The process of knowledge integration: A case of a change project
Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Knowledge integration is rather a new and not fully explored concept in business management. However there are many scholars, who have researched knowledge integration in recent decades. This thesis is conducted in order to draw attention towards knowledge integration and its processual phenomena. Moreover, some scholars have mentioned that knowledge integration is dynamic. The dynamics of knowledge integration lead to the fact that the actual knowledge integration process is also dynamic and constituted of performance practices, while being dependent on different factors and conditions. In further understanding, knowledge ingratiation process cannot be implemented in a straight forward lineal fashion. For this reason it changes during the time of the knowledge integration project implementation. The interest of this research is to find out how does the knowledge integration process change during the evolution ofproject.
For this purpose, we have researched a real company’s project, the objective of which is to reach the knowledge integration amongst different back office teams in a newly established Shared Service Centre (SSC). The study led us through the discovery of different aspects of knowledge integration process, including challenges that occur during its implementation and mechanisms that are adopted as the project evolves. The analysis of existent theory and practical interpretation of the company’s project allowed us to conduct a visualization of the change of knowledge integration process. This visualization summarizes the occurrence of knowledge integration challenges, which call the company management to alternate different performance practices in combination with the use of practice-based coordination’s. In this essence it becomes visible, that as project evolves, the process of knowledge integration adopts a non-lineal progression. This in later perspective builds a reason to argue that the more knowledge is integrated more challenges occur in this integration process and as a result more mechanism are needed to be adopted to sustain successful knowledge integration in the project.
Place, publisher, year, edition, pages
2016. , 101 p.
Knowledge Integration, Process, Challenges, Mechanisms, Project evolution, Company, Back office, Shared Service Centre
IdentifiersURN: urn:nbn:se:liu:diva-129919ISRN: LIU-IEI-FIL-A--16/02283--SEOAI: oai:DiVA.org:liu-129919DiVA: diva2:945276
Subject / course
Master's Programme in Business Administration – Strategic
Söderlund, Jonas, Professor
Bengtsson, Marie, Universitetslektor