Retail stores’ perspective on urban consolidation centres
2016 (English)In: NOFOMA 2016 - Proceedings of the 28th Annual Nordic Logistics Research Network Conference / [ed] Lauri Ojala, Juuso Töyli, Tomi Solakivi, Harri Lorentz, Sini Laari, Ninni Lehtinen, Turku, Finland: University of Turku Press , 2016, 209-225 p.Conference paper (Refereed)
Purpose: Urban consolidation centres (UCC) are often conceived to improve services in retail stores,which can thus contribute to more financially viable UCC-based solutions. However, fewstudies have examined how retail stores perceive those services. The purpose of this study wasthus to explore retail stores’ demand for different UCC services in order to guide thedevelopment and implementation of UCC solutions, all toward more economically feasiblebusiness models.
Design/methodology/approach: Structured interviews were conducted with employees at 72 retail stores in six city malls inLinköping and Norrköping, Sweden.
Findings: Although a UCC can provide several services requested by retail stores, it is crucial to considerwhich services UCC customers demand in particular. It is also import¬ant to increase retailstore managers’ knowledge of cost allocation so that the store can benefit from economy ofscaleservices that UCCs can generate.
Research limitations/implications: Finding suggest that a UCC may actually not enhance customer service in retail stores, it is vitalto consider changes that improve economies of scale, which can be achieved by performingvalue added services at a UCC.
Practical limitations/implications: This study contributes knowledge about services most requested by retail stores, which canguide the development of functional business models that consider economic feasibility, aprerequisite for the long-term sustainability of urban logistics initiatives.
Originality/value: This study answers the call for research addressing retailers’ perspectives in urban logistics. Bypinpointing services requested by retail stores, it can furthermore guide financing suchinitiative, which has previously been lacking.
Place, publisher, year, edition, pages
Turku, Finland: University of Turku Press , 2016. 209-225 p.
City logistics, receivers', customer service, urban distribution, business mode
Transport Systems and Logistics
IdentifiersURN: urn:nbn:se:liu:diva-131012ISBN: 978-951-29-6517-5OAI: oai:DiVA.org:liu-131012DiVA: diva2:957854
NOFOMA 2016 - the 28th Annual Nordic Logistics Research Network Conference, Turku, Finland, June 8-10, 2016
ProjectsAffärsmodeller för citylogistik