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Mapping What Actors Know When Integrating Resources: Towards a Service Information Canvas
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
ABB Corporate Research / Kungliga tekniska högskolan.
2016 (English)In: Service design geographies: Proceedings of the ServDes.2016 Conference / [ed] Nicola Morelli, Amalia de Götzen and Francesco Grani, Linköping: Linköping University Electronic Press, 2016, Vol. 125, 544-550 p.Conference paper, Published paper (Refereed)
Abstract [en]

Even though service is described as actors integrating resources to achieve values, research on perspectives on knowledge that these actors have when integrating resources has not been part of service design research. In this paper we experiment with a technique, based in a service scenario, to map what actors know as a consequence of the events in the service process. We suggest that the technique called Service Information Canvas is valuable in a service design toolbox, and give access to understanding of service processes that is not currently available through other design tools.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2016. Vol. 125, 544-550 p.
Series
Linköping Electronic Conference Proceedings, ISSN 1650-3686 (print), 1650-3740 (online) ; 125
Keyword [en]
Service Information Canvas, Diachron, Knowledge exchange
National Category
Computer Systems
Identifiers
URN: urn:nbn:se:liu:diva-131358Libris ID: 19668999ISBN: 9789176857380 (print)OAI: oai:DiVA.org:liu-131358DiVA: diva2:970919
Conference
Service Design Geographies. The ServDes.2016 Conference, Copenhagen, 24-26 May, 2016
Available from: 2016-09-15 Created: 2016-09-15 Last updated: 2016-12-05Bibliographically approved

Open Access in DiVA

Mapping What Actors Know When Integrating Resources: Towards a Service Information Canvas(679 kB)24 downloads
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Type fulltextMimetype application/pdf

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Holmlid, Stefan
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Total: 24 downloads
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf