liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Views on implementation and how they could be used in service design
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
2016 (English)In: Service design geographies: Proceedings of the ServDes.2016 Conference / [ed] Nicola Morelli, Amalia de Götzen and Francesco Grani, Linköping: Linköping University Electronic Press, 2016, Vol. 125, 205-214 p.Conference paper, Published paper (Refereed)
Abstract [en]

Although service designers have proven their abilities in the fuzzy front end of service development, their skills regarding implementation have been criticised and many service designs are not implemented successfully. So far, there has been little discussion concerning service implementation in service design research and there is potential for further development of this aspect of the design of services. This paper intends to contribute to this development by presenting different views on implementation from fields that are related to service design, such as product and interaction design. These fields mostly see implementation as the delivery of generic resources and process models, whereas service implementation (also) involves development and change of the (service) organisation as well as adaptation in use of resources and service processes models. Still, if discussions on implementation in these related fields are translated to a service context, they can provide inspiration for (future research on) service implementation.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2016. Vol. 125, 205-214 p.
Series
Linköping Electronic Conference Proceedings, ISSN 1650-3686 (print), 1650-3740 (online) ; 125
Keyword [en]
Implementation of service, Organisational change, Transformation process, Adaptation, Service logic
National Category
Computer Systems
Identifiers
URN: urn:nbn:se:liu:diva-131360Libris ID: 19668920ISBN: 9789176857380 (print)OAI: oai:DiVA.org:liu-131360DiVA: diva2:970923
Conference
Service Design Geographies. Proceedings of the ServDes, 2016 Conference, May 24-26, Copenhagen, Denmark
Available from: 2016-09-15 Created: 2016-09-15 Last updated: 2016-12-05Bibliographically approved

Open Access in DiVA

Views on implementation and how they could be used in service design(661 kB)56 downloads
File information
File name FULLTEXT01.pdfFile size 661 kBChecksum SHA-512
f4d486d8c93fb2287f92069732bf0529be39c2ff056dbdb451aefb58be3b697c228159256cc47a1ac44357fda17e79e2da633aead16c11748f289da45139271d
Type fulltextMimetype application/pdf

Other links

Link to the complete proceedings

Search in DiVA

By author/editor
Overkamp, TimHolmlid, Stefan
By organisation
Human-Centered systemsFaculty of Science & Engineering
Computer Systems

Search outside of DiVA

GoogleGoogle Scholar
Total: 56 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 379 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf