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Experience and expertise: key issues for developing innovation capabilities through service design
HDK, Academy of Design and Crafts, Göteborg.
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences.
2016 (English)In: Service design geographies: Proceedings of the ServDes.2016 Conference / [ed] Nicola Morelli, Amalia de Götzen, Francesco Grani, Linköping: Linköping University Electronic Press, 2016, 516-521 p.Conference paper (Refereed)
Abstract [en]

Public organisations need to rethink the ways they innovate and improve their services. Service design has become a means to achieve innovation capabilities through service design projects with the purpose of both enhancing innovation capabilities, and creating new service. Based on observations, interviews and project documentations this exploratory paper reflects on the role and articulation of design expertise, how and if it may be transferred through design projects. Further, the relation between learning by doing and learning through expert examples is discussed through a pragmatist lens.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2016. 516-521 p.
Linköping Electronic Conference Proceedings, ISSN 1650-3686 (print), 1650-3740 (online) ; 125
Keyword [en]
Innovation capability, Design expertise, Experience, Exploratory
National Category
Computer Systems
URN: urn:nbn:se:liu:diva-131361ISBN: 9789176857380OAI: diva2:970927
Available from: 2016-09-15 Created: 2016-09-15 Last updated: 2016-09-15Bibliographically approved

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