liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Urban Consolidation Centre: a Literature Review, Categorisation and a Future Research Agenda
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
2016 (English)In: LRN conference 2016: proceedings, 2016Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
2016.
National Category
Transport Systems and Logistics
Identifiers
URN: urn:nbn:se:liu:diva-131362OAI: oai:DiVA.org:liu-131362DiVA: diva2:970971
Conference
Logistics Research Network Annual Conference 2016, Hull, UK, September 7-9, 2016
Projects
Affärsmodeller för citylogistik
Funder
VINNOVA
Available from: 2016-09-15 Created: 2016-09-15 Last updated: 2018-01-11Bibliographically approved
In thesis
1. Urban Consolidation Centres: On Relationships between Customer Needs and Services in City Logistics
Open this publication in new window or tab >>Urban Consolidation Centres: On Relationships between Customer Needs and Services in City Logistics
2018 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Urban Consolidation Centres (UCCs) are often conceived as an enabler to alleviate negative effects associated with distribution of goods in cities, such as traffic congestion and hazardous emissions. UCCs not only have the potential to reduce these effects but also provide alternative distribution solutions by introducing new transhipment points. Despite their potential, UCCs often fail to be self-supporting and are often dependent on subsides, which is not considered to be sustainable in the long run. In response, this thesis takes its point of departure in the two business models elements value propositions and target customers. A business model is often viewed as an enabler to generate revenue and UCCs have the potential to generate revenue by offering services to their customers, and the customers pay for the services. To understand how customers can benefit from UCCs and provide arguments why they should use these, it is important to understand the relationship between customers’ needs and the services UCCs can provide. The purpose of this thesis is to identify and describe the potential relationship between needs of UCC customers and UCC services.

The research in the thesis is both explorative and descriptive, where a first step is to identify customer needs, UCC services, and value propositions. The descriptive part is to describe them and it is also the foundation for understanding the relationship between customer needs and UCC services. Through the analysis and discussion, multiple customer needs are identified and described for seven customer groups and the UCC operator; all of which could be considered customers of UCCs. The thesis also adds to the UCC literature with three new identified UCC services: e-commerce with used products, advertisement, and registration in computer system. The outcome of the analysis also provides illustrations of how customer needs can be matched with UCC services. For the most studied customer group, receiver of goods, a total of 29 different matches were identified, which illustrates the possibilities but also the complexity of the relationships. To understand the relationship, three different types of gaps were also identified that have implications for future research.

The main contributions to research and the UCC literature in particular are enlargement of the scope of customers and the illustration of the relationships between customer needs and UCC services. The illustrations include contributions such as identifying, mapping and describing the customer needs, UCC services, and value propositions. An important first step is to understand how customer needs and UCC services can be linked, and this thesis provides examples of how this can be achieved. Viewing every stakeholder as a potential customer opens up the opportunity to fulfil their needs and the potential to generate revenue, which in turn could close the gap in the problem of non-self-supporting UCCs. Furthermore, with self-supporting UCCs, the number of freight vehicles can be reduced and this may lead to more attractive cities with less traffic congestion and lower emissions.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2018. p. 60
Series
Linköping Studies in Science and Technology. Licentiate Thesis, ISSN 0280-7971 ; 1800
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-144225 (URN)10.3384/lic.diva-144225 (DOI)9789176853801 (ISBN)
Presentation
2018-01-26, ACAS, A-huset, Campus Valla, Linköping, 10:05 (English)
Opponent
Supervisors
Note

I den tryckta versionen är det ena serienamnet felaktigt. I den elektroniska versionen är detta ändrat till korrekt: "Linköping studies in Science and Technology. Licentiate Thesis"

Available from: 2018-01-12 Created: 2018-01-11 Last updated: 2018-01-16Bibliographically approved

Open Access in DiVA

No full text in DiVA

Search in DiVA

By author/editor
Johansson, HenrikBjörklund, Maria
By organisation
Logistics & Quality ManagementFaculty of Science & Engineering
Transport Systems and Logistics

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 67 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf