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Relationship Between Time Consumption and Quality of Responses to Drug-related Queries: A Study From Seven Drug Information Centers in Scandinavia
Nordic University, Norway; Norwegian University of Science and Technology, Norway; St Olays Hospital, Norway.
Norwegian University of Science and Technology, Norway.
Haukeland Hospital, Norway; University of Bergen, Norway; Haukeland Hospital, Norway.
Odense University Hospital, Denmark.
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2016 (English)In: Clinical Therapeutics, ISSN 0149-2918, E-ISSN 1879-114X, Vol. 38, no 7, 1738-1749 p.Article in journal (Refereed) Published
Abstract [en]

Purpose: The aims of this study were to assess the quality of responses produced by drug information centers (DICs) in Scandinavia, and to study the association between time consumption processing queries and the quality of the responses. Methods: We posed six identical drug-related queries to seven DICs in Scandinavia, and the time consumption required for processing them was estimated. Clinical pharmacologists (internal experts) and general practitioners (external experts) reviewed responses individually. We used mixed model linear regression analyses to study the associations between time consumption on one hand and the summarized quality scores and the overall impression of the responses on the other hand. Findings: Both expert groups generally assessed the quality of the responses as "satisfactory" to "good." A few responses were criticized for being poorly synthesized and less relevant, of which none were quality-assured using co-signatures. For external experts, an increase in time consumption was statistically significantly associated with a decrease in common quality score (change in score, -0.20 per hour of work; 95% CI, -0.33 to -0.06; P = 0.004), and overall impression (change in score, -0.05 per hour of work; 95% CI, -0.08 to -0.01; P = 0.005). No such associations were found for the internal experts assessment. Implications: To our knowledge, this is the first study of the association between time consumption and quality of responses to drug-related queries in DICs. The quality of responses were in general good, but time consumption and quality were only weakly associated in this setting. (C) 2016 The Authors. Published by Elsevier HS Journals, Inc.

Place, publisher, year, edition, pages
ELSEVIER , 2016. Vol. 38, no 7, 1738-1749 p.
Keyword [en]
drug information services; physicians; "quality assurance, health care"; time factors
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:liu:diva-131194DOI: 10.1016/j.clinthera.2016.05.010ISI: 000380626100017PubMedID: 27368118OAI: oai:DiVA.org:liu-131194DiVA: diva2:971903
Note

Funding Agencies|Nord University, Steinkjer, Norway; Norwegian Regional Medicines Information and Pharmacovigilance Centers (RELIS)

Available from: 2016-09-19 Created: 2016-09-12 Last updated: 2016-09-19

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Böttiger, Ylva
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Division of Drug ResearchFaculty of Medicine and Health SciencesDepartment of Clinical Pharmacology
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