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  • 1.
    af Malmborg, Solith
    Linköping University, Department of Management and Engineering, Malmstens Linköping University.
    Designing dialogue: Using design rationale to advise public participation2021Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    This thesis takes an interdisciplinary approach to research how design rationale may improve practices for participatory design in urban planning. Knowledge on sustainable development, participatory planning in public sector, design rationale and innovation are brought together to form a cohesive understanding for the matter of citizen dialogue and participation. 

    To further gain knowledge on the subject a case study is done following the planning of a consultation at the urban planning office in Norrköping by participatory observations. Furthermore, semi-structured interviews are conducted with civil servants from Norrköping and Norrtälje, discussing the theme of citizen dialogue and municipal capacity and competence for its performance.

    The knowledge contributions addresses the specific case study at first hand, but are also applicable in some general sense. The study shows that design rationale can be of use and inspiration to address issues of culture and mental models in public sector, as these as believed to stand in the way of forming a more innovative and adaptive public sector that can design better practices for dialogue and participation. Design thinking and attitude can bring openness and human centred perspectives, among other things, to public organisations. 

    For the case study in question it is suggested that the urban planning office would benefit from implementing and trying out ways of working that are more in line with design thinking and attitude. It is also suggested that they might benefit from employing an experienced designer to be part of planning procedures, as expert designers can adapt methods and tools for participation to design case specific activities. To employ a more case specific and local approach to participatory practices is proposed to bring better results, both in terms of its democratic breakthrough as well as its impact on social sustainability. 

    Overall, this thesis offers contributions to design knowledge, knowledge that in turn can be important for the area of sustainable development at large. 

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    Designing dialogue
  • 2.
    af Malmborg, Solith
    Linköping University, Department of Management and Engineering, Malmstens Linköping University.
    Research: ROTHKO: - ett arbete om att lära känna sig själv genom någon annan2017Independent thesis Basic level (degree of Bachelor), 10,5 credits / 16 HE creditsStudent thesis
    Abstract [en]

    This thesis project examines both inner and outer circumstances of knowledge in an attempt to emphasize the importance of personal reflection. I search for answers on how to communicate feelings through colour and form by studying Mark Rothko and the abstract expressionism. A personal reflection is made parallelly to expand my own understanding of the subject and my own role in relation to it. I also explore painting as amethod of deepening my understanding of Rothko.

    Mark Rothko is both subject of study and tutor as I give myself the task of translating his art into my own design.

    The result offers thoughts and ideas on the significance of the work of hand, the use of colour and the meaning of intention, which I claim are important aspects when aiming for emotional results. However I also reflect upon the fact that the communication remains individual and that it is therefore problematic to confirm success in this matter.

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  • 3.
    Ahlsell, Chandra
    et al.
    Linköping University, Department of Management and Engineering, Carl Malmsten - furniture studies. Linköping University, Faculty of Science & Engineering.
    Knutsson, JohanLinköping University, Department of Management and Engineering, Carl Malmsten - furniture studies. Linköping University, Faculty of Science & Engineering.Knutsson, JohanLinköping University, Department of Management and Engineering, Carl Malmsten - furniture studies. Linköping University, Faculty of Science & Engineering.Sandin Bülow, KerstiLinköping University, Department of Management and Engineering, Carl Malmsten - furniture studies. Linköping University, Faculty of Science & Engineering.
    Carl Malmsten Furniture Studies: Josef Frank : studenter och lärare vid Carl Malmsten Furniture studies utforskar Josef Frank2016Collection (editor) (Other (popular science, discussion, etc.))
  • 4.
    Almqvist, Ellen
    et al.
    Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.
    Ekbladh, Mathilda
    Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.
    Hur en flergångskasse kan utformas för att stimulera till köp och användning2022Independent thesis Basic level (degree of Bachelor), 10,5 credits / 16 HE creditsStudent thesis
    Abstract [en]

    The manufacture and consumption of plastic is one of the world's biggest environmental culprits. In 2020, the Swedish government introduced an increased tax on plastic carrier bags to reduce the use of plastic. The increase has resulted in a higher price for plastic carrier bags, which motivates the consumer to use reusable bags instead. The purpose of this study was thus to investigate, from a sustainable perspective, how a reusable bag can be designed to increase purchase intention; the desire to buy a reusable bag, as well as increase use; that the reusable bag is used for several purposes and many times.In order to, through design, produce an optimal reusable bag, both product design and graphic design were examined. In the initial study, the target group's behavior around the use of reusable bags was examined. The initial study laid a foundation for how the bag would be designed and therefore goals were formulated based on the initial study's results and analysis. The goals have served as a starting point for concept generation and evaluation of the design. The design alternatives were evaluated partly through user testing of three prototypes of the bag’s function and product design, and partly through a survey where three graphic design concepts were presented. From the evaluation, the study received answers on how a reusable bag is designed to stimulate use and purchase.After evaluating the various design options for both product design and graphic design, a final design could be determined. The result for the product design was a bag in a square shape with a rectangular bottom, in organic cotton with a larger water resistant inner pocket and an outer pocket for a water bottle, for example. To appeal to the target group with the bag's graphic design, childhood characters were used as a tool, and the final design landed in an image of the literary figure Babar.

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    fulltext
  • 5.
    Ambrosini, Lorenzo
    Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.
    Data Bricks Space Mission: Supporting Teachers for Children's Data Literacy in Primary Schools through Data Physicalization2022Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    This thesis presents "Data bricks space mission" a toolkit for children that allows them to gather a dataset of information in an engaging and interesting way. The kit is made up of elements that give the opportunity of a first approach to the data physicalization process, breaking down barriers related to knowledge and experience in the field. The experience is completed by a guided activity that, through a role play, inserts the the-me of the data collection in the school curriculum.

    The study is based on the analysis of similar previous examples and the collection of information through interviews with instructors who work daily with children. Based on the insights of those theoretical and empirical foundations, a possible solution is presented that addresses the research questions.

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    fulltext
  • 6.
    Ana, Kustrak Korper
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. University of Porto, Faculty of Engineering, INESC-TEC.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
    Lia, Patrício
    University of Porto, Faculty of Engineering, INESC-TEC.
    Bridging design-driven and service innovation: Consonance and dissonance of meaning and value2018In: ServDes2018. Service Design Proof of Concept / [ed] Anna Meroni: Department of Design, Politecnico di Milano, Milan, Italy Ana María Ospina Medina: Department of Design, Politecnico di Milano, Italy Beatrice Villari: Politecnico di Milano, Italy, Linköping, 2018, article id 150:092Conference paper (Refereed)
    Abstract [en]

    Conceptualization of meaning in design-driven innovation and value in service innovation, seem to be sharing some core characteristics that are essential but have not yet been integrated. Thus, this paper explores design-driven innovation and its conceptual relevance for service innovation within the framework of service-dominant logic (S-D logic) by examining interrelation between meaning and value. Design-driven innovation is defined as a strategic framework that enables radical innovation through change in meaning relying on Krippendorff’s (1989) notion that people interact with artifacts because they make sense to them. On the other hand, S-D logic’s core concepts evolve around resource integration for value co-creation among multiple stakeholders addressing important complexities of service innovation. Both meaning and value share some conceptual commonalities. By exploring and interrelating them within their conceptual frameworks, this paper aims to open new ways for understanding and operationalizing service innovation and the role of service design within it.

  • 7. Order onlineBuy this publication >>
    Andersson, Torbjörn
    Linköping University, Department of Management and Engineering, Machine Design. Linköping University, Faculty of Science & Engineering.
    Aesthetic Flexibility: In Industrial Design Practice2021Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    Competition among companies that produce complex or large product portfolios has created a need to use modularity strategies not only to flexibly manage technical complexity in a cost-effective manner but also to produce visually appealing products. This research aims to understand how the visual appearance of products is affected by modular product development strategies and creates coherent product brands. Thus, this study examines the intersection of design aesthetics, product portfolio management, product brand management, and design management. Specifically, this study aims to understand how such strategies constrain and generate possibilities when the industrial design process concerns itself with visual appearance. 

    The main research approach has been qualitative multi-case methodology (Miles et al, 2014; Eisenhardt, 1989) and design theory building (Chakrabarti and Blessing, 2016) that collects data through interviews, experimentation, and theoretical studies based on findings in the literature. Sixteen face-to-face interviews were conducted with design vice presidents, senior designers, and senior design engineers at five Swedish manufacturers from the automotive, MedTech, consumer goods, commercial vehicles, and materials handling industries. 

    This approach has resulted in the description of three theoretical models and a design method, product gist, for investigating prototypicality in a product category. Aesthetic flexibility reflects the requirement that under certain circumstances an industrial designer has to plan for future (as yet unknown) changes in a design. 

    Each of the three theoretical models has a different focus: one model describes three ways manufacturing companies organise a strategic in-house design function; one model describes how design decisions are made on a general level through an intuitive and knowledge-based judgment process; and one model describes the strategies a manager needs to consider when developing an existing product portfolio and how the strategies influence industrial design practice. 

    Understanding visual flexibility serves as a starting point for further investigations of how development strategies affect visual product design. This understanding provides industrial designers insight into how they can develop product systems that share design components across product lines to promote brand identity. The findings of this work illustrate and explain a complex and multi-facetted design phenomenon that many designers manage more or less intuitively today; therefore, this study advances the understanding of the field for academics, teachers, and professional designers. 

    List of papers
    1. Product gist: An approach to identifying form characteristics of the current product sign
    Open this publication in new window or tab >>Product gist: An approach to identifying form characteristics of the current product sign
    2013 (English)Conference paper, Published paper (Refereed)
    Abstract [en]

    In today's competitive market it is essential for companies to have a clear brand identity towards it consumers and users in order to be successful. Consumers have often a variety of products to choose from and the challenge for a company's products is to be discovered and remembered. An important factor is recognition of a product and how it is conceived through our perception which is mainly an identification process based on familiarity, resemblance or similarity. Furthermore, the visual part of the brain organizes the surrounding into patterns which are used as a guide for us, and to capture the surrounding is called getting its gist. The process of finding resemblance in a design space is often done by the designer as an implicit part in the design process. If this implicit knowledge could be more objectively visualised it might be a helpful tool to create a visual baseline of how consumers would experience the product segment. To show similarities and differences of design features quantitatively can facilitate the communication in a design development project. This paper explores how the concept of a product gist may be used to create a conceptual product sign and also how it could be used to analyse what the design space looks like in a given product segment. By quantitatively overlaying transparent pictures in a product segment visual pattern emerges that can be used as a communication tool in a design process when discussing brand recognition. In this paper a power drill is used as a simple application to illustrate the usage of the proposed product gist.

    Place, publisher, year, edition, pages
    Göteborg University, 2013
    Keywords
    Industrial design, product aesthetics, product gist, method, current product sign, brand identity
    National Category
    Design
    Identifiers
    urn:nbn:se:liu:diva-173823 (URN)9789197954150 (ISBN)
    Conference
    Conference: Crafting the Future 2013, the 10th European Academy of design ConferenceAt: Gothenburg, Sweden
    Available from: 2021-03-09 Created: 2021-03-09 Last updated: 2021-03-09Bibliographically approved
    2. Aesthetic Flexibility in the Management of Visual Product Branding
    Open this publication in new window or tab >>Aesthetic Flexibility in the Management of Visual Product Branding
    2015 (English)In: Procedia Manufacturing, ISSN 2351-9789, Vol. 3, p. 2191-2198Article in journal (Refereed) Published
    Abstract [en]

    This paper will investigate the strategic design decision-making of an in-house designer in a company with a large product portfolio, with respect to how designers plan for future visual alterations of the product. In-house designers have to think strategically about the creation of recognition and differentiation through design because they influence the company’s overall strategies. Therefore, while balancing aesthetic and semiotic qualities of the product, designers have to consider current as well as future needs for recognition and product differentiation. The ability to do so is affected by cost and brand positioning strategy. An exploratory study was setup to investigate what design strategies could be found in an industrial design team employed by a company. The study exposed how in-house designers could strategically incorporate aesthetic flexibility in product parts in order to create opportunities for faster facelifts or redesigns. The importance of managing carry-over details in larger product portfolios was also discovered. To carry over parts from different products is an important way for a company to save money, development time and at the same time increase brand recognition through repetition. Carry-over can be an aid to enhance visual recognition, but it can also be a hindrance when the designer needs to create differencing design values. Most products have a lifespan before they need to be updated or redesigned, which depends on the competition in a product segment. This makes it extra important for designers to have an understanding of when to incorporate carry-over details and when not to. A model was created to describe how carry-over details, design cues and aesthetic flexibility could be managed in a product portfolio. The model is based on Rune Monö’s works and brand management literature, with an emphasis on the brand positioning framework of Point of Difference, Point of Parity and brand extension by Keller et al.

    Place, publisher, year, edition, pages
    Elsevier, 2015
    Keywords
    Strategic Design Decisions, Brand extension, Visual recognition, Product management, In-house designers, Carry-over
    National Category
    Production Engineering, Human Work Science and Ergonomics
    Identifiers
    urn:nbn:se:liu:diva-129547 (URN)10.1016/j.promfg.2015.07.360 (DOI)000383740302042 ()
    Conference
    6th International Conference on Applied Human Factors and Ergonomics (AHFE 2015) and the Affiliated Conferences, AHFE 2015, 26–30 July 2015Las Vegas, United States
    Available from: 2016-06-21 Created: 2016-06-21 Last updated: 2021-03-09Bibliographically approved
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    fulltext
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    presentationsbild
  • 8. Order onlineBuy this publication >>
    Andersson, Torbjörn
    Linköping University, Department of Management and Engineering, Machine Design. Linköping University, Faculty of Science & Engineering.
    Aesthetic Flexibility: Modularity of Visual Form in Product Portfolios and Branded Products2016Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    The increase in competition amongst companies that produce complex or large product portfolios has created a need to utilise modularity strategies not only to flexibly manage technical complexity in a costeffective manner but also for visual appearance. This research aims to understand how the visual appearance of products is affected by modular product development strategies. Specifically, the aim is to understand how such strategies induce constraints and generate possibilities for management of visual appearance in the design process.

    Five studies have been conducted during the course of this licentiate thesis. Two were conducted with professionals and students in design, while the remaining three are theoretical studies based on findings in the literature, theory building, and experimental research. The goal has been to investigate how designers work when they are put to the task of changing and developing the designs of complex products that are part of a portfolio. The challenge has been to study what suitable strategies exist that manage complex products and product brands, then investigate how these influence designers’ practices.

    The first study examined how coherence towards a product category influences the design of new products. The outcome of the study was a method to explore visual coherence and diversity in the appearance of a product category.

    The remaining four studies investigated how modularity, brand management and the redesign of product portfolios influence a design process. The second study described a design phenomenon known as aesthetic flexibility, which was further explored in studies three and five. The outcome from these studies was a proposal for four aesthetic flexibility strategies.

    The fourth study investigated in what way portfolio extension strategies found in brand management and design research are related, and how such strategies influence aesthetic flexibility. The results from study four were illustrated as a model.

    The main contribution of this work is the phenomenon of ‘aesthetic flexibility’, which helps understand the factors that influence designers when working with branded modular products. Understanding visual flexibility serves as a starting point in further investigations of how different development strategies affect the possibilities for visual product design.

    The findings of this work serve to illustrate and explain a complex and multi-facetted design phenomenon which many designers manage more or less intuitively today, thus advancing academics’, teachers’ and professional designers’ understanding of the field.

    List of papers
    1. Aesthetic Flexibility in the Management of Visual Product Branding
    Open this publication in new window or tab >>Aesthetic Flexibility in the Management of Visual Product Branding
    2015 (English)In: Procedia Manufacturing, ISSN 2351-9789, Vol. 3, p. 2191-2198Article in journal (Refereed) Published
    Abstract [en]

    This paper will investigate the strategic design decision-making of an in-house designer in a company with a large product portfolio, with respect to how designers plan for future visual alterations of the product. In-house designers have to think strategically about the creation of recognition and differentiation through design because they influence the company’s overall strategies. Therefore, while balancing aesthetic and semiotic qualities of the product, designers have to consider current as well as future needs for recognition and product differentiation. The ability to do so is affected by cost and brand positioning strategy. An exploratory study was setup to investigate what design strategies could be found in an industrial design team employed by a company. The study exposed how in-house designers could strategically incorporate aesthetic flexibility in product parts in order to create opportunities for faster facelifts or redesigns. The importance of managing carry-over details in larger product portfolios was also discovered. To carry over parts from different products is an important way for a company to save money, development time and at the same time increase brand recognition through repetition. Carry-over can be an aid to enhance visual recognition, but it can also be a hindrance when the designer needs to create differencing design values. Most products have a lifespan before they need to be updated or redesigned, which depends on the competition in a product segment. This makes it extra important for designers to have an understanding of when to incorporate carry-over details and when not to. A model was created to describe how carry-over details, design cues and aesthetic flexibility could be managed in a product portfolio. The model is based on Rune Monö’s works and brand management literature, with an emphasis on the brand positioning framework of Point of Difference, Point of Parity and brand extension by Keller et al.

    Place, publisher, year, edition, pages
    Elsevier, 2015
    Keywords
    Strategic Design Decisions, Brand extension, Visual recognition, Product management, In-house designers, Carry-over
    National Category
    Production Engineering, Human Work Science and Ergonomics
    Identifiers
    urn:nbn:se:liu:diva-129547 (URN)10.1016/j.promfg.2015.07.360 (DOI)000383740302042 ()
    Conference
    6th International Conference on Applied Human Factors and Ergonomics (AHFE 2015) and the Affiliated Conferences, AHFE 2015, 26–30 July 2015Las Vegas, United States
    Available from: 2016-06-21 Created: 2016-06-21 Last updated: 2021-03-09Bibliographically approved
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    fulltext
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    omslag
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    presentationsbild
  • 9.
    Andersson, Torbjörn
    et al.
    Linköping University, Department of Management and Engineering, Machine Design. Linköping University, Faculty of Science & Engineering.
    Warell, Anders
    Department of Design Sciences, Lund university, Lund, Sweden.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
    Product gist: An approach to identifying form characteristics of the current product sign2013Conference paper (Refereed)
    Abstract [en]

    In today's competitive market it is essential for companies to have a clear brand identity towards it consumers and users in order to be successful. Consumers have often a variety of products to choose from and the challenge for a company's products is to be discovered and remembered. An important factor is recognition of a product and how it is conceived through our perception which is mainly an identification process based on familiarity, resemblance or similarity. Furthermore, the visual part of the brain organizes the surrounding into patterns which are used as a guide for us, and to capture the surrounding is called getting its gist. The process of finding resemblance in a design space is often done by the designer as an implicit part in the design process. If this implicit knowledge could be more objectively visualised it might be a helpful tool to create a visual baseline of how consumers would experience the product segment. To show similarities and differences of design features quantitatively can facilitate the communication in a design development project. This paper explores how the concept of a product gist may be used to create a conceptual product sign and also how it could be used to analyse what the design space looks like in a given product segment. By quantitatively overlaying transparent pictures in a product segment visual pattern emerges that can be used as a communication tool in a design process when discussing brand recognition. In this paper a power drill is used as a simple application to illustrate the usage of the proposed product gist.

  • 10.
    Anjou Lagerström, Linda
    Linköping University, Department of Management and Engineering, Carl Malmsten - furniture studies.
    Larsbergsserien: Om en designprocess av utomhusmöbler i ofentlig miljö från skiss till verklighet2016Independent thesis Basic level (degree of Bachelor), 10,5 credits / 16 HE creditsStudent thesis
    Abstract [en]

    Based on a project from the third course in furniture design at Carl almsten Furniture Studies I have got the opportunity to design outdoor furniture with integrated lightning for John Mattson Fastighets AB, property owners in Larsberg, Lidingö. My concept is to create a space for socializing and security. I have worked through a design process based on a specific specification and concept formulation. The furniture will be produced by the lighting company ateljé Lyktan. In this thesis I will describe the process of this product development.

    Parallel to the design process I have done an investigation of the market for my furnitures and outdoor furniture generally. My question is about how the process of the outdoor furniture looks from sketch to reality. Who decides about the furniture in the public space in the city of Stockholm? The result bifurcates into two different parts. The first touches the order John Mattson Fastighets AB did and will be presented in the form of pictures and drawings. The second result concerns my investigation. It is mainly landscape architects that distribute and decide about outdoor furniture in an outdoor environment, but depending on customer requirements vary on the furniture. Architect offices usually wins contracts through tenders or are hired by a private customer.

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    Larsbergsserien
  • 11.
    Anundi, Daniel
    Linköping University, Department of Computer and Information Science.
    Service recovery i praktiken: En kvalitativ studie av användandet av service recovery-teorier i ett tjänsteföretag2011Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [sv]

    Denna studie har undersökt den praktiska användbarheten av befintliga teoretiska ramverk inom service recovery-området som utgångspunkt för att utvärdera och utveckla recovery-arbetet i tjänsteföretag. En datainsamling på ett större svenskt tjänsteföretag har genomförts med ett fokus baserat på befintliga teorier om service recovery. Det insamlade materialet har sedan bearbetats av nyckelpersoner på företaget och funnits leda till en inte oansenlig mängd insikter och åtgärdsförslag relaterat till organisationens recovery-verksamhet. Detta leder till slutsatsen att de teoretiska ramverk som beskriver service recovery-processen framgångsrikt kan användas för att styra utvärdering och utveckling av en organisations recovery-verksamhet. Information som insamlats med befintliga teorier som lins har visats vara relevant för en organisations insikter om det egna recovery-arbetet samt bidragit till utveckling av recovery-verksamheten.

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    fulltext
  • 12.
    Ardi, Sonay
    Linköping University, Department of Computer and Information Science. Linköping University, Faculty of Arts and Sciences.
    Quality of Life of Elderly People in Iran: With Sevice Design Approach2012Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    In the aging world of today, more attentions are grabbed towards studies on elderly. New facilities and technologies are emerged to serve to the elderly, maketheir life easier, better and more useful. Having participated in a study on thequality of life of the elderly in Europe, it was aimed to run a similar project toresearch the quality of life of the elderly in a Non-EU country. This was donethrough the research questions “What is the quality of life for them?” and “Howa designer, focused on service design, can improve their quality of life?”The knowledge for the study was obtained from fields Quality of Life of ElderlyPeople, Service Design, Service Design Process, and Qualitative Research. As thekey country for this study, Iran was chosen. Study on the target group in thiscountry was done through Cultural Probes and in analyzing the probes, Processfor Empathy in Design was used. To visualize the results of the target group study,Affinity Diagrams and Personas were drawn.The result was designing a service for the target group, which is presented byConcept Scenario, Storyboards, System Maps and Blueprints. In this concept,called “Virtual Family”, the personas are encouraged to be members of a networkwhich is supported by an organization/community in terms of health, social life,leisure activities and educational programs. This network is forming a virtualfamily regarding the traditional values and ethics which are important for thisage group. Additionally it supports them with entertainment and educationalprograms. Later on, the service concept was evaluated by a number of people inthe same age and social group of the target group. Evaluators found the conceptan excellent complement for mentioned target group who are on the verge oflosing their family and social structure, but the organizational system of the contextcountry should be studied to know if it is planning is practical in that context.

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    QoL&servicedesign
  • 13.
    Aronsson, Håkan
    Linköping University, Department of Management and Economics. Linköping University, The Institute of Technology.
    Three perspectives on supply chain design2000Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    As companies increasingly cooperate with and rely on other companies to compete on a global market, the concept of supply chain management and logistics is gaining interest, from practitioner as well as researchers. Studies of high-performing companies, such as Benetton, Toyota and Nissan report that these organizations take a strategic view of the whole process of supply from original sources of material to end customers, achieving more efficient operations management and more effective strategic management.

    Supply chain management has received an increased interest during the last 10 years, similar concepts such. The study identifies a need for design studies in the area of supply chain and logistics, partly because few studies has been made with a design approach and that traditional methods for design are often focused on design of one function or the formal organizational aspects of logistics. Supply chains are more complex than these types of design, since several companies and several different functions are included. The study is based on a systems approach and is theory generating. The focus of the study is on identifying design variables that can be used to understand the logistics content of a supply chain design and to generate alternative design solutions. The study builds on the -assumption that it is not enough to measure efficiency or effectiveness of a system. It is also necessary to understand the logic under which the system operates. It is only based on that understanding that a new design can be made.

    To handle the increased complexity in supply chain design the system is analysed using three perspectives, process, function and organization. Design variables are identified in each of the perspectives, in the form of a number of constructs and concepts. The constructs are tested in two case studies. The study is theory generating and the results can therefore not be said to do more than suggest the importance of a number of design variables, and the importance to in supply chain design to use several perspectives. The three identified perspectives have been found relevant as well as the theory generated constructs. This does however not mean that these are the only three possible perspectives or the only important design variables. Further research is needed in the area of supply chain design before a design model can be suggested. This study suggests a structure for how to organize design variables using three perspectives (process, function, and organization) and three levels of abstraction (construct, concept, and activity). It is also suggested that to generate design solutions these have to be addressed in a certain order. The complexity makes it impossible to address all questions at the same time. The methodology follows what is suggested when using a saticficing approach in systems theory.

    The first step is to clarify the aim of the new design by using the conceptual level. The concepts are often based on best practice studies and often suggest a design solution that has been found useful. The next step is to define the content of the system that is to be designed by defining the activities that are included. To uphold the supply chain focus it is suggested that the constructs in the process perspective are addressed in the next step. The last two steps are to address the constructs in the functional and the organizational perspectives in that order.

  • 14.
    Arvola, Mattias
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Blomkvist, Johan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Pezone, Giovanni
    Linköping University, Department of Computer and Information Science. Linköping University, Faculty of Science & Engineering.
    A Service Walkthrough in Astrid Lindgren's Footsteps2012In: Proceedings from ServDes.2012 Conference Proceedings Co-Creating Services, The 3rd Service Design and Service Innovation Conference, 8-10 February, Espoo, Finland, Linköping: Linköping University Electronic Press, 2012, p. 21-29Conference paper (Refereed)
    Abstract [en]

    How can service prototypes be created and evaluated? This paper describes how methods like bodystorming and experience prototyping can be used in combination with pluralistic walkthrough in an evaluation method we call ‘service walkthrough’. We put the method to test in the development of augmented tourism services at the author Astrid Lindgren's childhood home. After initial design work, a mock-up and roleplay of a treasure hunt in the garden of the childhood home was made. It was evaluated using the service walkthrough method. The most important lesson learned was that a service walkthrough can be used to evaluate service prototypes and that it reveals information about practical as well as experiential issues for users.

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  • 15.
    Arvola, Mattias
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
    Service Design Ways to Value-In-Use2016In: Service design geographies: Proceedings of the ServDes2016 Conference / [ed] Nicola Morelli, Amalia de Götzen, Francesco Grani, Linköping: Linköping University Electronic Press, 2016, Vol. 125, p. 530-536Conference paper (Refereed)
    Abstract [en]

    What do we mean if we say that a service design work is an example of good design? This paper presents a provisional typology for the ways in which a service design proposal can contribute to value-in-use. The typology covers instrumentality, technical excellence, usefulness, social significance, mutual advantage, collective welfare, and aesthetic values. Moral implications related to norms, power structures and tensions between stakeholders are also considered. It is argued that the typology can facilitate service designers and researchers in framing and re-framing a design effort and conceptualise a value proposition. 

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    Service Design Ways to Value-In-Use
  • 16.
    Arvola, Mattias
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences.
    Linder, Johan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences.
    Know thy users by interpretative phenomenological analysis2018In: Journal of Interaction Science, E-ISSN 2194-0827, Vol. 6, no 3Article in journal (Refereed)
    Abstract [en]

    One approach to getting to know a user and understanding the user experience (UX) is phenomenology. Currently, there is a lack of clearly defined methods for phenomenological analysis of user experience in design projects. Interpretative Phenomenological Analysis (IPA) is an approach developed in psychology, and in this article, it is adapted to the case of a pro bono design project at a UX design agency supporting a disadvantaged group of people, newly arrived immigrants to Sweden. The design project involved research on how the immigrants experienced a service that introduced them to the job market. The adapted method, UX IPA, contributed to the pro bono project with a focus on both experience and meaning, which is important in design projects that relate to major events in users’ lives. The method was considered less appropriate in UX projects for specific products with highly instrumental use. The method can, in many cases, be too costly. However, costs can possibly be reduced by top-down approaches. In commercial UX projects, the method may be appropriate for the fuzzy front-end of design and innovation, but clients may be unimpressed by the small sample size. This can potentially be alleviated by mixed-methods approaches.

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  • 17.
    Aunaas, Karin
    Linköping University, Department of Culture and Communication. Linköping University, Faculty of Arts and Sciences.
    Marknadsföring: ur ett slöjd-, hantverk- och formgivningsperspektiv2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Förändring sker! Med en snabbt växande informationsspridning och teknikutveckling kommer vi möjligtvis behöva ändra vår syn på marknadsföring. Eller?

    Med detta arbete är syftet att undersöka hur marknadsföring går till idag och vilka marknadsföringskanaler som används. I arbetet läggs fokus på att tydliggöra en djupare uppfattning om marknadsförings-ämnet hos fyra informanter. Undersökningen genomförs med en teoribakgrund om viktiga delar inom marknadsföring, så som sociala medier och varumärkets roll i sammanhanget. Därefter utformas en enkät som skickas till de tillfrågade per mail. Informanterna delar med sig av deras uppfattningar kring deras egen marknadsföringsprofil.

    Med olika förutsättningar för verksamheten läggs det mer och mindre vikt vid olika delar i marknadsföringen hos de olika informanterna. Oberoende av examinationstid skiljer informanterna på hur de väljer att uttrycka sig i marknadsföringen. Fokus ligger på att framhäva ett tydligt bild- och formspråk, främja varumärket och förståelsen hos kunder, hitta rätt bärare och att skriva och visa bilder på egen tillverkning. Diskussionen förs i koppling till teoribakgrunden och om det finns samband med tidigare forskning och en bakomliggande anledning till val av marknadsföringskanaler. Finns det skillnader mellan att vara examinerad formgivare på 1900–talet kontra att vara examinerad som formgivare på 2000–talet. 

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    Marknadsföring – ur ett slöjd-, hantverk- och formgivningsperspektiv
  • 18.
    Beijer, Andreas
    Linköping University, Department of Management and Engineering, Carl Malmsten - furniture studies. Linköping University, The Institute of Technology.
    En soffa2014Independent thesis Basic level (degree of Bachelor), 10,5 credits / 16 HE creditsStudent thesis
    Abstract [sv]

    Mitt mål har varit att skapa ett koncept för en modulsoffa för offentlig miljö som i så stor utsträckning som möjligt är ekologiskt hållbar. Jag har samarbetat med möbelproducenten Lammhults möbel AB. Utifrån min egen idé om vad som utmärker en ekologiskt hållbar möbel har jag lyssnat in mig på producentens önskemål och därefter fördjupat mig i kravspecifikationen genom att undersöka olika materialalternativ, funktion och form. Min metod för att lösa min uppgift har varit research genom intervjuer, nätbaserade källor och omvärldsanalys av befintliga soffor på marknaden. Resultatet är ett koncept till en modulsoffa för offentlig miljö som uppfyller kraven på en ekologiskt hållbar produkt samtidigt som den representerar min egen estetiska vision som formgivare. 

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    EnSoffa
  • 19.
    Berg, Ludwig
    et al.
    Linköping University, Department of Management and Engineering, Carl Malmsten - furniture studies. Linköping University, The Institute of Technology.
    K. Engberg, Olle
    Linköping University, Department of Management and Engineering, Carl Malmsten - furniture studies. Linköping University, The Institute of Technology.
    Kollektion X: En möbelkollektion baserad på möbelhistoriska parenteser2013Independent thesis Basic level (degree of Bachelor), 10,5 credits / 16 HE creditsStudent thesis
    Abstract [en]

    The history of furniture is full of parentheses, furniture that appeared for short periods of time, was never a big hit, was forgotten or even disappeared. We were convinced that amongst all these more or less forgotten pieces of furniture there were examples worthy of rediscovery and renaissance. By examining these pieces of furniture, we have understood their history and context, found out and reflected upon why they where never more than a parenthesis in the history of furniture, and, last but not least, we have gained an understanding of the purpose of their creation and how they were used. Our ambition with this research - by creating a feeling and an understanding of the furniture - has been to find the pieces that are well suited to act as models for new concepts and products. By describing the furniture’s original purpose, functions and context, we saw opportunities for product updates and rearrangement of form and function. We have made a selection based on a story of a fictitious company, a small company planning to put on the market a coherent collection of exclusive furniture of high quality. The purpose of the collection is to inspire to use and to create stylish, restful places in your home. The concept of the collection guided the criteria and discussions that were the basis of the choices we made when particular pieces of furniture were selected to generate new concepts. The purpose of our work was to show a process of working where we, as cabinet-makers, by means of examining historic furniture, create a coherent collection based on historic models. Our work has resulted in a collection of four pieces of furniture that have been modeled in co-operation with external designers and architects.  

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  • 20.
    Berger, Erich
    et al.
    Bioart Society.
    Keski-Korsu, Mari
    Aalto University.
    Radomska, Marietta
    Linköping University, Department of Thematic Studies, The Department of Gender Studies.
    Thastum, Line
    ISOP/The Independent AIR.
    Editorial: State of the Art2023In: State of the Art: Elements for Critical Thinking and Doing / [ed] Erich Berger, Mari Keski-Korsu, Marietta Radomska, Line Thastum, Helsinki: Bioart Society , 2023, p. 8-17Chapter in book (Other academic)
  • 21.
    Berger, Erich
    et al.
    Bioart Society.
    Keski-Korsu, MariAalto University, Finland.Radomska, MariettaLinköping University, Department of Thematic Studies, The Department of Gender Studies. Linköping University, Faculty of Arts and Sciences.Thastum, LineISOP/The Independent AIR.
    State of the Art: Elements for Critical Thinking and Doing2023Collection (editor) (Other academic)
    Abstract [en]

    How to participate proactively in a process of change and transformation, to shape our path within an uncertain future? With this publication, the State Of The Art Network marks a waypost on a journey which started in 2018, when like-minded Nordic and Baltic art organisations and professionals initiated this network as a multidisciplinary collaboration facing the Anthropocene. Over five years, ten organisations and around 80 practitioners from different disciplines, like the arts, natural sciences and humanities came together, online and in person, for workshops, seminars and discussions. The aim was to find ways to create resilience and concrete actions on how to live through the change in culture, economy and the environment and to find concrete, hands-on methods to deal with the Anthropocene and the environmental crisis. As an outcome of this process, this publication takes a closer look at how we as practising artists, researchers and cultural actors can create elements for critical thinking and doing which can assist us in navigating the complexities of the present.

  • 22.
    Berglund, Moa
    et al.
    Linköping University, Department of Management and Engineering. Linköping University, Faculty of Science & Engineering.
    Bystedt, Sofia
    ReTuna Återbruksgalleria.
    Eklöf, David
    Linköping University, Faculty of Science & Engineering. Linköping University, Department of Management and Engineering, Product Realisation.
    van Den Bosch, Martijn
    Linköping University, Department of Management and Engineering, Product Realisation. Linköping University, Faculty of Science & Engineering.
    Wever, Renee
    Linköping University, Faculty of Science & Engineering. Linköping University, Department of Management and Engineering, Product Realisation.
    Chair a Story – What Repurpose-Driven Design can contribute to upcycling more dining room chairs2023In: PLATE - Product Lifetimes and the Environment / [ed] Niinimäki, Kirsi; Cura, Kirsti, 2023, p. 109-115Conference paper (Refereed)
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  • 23.
    Bertzen, Charlotte
    et al.
    Linköping University, Department of Computer and Information Science.
    Basjuka, Jekaterina
    Linköping University, Department of Computer and Information Science.
    Designing for a Multiple Screen Setup: Interactive Storytelling and Attention Guiding for a Perceivable and Engaging Experience of UTM Explore2022Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    An interactive multiple screen visualisation might become an opportunity for engaging and illustrative presentations of scientific, complex, and abstract research. With multiple (interactive) monitors, storytelling and interfaces could bring engagement, immersion, and attraction to the audience. The challenge of designing for a multiple screen setup is that the amount of information can be overwhelming, causing the perception of it and engagement with it to decrease. This thesis explores approaches that could enhance the perception and engagement of the content for a multiple screen setup.

    The Research Through Design approach sets the structure for the entire thesis. It consists of methods for exploration, concepting, prototyping, and user testing. By following this research approach, three versions of a prototype were developed and tested which led to the results of this thesis. The overall nature of this research process was exploratory and the design decisions were applied during the activities.

    The main findings of this thesis regarding the multiple screen setup during the research process included three attention guiding approaches: black and white, blur, and pause, and according to the user test participants, the preferred approach was black and white. The second vital aspect of the research and testing were the five-act story arc and interactive storytelling structures. According to the data from user tests, interactivity helped to increase the engagement and perception of the exhibition piece.

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  • 24.
    Björnsdotter, Maja
    Linköping University, Department of Management and Engineering, Malmstens Linköping University.
    Tortoise: Hållbar design för Kinas möbelmarknad2017Independent thesis Basic level (degree of Bachelor), 10,5 credits / 16 HE creditsStudent thesis
    Abstract [sv]

    I Kina ökar konsumtionen i takt med välfärden och det finns ett behov av en mer hållbar attityd i landet, både för konsumenter och producenter. Det blir mer och mer viktigt för vår globala hälsa och miljö med hållbar design. I den här rapporten försöker jag förtydliga vad hållbarhet innebär genom att förhålla mig och mitt examensarbete till den kinesiska marknaden.

    Hur skulle en hållbar möbeldesign tänkas se ut för en kinesisk marknad?

    I mitt examensarbete fokuserar jag på våningssängen. Det är en möbel som är lite bortglömd formmässigt men som trots allt verkar sälja väldigt bra i Kina. Jag hoppas kunna hitta en mer stilren lösning som också är mer köns och åldersneutral än de våningssängar som finns idag. Mitt arbete börjar med att försöka skapa en generell förståelse för landet som helhet och att leta efter likheter och olikheter mellan våra kulturer som kan ha betydelse för min frågeställning. I min designprocess utgår jag från olika designstrategier som fungerar som en checklista för utvecklingen av min möbel. I en funktionsanal listar jag sedan önskade funktioner som alla har egenskaper att påverka en bättre global miljö eller mänskligt välbefinnande.

    Mitt slutgiltiga förslag, Tortoise, är en våningssäng ämnad för unga familjer i Kina. Den är i första hand tänkt att användas i barnkammaren för en familj med 1 till 2 barn eller för en familj som ofta får besök av mor och farföräldrar, men kan lika väl stå i ett kombinerat gästrum/kontor. Sängen kan vara en stabil och rolig klätterställning på dagen, en mysig soffa för en eller flera på kvällen och en mysig och fantastiskt skön säng på natten. Sängen ser kanske inte ut som en sköldpadda, Tortoise, men den har egenskaper som stämmer väl överens med sköldpaddans symbolik, som värnar om trygghet, stabilitet och ett lång liv.

     Genom mitt examensarbete med sängen i fokus har jag lagt grunden för en framtida verksamhet på en arena utanför Sverige, i en annan kultur med andra förutsättningar både beträffande kundunderlag, produktionsvillkor och attityder till hållbarhetsfrågor. Detta har också varit mitt syfte med uppgiften på längre sikt.

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  • 25.
    Blomgren, Johannes
    Linköping University, Department of Computer and Information Science. Linköping University, The Institute of Technology.
    SOUNDSTAGE: Miljöförstärkt ljud i smartphone2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Det här arbetet syftar till att genom design av en telefonapplikation undersöka hur ljud kan förstärkas av den omgivande miljön. Arbetet visar på hur miljöförstärkt ljud skiljer sig från ljudförstärkt miljö samt vilka begränsningar det innebär att använda en vanlig smartphone som plattform. 

    Ett långsiktigt mål är att genom en produkt som låter oetablerade ljudproducenter distribuera sina alster i den offentliga miljön främja fri kultur och kreativitet.

    Arbetet har följt principen för RtD (research through design), där designprocessen utgör det fall som studeras och dokumentationen av den utgör den bas av data som analyseras och leder till slutsatser kring ämnet.

    Designprocessen i detta arbete innebär en mindre omfattande användarstudie i enkätform för att identifiera målgrupp, krav och mål. Följd av en andra studie där en prototyp framtagen med grund i resultaten från användarstudien utvärderas av deltagare genom observation, intervju och reaktionskort. 

    De största utmaningarna för designen grundar sig i att ta fram en applikation som inte stör upplevelsen, men samtidigt kan instruera användaren i hur man använder applikationen. Utifrån arbetet dras slutsatsen att användarinstruktioner, såväl visuella som auditiva, löper större risk att störa upplevelsen i miljöförstärkt ljud än i ljudförstärkt miljö. Vidare konstateras att den största bristen i en lösning som bygger på standardutrustning i jämförelse med en lösning som nyttjar dedikerad utrustning utgörs av begränsningar när det kommer till att ange riktning med hjälp av ljudets rumslighet.

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    SOUNDSTAGE - Miljöförstärkt ljud i smartphone
  • 26.
    Blomkvist, Johan
    Oslo School of Architecture and Design, Oslo, Norway.
    Benefits of Service Level Prototyping2016In: The Design Journal, ISSN 1460-6925, E-ISSN 1756-3062, Vol. 19, no 4, p. 545-564Article in journal (Refereed)
    Abstract [en]

    This paper discusses the impact ofservice design by zooming in on the case of serviceprototyping. It is suggested that prototyping servicesis different from prototyping in other disciplinesand shows how by discussing prototyping ondifferent levels. On the service level of prototyping,a technique called ‘service walkthrough’ can be away to understand whole service experiences. Theservice walkthrough was used in three cases. On anabstract level, what the service walkthrough addsis a technique for service design that allows explorationof the relationship between touchpoints suchas composition, continuity, and consistency. In thecases studied, the walkthroughs increased empathyfor different roles in the services while generating insightsabout e.g. technical requirements, transitionsbetween touchpoints, and expectations at variousmoments of the service. The paper ends with a discussionabout the relationship between touchpointsand the potential scope of the service walkthroughtechnique.

  • 27.
    Blomkvist, Johan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Conceptualisations of Service Prototyping: Service Sketches, Walkthroughs and Live Service Prototypes2012In: Service Design with Theory: Discussions on Change, Value and Methods / [ed] Satu Miettinen and Anu Valtonen, Vantaa, Finland: Lapland university press, 2012, p. 175-186Chapter in book (Other academic)
    Abstract [en]

    This chapter addresses the area of serviceprototyping, which is considered by service designersto be one of the most important aspects oftheir work (Blomkvist & Holmlid, 2010). However, littleis known about what a service specific prototypingapproach is and how to best represent services in sucha way that makes it possible to understand whole serviceexperiences. Consequently, one way of conceptualisingservice prototypes is suggested here.By prototyping, an activity surrounding a prototypeis implied. It can be the activity of creating prototypes, oractivities made possible by or with the prototype. Theseactivities are ways to suggest changes to, and gain understandingabout how an existing situation can betransformed into a new one. Here, any representationof such a future state is referred to as a prototype. Differentprototyping approaches have been used withinvarious design disciplines for a long time. This chaptersuggests that service prototyping is a specific activitywith similarities to other prototyping approaches.Service prototyping is described as an activity that involvesthe representation of multiple service momentswhere customers interact with service providers.How such a service specific prototyping approachmight be utilised, to assist service development atvarious stages of the development process, will beaddressed. Representations that can be used at threedifferent stages of the design process will be used asexamples. These are: service sketches, service walkthroughs,and live service prototypes. The examplesillustrate how services can be understood as wholecoherent compositions, and how an embodied andsituated understanding of services can be achieved.

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  • 28.
    Blomkvist, Johan
    Linköping University, Department of Computer and Information Science.
    Understanding the Results ofConventional Qualitative ContentAnalysis for Design Research2015In: EAD 2015: The Value of Design Research, Paris, France, 2015, Vol. 11Conference paper (Refereed)
    Abstract [en]

    In this study we look closer at content analysis as a tool in design research and question some of the, more or less explicit, assumptions about what can be achieved by such analyses. To do so, we applied a qualitative content analysis (QCA) on six interviews with service design practitioners.

    The topic of the interviews was service prototyping, inquiring the practitioners about their approaches and conceptions, but starting with some more general questions about their work process in the later stages of service design. The interviews were conducted over telephone (2) and Skype (4), most of the time not using video. So a large part of communication that can usually be accessed in physical interactions between people could not be used to enhance understanding of the material.

    Qualitative content analysis is used to create an abstract version of a larger data set. QCA is often understood as negotiating the weaknesses associated with qualitative approaches (Mayring, 2000). We discuss this understanding of QCA by looking at an instance where a conventional QCA was used. Conventional QCA is used when existing theory is limited (Hsieh & Shannon, 2005), and researchers are looking to understand a phenomenon by immersing themselves in data and letting categories emerge. This has also been called inductive category development (Mayring, 2000). Little is known about service prototyping practices, making this an appropriate approach.

    A paper by (Graneheim & Lundman, 2004) was used to decide what the approach should look like. In this study the analysis was divided into stages:

    -        Identifying meaning units

    -        Condensing the meaning units

    -        Coding

    -        Constructing Sub-categories

    -        Applying the Sub-categories to categories

    -        Generalising categories into themes

    In our approach we avoided using preconceived categories (Kondracki, Wellman, & Amundson, 2002) and instead let them emerge from the data, keeping an open attitude to the content. We see this approach as way to go from a straightforward condensation of manifest content, and then, in creating categories and themes, a shift is made to underlying meaning and thus towards the latent content of the material.

    Using this example we show the many subjective choices involved in data collection, choosing unit of analysis (and thereby excluding material), dividing the material into meaning units, and in how to understand the collected data. Unlike the idea that the result of such an approach is somehow more objective or “scientific” than other types of qualitative analysis, we argue that the strength of QCA lies in transparency of data and analysis. The bottom-up approach does not ensure that the result is a consequence of the material, but rather that choices have been made visible. The analysis becomes a rationale for the decisions made during analysis that can be accessed by external researchers. This opens up the analysis for critique but should still be seen as the consequence of subjective choices, perspectives and understanding.

  • 29.
    Blomkvist, Johan
    Oslo School of Architecture and Design.
    Ways of Seeing Service: Surrogates for a Design Material2015In: NorDes 2015: Design Ecologies, 2015, Vol. 6, p. 1-4Conference paper (Refereed)
    Abstract [en]

    Current trends in service design research include case studies and similar approaches that aspire to reveal what the practice of service design looks like. The understanding of how service design is performed can serve as a base for future research into more specific research endeavours. One area where knowledge is said to be lacking is service prototyping, part of which knowledge this paper attempts to contribute. The main data source for the paper is findings from in-depth interviews with six practicing service designers from some of the more well-known design agencies. The informants consider service prototyping to be a very important part of their work that allows them to learn and communicate about design ideas. The practitioners’ account of how they work with prototypes indicates that service prototyping has different meanings and that the practice of prototyping is very diverse. The interviews also uncover a number of areas that, according to the designers, might prove extra challenging for service prototyping to be successful. This research shows that there is much potential in the not yet fully formed practice of service prototyping.

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  • 30.
    Blomkvist, Johan
    et al.
    Linköping University, Department of Computer and Information Science. Linköping University, Faculty of Science & Engineering.
    Bode, Angela
    Huddle design pty ltd, level 6 90 William street, Melbourne 3000, Australia.
    Using Service Walkthroughs to Co-Create Whole Service Experiences2012In: ISIDC 2012, 2012, Vol. 3Conference paper (Other academic)
    Abstract [en]

    A process for prototyping whole services rather than individual parts in isolation is needed. Prototyping services is different from prototyping physical products, yet many designers still use traditional approaches to prototype services, focussing on specific parts rather than whole services. This is especially surprising considering the descriptions of service design as a holistic approach in research. In this paper we suggest and describe a service prototyping technique termed service walkthrough. The service walkthrough technique allows access to service experiences from a holistic point of view, representing not only specific parts (service moments or touchpoints) but also transitions and coherence of the service proposition. In this case, 25 walkthroughs were conducted by a service design agency in Australia. The approach was iterative in the sense that the customer journey was redesigned continuously, and it was enacted by designers supported by scripts for behaviours based on a previous research phase. The walkthroughs were conducted in a lab with actual customers of the client and used low-fidelity props and collateral. Errors were introduced during the walkthrough to gain a better understanding of what expectations the customers have on the service. The walkthrough technique allowed the designers to understand the service experience in an embodied and holistic way. The walkthrough also emphasised empathy for the experience of the intended customers and other stakeholders in the service. More time in between iterations and dynamic roles might improve the approach.

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  • 31.
    Blomkvist, Johan
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Existing Prototyping Perspectives: Considerations for Service Design2011In: Proceedings of the Nordes’11: The 4th Nordic Design Research Conference, Making Design Matter, 29-31 May Helsinki, Finland, Helsinki, Finland: School of Art & Design, Aalto University , 2011, p. 31-40Conference paper (Refereed)
    Abstract [en]

    With new design disciplines that challenge the borders of design practice and inquiry comes new possibilities for prototyping techniques and approaches. The basis for such an evolution is a firm understanding of the existing knowledge generated in design and the challenges posed by new design disciplines, such as service design. This study identifies a framework of perspectives for prototyping to reveal what the existing toolbox of prototyping contains based on a literature overview. Going through published literature from the early 1980s and onward, the framework is constructed using the following perspectives; purpose, fidelity, audience, position in the process, technique, and representation. These perspectives make knowledge about prototyping explicit and summarise contemporary approaches. Based on current challenges and characteristic attributes of service design the framework is then reconstructed to better cater to design for services. The conclusions are that validity and author are two perspectives that complement the existing framework, and that prototyping so far does not support a holistic approach to prototyping services.

  • 32.
    Blomkvist, Johan
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Prototype Evaluation in Service Design: A Case Study at an Emergency Ward2011In: Proceedings of 20th IASDR 2011, International Association of Societies of Design Research (IASDR) , 2011Conference paper (Other academic)
    Abstract [en]

    Prototypes based on user research are embodiments of hypotheses about how behaviour and experiences will change. The purpose of prototypes has been discussed in academic literature but in the case of service design, some of that knowledge needs to be re-examined. In Service design, one of the problems is that the impact of prototypes is complex and difficult to predict. A way to counter this dilemma is to put more focus on making the hypotheses explicit and testable. This paper presents a practical process for using designers’ hypotheses to generate survey tools for evaluating the impact of prototypes in service systems. This is also a way for designers to verbalize the purpose of service prototypes in a contextual and situated way. The tool was designed to be quick, easy, and light-weight, to suit the needs of design consultants, and it focused on measuring the experiences of a waiting room from the perspective of the visitors. The process has been applied to a project where the waiting room of an emergency ward was redesigned. The three-step process started with building up the hypothesis structure, where the designers’ assumptions and intentions were used to make a representation of the hypothesis. The next step was formulating questions, where questions that tested the hypothesis were formulated. The last step – making the questionnaire – included the selection of what information to gather and iterative testing of the questions. It was found that the designers did not have a well-defined hypothesis. The suggested process can help designers identify a contextual and situated purpose for prototypes.

  • 33.
    Blomkvist, Johan
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Service Designers on Including Stakeholders in Service Prototyping2011In: INCLUDE 11 Proceedings “The Role of Inclusive Design in Making Social Innovation Happen, 2011Conference paper (Other academic)
    Abstract [en]

    Services are by nature co-created. They are produced and consumed simultaneously through interactions between customers and service providers. The professional design of services is also highly associated with co-creation, which is evident in the sparse service design literature. This paper reveals what designers say they do to involve different stakeholders in the process of prototyping services. The main data source is interviews with designers from design agencies that work exclusively or partially with service design. The paper focuses on the questions of "who is involved in creating prototypes", "who evaluates the prototype" and how "the clients [of the design agencies] are involved". A distinction is made between different types of involvement based on previous literature that characterise different roles and perspectives on inclusion in design. Results show that most of the agencies involve others besides the design team in the creation and evaluation of prototypes. The primary stakeholder in co-creation is the client. End customers are involved also but for the most part, both clients and customers have the role of subjects or informants rather than partners in the creation of prototypes. The evaluation of prototypes follows the same pattern, and a key aspect to some of the agencies is that the client is involved, as a domain expert. The question of who authors prototypes, and implications thereof, is raised and further discussed.

  • 34.
    Blomkvist, Johan
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
    Service Prototyping According to Service Design Practitioners2010In: Exchanging knowledge, Linköping: Linköping University Electronic Press, 2010, Vol. 2, p. 1-11Conference paper (Refereed)
    Abstract [en]

    Current trends in service design research include case studies and similar approaches that aspire to reveal what the practice of service design looks like. The understanding of how service design is performed can serve as a base for future research into more specific research endeavours. One area where knowledge is said to be lacking is service prototyping, part of which knowledge this paper attempts to contribute. The main data source for the paper is findings from in-depth interviews with six practicing service designers from some of the more well-known design agencies. The informants consider service prototyping to be a very important part of their work that allows them to learn and communicate about design ideas. The practitioners’ account of how they work with prototypes indicates that service prototyping has different meanings and that the practice of prototyping is very diverse. The interviews also uncover a number of areas that, according to the designers, might prove extra challenging for service prototyping to be successful. This research shows that there is much potential in the not yet fully formed practice of service prototyping.

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  • 35.
    Blomkvist, Johan
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Sandberg, Fredrik
    Linnaeus University.
    Westerlund, Bo
    Konstfack.
    Workshop: exploring participatory prototyping of services2012In: PDC '12 Proceedings of the 12th Participatory Design Conference: Exploratory Papers, Workshop Descriptions, Industry Cases - Volume 2, 2012, p. 151-152Conference paper (Other academic)
    Abstract [en]

    This full day workshop intends to explore approaches, methods and techniques that can be used in participatory prototyping of services. The participants will contribute with their experiences of different ways of working with participatory prototyping. During the workshop the participants will share, explore and give feedback on the method or case that they present. By engaging in other methods there will also be a learning activity. Another aim of the workshop is to initiate research and development of knowledge within the emerging field of participatory prototyping of services and product service systems. One particular interest regards the relation between details and "the whole". The emphasis of the workshop is to have creative learning experiences.

  • 36.
    Blomkvist, Johan
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Segelström, Fabian
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Prototyping a Service Design Curriculum: Integrating Current Research in Teaching2011In: Touchpoint, ISSN 1868-6052, Vol. 3, no 1, p. 52-55Article, review/survey (Other academic)
  • 37.
    Blomkvist, Johan
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Segelström, Fabian
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Service Design Research: Which direction do we want it to take? (workshop)2010Conference paper (Other academic)
  • 38.
    Blomkvist, Johan
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Segelström, Fabian
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Service Design Research: Yesterday, today and tomorrow2010In: This is Service Design Thinking: Basics - Tools - Cases / [ed] Stickdorn, M & Schneider, J, Amsterdam: BIS Publishers , 2010, 1, p. 308-315Chapter in book (Other academic)
    Abstract [en]

    How to design and market services to create outstanding customer experiences

    Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design.

    "This Is Service Design Thinking" combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections: Basics: outlines service design thinking along five basic principlesTools: describing a variety of tools and methods used in Service Design ThinkingCases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service Design

    At the end, a one-page "Customer Journey Canvas" is included, which can be used to quickly sketch any service on a single sheet of paper--capturing different stakeholder concerns: e.g. customers, front-line staff and management.

  • 39.
    Blomkvist, Johan
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences.
    Rankin, Amy
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences.
    Anundi, Daniel
    Swedish Meteorological and Hydrological Institute, Sweden.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
    Barrier analysis as a design tool in complex safety critical systems2010In: Design and Complexity, Design Research Society , 2010, Vol. 7, p. 140-150Conference paper (Refereed)
    Abstract [en]

    When constructing or improving large complex systems, design activities help establish the needs and goals of users, deepen the understanding of the system and facilitate ideation of new solutions. When service systems are large, dynamic and complex, the need for thorough design work is especially evident. However, design methods usually strive to describe and design best case scenarios and we argue they lack the perspective of safety needed when working in safety critical systems. In order to gain knowledge on how a perspective of risk and safety can benefit design in a safety critical domain, two different perspectives were adopted through the use of two different methods. The methods were service blueprinting and barrier analysis, adopted from service design and cognitive systems engineering respectively. The methods were implemented during the research phase of a service design project in a home healthcare system in Sweden. Service blueprinting is a method used by service designers to visualise services. Barrier analysis is aimed at identifying and categorizing artefacts and functions that prevent unwanted events from taking place, or that lessen the impact of their consequences. A comparative analysis of the two methods was performed, concluding that barrier analysis has the potential to benefit design work performed in complex and safety critical systems. The potential for barrier analysis to be more tightly integrated into current service design methods is discussed, but more research is needed in order to clarify this matter.

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  • 40.
    Blomkvist, Johan
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Segelström, Fabian
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    External Representations in Service Design: A Distributed Cognition Perspective2013In: EAD 2013: Crafting the Future, Gothenburg, Sweden, 2013, Vol. 10Conference paper (Refereed)
    Abstract [en]

    A defining characteristic of service design is the use of external representations which support the design process at various stages. Representations support designers in making intangible aspects of services accessible and shareable, making external representations especially important in service design. External representations are used both to represent current and future states, for the purposes of articulating insights, learning, communicating, collaborating, and maintaining empathy for customers. Many techniques are available that support designers in making representations of services. A comparison was made between the purposes for, and techniques used, in making external representations for service design with theories from cognitive science about benefits of using external representations to think. A pattern emerged during the analysis, indicating that the service design techniques could be divided into two groups, one of interactive techniques and one group of static techniques. Interactive techniques allow designers to interact with a dynamically changing representation, while static representations are unaffected by actions. The analysis also revealed that none of the included techniques explicitly support designers in making multiple simultaneous representations of services. The research contributes knowledge about how purposes for visualising and prototyping are related to general benefits of making external representations. It also provides insights about how to choose and use different service design techniques based on theories of distributed and situated cognition.

    Download full text (pdf)
    fulltext
  • 41.
    Blomkvist, Johan
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Segelström, Fabian
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Investigating Prototyping Practices of Service Designers from a Service Logic Perspective2011Conference paper (Other academic)
    Abstract [en]

    The view of the nature of services has changed with the introduction of the service dominant logic. An important part of the logic is that services create value-in-use for customers. Customer-focused disciplines such as many design disciplines have a history of working with prototyping to understand the value-in-use. The service design discipline has a similar approach to the development of services. Based on previous research a framework of perspectives on service prototyping is presented which can be used to understand the prototyping approach utilised by designers. Then, using four of the suggested foundational premises of the service dominant logic this paper examines some of the ways prototyping can support the understanding and development of value propositions. The analysis shows that prototypes and the development and testing of them with customers and users can be seen as a tool for making sure that the value propositions offered by the companies are right, as well as exploring the customer’s role as a co-creator of value. The prototyping framework can be used to practically manifest the service-dominant logic in the development of service prototypes.

  • 42.
    Blomkvist, Johan
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
    Thellman, Sam
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
    Overkamp, Timothy
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
    Robots in Service Design: Consideringuncertainty in social interaction withrobots2020In: ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings / [ed] Yoko Akama, Liam Fennessy, Sara Harrington, Anna Farago, Linköping University Electronic Press, 2020, p. 56-57Conference paper (Other academic)
    Abstract [en]

    As robots become more prevalent in society, they will also become part of service systems, and will be among the materials that designers work with. The body of literature on robots in service systems is scarce, in service research as well as in service design research, especially regarding how to understand robots in service, and how design for service is impacted. In this conceptual paper we aim to shed light on how social robots will affect service. We take a look at the current state of robots’ ability to interact socially with people and highlight some of the issues that need to be considered when including social robots as part of service.

    In navigating the social world, people exhibit an intentional stance, in which they rely on assumptions that social behaviour is governed by underlying mental states, such as beliefs and desires. Due to fundamental differences between humans and robots, people’s attribution of the mental state of robots, such as what a particular robot knows and believes, is often precarious and leads to uncertainty in interactions, partly relating to issues with common ground. Additionally, people might hesitate to initiate interactions with robots, based on considerations of privacy and trust, or due to negative attitudes towards them. Designing for service systems where e.g. a robot is being introduced, requires knowledge and understanding of these issues from a design perspective. Service designers therefore need to consider not only the technical aspects of robots, but the specific issues that arise in interactions because of them.

  • 43.
    Blomkvist, Johan
    et al.
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Åberg, Johan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
    Service Walkthroughs to Support Service Development2012In: ServDes.2012 Conference Proceedings Co-Creating Services; The 3rd Service Design and Service Innovation Conference, Espoo, Finland, 2012, p. 43-52Conference paper (Refereed)
    Abstract [en]

    Service design is said to be a holistic design approach. This is evident in most service design literature and textbooks but still services are prototyped by focusing on separate parts rather than whole service journeys. In this paper we propose a technique called service walkthrough that can be used to represent whole services. We explore what information can be generated using the technique and how useful it is. We found that the technique helped identify the flow of information, problematic areas, and design opportunities. The prototype was generally well received by the participants. In addition to earning about information, the technique also revealed insights about time and interdependencies of the various parts of the service. Some remarks are also made about when the service walkthrough can be used in the service development process and considerations concerning the fidelity of service walkthroughs.

  • 44.
    Borgelind Kaiser, Josefine
    Linköping University, Department of Management and Engineering, Malmstens Linköping University.
    Design for all i en lärandemiljö: Kan man designa en skolmöbel för många typer av individer?2023Independent thesis Basic level (degree of Bachelor), 10,5 credits / 16 HE creditsStudent thesis
    Abstract [en]

    In this degree project, I explore how one can work with design processes in furniture for a school environment with a broader focus than the furniture on the market today. By focusing on children in a classroom, all with a broad spectrum of different needs, I hope to design school furniture that suits more individuals. I have started this particular design process with the perspective, and working method, of "design for all"; and produced a piece of furniture that can be placed in a school environment in today's classroom. My hope is to be able to design school furniture that includes features which can stimulate and assist the student's work.

    The further purpose of this project is that I want to immerse myself in the world of today's pupils, getting to know the environments that the furniture they use is placed in. My hope is that this will aid me in my further desire to then work on creating customized furniture in my professional working life.

    My working process begins with a theoretical investigation where I make on-site visits to schools, have conversations with educators and with a physiotherapist named Ulrika Myhr, with whom I have also collaborated, as well as dialogue with supervisors. With a chosen focus on the ages of 9-12, which constitutes the Swedish school system's later primary school years, I work on-site with access to a fourth-grade class and classroom, consisting of two mentors and 34 students. There, I have a dialogue with the students and teachers about how they view and use their working environment. I then make my own analyzes from those results which leads to a proposal for new furniture intended for the classroom I worked with.

    I then move on to a practical investigation where I have an on-going dialogue about ergonomics with Ulrika Myhr, and I test how ergonomics and design meet in the form that ultimately becomes my design.

    My conclusion shows that it is difficult to include all necessary functions in a piece of furniture while still satisfying the needs of all students, even if you design it from the perspective of "design for all". But on the other hand, it is possible to design for more people than is currently being done. I also conclude that having involved the students themselves in the design process has shown that they clearly know what they want, and their opinions have given the results of my work a greater legitimacy in its relevance.

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    Design for all i en lärandemiljö - Josefine Borgelind Kaiser
  • 45. Order onlineBuy this publication >>
    Brambila, Sergio
    Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, Faculty of Science & Engineering.
    Support for the conceptual design stage of effective and resource-efficient offerings: A pragmatic and cross-disciplinary approach2020Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    Human activities in the form of production and consumption have increased to an all-time high. In many cases, this increase has resulted in environmental problems such as waste and pollution that, in turn, affect our health and way of living. Societies have proposed different measures to address such environmental problems. These range from different waste treatment technologies to alternative business models, policy measures, and lifecycle thinking in the design of products, to mention but a few.

    In this research, the focus is on supporting early design activities of what is often called the conceptual design stage with the objective to provide effective and resource-efficient offerings. The early design activities considered here are planning, analysis, and evaluation.

    Design researchers have largely supported these three activities with a variety of methods and tools. However, previous research has shown that design support coming from academia has had a low uptake in industry. In this regard, the aim of this research is to propose not only useful but also usable support for design practitioners during the conceptual design stage.

    This research is carried out in the manufacturing sector in Sweden, where selected companies expressed an interest in collaborating with academia to address more thoroughly effective and resource-efficient offerings. To better match company needs and research from academia, this research took a pragmatic and cross-disciplinary approach. This research approach, along with literature reviews, semi-structured interviews, workshops, and questionnaires, shows different ways in which support can be made more useful and usable. The main gap addressed here is that the knowledge and the related skills of the user of the support have not been sufficiently explored.

    The results include requirements of the user of the support, proposed methods and tools derived from the requirements identified, and, most importantly, the knowledge and skills needed by the user of the support.

    The main message of this research is that support could be expanded from methods and tools to include knowledge and skills needed by design practitioners, the users of support. The flow of support from academia to industry could also be reinforced in a two-way flow through a pragmatic and cross-disciplinary approach to first and foremost address design practitioners’ needs.

    List of papers
    1. Development of an environmental evaluation tool in the transport sector and its impact on decision-making in the early stages of design
    Open this publication in new window or tab >>Development of an environmental evaluation tool in the transport sector and its impact on decision-making in the early stages of design
    2018 (English)In: Designing Sustainable Technologies, Products and Policies: From science to innovation / [ed] Enrico Benetto, Kilian Gericke, Mélanie Guiton, Springer, 2018, p. 381-389Conference paper, Published paper (Refereed)
    Abstract [en]

    Due to government policies and regulations as well as customer and societal demands, organizations around the world are looking for ways to manage their economic, environmental and social sustainability. One of the most frequently used standards for organizations seeking to manage their environmental responsibilities is ISO 14001. This framework, however, is generic because it can be used by any organization irrespective of sector, activity or core values. Therefore, implementation of generic guidelines might result in the use of alternative tools that respond better to specific organizational needs and that provide outcomes that can be useful for decision-making. Through case study methodology, this paper shows how Volvo Group, a world-leading producer of transport solutions, developed an internal environmental evaluation tool called Environmental Screening (EnvS) to improve the environmental performance of its solutions.

    Place, publisher, year, edition, pages
    Springer, 2018
    National Category
    Other Engineering and Technologies
    Identifiers
    urn:nbn:se:liu:diva-152498 (URN)10.1007/978-3-319-66981-6_42 (DOI)978-3-319-66981-6 (ISBN)978-3-319-66980-9 (ISBN)
    Conference
    8th Life Cycle Management Conference 2017, Luxembourg 3-6 sep 2017
    Available from: 2018-11-05 Created: 2018-11-05 Last updated: 2021-08-18
    2. Do We Share an Understanding of Transdisciplinarity in Environmental Sustainability Research?
    Open this publication in new window or tab >>Do We Share an Understanding of Transdisciplinarity in Environmental Sustainability Research?
    2018 (English)In: Journal of Cleaner Production, ISSN 0959-6526, E-ISSN 1879-1786, Vol. 170, p. 1399-1403Article in journal (Refereed) Published
    Abstract [en]

    This letter postulated that there is a need to clarify the statement of the journal as a transdisciplinaryplatform. It first provided an understanding of transdisciplinary research based on the literature. Second,it explained why an understanding of transdisciplinarity is important, and how such an understandingwill enhance the research and practice in the topics of the entire journal. Third, taking environmentalsustainability design research as an example subject, it commented on among others six articles publishedin the journal, and showed the relevance of this issue within this example subject. Overall, thisletter is expected to contribute to enhance the quality of the research and practice in the topics of thejournal.

    Place, publisher, year, edition, pages
    Elsevier, 2018
    National Category
    Other Environmental Engineering
    Identifiers
    urn:nbn:se:liu:diva-142361 (URN)10.1016/j.jclepro.2017.09.226 (DOI)000414879300123 ()
    Projects
    Mistra REES
    Funder
    Mistra - The Swedish Foundation for Strategic Environmental Research, 2014/16
    Note

    Funding agencies: Mistra REES (Resource Efficient and Effective Solutions) program - Mistra (The Swedish Foundation for Strategic Environmental Research) [DIA 2014/16]

    Available from: 2017-10-28 Created: 2017-10-28 Last updated: 2021-02-04
    3. Bridging the gap between engineering design and marketing: insights for research and practice in product/service system design
    Open this publication in new window or tab >>Bridging the gap between engineering design and marketing: insights for research and practice in product/service system design
    2018 (English)In: Design Science, E-ISSN 2053-4701, Vol. 4Article, review/survey (Refereed) Published
    Abstract [en]

    Over the last decade, product/service systems (PSSs) have become a research issue in several disciplines, such as engineering design and marketing. The inherent interdisciplinary nature of this research issue has however remained unexploited. In order to bridge these silos and foster more interaction across relevant disciplines, this research examines PSSs from an interdisciplinary angle by analyzing how engineering design and marketing inform one another, as well as presents insights for PSS design. The research is carried out using a three-stage process for analyzing and evaluating interdisciplinary research: first, through a systematic literature review to identify relevant papers and their level of utilization across disciplines; second, by using a qualitative thematic analysis looking for different perspectives in order to find themes to bridge the gap between the disciplines; and third, by providing a research agenda to advance research by moving from silos to synergy. The results show a limited use of theories, frameworks, methods and tools across disciplines thus far, while the major contribution of this article lies in the implications derived for PSS design for academics and practitioners alike, which are categorized into seven specific themes: business orientation, collaboration, cost aspects, flexibility, performance indicators, requirements and services.

    Place, publisher, year, edition, pages
    Cambridge University Press, 2018
    National Category
    Other Engineering and Technologies
    Identifiers
    urn:nbn:se:liu:diva-152497 (URN)10.1017/dsj.2018.3 (DOI)000427603600001 ()
    Available from: 2018-11-05 Created: 2018-11-05 Last updated: 2023-05-04
    4. Effective ecodesign implementation with the support of a lifecycle engineer
    Open this publication in new window or tab >>Effective ecodesign implementation with the support of a lifecycle engineer
    2021 (English)In: Journal of Cleaner Production, ISSN 0959-6526, E-ISSN 1879-1786, Vol. 279, article id 123520Article in journal (Refereed) Published
    Abstract [en]

    In the field of Ecodesign, in which the answers to the questions of “why”, “what”, and “how” have been largely studied in the past, the lack of implementation in industry remains an issue. The literature lacks insights into the “how” question combined with “who” for ecodesign implementation. The aim of this paper is to propose a concept for a knowledge holder, called a lifecycle engineer, with specific knowledge that can support a team or organization in the ecodesign process for its more effective implementation. This is achieved first by a literature review using a set of constructs derived from theories of engineering design and transdisciplinary research. Second, by consulting the results from the literature review and the proposal of a lifecycle engineer, through semi-structured interviews, with practitioners from the manufacturing sector. The analysis of the semi-structured interviews shows that the relevant knowledge includes lifecycle analysis, materials and their selection, energy efficiency, legislation, and management. This knowledge was complemented by skills that practitioners thought of as relevant for effective implementation. Moreover, the proposal of a lifecycle engineer, according to most practitioners, was found to be useful. The advantages of a lifecycle engineer include having more focus on ecodesign and the availability of information and staff to drive changes. Caveats include clear benefits against investment for the company, especially for smaller ones, and enough tasks for full-time employment.

    Place, publisher, year, edition, pages
    Elsevier, 2021
    Keywords
    Specialist, Knowledge, Domain, Engineering design, Environment, Sustainability
    National Category
    Environmental Engineering
    Identifiers
    urn:nbn:se:liu:diva-170209 (URN)10.1016/j.jclepro.2020.123520 (DOI)000613139700038 ()2-s2.0-85089736221 (Scopus ID)
    Note

    Funding agencies: Mistra REES (Resource-Efficient and Effective Solutions) program - Mistra (the Swedish Foundation for Strategic Environmental Research) [DIA 2014/16]

    Available from: 2020-10-01 Created: 2020-10-01 Last updated: 2021-03-15Bibliographically approved
    5. Design Guidelines Developed from Environmental Assessments: A Design Tool for Resource-Efficient Products
    Open this publication in new window or tab >>Design Guidelines Developed from Environmental Assessments: A Design Tool for Resource-Efficient Products
    2020 (English)In: Sustainability, E-ISSN 2071-1050, Vol. 12, no 12, article id 4953Article in journal (Refereed) Published
    Abstract [en]

    The circular economy provides a potential solution to the take-make-dispose model of resource use that currently characterizes the economy. Guidelines for the circular economy often consist of prioritized lists of measures to achieve resource efficiency. However, for the purpose of designing products, such general prioritizations of measures are less useful. Instead, the tool developed in this study is based on learnings from numerous life cycle assessments and provides design recommendations for the improved resource efficiency of products based on product characteristics. The tool includes measures over the whole lifecycle of different products that lead to improved resource efficiency. The tool also demonstrates how different product types, such as different varieties of durable and consumable products, can become more resource-efficient and when trade-offs occur over the lifecycle of a product. The tool was tested in a design case where its usefulness and usability were evaluated using a comparative life cycle assessment and a questionnaire. The evaluation shows the tool is informative and provides design suggestions that lead to improved resource efficiency. The tool is considered usable and could be implemented in design practice.

    Place, publisher, year, edition, pages
    MDPI, 2020
    Keywords
    design guidelines; circular economy; resource efficiency; durable products; consumable products; design tool; life cycle assessment
    National Category
    Production Engineering, Human Work Science and Ergonomics
    Identifiers
    urn:nbn:se:liu:diva-168304 (URN)10.3390/su12124953 (DOI)000550304900001 ()2-s2.0-85087753546 (Scopus ID)
    Note

    Funding Agencies|Mistra REES (Resource-Efficient and Effective Solutions); Mistra (The Swedish Foundation for Strategic Environmental Research) [2014/16]; Chalmers Area of Advance Production

    Available from: 2020-08-20 Created: 2020-08-20 Last updated: 2022-02-10Bibliographically approved
    6. Failure analysis method for enhancing circularity through systems perspective
    Open this publication in new window or tab >>Failure analysis method for enhancing circularity through systems perspective
    2021 (English)In: Journal of Industrial Ecology, ISSN 1088-1980, E-ISSN 1530-9290, Vol. 25, no 3, p. 544-562Article in journal (Refereed) Published
    Abstract [en]

    Recently, a circular economy has attracted global attention as an approach for addressing material security and resource-efficiency issues. As our societies shift toward a circular economy, manufacturers need to not only produce environmentally conscious products but to also realize reliable systems that will ensure the closure of the loops of the products, components, and materials. To do so, early-stage design is crucial to effectively and efficiently detect possible failures and then take adequate countermeasures against them. Although a few methods of failure analysis have been proposed to address environmental issues, these methods have failed to consider the cause-effect relationships among failures. This will hinder manufacturers from identifying core problems that should be addressed in a given system. Therefore, this study extends failure mode and effect analysis, which is an engineering technique used to address potential failures, by addressing the entire system reliability in relation to circularity. As a result of a case study of a manufacturer aiming to increase circularity with their products on the market, we revealed that the proposed method is useful in the early stage of design to (a) identify failure modes where effects are largely given to or received from other failures, (b) develop countermeasures effectively by addressing root causes of failures, and (c) find an opportunity to collaborate with external actors.

    Place, publisher, year, edition, pages
    WILEY, 2021
    Keywords
    circular economy; decision-making trial and evaluation laboratory (DEMATEL); failure mode and effect analysis (FMEA); industrial ecology; product-service system (PSS); system design
    National Category
    Other Environmental Engineering
    Identifiers
    urn:nbn:se:liu:diva-170545 (URN)10.1111/jiec.13069 (DOI)000572877000001 ()
    Note

    Funding Agencies|Swedish funding body called Stiftelsen for miljostrategisk forskning (Mistra, "The Swedish Foundation for Strategic Environmental Research" in English) through their research programnamed theMistraREES (Resource Efficient and Effective Solutions) [2014/16]

    Available from: 2020-10-16 Created: 2020-10-16 Last updated: 2022-10-24
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  • 46.
    Broberg, Maria
    Linköping University, Department of Culture and Communication. Linköping University, Faculty of Arts and Sciences.
    Teckensnitt: Hur svenska bokstavsformgivare har influerats av historiska snitt2012Independent thesis Basic level (degree of Bachelor), 20 credits / 30 HE creditsStudent thesis
    Abstract [sv]

    Syftet är att ge en introduktion till viktiga termer och uttryck inom bokstavsformgivningen samt att undersöka på vilket sätt den historiska bokstavsformgivningen influerat bokstavsformgivare som varit verksamma i Sverige under 1900–talet och fram till idag.

    Utöver syftet har två frågeställningar ställts upp;

    • Vilka termer och uttryck är av stor vikt inom bokstavsformgivningen?
    • På vilket sätt har den historiska bokstavsformgivningen influerat bokstavsformgivare som varit verksamma i Sverige under 1900–talet och fram till idag?

    För att söka svar på syftet och frågeställningarna görs en litteraturbaserad studie. Innan resultatet presenteras behandlas bokstavsformens utveckling, under de senaste 3000 åren, kortfattat. Efter det följer resultatet som tar upp termer och uttryck inom bokstavsformgivningen som är av vikt att känna till för att förstå indelningen i de svenska teckensnittsfamiljer som behandlas i uppsatsen. Sist undersöks också på vilket sätt fem bokstavsformgivare som varit verksamma i Sverige under 1900–talet har influerats av den historiska bokstavsformgivningen. En del av bokstavsformgivarna menar att de söker inspiration i den historiska formgivningen och de menar även att det är viktigt att studera dessa teckensnitt för att kunna formge nya klassiska snitt.

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    Teckensnitt - Hur svenska bokstavsformgivare har influerats av historiska snitt
  • 47.
    Brodow, Ragnar
    Linköping University, Department of Management and Engineering, Malmstens Linköping University.
    Mycelium + Wood = <3: How can I reduce the CO2 impact of a chair?2023Independent thesis Basic level (degree of Bachelor), 10,5 credits / 16 HE creditsStudent thesis
    Abstract [en]

    The primary objective of this study is to examine the viability of developing a chair with a significantly reduced carbon footprint. The research explores two distinct approaches for achieving minimal material usage in the construction process: one involving a minimal amount of wood, and the other utilizing solely wooden waste. By employing the technique of steam bending, a robust, lightweight, and durable structure can be achieved. Additionally, by harnessing the binding properties of mycelium, waste wood materials can be molded together to form a solid composite. This thesis will document the design process of two chairs that employ these two methods.

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    Mycelium + Wood = <3
  • 48.
    Brunne, Ulf
    Linköping University, Department of Management and Engineering, Malmstens Linköping University. Linköping University, Faculty of Science & Engineering.
    Från Carl Malmstens verkstadsskola till Carl Malmsten Furniture Studies vid Linköpings universitet2013In: Carl Malmsten: formgivare och pedagog / [ed] Daniel Prytz, Stockholm: Carlsson Bokförlag, 2013, Vol. Sidor 161-165, p. 161-165Chapter in book (Other academic)
  • 49.
    Brunne, Ulf
    Linköping University, Department of Management and Engineering, Malmstens Linköping University. Linköping University, Faculty of Science & Engineering.
    Marquetry: Past and Present2007Conference proceedings (editor) (Other academic)
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  • 50.
    Börütecene, Ahmet
    Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.
    Bodystorming for VR in the Dark: Using Glow Sticks for Ideation and Rapid Prototyping2023In: 2023 IEEE CONFERENCE ON VIRTUAL REALITY AND 3D USER INTERFACES ABSTRACTS AND WORKSHOPS, VRW, IEEE COMPUTER SOC , 2023, p. 547-550Conference paper (Refereed)
    Abstract [en]

    Exploration and rapid prototyping of design ideas for VR experiences is challenging for both novice and experienced designers as well as people that are not designers, especially in co-design projects. In this speculative paper, I propose Glowing Bodies, a bodystorming technique that leverages on the intrinsic immersive quality of a dark environment where participants use a simple prop, glow sticks, to create an embodied ideation and rapid prototyping space for VR.

1234567 1 - 50 of 309
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