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  • 1.
    af Malmborg, Solith
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Malmstens Linköpings universitet.
    Research: ROTHKO: - ett arbete om att lära känna sig själv genom någon annan2017Independent thesis Basic level (degree of Bachelor), 10,5 poäng / 16 hpOppgave
    Abstract [en]

    This thesis project examines both inner and outer circumstances of knowledge in an attempt to emphasize the importance of personal reflection. I search for answers on how to communicate feelings through colour and form by studying Mark Rothko and the abstract expressionism. A personal reflection is made parallelly to expand my own understanding of the subject and my own role in relation to it. I also explore painting as amethod of deepening my understanding of Rothko.

    Mark Rothko is both subject of study and tutor as I give myself the task of translating his art into my own design.

    The result offers thoughts and ideas on the significance of the work of hand, the use of colour and the meaning of intention, which I claim are important aspects when aiming for emotional results. However I also reflect upon the fact that the communication remains individual and that it is therefore problematic to confirm success in this matter.

  • 2.
    Ahlsell, Chandra
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Carl Malmsten - furniture studies. Linköpings universitet, Tekniska fakulteten.
    Knutsson, JohanLinköpings universitet, Institutionen för ekonomisk och industriell utveckling, Carl Malmsten - furniture studies. Linköpings universitet, Tekniska fakulteten.Knutsson, JohanLinköpings universitet, Institutionen för ekonomisk och industriell utveckling, Carl Malmsten - furniture studies. Linköpings universitet, Tekniska fakulteten.Sandin Bülow, KerstiLinköpings universitet, Institutionen för ekonomisk och industriell utveckling, Carl Malmsten - furniture studies. Linköpings universitet, Tekniska fakulteten.
    Carl Malmsten Furniture Studies: Josef Frank : studenter och lärare vid Carl Malmsten Furniture studies utforskar Josef Frank2016Collection/Antologi (Annet (populærvitenskap, debatt, mm))
  • 3.
    Andersson, Torbjörn
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Maskinkonstruktion. Linköpings universitet, Tekniska fakulteten.
    Aesthetic Flexibility: Modularity of Visual Form in Product Portfolios and Branded Products2016Licentiatavhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    The increase in competition amongst companies that produce complex or large product portfolios has created a need to utilise modularity strategies not only to flexibly manage technical complexity in a costeffective manner but also for visual appearance. This research aims to understand how the visual appearance of products is affected by modular product development strategies. Specifically, the aim is to understand how such strategies induce constraints and generate possibilities for management of visual appearance in the design process.

    Five studies have been conducted during the course of this licentiate thesis. Two were conducted with professionals and students in design, while the remaining three are theoretical studies based on findings in the literature, theory building, and experimental research. The goal has been to investigate how designers work when they are put to the task of changing and developing the designs of complex products that are part of a portfolio. The challenge has been to study what suitable strategies exist that manage complex products and product brands, then investigate how these influence designers’ practices.

    The first study examined how coherence towards a product category influences the design of new products. The outcome of the study was a method to explore visual coherence and diversity in the appearance of a product category.

    The remaining four studies investigated how modularity, brand management and the redesign of product portfolios influence a design process. The second study described a design phenomenon known as aesthetic flexibility, which was further explored in studies three and five. The outcome from these studies was a proposal for four aesthetic flexibility strategies.

    The fourth study investigated in what way portfolio extension strategies found in brand management and design research are related, and how such strategies influence aesthetic flexibility. The results from study four were illustrated as a model.

    The main contribution of this work is the phenomenon of ‘aesthetic flexibility’, which helps understand the factors that influence designers when working with branded modular products. Understanding visual flexibility serves as a starting point in further investigations of how different development strategies affect the possibilities for visual product design.

    The findings of this work serve to illustrate and explain a complex and multi-facetted design phenomenon which many designers manage more or less intuitively today, thus advancing academics’, teachers’ and professional designers’ understanding of the field.

    Delarbeid
    1. Aesthetic Flexibility in the Management of Visual Product Branding
    Åpne denne publikasjonen i ny fane eller vindu >>Aesthetic Flexibility in the Management of Visual Product Branding
    2015 (engelsk)Inngår i: Procedia Manufacturing, ISSN 2351-9789, Vol. 3, s. 2191-2198Artikkel i tidsskrift (Fagfellevurdert) Published
    Abstract [en]

    This paper will investigate the strategic design decision-making of an in-house designer in a company with a large product portfolio, with respect to how designers plan for future visual alterations of the product. In-house designers have to think strategically about the creation of recognition and differentiation through design because they influence the company’s overall strategies. Therefore, while balancing aesthetic and semiotic qualities of the product, designers have to consider current as well as future needs for recognition and product differentiation. The ability to do so is affected by cost and brand positioning strategy. An exploratory study was setup to investigate what design strategies could be found in an industrial design team employed by a company. The study exposed how in-house designers could strategically incorporate aesthetic flexibility in product parts in order to create opportunities for faster facelifts or redesigns. The importance of managing carry-over details in larger product portfolios was also discovered. To carry over parts from different products is an important way for a company to save money, development time and at the same time increase brand recognition through repetition. Carry-over can be an aid to enhance visual recognition, but it can also be a hindrance when the designer needs to create differencing design values. Most products have a lifespan before they need to be updated or redesigned, which depends on the competition in a product segment. This makes it extra important for designers to have an understanding of when to incorporate carry-over details and when not to. A model was created to describe how carry-over details, design cues and aesthetic flexibility could be managed in a product portfolio. The model is based on Rune Monö’s works and brand management literature, with an emphasis on the brand positioning framework of Point of Difference, Point of Parity and brand extension by Keller et al.

    sted, utgiver, år, opplag, sider
    Elsevier, 2015
    Emneord
    Strategic Design Decisions, Brand extension, Visual recognition, Product management, In-house designers, Carry-over
    HSV kategori
    Identifikatorer
    urn:nbn:se:liu:diva-129547 (URN)10.1016/j.promfg.2015.07.360 (DOI)000383740302042 ()
    Konferanse
    6th International Conference on Applied Human Factors and Ergonomics (AHFE 2015) and the Affiliated Conferences, AHFE 2015, 26–30 July 2015Las Vegas, United States
    Tilgjengelig fra: 2016-06-21 Laget: 2016-06-21 Sist oppdatert: 2016-12-06bibliografisk kontrollert
  • 4.
    Anjou Lagerström, Linda
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Carl Malmsten - furniture studies.
    Larsbergsserien: Om en designprocess av utomhusmöbler i ofentlig miljö från skiss till verklighet2016Independent thesis Basic level (degree of Bachelor), 10,5 poäng / 16 hpOppgave
    Abstract [en]

    Based on a project from the third course in furniture design at Carl almsten Furniture Studies I have got the opportunity to design outdoor furniture with integrated lightning for John Mattson Fastighets AB, property owners in Larsberg, Lidingö. My concept is to create a space for socializing and security. I have worked through a design process based on a specific specification and concept formulation. The furniture will be produced by the lighting company ateljé Lyktan. In this thesis I will describe the process of this product development.

    Parallel to the design process I have done an investigation of the market for my furnitures and outdoor furniture generally. My question is about how the process of the outdoor furniture looks from sketch to reality. Who decides about the furniture in the public space in the city of Stockholm? The result bifurcates into two different parts. The first touches the order John Mattson Fastighets AB did and will be presented in the form of pictures and drawings. The second result concerns my investigation. It is mainly landscape architects that distribute and decide about outdoor furniture in an outdoor environment, but depending on customer requirements vary on the furniture. Architect offices usually wins contracts through tenders or are hired by a private customer.

  • 5.
    Anundi, Daniel
    Linköpings universitet, Institutionen för datavetenskap.
    Service recovery i praktiken: En kvalitativ studie av användandet av service recovery-teorier i ett tjänsteföretag2011Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [sv]

    Denna studie har undersökt den praktiska användbarheten av befintliga teoretiska ramverk inom service recovery-området som utgångspunkt för att utvärdera och utveckla recovery-arbetet i tjänsteföretag. En datainsamling på ett större svenskt tjänsteföretag har genomförts med ett fokus baserat på befintliga teorier om service recovery. Det insamlade materialet har sedan bearbetats av nyckelpersoner på företaget och funnits leda till en inte oansenlig mängd insikter och åtgärdsförslag relaterat till organisationens recovery-verksamhet. Detta leder till slutsatsen att de teoretiska ramverk som beskriver service recovery-processen framgångsrikt kan användas för att styra utvärdering och utveckling av en organisations recovery-verksamhet. Information som insamlats med befintliga teorier som lins har visats vara relevant för en organisations insikter om det egna recovery-arbetet samt bidragit till utveckling av recovery-verksamheten.

  • 6.
    Ardi, Sonay
    Linköpings universitet, Institutionen för datavetenskap. Linköpings universitet, Filosofiska fakulteten.
    Quality of Life of Elderly People in Iran: With Sevice Design Approach2012Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    In the aging world of today, more attentions are grabbed towards studies on elderly. New facilities and technologies are emerged to serve to the elderly, maketheir life easier, better and more useful. Having participated in a study on thequality of life of the elderly in Europe, it was aimed to run a similar project toresearch the quality of life of the elderly in a Non-EU country. This was donethrough the research questions “What is the quality of life for them?” and “Howa designer, focused on service design, can improve their quality of life?”The knowledge for the study was obtained from fields Quality of Life of ElderlyPeople, Service Design, Service Design Process, and Qualitative Research. As thekey country for this study, Iran was chosen. Study on the target group in thiscountry was done through Cultural Probes and in analyzing the probes, Processfor Empathy in Design was used. To visualize the results of the target group study,Affinity Diagrams and Personas were drawn.The result was designing a service for the target group, which is presented byConcept Scenario, Storyboards, System Maps and Blueprints. In this concept,called “Virtual Family”, the personas are encouraged to be members of a networkwhich is supported by an organization/community in terms of health, social life,leisure activities and educational programs. This network is forming a virtualfamily regarding the traditional values and ethics which are important for thisage group. Additionally it supports them with entertainment and educationalprograms. Later on, the service concept was evaluated by a number of people inthe same age and social group of the target group. Evaluators found the conceptan excellent complement for mentioned target group who are on the verge oflosing their family and social structure, but the organizational system of the contextcountry should be studied to know if it is planning is practical in that context.

  • 7.
    Arvola, Mattias
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Blomkvist, Johan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Pezone, Giovanni
    Linköpings universitet, Institutionen för datavetenskap. Linköpings universitet, Tekniska fakulteten.
    A Service Walkthrough in Astrid Lindgren's Footsteps2012Inngår i: Proceedings from ServDes.2012 Conference Proceedings Co-Creating Services, The 3rd Service Design and Service Innovation Conference, 8-10 February, Espoo, Finland, Linköping: Linköping University Electronic Press, 2012, s. 21-29Konferansepaper (Fagfellevurdert)
    Abstract [en]

    How can service prototypes be created and evaluated? This paper describes how methods like bodystorming and experience prototyping can be used in combination with pluralistic walkthrough in an evaluation method we call ‘service walkthrough’. We put the method to test in the development of augmented tourism services at the author Astrid Lindgren's childhood home. After initial design work, a mock-up and roleplay of a treasure hunt in the garden of the childhood home was made. It was evaluated using the service walkthrough method. The most important lesson learned was that a service walkthrough can be used to evaluate service prototypes and that it reveals information about practical as well as experiential issues for users.

  • 8.
    Arvola, Mattias
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Filosofiska fakulteten.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska fakulteten.
    Service Design Ways to Value-In-Use2016Inngår i: Service design geographies: Proceedings of the ServDes2016 Conference / [ed] Nicola Morelli, Amalia de Götzen, Francesco Grani, Linköping: Linköping University Electronic Press, 2016, Vol. 125, s. 530-536Konferansepaper (Fagfellevurdert)
    Abstract [en]

    What do we mean if we say that a service design work is an example of good design? This paper presents a provisional typology for the ways in which a service design proposal can contribute to value-in-use. The typology covers instrumentality, technical excellence, usefulness, social significance, mutual advantage, collective welfare, and aesthetic values. Moral implications related to norms, power structures and tensions between stakeholders are also considered. It is argued that the typology can facilitate service designers and researchers in framing and re-framing a design effort and conceptualise a value proposition. 

  • 9.
    Arvola, Mattias
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Filosofiska fakulteten.
    Linder, Johan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Filosofiska fakulteten.
    Know thy users by interpretative phenomenological analysis2018Inngår i: Journal of Interaction Science, E-ISSN 2194-0827, Vol. 6, nr 3Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    One approach to getting to know a user and understanding the user experience (UX) is phenomenology. Currently, there is a lack of clearly defined methods for phenomenological analysis of user experience in design projects. Interpretative Phenomenological Analysis (IPA) is an approach developed in psychology, and in this article, it is adapted to the case of a pro bono design project at a UX design agency supporting a disadvantaged group of people, newly arrived immigrants to Sweden. The design project involved research on how the immigrants experienced a service that introduced them to the job market. The adapted method, UX IPA, contributed to the pro bono project with a focus on both experience and meaning, which is important in design projects that relate to major events in users’ lives. The method was considered less appropriate in UX projects for specific products with highly instrumental use. The method can, in many cases, be too costly. However, costs can possibly be reduced by top-down approaches. In commercial UX projects, the method may be appropriate for the fuzzy front-end of design and innovation, but clients may be unimpressed by the small sample size. This can potentially be alleviated by mixed-methods approaches.

  • 10.
    Aunaas, Karin
    Linköpings universitet, Institutionen för kultur och kommunikation. Linköpings universitet, Filosofiska fakulteten.
    Marknadsföring: ur ett slöjd-, hantverk- och formgivningsperspektiv2013Independent thesis Basic level (degree of Bachelor), 10 poäng / 15 hpOppgave
    Abstract [sv]

    Förändring sker! Med en snabbt växande informationsspridning och teknikutveckling kommer vi möjligtvis behöva ändra vår syn på marknadsföring. Eller?

    Med detta arbete är syftet att undersöka hur marknadsföring går till idag och vilka marknadsföringskanaler som används. I arbetet läggs fokus på att tydliggöra en djupare uppfattning om marknadsförings-ämnet hos fyra informanter. Undersökningen genomförs med en teoribakgrund om viktiga delar inom marknadsföring, så som sociala medier och varumärkets roll i sammanhanget. Därefter utformas en enkät som skickas till de tillfrågade per mail. Informanterna delar med sig av deras uppfattningar kring deras egen marknadsföringsprofil.

    Med olika förutsättningar för verksamheten läggs det mer och mindre vikt vid olika delar i marknadsföringen hos de olika informanterna. Oberoende av examinationstid skiljer informanterna på hur de väljer att uttrycka sig i marknadsföringen. Fokus ligger på att framhäva ett tydligt bild- och formspråk, främja varumärket och förståelsen hos kunder, hitta rätt bärare och att skriva och visa bilder på egen tillverkning. Diskussionen förs i koppling till teoribakgrunden och om det finns samband med tidigare forskning och en bakomliggande anledning till val av marknadsföringskanaler. Finns det skillnader mellan att vara examinerad formgivare på 1900–talet kontra att vara examinerad som formgivare på 2000–talet. 

  • 11.
    Beijer, Andreas
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Carl Malmsten - furniture studies. Linköpings universitet, Tekniska högskolan.
    En soffa2014Independent thesis Basic level (degree of Bachelor), 10,5 poäng / 16 hpOppgave
    Abstract [sv]

    Mitt mål har varit att skapa ett koncept för en modulsoffa för offentlig miljö som i så stor utsträckning som möjligt är ekologiskt hållbar. Jag har samarbetat med möbelproducenten Lammhults möbel AB. Utifrån min egen idé om vad som utmärker en ekologiskt hållbar möbel har jag lyssnat in mig på producentens önskemål och därefter fördjupat mig i kravspecifikationen genom att undersöka olika materialalternativ, funktion och form. Min metod för att lösa min uppgift har varit research genom intervjuer, nätbaserade källor och omvärldsanalys av befintliga soffor på marknaden. Resultatet är ett koncept till en modulsoffa för offentlig miljö som uppfyller kraven på en ekologiskt hållbar produkt samtidigt som den representerar min egen estetiska vision som formgivare. 

  • 12.
    Berg, Ludwig
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Carl Malmsten - furniture studies. Linköpings universitet, Tekniska högskolan.
    K. Engberg, Olle
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Carl Malmsten - furniture studies. Linköpings universitet, Tekniska högskolan.
    Kollektion X: En möbelkollektion baserad på möbelhistoriska parenteser2013Independent thesis Basic level (degree of Bachelor), 10,5 poäng / 16 hpOppgave
    Abstract [sv]

    Möbelhistorien är full av parenteser, det vill säga möbler som figurerat i korta perioder, aldrig slagit igenom, glömts bort eller rent av försvunnit. Vi var övertygade om att det bland alla dessa mer eller mindre bortglömda möbler fanns exemplar som var värda att lyfta fram och undersöka. Genom att undersöka dessa möbler har vi förstått deras historia och sammanhang, tagit reda på och reflekterat kring varför de blivit just en parentes i möbelhistorien samt förstått för vilket syfte de var skapade och hur de har använts. Ambitionen med undersökningen har varit att genom att skapa en känsla och förståelse för möblerna hitta de exemplar som lämpar sig väl att stå som förebilder för nya koncept och produkter. Genom att beskriva möblernas ursprungliga syfte, användning, funktioner och kontext såg vi möjligheter för produktuppdateringar och funktionsförskjutningar. Vi har gjort ett urval baserat på en historia om ett fiktivt företag, ett litet företag som skall lansera en liten sammanhållande kollektion beståendes av exklusiva möbler av hög kvalitet. Kollektionens syfte är att inspirera till användning och att skapa stiliga, rogivande platser i hemmet. Konceptet för den tänkta kollektionen styrde de kriterier och diskussioner som låg som grund för det urval vi gjorde när vissa möbler lyftes upp och inspirerade till nya koncept. Syftet med vårt arbete är att visa på ett sätt att arbeta där vi som möbelsnickare, genom en undersökning av historiska möbler, skapar en sammanhållen kollektion baserad på historiska förebilder. Arbetet har resulterat i en kollektion bestående av fyra möbler som formgivits i samarbete med externa formgivare och arkitekter.

  • 13.
    Björnsdotter, Maja
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Malmstens Linköpings universitet.
    Tortoise: Hållbar design för Kinas möbelmarknad2017Independent thesis Basic level (degree of Bachelor), 10,5 poäng / 16 hpOppgave
    Abstract [sv]

    I Kina ökar konsumtionen i takt med välfärden och det finns ett behov av en mer hållbar attityd i landet, både för konsumenter och producenter. Det blir mer och mer viktigt för vår globala hälsa och miljö med hållbar design. I den här rapporten försöker jag förtydliga vad hållbarhet innebär genom att förhålla mig och mitt examensarbete till den kinesiska marknaden.

    Hur skulle en hållbar möbeldesign tänkas se ut för en kinesisk marknad?

    I mitt examensarbete fokuserar jag på våningssängen. Det är en möbel som är lite bortglömd formmässigt men som trots allt verkar sälja väldigt bra i Kina. Jag hoppas kunna hitta en mer stilren lösning som också är mer köns och åldersneutral än de våningssängar som finns idag. Mitt arbete börjar med att försöka skapa en generell förståelse för landet som helhet och att leta efter likheter och olikheter mellan våra kulturer som kan ha betydelse för min frågeställning. I min designprocess utgår jag från olika designstrategier som fungerar som en checklista för utvecklingen av min möbel. I en funktionsanal listar jag sedan önskade funktioner som alla har egenskaper att påverka en bättre global miljö eller mänskligt välbefinnande.

    Mitt slutgiltiga förslag, Tortoise, är en våningssäng ämnad för unga familjer i Kina. Den är i första hand tänkt att användas i barnkammaren för en familj med 1 till 2 barn eller för en familj som ofta får besök av mor och farföräldrar, men kan lika väl stå i ett kombinerat gästrum/kontor. Sängen kan vara en stabil och rolig klätterställning på dagen, en mysig soffa för en eller flera på kvällen och en mysig och fantastiskt skön säng på natten. Sängen ser kanske inte ut som en sköldpadda, Tortoise, men den har egenskaper som stämmer väl överens med sköldpaddans symbolik, som värnar om trygghet, stabilitet och ett lång liv.

     Genom mitt examensarbete med sängen i fokus har jag lagt grunden för en framtida verksamhet på en arena utanför Sverige, i en annan kultur med andra förutsättningar både beträffande kundunderlag, produktionsvillkor och attityder till hållbarhetsfrågor. Detta har också varit mitt syfte med uppgiften på längre sikt.

  • 14.
    Blomgren, Johannes
    Linköpings universitet, Institutionen för datavetenskap. Linköpings universitet, Tekniska högskolan.
    SOUNDSTAGE: Miljöförstärkt ljud i smartphone2014Independent thesis Basic level (degree of Bachelor), 10 poäng / 15 hpOppgave
    Abstract [sv]

    Det här arbetet syftar till att genom design av en telefonapplikation undersöka hur ljud kan förstärkas av den omgivande miljön. Arbetet visar på hur miljöförstärkt ljud skiljer sig från ljudförstärkt miljö samt vilka begränsningar det innebär att använda en vanlig smartphone som plattform. 

    Ett långsiktigt mål är att genom en produkt som låter oetablerade ljudproducenter distribuera sina alster i den offentliga miljön främja fri kultur och kreativitet.

    Arbetet har följt principen för RtD (research through design), där designprocessen utgör det fall som studeras och dokumentationen av den utgör den bas av data som analyseras och leder till slutsatser kring ämnet.

    Designprocessen i detta arbete innebär en mindre omfattande användarstudie i enkätform för att identifiera målgrupp, krav och mål. Följd av en andra studie där en prototyp framtagen med grund i resultaten från användarstudien utvärderas av deltagare genom observation, intervju och reaktionskort. 

    De största utmaningarna för designen grundar sig i att ta fram en applikation som inte stör upplevelsen, men samtidigt kan instruera användaren i hur man använder applikationen. Utifrån arbetet dras slutsatsen att användarinstruktioner, såväl visuella som auditiva, löper större risk att störa upplevelsen i miljöförstärkt ljud än i ljudförstärkt miljö. Vidare konstateras att den största bristen i en lösning som bygger på standardutrustning i jämförelse med en lösning som nyttjar dedikerad utrustning utgörs av begränsningar när det kommer till att ange riktning med hjälp av ljudets rumslighet.

  • 15.
    Blomkvist, Johan
    Oslo School of Architecture and Design, Oslo, Norway.
    Benefits of Service Level Prototyping2016Inngår i: The Design Journal, ISSN 1460-6965, Vol. 19, nr 4, s. 545-564Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    This paper discusses the impact ofservice design by zooming in on the case of serviceprototyping. It is suggested that prototyping servicesis different from prototyping in other disciplinesand shows how by discussing prototyping ondifferent levels. On the service level of prototyping,a technique called ‘service walkthrough’ can be away to understand whole service experiences. Theservice walkthrough was used in three cases. On anabstract level, what the service walkthrough addsis a technique for service design that allows explorationof the relationship between touchpoints suchas composition, continuity, and consistency. In thecases studied, the walkthroughs increased empathyfor different roles in the services while generating insightsabout e.g. technical requirements, transitionsbetween touchpoints, and expectations at variousmoments of the service. The paper ends with a discussionabout the relationship between touchpointsand the potential scope of the service walkthroughtechnique.

  • 16.
    Blomkvist, Johan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Conceptualisations of Service Prototyping: Service Sketches, Walkthroughs and Live Service Prototypes2012Inngår i: Service Design with Theory: Discussions on Change, Value and Methods / [ed] Satu Miettinen and Anu Valtonen, Vantaa, Finland: Lapland university press, 2012, s. 175-186Kapittel i bok, del av antologi (Annet vitenskapelig)
    Abstract [en]

    This chapter addresses the area of serviceprototyping, which is considered by service designersto be one of the most important aspects oftheir work (Blomkvist & Holmlid, 2010). However, littleis known about what a service specific prototypingapproach is and how to best represent services in sucha way that makes it possible to understand whole serviceexperiences. Consequently, one way of conceptualisingservice prototypes is suggested here.By prototyping, an activity surrounding a prototypeis implied. It can be the activity of creating prototypes, oractivities made possible by or with the prototype. Theseactivities are ways to suggest changes to, and gain understandingabout how an existing situation can betransformed into a new one. Here, any representationof such a future state is referred to as a prototype. Differentprototyping approaches have been used withinvarious design disciplines for a long time. This chaptersuggests that service prototyping is a specific activitywith similarities to other prototyping approaches.Service prototyping is described as an activity that involvesthe representation of multiple service momentswhere customers interact with service providers.How such a service specific prototyping approachmight be utilised, to assist service development atvarious stages of the development process, will beaddressed. Representations that can be used at threedifferent stages of the design process will be used asexamples. These are: service sketches, service walkthroughs,and live service prototypes. The examplesillustrate how services can be understood as wholecoherent compositions, and how an embodied andsituated understanding of services can be achieved.

  • 17.
    Blomkvist, Johan
    Linköpings universitet, Institutionen för datavetenskap.
    Understanding the Results ofConventional Qualitative ContentAnalysis for Design Research2015Inngår i: EAD 2015: The Value of Design Research, Paris, France, 2015, Vol. 11Konferansepaper (Fagfellevurdert)
    Abstract [en]

    In this study we look closer at content analysis as a tool in design research and question some of the, more or less explicit, assumptions about what can be achieved by such analyses. To do so, we applied a qualitative content analysis (QCA) on six interviews with service design practitioners.

    The topic of the interviews was service prototyping, inquiring the practitioners about their approaches and conceptions, but starting with some more general questions about their work process in the later stages of service design. The interviews were conducted over telephone (2) and Skype (4), most of the time not using video. So a large part of communication that can usually be accessed in physical interactions between people could not be used to enhance understanding of the material.

    Qualitative content analysis is used to create an abstract version of a larger data set. QCA is often understood as negotiating the weaknesses associated with qualitative approaches (Mayring, 2000). We discuss this understanding of QCA by looking at an instance where a conventional QCA was used. Conventional QCA is used when existing theory is limited (Hsieh & Shannon, 2005), and researchers are looking to understand a phenomenon by immersing themselves in data and letting categories emerge. This has also been called inductive category development (Mayring, 2000). Little is known about service prototyping practices, making this an appropriate approach.

    A paper by (Graneheim & Lundman, 2004) was used to decide what the approach should look like. In this study the analysis was divided into stages:

    -        Identifying meaning units

    -        Condensing the meaning units

    -        Coding

    -        Constructing Sub-categories

    -        Applying the Sub-categories to categories

    -        Generalising categories into themes

    In our approach we avoided using preconceived categories (Kondracki, Wellman, & Amundson, 2002) and instead let them emerge from the data, keeping an open attitude to the content. We see this approach as way to go from a straightforward condensation of manifest content, and then, in creating categories and themes, a shift is made to underlying meaning and thus towards the latent content of the material.

    Using this example we show the many subjective choices involved in data collection, choosing unit of analysis (and thereby excluding material), dividing the material into meaning units, and in how to understand the collected data. Unlike the idea that the result of such an approach is somehow more objective or “scientific” than other types of qualitative analysis, we argue that the strength of QCA lies in transparency of data and analysis. The bottom-up approach does not ensure that the result is a consequence of the material, but rather that choices have been made visible. The analysis becomes a rationale for the decisions made during analysis that can be accessed by external researchers. This opens up the analysis for critique but should still be seen as the consequence of subjective choices, perspectives and understanding.

  • 18.
    Blomkvist, Johan
    Oslo School of Architecture and Design.
    Ways of Seeing Service: Surrogates for a Design Material2015Inngår i: NorDes 2015: Design Ecologies, 2015, Vol. 6, s. 1-4Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Current trends in service design research include case studies and similar approaches that aspire to reveal what the practice of service design looks like. The understanding of how service design is performed can serve as a base for future research into more specific research endeavours. One area where knowledge is said to be lacking is service prototyping, part of which knowledge this paper attempts to contribute. The main data source for the paper is findings from in-depth interviews with six practicing service designers from some of the more well-known design agencies. The informants consider service prototyping to be a very important part of their work that allows them to learn and communicate about design ideas. The practitioners’ account of how they work with prototypes indicates that service prototyping has different meanings and that the practice of prototyping is very diverse. The interviews also uncover a number of areas that, according to the designers, might prove extra challenging for service prototyping to be successful. This research shows that there is much potential in the not yet fully formed practice of service prototyping.

  • 19.
    Blomkvist, Johan
    et al.
    Linköpings universitet, Institutionen för datavetenskap. Linköpings universitet, Tekniska fakulteten.
    Bode, Angela
    Huddle design pty ltd, level 6 90 William street, Melbourne 3000, Australia.
    Using Service Walkthroughs to Co-Create Whole Service Experiences2012Inngår i: ISIDC 2012, 2012, Vol. 3Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    A process for prototyping whole services rather than individual parts in isolation is needed. Prototyping services is different from prototyping physical products, yet many designers still use traditional approaches to prototype services, focussing on specific parts rather than whole services. This is especially surprising considering the descriptions of service design as a holistic approach in research. In this paper we suggest and describe a service prototyping technique termed service walkthrough. The service walkthrough technique allows access to service experiences from a holistic point of view, representing not only specific parts (service moments or touchpoints) but also transitions and coherence of the service proposition. In this case, 25 walkthroughs were conducted by a service design agency in Australia. The approach was iterative in the sense that the customer journey was redesigned continuously, and it was enacted by designers supported by scripts for behaviours based on a previous research phase. The walkthroughs were conducted in a lab with actual customers of the client and used low-fidelity props and collateral. Errors were introduced during the walkthrough to gain a better understanding of what expectations the customers have on the service. The walkthrough technique allowed the designers to understand the service experience in an embodied and holistic way. The walkthrough also emphasised empathy for the experience of the intended customers and other stakeholders in the service. More time in between iterations and dynamic roles might improve the approach.

  • 20.
    Blomkvist, Johan
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Filosofiska fakulteten.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Existing Prototyping Perspectives: Considerations for Service Design2011Inngår i: Proceedings of the Nordes’11: The 4th Nordic Design Research Conference, Making Design Matter, 29-31 May Helsinki, Finland, Helsinki, Finland: School of Art & Design, Aalto University , 2011, s. 31-40Konferansepaper (Fagfellevurdert)
    Abstract [en]

    With new design disciplines that challenge the borders of design practice and inquiry comes new possibilities for prototyping techniques and approaches. The basis for such an evolution is a firm understanding of the existing knowledge generated in design and the challenges posed by new design disciplines, such as service design. This study identifies a framework of perspectives for prototyping to reveal what the existing toolbox of prototyping contains based on a literature overview. Going through published literature from the early 1980s and onward, the framework is constructed using the following perspectives; purpose, fidelity, audience, position in the process, technique, and representation. These perspectives make knowledge about prototyping explicit and summarise contemporary approaches. Based on current challenges and characteristic attributes of service design the framework is then reconstructed to better cater to design for services. The conclusions are that validity and author are two perspectives that complement the existing framework, and that prototyping so far does not support a holistic approach to prototyping services.

  • 21.
    Blomkvist, Johan
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Prototype Evaluation in Service Design: A Case Study at an Emergency Ward2011Inngår i: Proceedings of 20th IASDR 2011, International Association of Societies of Design Research (IASDR) , 2011Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    Prototypes based on user research are embodiments of hypotheses about how behaviour and experiences will change. The purpose of prototypes has been discussed in academic literature but in the case of service design, some of that knowledge needs to be re-examined. In Service design, one of the problems is that the impact of prototypes is complex and difficult to predict. A way to counter this dilemma is to put more focus on making the hypotheses explicit and testable. This paper presents a practical process for using designers’ hypotheses to generate survey tools for evaluating the impact of prototypes in service systems. This is also a way for designers to verbalize the purpose of service prototypes in a contextual and situated way. The tool was designed to be quick, easy, and light-weight, to suit the needs of design consultants, and it focused on measuring the experiences of a waiting room from the perspective of the visitors. The process has been applied to a project where the waiting room of an emergency ward was redesigned. The three-step process started with building up the hypothesis structure, where the designers’ assumptions and intentions were used to make a representation of the hypothesis. The next step was formulating questions, where questions that tested the hypothesis were formulated. The last step – making the questionnaire – included the selection of what information to gather and iterative testing of the questions. It was found that the designers did not have a well-defined hypothesis. The suggested process can help designers identify a contextual and situated purpose for prototypes.

  • 22.
    Blomkvist, Johan
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Service Designers on Including Stakeholders in Service Prototyping2011Inngår i: INCLUDE 11 Proceedings “The Role of Inclusive Design in Making Social Innovation Happen, 2011Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    Services are by nature co-created. They are produced and consumed simultaneously through interactions between customers and service providers. The professional design of services is also highly associated with co-creation, which is evident in the sparse service design literature. This paper reveals what designers say they do to involve different stakeholders in the process of prototyping services. The main data source is interviews with designers from design agencies that work exclusively or partially with service design. The paper focuses on the questions of "who is involved in creating prototypes", "who evaluates the prototype" and how "the clients [of the design agencies] are involved". A distinction is made between different types of involvement based on previous literature that characterise different roles and perspectives on inclusion in design. Results show that most of the agencies involve others besides the design team in the creation and evaluation of prototypes. The primary stakeholder in co-creation is the client. End customers are involved also but for the most part, both clients and customers have the role of subjects or informants rather than partners in the creation of prototypes. The evaluation of prototypes follows the same pattern, and a key aspect to some of the agencies is that the client is involved, as a domain expert. The question of who authors prototypes, and implications thereof, is raised and further discussed.

  • 23.
    Blomkvist, Johan
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska fakulteten.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska fakulteten.
    Service Prototyping According to Service Design Practitioners2010Inngår i: Exchanging knowledge, Linköping: Linköping University Electronic Press, 2010, Vol. 2, s. 1-11Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Current trends in service design research include case studies and similar approaches that aspire to reveal what the practice of service design looks like. The understanding of how service design is performed can serve as a base for future research into more specific research endeavours. One area where knowledge is said to be lacking is service prototyping, part of which knowledge this paper attempts to contribute. The main data source for the paper is findings from in-depth interviews with six practicing service designers from some of the more well-known design agencies. The informants consider service prototyping to be a very important part of their work that allows them to learn and communicate about design ideas. The practitioners’ account of how they work with prototypes indicates that service prototyping has different meanings and that the practice of prototyping is very diverse. The interviews also uncover a number of areas that, according to the designers, might prove extra challenging for service prototyping to be successful. This research shows that there is much potential in the not yet fully formed practice of service prototyping.

  • 24.
    Blomkvist, Johan
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Sandberg, Fredrik
    Linnaeus University.
    Westerlund, Bo
    Konstfack.
    Workshop: exploring participatory prototyping of services2012Inngår i: PDC '12 Proceedings of the 12th Participatory Design Conference: Exploratory Papers, Workshop Descriptions, Industry Cases - Volume 2, 2012, s. 151-152Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    This full day workshop intends to explore approaches, methods and techniques that can be used in participatory prototyping of services. The participants will contribute with their experiences of different ways of working with participatory prototyping. During the workshop the participants will share, explore and give feedback on the method or case that they present. By engaging in other methods there will also be a learning activity. Another aim of the workshop is to initiate research and development of knowledge within the emerging field of participatory prototyping of services and product service systems. One particular interest regards the relation between details and "the whole". The emphasis of the workshop is to have creative learning experiences.

  • 25.
    Blomkvist, Johan
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Segelström, Fabian
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Prototyping a Service Design Curriculum: Integrating Current Research in Teaching2011Inngår i: Touchpoint, ISSN 1868-6052, Vol. 3, nr 1, s. 52-55Artikkel, forskningsoversikt (Annet vitenskapelig)
  • 26.
    Blomkvist, Johan
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Segelström, Fabian
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Service Design Research: Which direction do we want it to take? (workshop)2010Konferansepaper (Annet vitenskapelig)
  • 27.
    Blomkvist, Johan
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Segelström, Fabian
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Service Design Research: Yesterday, today and tomorrow2010Inngår i: This is Service Design Thinking: Basics - Tools - Cases / [ed] Stickdorn, M & Schneider, J, Amsterdam: BIS Publishers , 2010, 1, s. 308-315Kapittel i bok, del av antologi (Annet vitenskapelig)
    Abstract [en]

    How to design and market services to create outstanding customer experiences

    Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design.

    "This Is Service Design Thinking" combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections: Basics: outlines service design thinking along five basic principlesTools: describing a variety of tools and methods used in Service Design ThinkingCases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service Design

    At the end, a one-page "Customer Journey Canvas" is included, which can be used to quickly sketch any service on a single sheet of paper--capturing different stakeholder concerns: e.g. customers, front-line staff and management.

  • 28.
    Blomkvist, Johan
    et al.
    Linköpings universitet, Institutionen för datavetenskap.
    Rankin, Amy
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Filosofiska fakulteten.
    Anundi, Daniel
    Swedish Meteorological and Hydrological Institute.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska fakulteten.
    Barrier analysis as a design tool in complex safety critical systems2010Inngår i: Design and Complexity, Montreál, Canada, 2010, Vol. 7Konferansepaper (Fagfellevurdert)
    Abstract [en]

    When constructing or improving large complex systems, design activities help establish the needs and goals of users, deepen the understanding of the system and facilitate ideation of new solutions. When service systems are large, dynamic and complex, the need for thorough design work is especially evident. However, design methods usually strive to describe and design best case scenarios and we argue they lack the perspective of safety needed when working in safety critical systems. In order to gain knowledge on how a perspective of risk and safety can benefit design in a safety critical domain, two different perspectives were adopted through the use of two different methods. The methods were service blueprinting and barrier analysis, adopted from service design and cognitive systems engineering respectively. The methods were implemented during the research phase of a service design project in a home healthcare system in Sweden. Service blueprinting is a method used by service designers to visualise services. Barrier analysis is aimed at identifying and categorizing artefacts and functions that prevent unwanted events from taking place, or that lessen the impact of their consequences. A comparative analysis of the two methods was performed, concluding that barrier analysis has the potential to benefit design work performed in complex and safety critical systems. The potential for barrier analysis to be more tightly integrated into current service design methods is discussed, but more research is needed in order to clarify this matter.

  • 29.
    Blomkvist, Johan
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Segelström, Fabian
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    External Representations in Service Design: A Distributed Cognition Perspective2013Inngår i: EAD 2013: Crafting the Future, Gothenburg, Sweden, 2013, Vol. 10Konferansepaper (Fagfellevurdert)
    Abstract [en]

    A defining characteristic of service design is the use of external representations which support the design process at various stages. Representations support designers in making intangible aspects of services accessible and shareable, making external representations especially important in service design. External representations are used both to represent current and future states, for the purposes of articulating insights, learning, communicating, collaborating, and maintaining empathy for customers. Many techniques are available that support designers in making representations of services. A comparison was made between the purposes for, and techniques used, in making external representations for service design with theories from cognitive science about benefits of using external representations to think. A pattern emerged during the analysis, indicating that the service design techniques could be divided into two groups, one of interactive techniques and one group of static techniques. Interactive techniques allow designers to interact with a dynamically changing representation, while static representations are unaffected by actions. The analysis also revealed that none of the included techniques explicitly support designers in making multiple simultaneous representations of services. The research contributes knowledge about how purposes for visualising and prototyping are related to general benefits of making external representations. It also provides insights about how to choose and use different service design techniques based on theories of distributed and situated cognition.

  • 30.
    Blomkvist, Johan
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Segelström, Fabian
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Investigating Prototyping Practices of Service Designers from a Service Logic Perspective2011Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    The view of the nature of services has changed with the introduction of the service dominant logic. An important part of the logic is that services create value-in-use for customers. Customer-focused disciplines such as many design disciplines have a history of working with prototyping to understand the value-in-use. The service design discipline has a similar approach to the development of services. Based on previous research a framework of perspectives on service prototyping is presented which can be used to understand the prototyping approach utilised by designers. Then, using four of the suggested foundational premises of the service dominant logic this paper examines some of the ways prototyping can support the understanding and development of value propositions. The analysis shows that prototypes and the development and testing of them with customers and users can be seen as a tool for making sure that the value propositions offered by the companies are right, as well as exploring the customer’s role as a co-creator of value. The prototyping framework can be used to practically manifest the service-dominant logic in the development of service prototypes.

  • 31.
    Blomkvist, Johan
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Åberg, Johan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Service Walkthroughs to Support Service Development2012Inngår i: ServDes.2012 Conference Proceedings Co-Creating Services; The 3rd Service Design and Service Innovation Conference, Espoo, Finland, 2012, s. 43-52Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Service design is said to be a holistic design approach. This is evident in most service design literature and textbooks but still services are prototyped by focusing on separate parts rather than whole service journeys. In this paper we propose a technique called service walkthrough that can be used to represent whole services. We explore what information can be generated using the technique and how useful it is. We found that the technique helped identify the flow of information, problematic areas, and design opportunities. The prototype was generally well received by the participants. In addition to earning about information, the technique also revealed insights about time and interdependencies of the various parts of the service. Some remarks are also made about when the service walkthrough can be used in the service development process and considerations concerning the fidelity of service walkthroughs.

  • 32.
    Broberg, Maria
    Linköpings universitet, Institutionen för kultur och kommunikation. Linköpings universitet, Filosofiska fakulteten.
    Teckensnitt: Hur svenska bokstavsformgivare har influerats av historiska snitt2012Independent thesis Basic level (degree of Bachelor), 20 poäng / 30 hpOppgave
    Abstract [sv]

    Syftet är att ge en introduktion till viktiga termer och uttryck inom bokstavsformgivningen samt att undersöka på vilket sätt den historiska bokstavsformgivningen influerat bokstavsformgivare som varit verksamma i Sverige under 1900–talet och fram till idag.

    Utöver syftet har två frågeställningar ställts upp;

    • Vilka termer och uttryck är av stor vikt inom bokstavsformgivningen?
    • På vilket sätt har den historiska bokstavsformgivningen influerat bokstavsformgivare som varit verksamma i Sverige under 1900–talet och fram till idag?

    För att söka svar på syftet och frågeställningarna görs en litteraturbaserad studie. Innan resultatet presenteras behandlas bokstavsformens utveckling, under de senaste 3000 åren, kortfattat. Efter det följer resultatet som tar upp termer och uttryck inom bokstavsformgivningen som är av vikt att känna till för att förstå indelningen i de svenska teckensnittsfamiljer som behandlas i uppsatsen. Sist undersöks också på vilket sätt fem bokstavsformgivare som varit verksamma i Sverige under 1900–talet har influerats av den historiska bokstavsformgivningen. En del av bokstavsformgivarna menar att de söker inspiration i den historiska formgivningen och de menar även att det är viktigt att studera dessa teckensnitt för att kunna formge nya klassiska snitt.

  • 33.
    Börütecene, Ahmet
    et al.
    Linköpings universitet, Institutionen för teknik och naturvetenskap, Medie- och Informationsteknik.
    Buruk, Oguz Turan
    Tampere University.
    Otherworld: Ouija Board as a Resource for Design2019Inngår i: Proceedings of the Halfway to the Future Symposium 2019 / [ed] Joel E Fischer, Sarah Martindale, Martin Porcheron, Stuart Reeves, Jocelyn Spence, New York, NY, USA: ACM Publications, 2019, artikkel-id 4Konferansepaper (Fagfellevurdert)
    Abstract [en]

    The Ouija board is a device to contact spirits from the so-called otherworld. Although it is considered paranormal activity, the way it works rests on ideomotor actions and we argue that the Ouija is a resource for design for the following aspects: It is a 1) collective tangible exploration tool operated by two or more people through a physical pointer that moves, seemingly on its own, around the letters to probe meanings by composing messages. It has been used by artists as a medium offering 2) creative stimulation to generate material and develop ideas for their work. The Ouija also enables people to express nonconscious knowledge, as research suggests, and thus can provide 3) access to tacit dimension. In this paper, we present the Otherworld Framework that describes its principal elements and provide speculations on how to exploit them in design for collaborative, engaging and unconventional group interactions.

  • 34.
    Cao, Linqi
    Linköpings universitet, Institutionen för datavetenskap.
    Developing an experiential design approach to gain understanding about foreign culture: challenges and solutions2019Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    China’s economy is growing. It has been said that “the question like ‘how to do business with Chinese people’ have occupied the minds of international business people who are planning to enter China.” (Fan & Zigang, 2004). Sweden as a country which listed China as its largest trading partner in Asia and a priority country in Sweden's export strategy, has a need to gain understanding about guanxi –an important concept in Chinese business culture. In this thesis, the author will present the development of three exercises inspired by design methods (role play, visualization and customer journey map) which aim to help Swedish business managers to learn guanxi in an experiential way. It includes the challenges the design team went through, how did they solve it and what are the latest version of the exercises looks like. The main challenges presented in this thesis are: how to embed specific knowledge smoothly into exercise; how to set up the role of facilitator(s); and how to increase the level of satisfaction for the users. Those challenges are not only specific to our project, but also could be inspirational for other people (e.g. designers, business culture scholars and so on) who want to create similar exercises or looking for new ways to deliver the knowledge about cross-cultural business communication.

  • 35.
    Colliander Rundberg, Julia Adrianne Martine
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Carl Malmsten - furniture studies. Linköpings universitet, Tekniska fakulteten.
    Estetik i det kommersiella rummet2015Independent thesis Basic level (degree of Bachelor), 10,5 poäng / 16 hpOppgave
    Abstract [en]

    This is a project revolving around the commercial room such as fashion stores with its focus on shop fittings and their way to present products in boutiques like installations. Where fashion and interior blend together, putting layer on layer combining different aesthetic expressions. A space where architecture, interior, furniture, fashion and body meet. An environment depicting beauty and aesthetics that concern intimacy, desire and sensuousness. How do one create commercial spaces that seduce, spaces that evoke desires and cravings?

     

    To find a deeper and wider understanding regarding this subject I wanted to look backwards in history to see how these environments came to be and what counts as the start of our consumption driven society that we live in today. The project resulted in a prototype of a design idé, a piece of furniture regarding storage and the display of clothing, accessories and other fashion related products. With it I wanted to explore certain elements and the way to present and elevate products. I looked at furniture that work as props/scenography which purpose is to enhance and market/sell other products. The furniture has its own tone and is charged with a value regarding quality.

    A few weeks into the project I decided to incorporate the company & Other Stories as a part of my project and target.

  • 36.
    Coopmans, Catelijne
    et al.
    National University of Singapore, Singapore.
    Graham, Connor
    National University of Singapore, Singapore.
    Hamzah, Haslina
    National University of Singapore; Singapore National Eye Center, Singapore.
    The lab, the clinic, and the image: Working on translational research in Singapore’s eye care realm2012Inngår i: Science, Technology and Society, ISSN 0971-7218, Vol. 17, nr 1, s. 57-77Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Since the turn of the millennium, Singapore has made significant investments in its biomedical research sector, with in recent years an increasing emphasis on efforts to ‘translate’ the fruits of research into clinical applications. In this paper, we investigate how translational research trajectories are built in present-day Singapore, through a case study pertaining to the use of retinal photography for disease screening. The circulation of such images in the context of a tele-ophthalmology pilot service designed to support the early detection of eye disease related to diabetes, helps attune research to clinical practice and vice versa, in ways that open possibilities for future medical innovation. Our case study points to an inversion of the typical characterization of translational research as a process that begins at the ‘bench’ and then moves downstream (to the ‘bed’) in a linear fashion. It also illuminates certain distinctive features of the current biomedical innovation landscape in the city-state that may provide insights for other countries embarking on medical research.

  • 37.
    Dahlqvist, Thea
    Linköpings universitet, Institutionen för datavetenskap. Linköpings universitet, Filosofiska fakulteten.
    Användargenererad data i tjänstedesignprocessen2013Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [sv]

    Syftet med studien är att ta reda på hur tre olika innovativa tekniker kan användas för att samla in användarinsikter i en tjänstedesignprocess. Detta genomförs med ett designcase som handlar om besökarnas upplevelse av Norrköpings Symfoniorkesters konserter. Symfoniorkestern behöver hjälp med att locka fler besökare till konserterna och nya sätt behöver användas för att samla in användarinsikter för att få så många olika perspektiv som möjligt av konsertupplevelsen.

    Det var 20 personer som deltog i studien med en blandning av personer, dels de som idag går på Norrköpings Symfoniorkesters konserter och dels de som inte besöker dem. Deltagarnas uppgift i studien var att gå på två av deras konserter och dokumentera sina upplevelser med hjälp av tre olika innovativa tekniker: designsond, app och automatisk kamera.

    Resultatet av studien visar att den första tekniken designsonden gav en fördjupad bild av deltagarnas syn på konsertupplevelsen och hjälpte till att bredda fokus i tjänstedesignprocessen. Den andra tekniken,appen, kunde ge en mer detaljerad information i realtid om deltagarnas konsertupplevelse på plats. Den tredje tekniken, automatisk kamera, kunde ge ett detaljerat flöde automatiskt på plats över deltagarnas konsertupplevelse som visade mönster och beteenden som kunde kopplas till konsertupplevelsen.

    Studien visar på att de tre teknikerna gör att användaren hamnar i fokus under hela tjänstedesignprocessen, vilket är grunden för att kunna arbeta användarcenterat. Tillsammans blir teknikerna ännu mer kraftfulla att använda då de kan komplettera varandra i en tjänstedesignprocess.

  • 38.
    Danngren, Nathalie
    Linköpings universitet, Institutionen för kultur och kommunikation. Linköpings universitet, Filosofiska fakulteten.
    När skor blev till hantverk: En studie om skobranschen ur de verksammas ögon2014Independent thesis Basic level (degree of Bachelor), 180 hpOppgave
    Abstract [sv]

    Syftet med studien har varit att studera hur personer verksamma inom olika områden i skobranschen upplever verksamhetsområdet samt på vilket sätt de ser på handgjorda och fabrikstillverkade skor.

    Utifrån syftet valdes tre frågeställningar ut: Vad anser de verksamma att det krävs för att ett par skor ska klassas som handgjorda respektive fabrikstillverkade? Hur upplever de hantverket i sig? Vad är de verksammas uppfattningar om den svenska skobranschens förändring?

    Metoden som användes var en kvalitativ studie med en semi-strukturerad intervju som metod. Metoden gjorde det möjligt att samla in material i informanternas naturliga miljö för att sedan tolka och bearbeta dem. På grund av arbetets omfång så gjordes det ett urval som resulterade i totalt sex informanter, tre som arbetade med handgjorda skor och tre som arbetade med fabrikstillverkade. Till hjälp användes en intervjuguide med nio huvudfrågor men utifrån dem fick informanterna tala fritt med öppna svarsalternativ.

    I analysen presenteras informanternas svar i tre olika teman, handgjorda respektive fabrikstillverkade skor, hantverket och importen samt skobranschens förändring och framtid. Svaren presenteras i form av blockcitat följt av mina tolkningar och i slutet på varje tema en sammanfattning. Analysen visar att informanterna anser att begreppet handgjorda skor enbart får användas när en maskin brukats och vid användning av flera bör skorna klassas som fabrikstillverkade. När det kommer till hantverket ser samtliga informanter sig själva som hantverkare även om den ena yrkesgruppen anses vara det lite mer än den andra. I det sista temat framkommer skilda åsikter om huruvida skoindustrins förändring är positiv eller negativ.

    I diskussionen resonerar jag kring mitt val av syfte och frågeställningar, mitt metodval samt tolkar och jämför informanternas svar med bakgrund- och teori avsnitten.

    Avslutningsvis presenteras vidare forskning följt av ett par avslutande ord gällande hela studien.

  • 39.
    Dell Uva, Sebastian
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Carl Malmsten - furniture studies.
    ”Lätt som en fjäder”: Ett arbete drivet av besattheten att formge en trästol lätt som en fjäder2016Independent thesis Basic level (degree of Bachelor), 10,5 poäng / 16 hpOppgave
    Abstract [en]

    Under my three years at Carl Malmsten – Furniture Studies I have developed a liking to process.

    In my opinion design is about exploring and is, like all development, based on science and research. A clever design is therefore about the process rather than the result since my experience is that well made design give birth to new ideas that later on can become something sensational.

    In my degree work my intention is to shut down the creative ego inside of me and instead embrace the creative altruist who shares his work in progress with others.

    My chosen task during this project has been to construct a lightweight wooden chair. To be able to do so I have analysed existing data as well as getting new information through tests and research.

  • 40.
    Dimanche, Frédéric
    et al.
    SKEMA Business School.
    Keup, Mady
    SKEMA Business School.
    Prayag, Girish
    SKEMA Business School.
    Segelström, Fabian
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan.
    What is service design2012Inngår i: Service Design and Tourism: Case studies of applied research projects on mobile ethnography for tourism destinations / [ed] Marc Stickdorn, Birgit Frischhut, Norderstedt: Books on Demand , 2012, s. 10-21Kapittel i bok, del av antologi (Annet vitenskapelig)
    Abstract [en]

    Tourism becomes more and more transparent through social media and tourism review websites. Nowadays, it’s the individual guest’s experience that makes or breaks the success of a tourism product. Thus, the focus in tourism shifts from mere marketing communications to meaningful experiences. Service design thinking can provide an in-depth and holistic understanding of customers required to co-create meaningful experiences with guests.The book provides an introduction into service design and tourism and presents seven case studies of European tourism destinations, which used the app myServiceFellow as a mobile ethnography research tool to gain genuine customer insights. The book reports lessons learned of these case studies, gives managerial implications and an outlook on future research fields for service design in tourism.

  • 41.
    Ekström, Anders
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Carl Malmsten - furniture studies. Linköpings universitet, Tekniska högskolan.
    Tankar om ett kök2013Independent thesis Basic level (degree of Bachelor), 10,5 poäng / 16 hpOppgave
    Abstract [en]

    The kitchen is one of the most important rooms in our homes. It is a place for social engagements, meetings between people and activity. How the kitchen looks today is a concept sprung from the Swedish kitchen standard of 1952. Eventhou this standard no longer exists it is a model of how kitchens are designed today. The kitchens most often sold today come from one of four major kitchen manufacturers in Sweden.

    My thesis investiges an alternative kitchen concept. What I am suggesting encourages social situations and activitys and offers surfaces where we can come together. It displays rather than hides those personal objects that make a kitchen personal.

    Like the countryside kitchen of old times, in wich the fireplace were the core of the home, this concept and its surfaces create the same conditions for socialmeetings and activity.

    I have in this rapport focused on workspace, storage and where we sit and and eat.

    To me a kitchen is all about, personality and the joy of creating.Anders Ekström

  • 42.
    Ekströmer, Philip
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Maskinkonstruktion. Linköpings universitet, Tekniska fakulteten.
    Nåbo, Mats
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Maskinkonstruktion. Linköpings universitet, Tekniska fakulteten.
    Pavlasevic, Vanja
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Maskinkonstruktion. Linköpings universitet, Tekniska fakulteten.
    Eklöf, David
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Maskinkonstruktion. Linköpings universitet, Tekniska fakulteten.
    Wever, Renee
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Maskinkonstruktion. Linköpings universitet, Tekniska fakulteten.
    CHALLENGING BRIEFS; LEARNING THROUGH CLIENT AND DESIGNER ROLES IN FRESHMEN DESIGN EDUCATION2017Inngår i: BUILDING COMMUNITY: DESIGN EDUCATION FOR A SUSTAINABLE FUTURE, DESIGN SOC , 2017, s. 400-404Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper details an exploratory study of a design brief exchange method, using freshmen students in the beginner course Introduction to Design and Product Development at Linkoping University as a case. In design projects for clients, the design brief, irrespective of whether it is an explicit document or not, is generally seen as a critical step towards successful outcomes. From a design didactical perspective, it is a relevant question how to empower design students to engage with client-drafted briefs. In the proposed design brief exchange method, a student group drafts a design brief which they hand to a second group, while receiving a brief from a third. Every group thus performs both a client and designer role. A study was conducted on twelve student groups of 6-7 students each to investigate if and how the proposed method supports teaching students to cope with ambiguity. The students were, at several times during the course, prompted by staff to reflect on the brief they drafted in the role of clients as well as the brief received in their role as designers. Reflections were based on a set of questions and written in their project journal used for documentation in the course. Students and examiners reflections suggests that this is a promising approach to engage students in questioning client-drafted briefs and handle the ambiguity of design challenges.

  • 43.
    Ekströmer, Philip
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Maskinkonstruktion. Linköpings universitet, Tekniska fakulteten.
    Wever, Renee
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Maskinkonstruktion. Linköpings universitet, Tekniska fakulteten.
    Ah, I see what you didn't mean2019Inngår i: Design journal, ISSN 1460-6925, E-ISSN 1756-3062, Vol. 22, s. 1883-1897Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    It is often claimed that Computer Aided Design ( CAD) tools are unsuitable for design ideation as they are said to not support serendipitous interpretation, playfulness and creativity. However, this notion is based on anecdotal evidence and research that was done using CAD tools now considered obsolete. This study therefore aims to provide insights on the use of currently available CAD tools for design ideation. This was done by having three experts evaluate the use of pen- and- paper sketches and four different CAD tools for design ideation and discuss the results. The results from this study suggest that CAD tools have the potential to support serendipity and provide an environment for creativity and playfulness. There are several opportunities for the use of CAD tools in design ideation. This is certainly true in design fields where it is notoriously hard to make sketches, such as in lighting design.

  • 44.
    Ekströmer, Philip
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Maskinkonstruktion. Linköpings universitet, Tekniska fakulteten. Linköping university.
    Wever, Renee
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Maskinkonstruktion. Linköpings universitet, Tekniska fakulteten.
    “Ah, I see what you didn’t mean”: Exploring Computer Aided Design tools for design ideation2019Konferansepaper (Fagfellevurdert)
    Abstract [en]

    It is often claimed that Computer Aided Design (CAD) tools are unsuitable for design ideation as they are said to not support serendipitous interpretation, playfulness and creativity. However, this notion is based on anecdotal evidence and research that was done using CAD tools now considered obsolete. This study therefore aims to provide insights on the use of currently available CAD tools for design ideation. This was done by having three experts evaluate the use of pen-and-paper sketches and four different CAD tools for design ideation and discuss the results. The results from this study suggest that CAD tools have the potential to support serendipity and provide an environment for creativity and playfulness. There are several opportunities for the use of CAD tools in design ideation. This is certainly true in design fields where it is notoriously hard to make sketches, such as in lighting design.

  • 45.
    Ekströmer, Philip
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Maskinkonstruktion. Linköpings universitet, Tekniska fakulteten.
    Wever, Renee
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Maskinkonstruktion. Linköpings universitet, Tekniska fakulteten.
    In search of lost materiality; the case for physical modelling in Industrial Design Engineering education2018Inngår i: Proceedings of NordDesign 2018, Linköping, Sweden, 14th - 17th August / [ed] Philip Ekströmer, Johan Ölvander and Simon Schütte, 2018Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Over the recent years, Industrial Design Engineering students at Linköping University have

    frequently been observed to go directly from sketches into CAD, without making simple sketch

    models for evaluation in the early stages of their design process. This workflow gives them less

    information in their decision-making process and they lose the materiality of physical models,

    which is an aspect that many designers and researchers consider crucial for the development of

    form. This discussion paper explores whether this is an increasing trend and if so how it affects

    the breadth of design space exploration. In total, 25 master theses, covering a period of nine

    years, on Design and Product Development from Linköping University have been analysed.

    The design representations used and the diversity of the ideas across the product development

    process were visualized in graphs. This mapping supports our preliminary observation that the

    use of physical models is declining and suggests this decline correlates to a narrower

    exploration of the design space.

  • 46.
    Eliasson, Elin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Malmstens Linköpings universitet.
    Stimulerande väntan: Att formge för barnens väntrum inom vårdmiljö2017Independent thesis Basic level (degree of Bachelor), 10,5 poäng / 16 hpOppgave
    Abstract [sv]

    Efter min tre år som student på Malmstens har ett intresse mot rum och dess påverkan hosmänniskor vuxit fram hos mig. Jag har undermedvetet sökt mig till situationer där möbler blir något mer än att till exempel sitta, utan ska vara flerfunktionella, smarta och ha olika värden psykologiskt. I mitt arbete Stimulerande Väntan har jag undersökt situationen för barn i väntrum inom vården.

    I ett av mina tidigare designprojekt arbetade jag med förvaringsmöbler för barn, något jag tyckte var väldigt roligt och utmanande, då barn ser på världen annorlunda än vuxna. I mitt kandidatprojekt vill jag få större förståelse och fördjupad kunskap om barnprodukter, samt den situation barnet befinner sig i. Jag har också valt att undersöka hur ett väntrum skulle kunna se ut i sin rumsliga utformning för att stimulera barnet. Min frågeställning jag har arbetat efter är; hur kan jag skapa en stimulerande situation för barn inom vårdmiljö? Via en inlärningsetapp där jag undersöker hur barn ser på rum, leksaker och rädslor har jag skaffat erfarenhet för att designa för barn. I min omvärldsanalys har jag samlat fakta om väntrum inom vården och hur kraven på möbler inom vården ser ut inom olika delar av processen. Jag har även gjort studiebesök, samtal och en enkät för att få en inblick i hur väntrummen används. Utifrån mitt underlag presenterar jag ett rumsförslag samt en möbelgrupp som jag designat för barnen och deras nyfikenhet, där fantasin får styra definitionen av objekten.

  • 47.
    Erik, Lith
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Carl Malmsten - furniture studies. Linköpings universitet, Tekniska högskolan.
    Lundin, Hannes
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Carl Malmsten - furniture studies. Linköpings universitet, Tekniska högskolan.
    Femmilsradie: Hållbar möbelproduktion2012Independent thesis Basic level (degree of Bachelor), 10,5 poäng / 16 hpOppgave
    Abstract [sv]

    Hållbarhet handlar om att främja välfärd nu, och i all tid framöver, genom att ta hänsyn till egologiska, sociala och ekonomiska aspekter. Det handlar om att tillgodose dagens behov utan att förstöra möjligheterna för kommande generationer att tillgodose sina.

    Vårt examensarbete undersöker förutsättningarna för hållbar möbelproduktion. och vi gör detta genom ett flödesschema som skall användas vid uppstart av hållbart producerande företag. Idén bygger på att råvarorna utvinns och förädlas inom en femmilsradie.

    Vi hoppas kunna åstadkomma en djupare relation mellan användaren och objektet än vad endast köpande och ägande ger. Vi har valt att tydliggöra konstruktion och uppbyggnad, samtidigt som formen uppmanar förnuftet till kritiskt ifrågasättande av stabilitet och hållbarhet både konkret och i ett vidareperspektiv. Vi vill att objektet skall kunna utvecklas, individualiseras och anpassas efter användaren så att de tillsammans kan leva vidare in i ett samhälle vi ännu inte känner till.

  • 48.
    Esperance Rodrigues, Vanessa
    et al.
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska fakulteten.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska fakulteten.
    Discovering Service Variations through Service Prototyping2017Inngår i: Design journal, ISSN 1460-6925, E-ISSN 1756-3062, Vol. 20, s. S2247-S2257Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Designing services require embracing the variability that makes it unique. This paper investigates how the use of a service prototyping technique enables participants to explore the variations inherent in services. The video data are analyzed using qualitative content analysis and the articulated variations are abstracted as categories. The resulting categories are then mapped across the service logic framework and the corresponding provider, joint and patient spheres. This paper aims to contribute to research on service prototyping by augmenting the use of prototyping methods to gain an understanding of the sources and possibly types of variations in a particular service. It clarifies how prototyping a service allows people untrained in design to diagnose variations that may occur in a future service and the decision-making process in accommodating variation. Further, the knowledge gained enables improved value co-creation opportunities in a service.

  • 49.
    Farhadi, Anna
    et al.
    Linköpings universitet, Institutionen för datavetenskap. Linköpings universitet, Tekniska högskolan.
    Norin, Sofia
    Linköpings universitet, Institutionen för datavetenskap. Linköpings universitet, Tekniska högskolan.
    Parkering i Norrköping: Processen att skapa ett mobilt användargränssnitt för att underlätta reseplanering2014Independent thesis Basic level (degree of Bachelor), 10 poäng / 15 hpOppgave
    Abstract [sv]

    Under sommaren 2014 kommer Norrköping locka många turister till staden genom ett flertal stora evenemang, till exempel Bråvallafestivalen och Harry Potter: The Exhibition. Som besökare från en annan stad kan det vara svårt att hitta lämpliga parkeringsplatser i sådana situationer. I nuläget har Norrköpings kommun en karta över parkeringsplatser på deras hemsida. Denna är endast anpassad till webbläsare och ger en översiktlig bild över var parkeringar finns utplacerade i de mest centrala delarna av staden. Att söka upp kartan på en mobil enhet, lokalisera sig på kartan, välja lämplig parkering och sedan hitta till denna kan vara svårt och tidskrävande för den som har bråttom eller inte hittar i staden.

    Syftet med detta examensarbete är att ta fram ett användarvänligt gränssnitt för en mobil applikation som ska underlätta parkeringsprocessen för förare som bor i eller besöker Norrköping. Till studien har sekventiella blandade metoder använts och designprocessen har baserats på både en målinriktad och användarcentrerad designmetod. En enkät, intervjuer och andvändbarhetstester har använts som datainsamlingmetoder för att på bästa sätt utveckla ett gränssnitt som möter användarens behov.

    Studien har resulterat i ett gränssnitt för en parkeringsapplikation som kan användas i planeringssyfte och som navigationshjälp. Design- och interaktionsval är grundade på användarnas mål och preferenser. Slutsatsen är att i en stressfylld situation är det viktigt att informationen är lättöverskådlig, tydlig och kräver minimal ansträngning av användaren samtidigt som antal steg för att nå informationen bör minimeras. Överflödiga funktioner bör sorteras bort.

    Olika användare har även olika inställningar till användandet av mobila applikationer för reseplanering och parkering. I första hand vänder sig majoriteten av mobilanvändare till Google för informationssökningar således bör den enklaste lösningen vara att Norrköpings kommun upprättar en mobilanpassad hemsida med information om parkeringar i staden. Dock finns det komplexa funktioner i applikationen som inte går att efterskapa på en mobil hemsida och även för att nå en bredare målgrupp blir skapandet av en applikation nödvändigt.

  • 50.
    Foglieni, Francesca
    et al.
    Politecnico di Milano, Italy.
    Holmlid, Stefan
    Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska fakulteten.
    Determining Service Value: Exploring the Link Between Value Creation and Service Evaluation2017Inngår i: Service Science, ISSN 2164-3962, E-ISSN 2164-3970, Vol. 9, nr 1, s. 74-90Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Starting from the evolution of the service-dominant logic and critiques emerging from this, the purpose of this paper is to explore the link between value creation and service evaluation in order to understand what can be evaluated in a service, when and from which perspective, to ascertain its value.

    Even though in theory of service logic there is a quite clear understanding of service value creation dynamics, a reflection is missing on how to measure that value. The authors thus take on the concept of service evaluation as a further development of service logic, introducing a possible way to approach it.

    Bridging service logic studies and evaluation studies in the field of social sciences, this paper identifies temporal aspects of service evaluation, and possible evaluation objects and objectives that are meaningful for the service provider in value-facilitation activities and for the service user in value-creation activities. A framework is developed and some considerations are done upon shifting the reflection on value creation from theory to an evaluation practice.

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