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  • 1.
    Achi, Abdelkader
    et al.
    Centre de Recherche en Informatique, Université Paris 1 Panthéon-Sorbonne, Paris, France.
    Salinesi, Camille
    Centre de Recherche en Informatique, Université Paris 1 Panthéon-Sorbonne, Paris, France.
    Viscusi, Gianluigi
    College of Management of Technology (CDM), École Polytechnique Fédérale de Lausanne (EPFL), Lausanne, Switzerland.
    Information Systems for Innovation: A Comparative Analysis of Maturity Models’ Characteristics2016In: CAiSE 2016 International Workshops / [ed] John Krogstie, Haralambos Mouratidis, Jianwen Su, Cham: Springer International Publishing , 2016, Vol. 249, p. 78-90Conference paper (Other academic)
    Abstract [en]

    Nowadays, virtually all industries are impacted by the digitalization of business enabled by information and communication technologies. Consequently, it is a major challenge to any business to increase its ability to innovate through information systems. However the effort and the investments of companies are extremely varied, they do not have the same level of maturity with respect to their innovation strategy. While some highly mature use effective approaches, others still act as novices or use inadequate practices. The question raised in this paper is how to evaluate the level of maturity of an organization with respect to information systems based innovation. Also, the question concerns the identification of the salient features of ICT centred innovation maturity models. Taking these issues into account, the paper makes the following contributions: (i) a review of sixteen innovation maturity models collected from the research and the practitioners community, gathering facts about the models and about their effectiveness; (ii) a comparative analysis of these models.

  • 2. Achi, Abdelkader
    et al.
    Salinesi, Camille
    Viscusi, Gianluigi
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization.
    Innovation capacity and the role of information systems: a qualitative study2016In: Journal of Management Analytics, ISSN 2327-0012, Vol. 3, no 4, p. 333-360Article in journal (Refereed)
    Abstract [en]

    Today businesses are facing radical transformations through digitalization of services and products. Accordingly, their ability to innovate is increasingly linked to the capacity to innovate through information and communication technologies (ICTs). This article investigates the role of information systems (IS) as a key factor for innovation capacity. To this end, the article discusses an interpretive framework for understanding the degree of capacity of innovation through information systems (IS) reached by a given company and the contradictions that bound its evolution. An interpretive study is also presented, where the framework has been applied to seven French companies from various industries. Consistently with the framework, the interviews address process areas and practices related to three core categories: management, innovation engineering and support. The study reveals seven fundamental contradictions that can explain the main tendencies observed across the companies.

  • 3.
    Adisa, Femi
    et al.
    Copenhagen Business Sch, Denmark.
    Schubert, Petra
    Copenhagen Business Sch, Denmark.
    Sudzina, Frantisek
    Slovak Acad Sci, Slovakia.
    Johansson, Bjorn
    Lund Univ, Sweden.
    Living Requirements Space An open access tool for enterprise resource planning systems requirements gathering2010In: Online information review (Print), ISSN 1468-4527, E-ISSN 1468-4535, Vol. 34, no 4, p. 540-564Article in journal (Refereed)
    Abstract [en]

    Purpose - This paper aims to discuss a new tool for requirements gathering in the Web 2.0 era. It seeks to investigate the features that this kind of tool should have in order to be as widely applicable and useful as possible. Further, it aims to explore the extent to which business requirements for enterprise resource planning (ERP) systems can be collected and discussed collaboratively in a worldwide community of business process experts. Design/methodology/approach - The paper is a combination of empirical research, hermeneutics and design research. Findings - The proposed Living Requirements Space (LRS) platform has the potential of becoming an international forum for collecting and discussing business requirements for ERP systems. Practical implications - The LRS platform will allow ERP developers, ERP systems implementers, and academics to better understand the evolution of business requirements for ERP systems. It will create a knowledge base of ERP business requirements, that is, a repository that guarantees open and unrestricted access to content. It will thus allow for more international ERP systems and far more comprehensive education on and understanding of business processes and ERP systems. Originality/value - LRS is an open access tool that allows for the gathering of ERP systems requirements in a vendor-and project-independent approach that is unbiased towards any geographic region.

  • 4.
    Aliqkaj, Luigj
    et al.
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.
    Sofie, Ekström
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.
    Vägen till framgång: vinnande ledarskapskompetenser för IT start-up respektive scale-up: En kvalitativ studie om vilka ledarskapskompetenser som associeras med framgång i IT start-ups respektive scale-ups2023Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [sv]

    Bakgrund: Utvecklingen inom informationsteknik (IT) har skapat många möjligheter för samhället, vilket har lett till framgångsrika IT-bolag som erbjuder digitala produkter och tjänster. IT-sektorn har en hög tillväxttakt vilket attraherar investeringar och skapar jobbmöjligheter. Trots detta är risken att misslyckas inom IT-sektorn hög, och många nystartade IT-bolag överlever inte de första åren på grund av den dynamiska och komplexa miljön de verkar i. Inom IT-sektorn finns det tusentals nystartade bolag, och begreppen 'start-up' och 'scale-up' används för att beskriva dessa. Ett start-ups är ett ungt bolag i ett tidigt utvecklingsstadie, medan scale-up är ett bolag som har nått nästa tillväxtfas och strävar efter att öka sin omsättning och etablera sin marknadsposition. Ledarskapet i dessa miljöer har visat sig spela en avgörande roll för framgång i både start-ups och scale-ups, då miljön är ytterst osäker och snabbföränderlig. Däremot är det fortfarande oklart vilken typ av ledare, och mer specifikt vilka ledarskapskompetenser, som bidrar till ett framgångsrikt start-up respektive scale-up. Tidigare forskning pekar även på att ledarskap är högst kontextrelaterat, och att de ledarskapskompetenser som är viktiga i en kontext inte behöver vara densamma i en annan. Ledarskapskompetenser bör därmed identifieras och utvecklas för att säkerställa att ledaren innehar rätt färdigheter, kunskap, beteende och egenskaper som krävs för att nå strategiska mål och prestationsförväntningar i den specifika miljön. 

    Syfte: Studiens syfte är att undersöka och få en ökad förståelse för vilka ledarskapskompetenser som associeras med framgång vid IT-bolags tillväxtfaser, start-up respektive scale-up.

    Metod: Studien har ett kvalitativt tillvägagångssätt och utgår från en hermeneutisk ansats eftersom den syftar till att förstå och tolka företeelser inom det valda forskningsområdet. Vidare används en abduktiv ansats, vilket medför att forskare i denna studie växlar mellan empirisk och teoretisk reflektion. För insamling av empiri har semistrukturerade intervjuer nyttjas med noga utvalda respondenter. Insamlad empiri har sedan analyserats genom en tematisk analys.

    Slutsats: Studiens resultat visar att det inte är någon markant skillnad mellan de ledarskapskompetenser som associeras med framgång i respektive tillväxtfas. Det tillkommer däremot några ledarskapskompetenser när bolaget skalar upp som relaterar till en ökad arbetsstyrka, vilket kräver mer fokus på struktur och omsorg av medarbetare. Vidare så pekar studiens resultat på att de ledarskapskompetenser som krävs i båda faserna kan behövas nyttjas annorlunda och till olika ändamål. De ledarskapskompetenser som anses krävas i båda tillväxtfaserna är visionär, uthållig, riskbenägen, strategisk, kundfokuserad, kunskapsorienterad, rekryteringsförmåga, omhändertagande, anpassningsbar och flexibel. De ledarskapskompetenser som tillkommer i scale-up är strukturförmåga, förtroende, kommunikativ och kunskapsöverförande.

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  • 5.
    Alkusaibati, Wael
    et al.
    Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, Faculty of Science & Engineering.
    Pilemalm, Sofie
    Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, Faculty of Science & Engineering. University of Agder, Norway.
    Digitalized Co-production and Volunteerism in Emergency Response: a Literature Review2023In: Proceedings of the 20th International ISCRAM Conference / [ed] Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi, Information Systems for Crisis Response and Management, ISCRAM , 2023, p. 738-750Conference paper (Refereed)
    Abstract [en]

    ICT-enabled or digitalized co-production of public services has become increasingly relevant to emergency response and crisis management. This study provides a literature review on this phenomenon, exploring both large-scale crises and frequent emergencies. We found that research in the domain is scarce and focuses mainly on the phenomenon in terms of digital volunteerism. In large-scale crises, they mostly refer to spontaneous forms of volunteering, and in smaller emergencies, to more organized volunteers that collaborate with a response organization over time. Similarities to digitalized co-production in the public sector generally include financial, administrative, ICT, and demographic factors. Differences include, e.g., aspects of coordination, support, and processing by formal actors. We argue that there are benefits of adding a theoretical co-production perspective to digital volunteerism in emergency response and that our literature review can guide future research on models and (the double) use of volunteers in both kinds of emergencies.   

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  • 6.
    Alm, Agnes
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Mellheden, David
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Skapa appar där det glappar: En fallstudie om uppfyllelse av verksamhetsbehov och anpassning av affärssystem med hjälp av en low-code BPM-plattform2020Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Many businesses today use enterprise resource planning systems (ERP) to handle their processes and information. ERP systems are generically designed to be able to fit a wide range of businesses. This generic composition creates a customization need, something that is not always so easy to handle. To customize ERP system is through research well known to be a both costly and complex task, several studies suggest the business should adapt to the system instead. From factors such as a rapid technical development, shifts in the market, and internal changes within the organization, need for change can arise over time. Likewise, new tools have been developed to meet business specific needs, such as the low-code BPM platform. Low-code BPM platforms can be seen as development tools for stand-alone applications and integrated solutions to be used to meet business needs. 

    With a case study, we investigate how a low-code BPM platform can be used as an alternative for ERP customization, as well as what types of business needs a low-code BPM platform can meet. The study includes four interviews and an artifact study at a Swedish IT service company, who offer customers solutions developed through their low-code BPM platform. 

    The results show low-code BPM platforms to be used as stand-alone applications, integration engines, or embedded in the ERP interface. Solutions developed on a low-code BPM platform have a clear focus on end-users. The study identifies business needs of mobile access to ERP-system, customization of processes according to existing business operations, increased access to information, guiding user interfaces, and improved collaboration

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  • 7.
    Altafini, Claudio
    et al.
    Linköping University, Department of Electrical Engineering, Automatic Control. Linköping University, Faculty of Science & Engineering.
    Como, Giacomo
    Department of Mathematical Sciences, Politecnico Di Torino, Torino, Italy.
    Hendrickx, Julien M.
    Department of Mathematical Engineering, ICTEAM Institute, UCLouvain, Louvain-la-Neuve, Belgium.
    Olshevsky, Alexander
    Department of Electrical, Computer Engineering Boston University, Boston, MA, USA.
    Tahbaz-Salehi, Alireza
    Kellogg School of Management Northwestern University, Evanston, IL, USA.
    Guest Editorial Special Issue on Dynamics and Behaviors in Social Networks2022In: IEEE Transactions on Control of Network Systems, E-ISSN 2325-5870, Vol. 9, no 3, p. 1053-1055Article in journal (Other academic)
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  • 8.
    Andersson, Hans
    et al.
    Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
    Berggren, ChristianLinköping University, Department of Management and Engineering, Project Innovations and Entrepreneurship. Linköping University, Faculty of Science & Engineering. University of Sussex.
    Kunskapsintegration och innovation i en internationaliserande ekonomi: Slutrapport från ett forskningsprogram2015Collection (editor) (Other academic)
    Abstract [sv]

    Den här skriften presenterar ett urval resultat och texter från forskningsprogrammet ”Kunskapsintegration och innovation i en internationaliserande ekonomi” (Knowledge Integration and Innovation in Transnational Enterprise, KITE) som finansierats av Riksbankens Jubileumsfond i två faser under åren 2007–2015. I programmet har vi analyserat hur företag, speciellt i tekniktunga industrier, påverkas av den allt mer globala konkurrensen om nya produkter och tjänster, hur nya specialiserade kunskaper växer fram och tas tillvara, och hur de kan förenas med existerande kunskapsbas. I denna skrift finns studier på tre olika nivåer: branschnivån, med analyser av innovationsprocesser och kunskapsutmaningar i industriella sektorer; företagsnivån, med skildringar av förändringar i företagens interna organisering av kunskapsbildande processer och undersökningar av nya former för utbyte och samspel mellan företag; samt mikronivån, med undersökningar av samspelet mellan individuella specialister inom företag. Skriften vänder sig både till den intresserade allmänheten och till forskare med annan vetenskaplig bakgrund. Fokus är på internationellt konkurrerande branscher och företag, men analyserna av kunskapens delning och sammanflätning, separation och integration, har bäring också på andra kunskapsintensiva sektorer och verksamheter, från statliga verk till sjukvård.

    En vetenskaplig presentation av programmets forskning under de första fyra åren finns i boken Knowledge Integration and Innovation: Critical Challenges Facing International Technology-Based Firms (redigerad av Berggren, Bergek, Bengtsson, Hobday & Söderlund och utgiven av Oxford University Press 2011). En uppföljande volym, Managing Knowledge Integration Across Boundaries, planeras av samma förlag 2016 (redigerad av Tell, Berggren, Brusoni & Van de Ven). I den medverkar ett antal internationella författare vilket visar kunskapsområdets globala tyngd och intresse. Under programmets drygt åtta år har deltagarna publicerat ett mycket stort antal artiklar, konferensbidrag, bokkapitel och liknande. För dessa hänvisar vi till programmets hemsida www.liu.se/kite.

    Vi har under hela programperioden arbetat intensivt med att diskuteraoch konstruktivt kritisera och utveckla varandras bidrag. Därför har det varit naturligt att denna skrift inbegriper många programdeltagares medverkan. En presentation av samtliga medverkande finns i slutet av denna skrift. Följande KITE-forskare har medverkat i nedan angivna kapitel:

    Hans Andersson (kapitel 4)

    Lars Bengtsson (kapitel 7)

    Marie Bengtsson (kapitel 3)

    Anna Bergek (kapitel 2)

    Christian Berggren (kapitel 1)

    Karin Bredin (kapitel 6)

    Cecilia Enberg (kapitel 5, 7)

    Mattias Johansson (kapitel 4)

    Nicolette Lakemond (kapitel 7)

    Lars Lindkvist (kapitel 3)

    Thomas Magnusson (kapitel 1)

    Camilla Niss (kapitel 6)

    Jonas Söderlund (kapitel 6)

    Fredrik Tell (kapitel 5)

    Vi vill också tacka Jenny Björkman på Riksbankens Jubileumsfond och Makadam förlag för deras engagerade arbete med redigering och produktion av slutresultatet.

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    Kunskapsintegration och innovation i en internationaliserande ekonomi
  • 9.
    Andersson, Therese
    et al.
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.
    Wimmerberg, Alice
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.
    Mellan effektivitet och arbetsglädje: - En kvalitativ studie om människors uppfattning av automatisering i digitala arbetsmiljöer2023Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Automation in the Swedish labor market will replace existing jobs and tasks but will also create new opportunities for the workforce. Process automation, which involves technology working partially or completely on its own, often replaces routine and repetitive work. Technological advancements create new conditions for the labor market and influences the work environment. When planning, designing, developing and implements new technology in a working context, it is most important to include knowledge regarding the work environments aspects. This approach can create new workforce opportunities while improving efficiency, security, job satisfaction, health, and the sustainability. Additionally, it can assist employees and employers in utilizing technology in a way that benefits both the organization and its workforce. 

     

    Previous studies have shown a knowledge gap regarding how employees perceive the impact of process automation on their digital work environment. Existing research primarily focuses on the emergence or absence of new work opportunities and their distribution among different working groups.  This study aims to address this gap by examining how process automation specifically affects the employees' work environment. The digital work environment is conceptualized in this study by considering three key aspects: 1) the technical components of the systems, 2) the adaption of the systems to human users, and 3) the influence of the systems on work assignments. 

     

    The result of this study shows that the process automation service is currently utilized in various aspects of work, including incident reporting, decision making, orders, managing employees, evolution of work methods, goal settings, follow-ups, and investment processes. However, technical disruption has an impact on the digital work environment, such as system updates during working hours or system downtime. Regarding the system's adaptability to human use, participants perceived a lack of user-friendliness, finding the system difficult to navigate and immature. On the other hand, they also perceived the system as simple, requiring minimal clicks. Process automation has improved employees' task performance but has simultaneously increased the demand for technical competence and complexity in certain tasks.  

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  • 10.
    André, Johannes
    Linköping University, Department of Computer and Information Science.
    Mötesplatser och odling i framtidens städer2018Independent thesis Basic level (degree of Bachelor), 12 credits / 18 HE creditsStudent thesis
    Abstract [sv]

    Detta är ett examensarbete av undersökande karaktär för att se i vilken riktning man kan gå när man utformar mötesplatser i det offentliga rummet i nya stadsdelar. Utgångspunkten för detta arbete är den nya stadsdelen Ebbepark som håller på att byggas i Linköping i Östergötland. I Ebbepark kommer människor båda att bo och jobba. I studien undersöks om det finns några gemensamma nämnare mellan dessa två grupper (boende och anställda på företag i Linköping) och hur de idag träffar andra människor i sin närhet. Vad som även undersöks är hur de tänker kring hur dessa mötesplatser skulle kunna utformas och vad man skulle kunna göra på en sådan mötesplats. De två undersökta grupperna får även möjligheten att reflektera över om urbana odlingar skulle kunna vara ett inslag i dessa mötesplatser och vad de tror att urbana odlingar skulle kunna bidra med för dem. Från resultaten av den enkätundersökning som har genomförts har det visat sig att det inte återfinns någon signifikant skillnad på någon av frågorna mellan de två olika grupperna i studien. Att det inte finns någon signifikant skillnad mellan grupperna leder till att man enklare kan se i vilken riktning som mötesplatserna kan utformas. Detta kan man då göra genom att studera medelvärden för respektive kvantitativ fråga i enkäten. Det blir även intressant att studera de identifierade teman från en tematisk analys på den kvalitativa delen av enkäten. Detta för att erhålla en djupare förståelse för hur respektive enskild individ resonerar. Från de kvantitativa resultaten ser man att deltagarna överlag ställer sig positivt till växter i närheten av där de jobbar och bor. Det framkommer även att det redan finns några mötesplatser där deltagarna jobbar respektive bor men att de skulle kunna tänka sig fler. Vidare anser de att det finns en poäng med att boende och de arbetande i samma område beblandas och umgås med varandra. Från den tematiska analysen framkom att en mötesplats för de tillfrågade försöksdeltagarna antingen var en plats där man bara kunde vara, umgås och prata med andra människor. Det andra identifierade temat var att man på en mötesplats samlas kring någon form av aktivitet. Dessa två identifierade teman pekar antingen på lågintensiva eller högintensiva mötesplatser. När man vidare studerar fler av de teman som uppkom i analysen så träffades människor ofta i samband med måltider. När de tillfrågades vad man kunde göra på en mötesplats så menade flera personer att de ville prata med andra människor och ville gärna fika. Detta är mer i linje med de lågintensiva mötesplatserna där man inte behöver träffas kring en given aktivitet. Denna kandidatuppsats är ett examensarbete som har genomförts tillsammans med Vissheim och Sankt Kors Fastighets AB. Vissheim är ett nystartat företag som har tagit fram en lösning för autonom odling. Sankt Kors är det företag som driver byggnationen av den nya stadsdelen Ebbepark i Linköping, Östergötland.

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  • 11.
    Andréasson, Frida
    et al.
    Swedish Family Care Competence Centre (NKA), Sweden.
    Hanson, Elizabeth
    Eurocarers, Belgium.
    Lancioni, Cristina
    National Institute of Health and Science on Ageing (INRCA), Italy.
    Papa, Roberta
    National Institute of Health and Science on Ageing (INRCA), Italy.
    Barbabella, Francesco
    National Institute of Health and Science on Ageing (INRCA), Italy.
    Lamura, Giovanni
    National Institute of Health and Science on Ageing (INRCA), Italy.
    The INNOVAGE-Eurocarers platform and current ICT-based services for informal carers of older people in Sweden2015In: Irish Ageing Studies Review, ISSN 1649-9972, Vol. 6, no 1, p. 88-88Article in journal (Refereed)
    Abstract [en]

    Background: Different support services for family carers are available in Sweden through information and communication technologies (ICTs) since late 1990s, like ACTION, My Joice, IPPI, ‘The Gap’, and Carer Sweden’s online ‘Carer’s Book’. The INNOVAGE-Eurocarers platform aimed to complement the offer of web services to carers through the provision of a new tailored package.

    Methods: The Swedish pilot test enrolled around 50 carers through contacts with professionals working with carers in different municipalities. They could access the following web-based services: information resources; individual support via e-mail and private messages; group support via social network and forum. Periodical writing activities were asked to active users in the forum, alternating expressive writing (EW) and time management (TM) writing tasks. Periodical reminders were sent in order to increase user involvement.

    Results: Users were predominantly older, female carers, of which two thirds were over 65 years old. The web platform was perceived as a flexible tool, potentially accessible at any time, which gave users the possibility to exploit their experience as carers with others in similar situations. This peer exchange seemed to improve self empowerment, sense of solidarity and mutual learning. However, usage of the web platform was limited due to the low level of digital skills of some carers.

    Conclusions: Although results confirmed usefulness and appropriateness of implemented web services, it is fundamental to address the issue of usability and accessibility in order to ensure a wider accessibility. An option might be to offer initial digital skill training and continuous technical support for computer novices.

  • 12.
    Arnryd, Fredrik
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Trosell, Ida
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    En “spretig koloss” under förändring: Kommuners komplexitet som en utmaning vid förändringsledning och faktorer som påverkar projektresultat vid implementering av en ny samarbetsplattform2020Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Sveriges regering har satt som mål att Sverige ska vara en ledande nation i digitalisering. Enligt målen ska offentlig sektor effektiviseras med hjälp av digitala medel, vilket ställer krav på att stora och komplexa förändringsprojekt inom IT förverkligas för att skapa långsiktiga lösningar. Tidigare forskning pekar på att för att lyckas med IT-projekt så förutsätter det identifikation av faktorer som kan påverka både process och resultat. Ett exempel är Critical Success Factors, kritiska framgångsfaktorer, för implementering av större övergripande system och vilka faktorer som påverkar resultatet av en implementering. För att lyckas finns det även en uppsjö modeller gällande förändringsledning, i vilka vi kan se likheter till framgångsfaktorer. Ett exempel är Action Research-Based Model of Change som framhåller vikten av att engagera intressenter tidigt i förändringsprocessen, stöd från ledning, utse förändringsförespråkare i form av agenter, med mera. ADKAR är ytterligare en modell för förändringsledning med individen som utgångspunkt och därutöver finns forskning som utvecklar tankarna om förändringsagenter och pratar om vikten av att dessa organiseras i team och att de i sin tur har ordentligt stöd från ledningen. Trots den stora tillgången på förändringsmodeller och framgångsfaktorer, misslyckas upp till 70 procent av förändringsprojekt och därför menar forskare att det behövs ytterligare bidrag till forskning på ämnet. Detsamma gäller för offentlig sektor, men där tidigare forskning saknas i stor utsträckning och vilket därför medför ett större behov.

    Inom offentlig sektor kan förändringsprojekt anses komplexa, vilket blir tydligt i denna fallstudie av förarbetet kopplat till en omfattande IT-implementation hos Linköpings kommun. Med cirka 8000 anställda och sju förvaltningar spridda över ett ännu större antal affärsområden, innebär det en stor utmaning att ta hänsyn till för att lyckas med förändringsprojektet. Genom intervjuer gjorda med ett spritt urval av respondenter från Linköpings kommun, har vi kunnat identifiera en huvudutmaning samt tre underordnade utmaningar. Den huvudutmaning vi definierat som en organisatorisk ​mångfald påverkar i stort sett alla delar av förändringen och bör därför ses som en övergripande utmaning. I tillägg till denna har vi sett tre större utmaningar; ​medvetenhet i verksamheten, ​skapa engagemang och hantera förväntningar ​och till sist fördelning av tid och resurser.​

    Förändringsprojekt ställer alltså höga krav på organisationer och speciellt på kommuner där en komplex verksamhetsstruktur bidrar med ytterligare utmaningar. Utmaningar kopplat till organisatorisk mångfald och hur det ska hanteras innefattas av de tre övriga utmaningar som vi identifierat. Vår slutsats är att medvetenhet i verksamheten främst skapas genom transparent kommunikation. Att skapa engagemang och hantera förväntningar bygger på förståelse genom involvering av medarbetare. Den sista utmaningen är fördelning av tid och resurser och bör bemötas med noggrann planering och struktur anpassat efter respektive förvaltnings behov.

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  • 13.
    Aronov, Boris
    et al.
    NYU, NY 11201 USA.
    Efrat, Alon
    Univ Arizona, AZ USA.
    Li, Ming
    Univ Arizona, AZ USA.
    Gao, Jie
    SUNY Stony Brook, NY 11794 USA.
    Mitchell, Joseph S. B.
    SUNY Stony Brook, NY 11794 USA.
    Polishchuk, Valentin
    Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, Faculty of Science & Engineering.
    Wang, Boyang
    Univ Cincinnati, OH USA.
    Quan, Hanyu
    Xidian Univ, Peoples R China.
    Ding, Jiaxin
    SUNY Stony Brook, NY 11794 USA.
    Are Friends of My Friends Too Social? Limitations of Location Privacy in a Socially-Connected World2018In: PROCEEDINGS OF THE 2018 THE NINETEENTH INTERNATIONAL SYMPOSIUM ON MOBILE AD HOC NETWORKING AND COMPUTING (MOBIHOC 18), ASSOC COMPUTING MACHINERY , 2018, p. 280-289Conference paper (Refereed)
    Abstract [en]

    With the ubiquitous adoption of smartphones and mobile devices, it is now common practice for ones location to be sensed, collected and likely shared through social platforms. While such data can be helpful for many applications, users start to be aware of the privacy issue in handling location and trajectory data. While some users may voluntarily share their location information (e.g., for receiving location-based services, or for crowdsourcing systems), their location information may lead to information leaks about the whereabouts of other users, through the co-location of events when two users are at the same location at the same time and other side information, such as upper bounds of movement speed. It is therefore crucial to understand how much information one can derive about others positions through the co-location of events and occasional GPS location leaks of some of the users. In this paper we formulate the problem of inferring locations of mobile agents, present theoretically-proven bounds on the amount of information that could be leaked in this manner, study their geometric nature, and present algorithms matching these bounds. We will show that even if a very weak set of assumptions is made on trajectories patterns, and users are not obliged to follow any reasonable patterns, one could infer very accurate estimation of users locations even if they opt not to share them. Furthermore, this information could be obtained using almost linear-time algorithms, suggesting the practicality of the method even for huge volumes of data.

  • 14.
    Avdic, Anders
    Linköping University, Department of Computer and Information Science. Linköping University, Faculty of Arts and Sciences.
    Användare och utvecklare: om anveckling med kalkylprogram1999Doctoral thesis, monograph (Other academic)
    Abstract [sv]

    I avhandlingen behandlas förutsättningar och effekter av kalkylprogramanveckling (KPA). KPA utförs av anvecklare, som fungerar både som användare och utvecklare. Anvecklare har djup verksamhetskunskap och viss verktygskunskap. Systemet, som anvecklaren utvecklar med kalkylprogram, kallas kalkylsystem. Den grundläggande forskningsfrågan i avhandlingen är: "Vilka nya möjligheter får användare att utföra arbetsuppgifter då de själva kan bygga informationssystem?" Avhandlingens syfte är att formulera en begreppsmodell över vilka förutsättningar och effekter, som gäller för kalkylprogramanveckling.

    Avhandlingens strategi kan sägas vara kvalitativ, hermeneutisk, abduktiv och empirinära. Fyra empiriska studier har genomförts. Empiri har i stor utsträckning styrt studier av relaterad teori. Den praktikgeneriska modellen har använts som referensmodell i avhandlingen, vilket har lett till ett synsätt, som innebär att när anvecklaren anvecklar, agerar han i minst två praktiker, utvecklarpraktiken och huvudpraktiken. Varje praktik har sin uppsättning av förutsättningar, t ex kunskap, normer och verktyg.

    Den integrerade karaktären på anveckling, gör interaktivitet i utvecklingsarbetet möjlig, vilket i sin tur innebär att anvecklaren snabbt kan växla mellan utveckling och användning. Ökad verktygskunskap kan innebära att anvecklaren ökar sin verksamhetskunskap. Då anvecklarens verksamhetskunskap ökar, ökar möjligheterna att analysera och ifrågasätta verksamheten. Anveckling innebär också att hänsyn kan tas till svårformaliserbara mål och normer, samt att formalisering av tyst kunskap möjliggörs. Anveckling i en miljö med lokala nätverk förenklar möjligheterna att distribuera kalkylsystem för granskning och verifiering. Kalkylsystemets transparens underlättar analys och diskussion. I avhandlingen diskuteras anveckling som ett sätt att hantera kontinuerlig omvärldsförändring på ett sätt som kan innebära omprövning av normer i verksamheten. Då anveckling betraktas som en form av systemutveckling, skiljer sig anveckling starkt från traditionell systemutveckling i och med att anveckling kännetecknas av integration, medan traditionell systemutveckling kännetecknas av specialisering. 

  • 15.
    Axelsson, Karin
    Linköping University, Department of Computer and Information Science. Linköping University, Faculty of Arts and Sciences.
    Metodisk systemstrukturering: att skapa samstämmighet mellan informationssystemarkitektur och verksamhet1998Doctoral thesis, monograph (Other academic)
    Abstract [en]

    This thesis deals with the problem of how to create an information systems architecture which is in concert with the organization, its goals and strategies. The aim is to explore the problem area and develop knowledge about how to avoid some of these problems. In a qualitative research project, case studies were performed at six organizations. The studies focused on the process of realizing an IS strategy and the results of these activities. The organizations studied had either realized a data-driven strategy emphasizing data integration and central administration of information (Information Resource Management - IRM) or a strategy advocating decentralization and local responsibility for information (Verksamhetsbaserad Systemstrukturering - VBS). The data collection was based mainly on interviews, but also contained observations and studies of written sources. Ale data analysis method was inspired by grounded theory.

    The data analysis resulted in the categories of "Information systems structuring conditions", "Actors" and "User participation", which together form the core category of Factors affecting the information systems structuring. The categories of "Business language", "Distribution of responsibility", "User acceptance", "Systems understanding", "Business adjustments", and "Maintenance and changes" together form the core category The information systems' degree of organizational support. Each category consists of elements that were only observed in one of the IS strategies and elements that seem to occur independently of the chosen strategy. This indicates that the chosen IS strategy implies some influence on the organization but other effects seem to be strategy-independent. his fact has been interpreted to the effect that the actual course of action when realizing an IS strategy is of great importance. The course of action could be very much the same even if two different strategies are realized.

    As a result of these findings, a human and business perspective on information systems structuring was formulated. The case studies showed that even if organizations realize an IS strategy, and therefore deprecate ad hoc-based structuring, they do not treat the structuring activities as separate from system development. The architecture design was integrated with system development and architectural issues were treated mainly from a technical point of view. The perspective formulated in this thesis implies that choices made during the information systems structuring process should be well-grounded. Decisions should be made from a holistic point of view rather than merely a technical one. As a result of this belief, the perspective does not advocate any common IS strategy (such as IRM or VBS). Instead the starting-point for the analysis is a strategy-independent analysis of the organization and its information systems. Only after this analysis is it possible to choose or to formulate the IS strategy best suited for the organization. During an action research project a method for information systems structuring was developed and tested. The method is based on the perspective discussed above.

  • 16.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Citizens’ Attitudes towards Electronic Identification in a Public E-service Context: An Essential Perspective in the eID Development Process2012In: Electronic Government: 11th IFIP WG 8.5 International Conference, EGOV 2012, Kristiansand, Norway, September 3-6, 2012. Proceedings / [ed] Hans J. Scholl, Marijn Janssen, Maria A. Wimmer, Carl Erik Moe, Leif Skiftenes Flak, Springer Berlin/Heidelberg, 2012, p. 260-272Chapter in book (Refereed)
    Abstract [en]

    This book constitutes the refereed proceedings of the 11th IFIP WG 8.5 International Conference, EGOV 2012, held in Delft, The Netherlands, in September 2012. The 23 revised full papers presented were carefully reviewed and selected from more then 80 submissions. The papers are organized in topical sections on foundations; adoption and diffusion; open government and transformation; infrastructure and technology; evaluation; and citizen perspective, social inclusion, and social media. 

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  • 17.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.
    Granath, Malin
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.
    Exploring services in a smart city through socio-technical design principles: Revealing five tensions in a smart living context2024In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 41, no 1, article id 101915Article in journal (Refereed)
    Abstract [en]

    Smart cities have been studied for many years, but smart homes and the citizens' actual living in these smart homes are less researched. We argue that for digital government research, and for governments to be successful in smart city development in practice, it is necessary not only to understand living on a societal level, but also living aspects in the narrow context of homes. Citizens populate the smart city and are the ones who are supposed to use the services provided by the government. In this article we explore and analyze digital and analogue services in smart homes developed in a new city district. We have conducted observational studies in 53 apartments during an urban living expo which we analyze by applying a set of socio-technical design principles. The research question that guides the analysis is: “What tensions between values in digital and analogue services for a smart living can be revealed by a socio-technical perspective?”. We identify five tensions between: 1) being in control and being controlled, 2) intended and undesirable use of personal data, 3) digital and analogue smartness, 4) smart home visions and practices, and 5) environmental and social sustainability. By revealing these tensions, we contribute to an understanding of the complexity of smart living. We also contribute by highlighting the importance of applying a perspective that captures both technology and citizen and user issues (i.e., social aspects) when developing services in the smart home context.

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  • 18.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Granath, Malin
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    In search of ICT in smart cities: Policy documents as idea carriers in urban development2016In: Electronic government: 15th IFIP WG 8.5 International Conference, EGOV 2016, Guimarães, Portugal, September 5-8, 2016, Proceedings, Springer, 2016, Vol. 9820, p. 215-227Conference paper (Refereed)
    Abstract [en]

    This paper explores how policy documents carry and institutionalize smart city ideas from high policy level to concrete policy level in an urban development context. We analyze the national urban development vision for Sweden and documents in a local urban development project in a Swedish city, in order to explore what kind of roles and expectations ICT is given in these documents. We contrast this with views of how social and environmental aspects are discussed in the studied documents. In order to understand and analyze the result we apply the concept of institutional carriers from institutional theory to our findings. Our analysis shows that as carriers of how ICT can contribute to increased sustainabilityin urban development, the policy documents do not function very well. ICT aspects are not put forth by any policy-making actor, neither on national nor on local level. The notion of institutional carriers helped us understand that without a responsible actor focusing on ICT’s role in smart cities, it is easy to forget or lose sight of technology

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  • 19.
    Axelsson, Matilda
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.
    Balanserad samordning genom kollektiv kommunikation: En kontextualiserad studie av hyperautomationsprocessen avseende dess utformning och tillämpning2023Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [sv]

    Bakgrund och syfte: Det finns en ny generation av organisatorisk automatisering kallad hyper- automation. Till skillnad från klassisk automation omfattar hyperautomation en samordnad tillämpning av olika avancerade automatiseringstekniker, såsom RPA, AI och ML, som kan tillämpas för att automatisera såväl rutinmässiga som mer kognitivt krävande arbetsuppgifter. Konceptets utformning och tillämpning är ännu tämligen outforskade områden, vilket skapar ovisshet gällande dess effekter och implikationer inom de sociala kontexter där de skapas och används. Följaktligen finns ett behov av ytterligare studier rörande människa och automation i hybrid, varför denna uppsats syftar till att utforska hyperautomation i allmänhet, och dess utformning och tillämpning i synnerhet. Särskild uppmärksamhet ägnas åt de aktiviteter och implikationer som uppstår i människa-maskin-interaktionerna som hyperautomationsprocessen innebär och eftersträvar, samt hur olika organisatoriska aktörer upplever och reflekterar kring dessa. Detta uppfylls genom att granska hur ett konsultföretag, som förmedlar hyperautomationslösningar, och ett av dess kundföretag, observerar de kort- och långsiktiga effekterna av och målen med införandet av hyperautomation.

    Litteraturgenomgång: Uppsatsens teoretiska utgångspunkt underbyggs av tidigare forskning avseende fyra väsentliga intresseområden – människa, digital teknik och organisation, hyperautomation, HR och digitalisering samt digital innovation. Vidare guidas studiens analys och diskussion av två teoretiska ramverk; Distribuerad kognition och Ramverket för ansvarsfull innovation.

    Metod: Uppsatsen utgörs av en kvalitativ fallstudie, med abduktiv ansats, som baseras på insikter från både tidigare forskning och empiriska resultat. Empirin genereras genom semistrukturerade intervjuer med sju respondenter, varav tre tillhör det studerade kundföretaget och resterande fyra är verksamma inom konsultföretaget. Bearbetning av insamlade data sker enligt en tematisk analys, vilken mynnar ut i fyra huvudteman och totalt tio underteman.

    Resultat: Resultatsammanställningen struktureras i enlighet med studiens fyra huvudteman; beslutet att hyperautomatisera, samordning, processen att hyperautomatisera samt framtidsutsikter. Kortfattat baseras hyperautomationsinitiativet på en ambition om att spara tid och pengar, samt att avlasta linjecheferna. Vidare identifieras brister avseende samordningen av onboardingprocessens involverade moment och aktörer. Beträffande processen att hyperautomatisera beslutas att denna ska ske i iterationer. Samtidigt som detta bedöms vara positivt för att komma igång, hinner inte förvaltningen med att hantera alla de problem som påträffas under användningen av hyperautomationslösningarna. De studerade företagen ser likväl positivt på framtiden och har ambitioner om att utöka hyperautomationen med fler avancerade digitala tekniker, såsom AI. Utmaningarna gällande samordning och kommunikation måste dock hanteras dessförinnan.

    Diskussion och slutsatser: Hyperautomationen är välkommen och efterlängtad som koncept, men det uppstår problem avseende både dess praktiska utformning och tillämpning. Dessa bekymmer härleds till bristen på balanserad samordning och kommunikation, med särskild emfas vid avsaknaden av tidiga inputs från slutanvändarna.

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  • 20.
    Axi, Maja
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Sundin, Daniela
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Ett, tu, tre - hur ska detta ske?: Om utmaningarna i relation till tre nivåer av digitala klyftor i kommunalt digitaliseringsarbete2020Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Problematization: Despite the fact that most Swedish citizens today have  access to internet and digital technology, there are still groups in the society that are not included in the digital community, and the digital divides are continuously present. The public sector must foster digital inclusion, which creates difficulties when they simultaneously must keep up with the digital development. Nonetheless, there is limited research on digital divides related to e-government, specifically from an interorganizational perspective, and regarding what practical challenges that emerge in the formation of digital services which must take digital divides into consideration. Hence, this is a case study in which challenges mentioned above are researched in Blankettfritt 2020; a digitalization project in Linköpings kommun. 

    Research questions:

    • Which practical challenges related to digital divides have emerged in the digitalization project Blankettfritt 2020 in the municipality of Linköping?

    • How is the consideration of the third level of digital divides indicated in the digitalization project Blankettfritt 2020 in the municipality och Linköping?

    Purpose: The purpose of the study is to research and analyze challenges related to the formation of e-services in municipal organizations, in particular those challenges that emerge in regard to creating digital inclusion and the aspiration to reduce digital divides.

    Conclusion: This study has shown that working with digital divides is challenging considering the complex and contextual character of the phenomenon. It is challenging to identify which digital divides that exist in a specific context and why they emerge. To create digital inclusion by bridging digital divides with digital instead of analog solutions is an additional challenge. Furthermore, the work concerning digital divides might be disrupted by interorganizational resistance to change as a result of digital transformation. Lastly, it is challenging to concretize what the third level of digital divides is referring to, which makes it difficult to take this level into consideration.

    Knowledge contribution: This study contributes with a practical understanding for challenges that can emerge when municipal organizations want to digitalize their services and simultaneously take digital divides into consideration. Furthermore, the study extends earlier research through a conceptual model which illustrates the structure for the three levels of digital divides, and how these relate to motivation.

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  • 21.
    Babic, Ankica
    Linköping University, Department of Biomedical Engineering. Linköping University, The Institute of Technology. Univeristy of Bergen, Norway.
    The era of digital and electronic waste2014Conference paper (Other academic)
  • 22.
    Barbabella, Francesco
    et al.
    National Institute of Health and Science on Ageing (INRCA), Italy.
    Efthymiou, Areti
    Eurocarers, Belgium.
    Poli, Arianna
    National Institute of Health and Science on Ageing (INRCA), Italy.
    Lancioni, Cristina
    National Institute of Health and Science on Ageing (INRCA), Italy.
    Andréasson, Frida
    Swedish Family Care Competence Centre (NKA), Sweden.
    Salzmann, Benjamin
    National Institute of Health and Science on Ageing (INRCA), Italy.
    Hanson, Elizabeth
    Swedish Family Care Competence Centre (NKA).
    Döhner, Hanneli
    Eurocarers, Belgium.
    Goodwin, Frank
    Eurocarers, Belgium.
    Lamura, Giovanni
    National Institute of Health and Science on Ageing (INRCA), Italy.
    A multilingual web platform supporting informal carers in 27 EU member states2015In: Broader, bigger, better: AAL solutions for Europe. Proceedings of the 6th AAL Forum 2014 / [ed] Adrian Curaj & Ioana Trif, Bucharest: UEFISCDI , 2015, p. 169-172Conference paper (Refereed)
    Abstract [en]

    Informal care is a hot topic in research and policy agendas at European and national level, since it greatly contributes to the sustainability and efficiency of national health care systems. A specific intervention – part of the wider INNOVAGE project funded by FP7 – was planned for developing and testing a new multilingual web platform for informal carers of dependent older people in the EU-27. Preliminary results of the pilot study, conducted in Italy, Germany and Sweden will be discussed. The final platform will be accessible in all official languages of the EU-27 and publicly available in spring 2015.

  • 23.
    Barbabella, Francesco
    et al.
    National Institute of Health and Science on Ageing (INRCA), Italy.
    Lancioni, Cristina
    National Institute of Health and Science on Ageing (INRCA), Italy.
    Andréasson, Frida
    Swedish Family Care Competence Centre (NKA), Sweden.
    Papa, Roberta
    National Institute of Health and Science on Ageing (INRCA), Italy.
    Poli, Arianna
    National Institute of Health and Science on Ageing (INRCA), Italy.
    Salzmann, Benjamin
    National Institute of Health and Science on Ageing (INRCA), Italy.
    Efthymiou, Areti
    Eurocarers, Belgium.
    Lamura, Giovanni
    National Institute of Health and Science on Ageing (INRCA), Italy.
    How web-based services can support family carers of older people: New ways to promote social inclusion and quality of life2015In: Irish Ageing Studies Review, ISSN 1649-9972, Vol. 6, no 1, p. 87-87Article in journal (Refereed)
    Abstract [en]

    Background: Family carers can be negatively influenced by their situation, in terms of stress, social isolation, economic constraints and other difficulties. Web-based services addressing carers’ needs represent an efficient support. The goal of the INNOVAGE work package 3(WP3) study was to develop and test a new multilingual web platform for supporting family carers of older people, to be implemented in 27 European countries.

    Methods: A review of good practices and a consultation with stakeholders were conducted for identifying most appropriate types of services to be developed and tested. The prototype of web platform included information resources and interactive services for both peer and professional support. A convenient, overall sample of around 130 family carers was enrolled in three countries (Italy, Germany and Sweden) and could access services for 12-17 weeks. Data were collected through questionnaires and focus groups concerning impact onquality of life, social support, self-perception of carer’s role, as well as usability, usefulness and appropriateness of services.

    Results: Active users were generally satisfied with support (information, advice, counselling) provided by moderators (social workers or psychologists) and peers. Usability and appropriateness were confirmed, although some refinements were suggested and users with low digital skills often needed technical support. A portion of the sample remained inactive even if stimulation strategies were adopted.

    Conclusions: The pilot study confirmed the INNOVAGE Eurocarers web platform is a useful tool for family carers. Some challenges still exist for implementation in relation to digital skills required and users’ preferences on services at country level.

  • 24. Batini, Carlo
    et al.
    Castelli, Marco
    Viscusi, Gianluigi
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization.
    Cappiello, Cinzia
    Francalanci, Chiara
    Digital information asset evaluation: A case study in manufacturing2018In: Data Base for Advances in Information Systems, ISSN 0095-0033, Vol. 49, no 3, p. 19-33Article in journal (Refereed)
  • 25.
    Batini, Carlo
    et al.
    Dipartimento di Informatica, Sistemistica e Comunicazione, Università di Milano.
    Palmonari, Matteo
    Dipartimento di Informatica, Sistemistica e Comunicazione, Università di Milano.
    Viscusi, Gianluigi
    Dipartimento di Informatica, Sistemistica e Comunicazione, Università di Milano.
    Opening the Closed World: A Survey of Information Quality Research in the Wild2014In: The Philosophy of Information Quality / [ed] Luciano Floridi, Phyllis Illari, Cham: Springer International Publishing , 2014, Vol. 358, p. 43-73Chapter in book (Other academic)
    Abstract [en]

    In this paper we identify and discuss key topics characterizing recent information quality research and their impact on future research perspectives in a context where information is increasingly diverse. The investigation considers basic issues related to information quality definitions, dimensions, and factors referring to information systems, information representation, influence of the observer and of the task. We conclude the paper by discussing how philosophical studies can contribute to a better understanding of some key foundational problems that emerged in our analysis.

  • 26.
    Batini, Carlo
    et al.
    Department of Informatics, Systems and Communication (DISCo), University of Milan-Bicocca, Milan, Italy.
    Viscusi, Gianluigi
    Department of Informatics, Systems and Communication (DISCo), University of Milan-Bicocca, Milan, Italy.
    Cherubini, Daniela
    Department of Sociology University of Milan-Bicocca, Milan, Italy.
    GovQual: A quality driven methodology for E-Government project planning2009In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 26, no 1, p. 106-117Article in journal (Refereed)
    Abstract [en]

    We present a multidisciplinary methodology for E-Government project planning. The set of expertise needed for the design of E-Government systems includes social, juridical, economic, organizational, and technological perspectives. To properly address such a broad range of influences requires a unique vision. Our long-term aim is to use an integrated approach to examine a number of issues which currently present challenges in many E-Government projects. This paper in particular focuses on social and technological aspects of E-Government. The methodology has four phases: (1) state reconstruction, (2) quality assessment, (3) new quality targets definition, and (4) preliminary operational planning. A case study provides evidence of the feasibility and effectiveness of the methodology.

  • 27.
    Bea, Sara
    Science Technology and Innovation Studies, The University of Edinburgh, UK.
    No Heroics, Please: Mapping Deceased Donation Practices in a Catalan Hospital2017Doctoral thesis, monograph (Other academic)
    Abstract [en]

    This thesis presents an in-depth ethnographic mapping of deceased donation in a Catalan hospital. A unique site in terms of leading edge technoscientific practices, high rates of donation and its consolidated specialised team of transplant coordinators (TCs). The thesis situates donation as an embedded medical practice and traces the practicalities and specificities of making donation a possibility at the hospital. The empirical accounts offer a distinctive contribution that complements and challenges existing social sciences literature about donation. The latter have predominantly focused on donation as a controversial practice through highlighting the emotional experiences of donors’ families and individual medical practitioners involved. This empirical investigation mobilises, and further develops, STS material semiotics tools to provide an account of donation enacted as both procurement and healthcare. Ethnographic insights illustrate the shifting processes of mutual inclusion and exclusion that underpin the trajectory of integrating donation as a routinized hospital practice, along the recurring set of enduring tensions. This is achieved by following the work of TCs along the stages of donor detection, evaluation, maintenance, consent request and organ extraction. Crucially, the analytical focus decenters the individual actors’ perspectives, broadening the scope of the inquiry and making visible the complex sociomaterial arrangements that take place, inside and outside the hospital, which are rendered as a gradual process of assembling donations. Families’ consent to donation is essential but it is decentered, it is neither that which starts a donation process nor the only factor that contributes to the assembling of a donation process. Unlike available anthropological and sociological studies of donation this work is not about documenting the reductionist transition from patient to donor, whole to parts, person to thing and denouncing the fall from subject to object reified in donation practices. The emphasis here is on tracing the overlap between donors as patients, thus the analysis shows the shifting enactments of the embedded donor/patient configuration, which includes the donor/body, donor/person and donor/corpse figures simultaneously along the donation process. The intervention of bodies as active entities is examined through a speculative and pragmatic elucidation on the situated and relational enactments of responsive bodies and organs. This thesis contributes to contemporary re/articulations of materiality and agency through the lens of distributed joint action and entangled actors from a nonanthropomorphic stance. The research also contributes to current policy debates in the UK, and in Scotland in particular, that propose to tackle the national problem of low donation rates with a legislative move to an opt-out system for donation. It offers robust empirical evidence to contest the dominant organ shortage problematisation that is reduced to the legal polarity of either opting in or out of donation. I suggest that questions about increasing donation rates cannot be restricted to the domain of individual choice as this excludes the situated medical practices that enable the choice of donation in the first place.

  • 28.
    Bergqvist, Malin
    Linköping University, Department of Computer and Information Science. Linköping University, Faculty of Arts and Sciences.
    ​Ökad mobilitet, delaktighet och frihet ― IKT-stöd som fyller verkliga behov inom äldreomsorg: Behovskartläggning för kommunikation och information mellan omsorgstagare, närstående och utförare som grund till en gemensam kontaktyta2014Independent thesis Basic level (degree of Bachelor), 12 credits / 18 HE creditsStudent thesis
    Abstract [en]

    Sweden’s population is steadily growing older and while the demand for care of senior citizens is increasing, care givers are forced to cope with diminishing resources in terms of money and qualified staff. Many put hope in new eHealth technology, as a means of raising efficiency and quality in the every day working situation. This thesis aims to study needs regarding communication, information and interaction between care takers, dependants and caregivers in geriatric care, in order to create a foundation upon which an ICT system may be built to fulfill those needs. The results presented are part of a research project focusing on future ICT systems in healthcare. Data was collected through an observational study, group discussions with informants related to care takers, and qualitative interviews with 13 informants who have extensive experience of geriatric care. The results imply there are existing problems that may be avoided by facilitating information sharing between the aforementioned groups. The study also presents some important points of discussion regarding usefulness, clashing needs of different users, and the balance between simplicity of use and system size.

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  • 29.
    Bergvall (Nordström), Malin
    Linköping University, Department of Computer and Information Science. Linköping University, The Institute of Technology.
    Systemförvaltning i Praktiken: en kvalitativ studie avseende centrala begrepp, aktiviteter och ansvarsroller1995Licentiate thesis, monograph (Other academic)
    Abstract [sv]

    Intresset for systemförvaltning har ökat under senare ar, inte minst mot bakgrund av att stora resurser av de totala ADB-kostnaderna anses åtgå till förvaltning av befintliga system. Syftet med den har studien är att undersöka vad systemförvaltning egentligen innebär. Den här studien kan sagas utgöra en grundläggande verksamhetsanalys av systemförvaltningsarbetet med inriktning på andringshantering och dess problembild. Sju fallstudier har genomförts i svenska organisationer som bedriver systemförvaltning. Utifrån dessa fallstudier har begrepp och kategorier genererats med hjälp av ”grounded theory” - ansats. Rapporten bestar av en inledande de] där frågeställningar, forskningsmetod och teoretiska förutsättningar redovisas. Därefter redovisas det empiriska materialet från fallstudien. Resultatet av studien visar att systemförvaltning idag bedrivs främst ADB-inriktat De verksamhetsinriktade aspekterna tillgodoses inte tillräckligt. I rapporten presenteras därför en är- och en bör-definition av systemförvaltning. Ar-definitionen uttrycker hur systemförvaltning bedrivs idag (på ADB-inriktat sätt). Bor-definitionen uttrycker vad systemförvaltning borde vara utifrån en verksamhetsinriktad syn. Systemförvaltningens aktiviteter har identifierats och presenteras i rapporten. Avgränsning mot närliggande aktiviteter görs genom att en ny livscykelmodell for informationssystemarbete presenteras. Ett antal ansvarsroller som är nödvändiga i samband med systemförvaltning har identifierats och presenteras i rapporten.

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    Systemförvaltning i Praktiken: en kvalitativ studie avseende centrala begrepp, aktiviteter och ansvarsroller
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  • 30.
    Bergvall (Nordström), Malin
    På i Stockholm AB.
    Systemförvaltning och intranät.1997In: Sundsvall vecka 42: ADB i verksamhetens tjänst, Sundsvall: Dataföreningen i Sverige , 1997, p. C3-Conference paper (Refereed)
    Abstract [sv]

    I presentationen problematiseras förvaltningsobjekt som innehåller intranät. Särskild fokus ges till ansvarsfördelningen mellan systemförvaltare och redaktörer. 

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  • 31.
    Bergvall (Nordström), Malin
    DDC AB, Stockholm, Sverige.
    Systemförvaltningsteori praktiken.1996In: Sundsvall vecka 42: ADB i verksamhetens tjänst, Sundsvall: Dataföreningen i Sverige , 1996, p. 119-122Conference paper (Refereed)
    Abstract [sv]

    Under fyra års tid har jag bedrivit forskning om systemförvaltning.Baserat på den teori jag utvecklat och praktiska erfarenheter har jag, tillsammans med Tommy Welander tagit fram en referensmodell för systemförvaltning.När det gäller att lyckas med systemförvaltningen, har det visat sig att ett antal faktorer är viktigare än andra.Vi kallar dem för framgångsfaktorer, och de är sextill antalet:projektifiera systemförvaltningen, förvalta informationssystem, klargör ansvarsroller, skapa affärsmässighet och positionera systemförvaltningen. I pappret beskrivs dessa framgångsfaktorer.

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  • 32.
    Besançon, Lonni
    et al.
    Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.
    Rönnberg, Niklas
    Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.
    Löwgren, Jonas
    Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.
    Tennant, Jonathan P.
    Southern Denmark University Library, Odense, Denmark; Universite de Paris, Rue Charles V, Paris, France; Institute for Globally Distributed Open Research and Education, Ubud, Indonesia.
    Cooper, Matthew
    Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.
    Open up: a survey on open and non-anonymized peer reviewing2020In: BMC Research Integrity and Peer Review, ISSN 2058-8615, Vol. 5, no 8, p. 1-11Article in journal (Refereed)
    Abstract [en]

    Background

    Our aim is to highlight the benefits and limitations of open and non-anonymized peer review. Our argument is based on the literature and on responses to a survey on the reviewing process of alt.chi, a more or less open review track within the so-called Computer Human Interaction (CHI) conference, the predominant conference in the field of human-computer interaction. This track currently is the only implementation of an open peer review process in the field of human-computer interaction while, with the recent increase in interest in open scientific practices, open review is now being considered and used in other fields.

    Methods

    We ran an online survey with 30 responses from alt.chi authors and reviewers, collecting quantitative data using multiple-choice questions and Likert scales. Qualitative data were collected using open questions.

    Results

    Our main quantitative result is that respondents are more positive to open and non-anonymous reviewing for alt.chi than for other parts of the CHI conference. The qualitative data specifically highlight the benefits of open and transparent academic discussions. The data and scripts are available on https://osf.io/vuw7h/, and the figures and follow-up work on http://tiny.cc/OpenReviews.

    Conclusion

    While the benefits are quite clear and the system is generally well-liked by alt.chi participants, they remain reluctant to see it used in other venues. This concurs with a number of recent studies that suggest a divergence between support for a more open review process and its practical implementation.

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  • 33.
    Björklund, Maria
    et al.
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Gustafsson, Sara
    Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, Faculty of Science & Engineering.
    Skill, Karin
    Linköping University, Department of Thematic Studies, Technology and Social Change. Linköping University, Faculty of Arts and Sciences.
    Sustainability potentials of digitally based platforms for the circularity of household items2023In: Cleaner Logistics and Supply Chain, ISSN 2772-3909, article id 100133Article in journal (Refereed)
    Abstract [en]

    Closed-loop supply chains (CLSCs) are an important response to pressing sustainability challenges. However, they bring about tradeoffs like increased resource use in logistics. Addressing these complexities, digital platforms emerge as promising, yet under-researched, tools for efficiency enhancement in CLSCs. This study investigates three digital platforms facilitating furniture and household item trade in relation to CLSCs. A comprehensive framework, rooted in literature on CLSCs, digital platforms, and logistics, guides the analysis. The findings reveal diverse sustainability potentials within these platforms, primarily driven by system design, scale, and actor engagement. The efficacy of the digital platform varies based on usage patterns, their geographical scope, logistic solutions, and providers. Crucially, environmental and social sustainability tradeoffs and benefits come to light, offering insights into their emergence based on system design. This study provides insights for practitioners and scholars, regarding potentials/risks of trade-offs in environmental and social sustainability dimensions related to the use of digital platforms for trading secondhand furniture. It provides a nuanced understanding of how these differ depending on system design.

  • 34.
    Blomgren, Linus
    et al.
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.
    Czekierda, Hubert
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.
    Statlig elektronisk identifiering i en marknadsdriven försörjningsmodell: om dess förutsättningar och utmaningar i Sverige2023Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    In Sweden, a government eID has long been a concept that has not been realized. The development of government eID in both Sweden and around the world has been problematic. Even if a government eID is developed, adoption of this can also be problematic. Therefore, this study examines the current situation in Sweden with eID and discusses the conditions needed and challenges with a government eID. This study resulted in three relationships that we believe are of great importance for eID in general and for Swedish government eID: 1) relationship between an individual and IT, 2) relationship between individual and organization and 3) inter-organizational relationships. These three relationships create conditions for continuous operation of the current eID in Sweden, but also discuss possible challenges within those relations and challenges a government eID can meet. 

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  • 35.
    Bonazzi, Riccardo
    et al.
    Univ Appl Sci & Arts Western Switzerland HES SO, Switzerland.
    Gautschi, Heidi
    Haute Ecole Pedag Vaud HEP Vaud, Switzerland.
    Viscusi, Gianluigi
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences. Imperial Coll, England.
    Discussing blockchain applications in TED Talks: A fashion wave approach to understanding the blockchain phenomenon2023In: PLOS ONE, E-ISSN 1932-6203, Vol. 18, no 7, article id e0289025Article in journal (Refereed)
    Abstract [en]

    Since its first appearance as the infrastructure supporting Bitcoin, blockchain has received different waves of attention from practitioners and academics. Besides the degree of interest, the attention to blockchain has often focused not merely on its own potential and characteristics but on its applications field. However, looking at its application and deployment in domains other than cryptocurrency or the nascent non-fungible tokens (NFTs), blockchain technology does not seem to be widely adopted or is still in its early stages. Given this, we are interested in how managers and the general public are informed about new technology other than through academic papers or the specialized press. In this paper, we analyze how blockchain has been presented by speakers invited to give TED and TEDx Talks to identify the most common terms used to present blockchain in these talks using a multi-methods approach (qualitative analysis and big data analysis) and see if the discourse surrounding blockchain has shifted over time. The results of this study show how the different perspectives brought by broadcasters like TED often overshadow a technological innovation like the blockchain in its evolution and application by the fact that the focus is instead shifted to products and services built on it. Also, this study shows how different degrees of attention and expertise are associated with each fashion wave of new or emergent technology innovations.

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  • 36.
    Borg, Viktor
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Ruusvik, Anders
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Den engagerade användaren av Business Intelligence: En fallstudie om vad som skapar användarengagemang2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Today's market is moving towards becoming more and more globalized, leading to constant changes which are more dynamic and more unpredictable than before. Organizations are pressured to adapt meaning that many will invest in business intelligence. We can identify a problem in that the majority of organizations are not getting the desired effect of their investment in business intelligence. Research have shown that user engagement is considered to be one of the most important factors for a successful business intelligence system. In this qualitative paper we have tried to investigate what creates user engagement and how user engagement looks when using BI systems. In response to the research questions, we conducted a case study on one of Sweden's largest banks, where we interviewed four employees. All employees use the organizational BI system daily, making them suitable candidates for our study. While we could see many similarities, we but also identified some differences between previous literature and our collected data. From this we identified a number of factors and factors for the creation of user engagement. In the conclusion, we discuss what creates user commitment to using BI systems, as well as what similarities and differences we found between literature and our own collected data. We explain our knowledge contribution, which is a set factors we consider affect the creation of user engagement to use the BI system, which we have developed based on our empirical and previous literature in the field.

  • 37.
    Borycki, Elizabeth M.
    et al.
    School of Health Information Science, University of Victoria, Canada; Michael Smith Foundation for Health Research, Vancouver, Canada.
    Kushniruk, Andre W.
    School of Health Information Science, University of Victoria, Canada.
    Kletke, Ryan
    School of Health Information Science, University of Victoria, Canada.
    Vimarlund, Vivian
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
    Senathirajah, Yalini
    Department of Biomedical Informatics, University of Pittsburgh, United States of America.
    Quintana, Yuri
    Division of Clinical Informatics, Harvard School of Medicine, Harvard University, United States of America.
    Enhancing Safety During a Pandemic Using Virtual Care Remote Monitoring Technologies and UML Modeling2021In: IMIA Yearbook of Medical Informatics, ISSN 0943-4747, Vol. 30, no 1, p. 264-271Article in journal (Refereed)
    Abstract [en]

    OBJECTIVES: This paper describes a methodology for gathering requirements and early design of remote monitoring technology (RMT) for enhancing patient safety during pandemics using virtual care technologies. As pandemics such as COrona VIrus Disease (COVID-19) progress there is an increasing need for effective virtual care and RMT to support patient care while they are at home. METHODS: The authors describe their work in conducting literature reviews by searching PubMed.gov and the grey literature for articles, and government websites with guidelines describing the signs and symptoms of COVID-19, as well as the progression of the disease. The reviews focused on identifying gaps where RMT could be applied in novel ways and formed the basis for the subsequent modelling of use cases for applying RMT described in this paper. RESULTS: The work was conducted in the context of a new Home of the Future laboratory which has been set up at the University of Victoria. The literature review led to the development of a number of object-oriented models for deploying RMT. This modeling is being used for a number of purposes, including for education of students in health infomatics as well as testing of new use cases for RMT with industrial collaborators and projects within the smart home of the future laboratory. CONCLUSIONS: Object-oriented modeling, based on analysis of gaps in the literature, was found to be a useful approach for describing, communicating and teaching about potential new uses of RMT. IMIA and Thieme. This is an open access article published by Thieme under the terms of the Creative Commons Attribution-NonDerivative-NonCommercial License, permitting copying and reproduction so long as the original work is given appropriate credit. 

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  • 38.
    Boztepe, Suzan
    et al.
    School of Arts and Communication, Malmö University, Sweden.
    Glöss, Mareike
    Department of Computer Science and Media Technology, Malmö University, Sweden.
    Grönvall, Erik
    Department of Digital Design, IT University of Copenhagen, Denmark.
    Christiansson, Jörn
    Department of Digital Design, IT University of Copenhagen, Denmark.
    Linde, Per
    School of Arts and Communication, Malmö University, Sweden.
    Designing the city: Challenges and opportunities in digital public service design2023In: C&T '23: Proceedings of the 11th International Conference on Communities and Technologies, New York: ACM Digital Library, 2023Conference paper (Refereed)
    Abstract [en]

    Municipalities around the world have become increasingly reliant upon digital technologies in their everyday operations. In pursuit of a faster, cheaper, and more efficient local government, service platforms and applications that mediate citizen-government interactions, smart city infrastructures, and automated decision-making systems have proliferated. More recently, digital technologies are also sought to address socially complex issues and foster civic engagement. These ambitions, motivated by both rational and democratic perspectives, however, confront many challenges such as designing with wide heterogeneous groups, navigating organizational structures, and dealing with the political agendas and conflicting perspectives of multiple stakeholders. Designing digital technologies for municipalities, therefore, requires an ability to address the technical, social, institutional, and political challenges critically, practically, and holistically. This hybrid workshop aims to bring together researchers and practitioners to (1) explore how this could be achieved and (2) map the existing and emerging challenges and opportunities for designing public digital services and technologies.

  • 39.
    Braf, Ewa
    Linköping University, Department of Computer and Information Science. Linköping University, Faculty of Arts and Sciences.
    Knowledge demanded for action: studies of knowledge mediation in organisations2004Doctoral thesis, monograph (Other academic)
    Abstract [en]

    Knowledge enables action and is used in action, but organisations per se do not possess knowledge or perform actions. Organisations act through their members - human actors - who demand actionable knowledge to enable knowledgeable actions. Actors create knowledge in interaction with each other in the social world, and this dissertation aims to contribute to the understanding of knowledge mediation between actors in organisations. Knowledge mediation can be performed both with and without the use of information technology (IT), and this work is interested in both kinds. Three basic types of knowledge mediation have been identified: specific knowledge mediation (SKM), typical knowledge mediation (TKM) and random knowledge mediation (RKM). These types and their variants have been conceptualised and characterised based on, among other things, what triggers the mediation, who initiates the mediation and what instruments are used to accomplish the mediation. One significant characteristic of SKM and TKM is that they are triggered by problems that actors experience, while RKM is about serendipity. This work has also identified a number of circumstances that might facilitate or hinder knowledge mediation. These influencing circumstances are explained on the basis of the characteristics of the problem situation, the knowledge, the initiator, the knowledge receiver, the knowledge provider, the mediating instrument and the working environment. Concerning the instruments used to accomplish knowledge mediation, SKM, TKM as well as RKM exhibit variants of both IT-based and none IT-based mediation, which partly can be related to whether a personalisation strategy or a publication strategy is used to approach knowledge mediation. IT-based information systems (IS) have shown to represent crucial instruments to institutionalise and organise knowledge mediation. In comparison with oral communication, the use of IS offers high preservation and accessibility of signs used to mediate knowledge. One the other hand, the use of IS limits the possibilities of reasoning about interpretations and putting additional questions, which are some of the benefits of oral communication. The contributions of this work have been developed through a qualitative, interpretative case study approach. Three organisations - an energy firm, a publishing firm and an architect firm - have been used to empirically ground this work, and interviews and observations were the two main methods used to collect the empirical data.

  • 40.
    Bremstedt Pedersen, Elin
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Att marknadsföra IT med IT: – Utmaningarna med att som svenskt IT-konsultföretag marknadsföra och sälja tjänster med stöd av interna IT-system2015Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    I den här magisteruppsatsen undersöker jag hur ett svenskt IT-konsultföretag använder sitt interna IT-system för att marknadsföra och sälja de IT-baserade konsulttjänster som företaget erbjuder, det vill säga konsultbemanning till olika IT-projekt såsom implementering eller uppgradering av affärssystem. Med marknadsföring menar jag exempelvis proaktiva aktiviteter för att stärka varumärket och med försäljning menar jag till exempel merförsäljning på redan befintliga kunder.Bakgrunden till uppsatsens ämne kommer ifrån identifierade utmaningar med detta från de personer inom företaget som arbetar med marknadsföring och försäljning, exempelvis utmaningen i att följa den allt snabbare utvecklingstakten av IT-system (till exempel nya versioner som släpps) för att vara konkurrenskraftig på den svenska konsultmarknaden.Uppsatsens syfte är dels att undersöka användandet interna IT-system hos ett svenskt IT-konsultföretag för att förbättra det genom konfigurering eller utveckling. Den syftar även till att se över och eventuellt förbättra de verksamhetsprocesser som finns på företaget, det vill säga hur de arbetar med försäljning och marknadsföring, för att bli bättre på att nå rätt kunder inom branschen. Genom detta ämnar även uppsatsen också ge vägledande/rådgivande kunskap till andra svenska IT-konsultföretag till hur de kan åstadkomma detta genom analys av undersökningen som beskrivs ovan.För insamling av empirisk data används en kvalitativ metod med semistrukturerade intervjuer av verksamhetspersoner på ett svenskt IT-konsultföretag. Insamlat material ställs i uppsatsen mot befintliga teorier inom marknadsföring, e-marknadsföring, Sociomaterialitet samt internprojekt, eftersom jag anser att dessa teorier är viktiga komponenter för att uppnå uppsatsens syfte.Resultatet innehåller en rad utmaningar och framgångsfaktorer på hur ett internt IT-system för hantering av marknadsförings- och säljfunktioner i ett svenskt IT-konsultföretag kan anpassas. Utmaningar som identifierats är dels brist på tid, pengar och resurser, intern kommunikation samt ökad konkurrens inom branschen men också ett ökat inflöde av e-mail vilket gör att kampanjutskick via e-email riskerar att försvinna i mängden.De framgångsfaktorer som bör eftersträvas är dels att hålla en långsiktig och god relation till kunden, använda uppföljning och rapportering av kampanjer/säljmöten. Detta tillsammans med att använda en lösningsorienterad försäljning med professionalism och kvalité som ledord i de levererade tjänsterna är viktigt för att nå ut till kunder på marknaden för IT-konsulttjänster i Sverige. Förutom detta har marknadsföringsstrategier såsom Cross-selling och Word-of- mouth identifierats som mest lyckosamma inom branschen, varpå dessa bör eftersträvas.För att upprätthålla bra funktionalitet och rätt strategier för marknadsföring och försäljning av IT-konsulttjänster bör man förvalta även interna funktioner som om de vore IT-system. Kort och gott; Man måste underhålla IT för att sälja IT.

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  • 41.
    Brenninkmeijer, Jonna
    et al.
    Univ Oxford, England; Univ Amsterdam, Netherlands; Univ Groningen, Netherlands.
    Schneider, Tanja
    Univ Oxford, England; Univ St Gallen, Switzerland.
    Woolgar, Steve
    Linköping University, Department of Thematic Studies, Technology and Social Change. Linköping University, Faculty of Arts and Sciences. Univ Oxford, England.
    Witness and Silence in Neuromarketing: Managing the Gap between Science and Its Application2020In: Science, Technology and Human Values, ISSN 0162-2439, E-ISSN 1552-8251, Vol. 45, no 1, p. 62-86Article in journal (Refereed)
    Abstract [en]

    Over the past decades commercial and academic market(ing) researchers have studied consumers through a range of different methods including surveys, focus groups, or interviews. More recently, some have turned to the growing field of neuroscience to understand consumers. Neuromarketing employs brain imaging, scanning, or other brain measurement technologies to capture consumers (brain) responses to marketing stimuli and to circumvent the "problem" of relying on consumers self-reports. This paper presents findings of an ethnographic study of neuromarketing research practices in one neuromarketing consultancy. Our access to the minutiae of commercial neuromarketing research provides important insights into how neuromarketers silence the neuromarketing test subject in their experiments and presentations and how they introduce the brain as an unimpeachable witness. This enables us conceptually to reconsider the role of witnesses in the achievement of scientific credibility, as prominently discussed in science and technology studies (STS). Specifically, we probe the role witnesses and silences play in establishing and maintaining credibility in and for "commercial research laboratories." We propose three themes that have wider relevance for STS researchers and require further attention when studying newly emerging research fields and practices that straddle science and its commercial application.

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  • 42. Order onlineBuy this publication >>
    Broberg, Hanna
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    DEVIS: Design av verksamhetsstödjande IT-system: En designteori och metod2009Doctoral thesis, monograph (Other academic)
    Abstract [en]

    Det finns IT-system i verksamheter som inte är verksamhetsstödjande. Dessa ITsystem fungerar mer som hinder än stöd för personalen i utförande av arbetet. Det finns därmed behov av utveckling av IT-system så att de blir verksamhetsstödjande. Denna forsknings förslag är att denna utveckling bör ske med en designteori och metod. Designteorin och metoden har konstruerats genom en eklektisk och kumulativ kunskapsutveckling. Teoretiska komponenter från designteorierna handlingsbarhetsteori och aktivitetsteori har integrerats till en designteori för verksamhetsstödjande IT-system. Metodkomponenter från metoder för verksamhetsutveckling, systemutveckling och utvärdering baserade på handlingsbarhetsteori eller aktivitetsteori har integrerats till en metod för utveckling av verksamhetsstödjande IT-system. Designteorin och metoden har validerats empiriskt genom tillämpning i tre olika utvecklingsprojekt, vilka har studerats. Resultatet och kunskapsbidraget är ett förslag på en designteori och metod för design av verksamhetsstödjande IT-system, DEVIS. Designteorin beskriver och förklarar IT-system, verksamheter och deras relationer och innehåller designprinciper som föreskriver hur verksamhetsstödjande IT-system bör utvecklas. Metoden kan användas för både nyutveckling och vidareutveckling av IT-system och verksamheter och innehåller en arbetsprocess med ett antal olika tekniker och notationer för att studera och beskriva IT-system och verksamheter, analysera problem och förändringar, värdera verksamhetsstödjande och ge förslag på utveckling av IT-system och verksamhet.

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    DEVIS: Design av verksamhetsstödjande IT-system - En designteori och metod
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  • 43.
    Buylova, Alexandra
    et al.
    Faculty of Social Sciences, Department of Political Science, Stockholm University, Stockholm, Sweden.
    Fridahl, Mathias
    Linköping University, Department of Thematic Studies, Tema Environmental Change. Linköping University, Faculty of Arts and Sciences. Linköping University, Centre for Climate Science and Policy Research, CSPR.
    Nasiritousi, Naghmeh
    Faculty of Social Sciences, Department of Political Science, Stockholm University, Stockholm, Sweden; The Swedish Institute of International Affairs, Stockholm, Sweden.
    Overland, Indra
    The Norwegian Institute of International Affairs, Oslo, Norway.
    Reischl, Gunilla
    The Swedish Institute of International Affairs, Stockholm, Sweden.
    Climate action in the making: business and civil society views on the world’s first carbon border levy2022In: Climate Action, E-ISSN 2731-3263, Vol. 1, no 1, article id 17Article in journal (Refereed)
    Abstract [en]

    Carbon border levies have been suggested as an important tool for ramping up climate action. Such a levy is being negotiated as part of the EU’s Green Deal, with input from public consultations. The success of the EU’s carbon border adjustment mechanism (CBAM) will depend on its design and acceptance. While most analyses focus on resistance from the EU’s major external trade partners, this article analyses the views of non-state actors within the EU. Their views will be decisive for the cohesion and determination of the EU as the CBAM proposal encounters external resistance. Examining the views of European business and civil society organizations expressed by 276 respondents in the EU’s public consultation, we show that there is general support for CBAM but divergent views on its purpose and on what to do about the allocation of free allowances in the EU Emissions Trading System, sectoral coverage, exemptions for third countries, export rebates and emissions scope. The success and strength of CBAM will depend on whether the EU is able to resolve these design issues and reach compromises between the opposing views of business and civil society.

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  • 44.
    Caic, Martina
    et al.
    Karlstad Univ, Sweden; Hanken Sch Econ, Finland.
    Holmlid, Stefan
    Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.
    Mahr, Dominik
    Hanken Sch Econ, Finland; Serv Sci Factory, Netherlands; Maastricht Univ, Netherlands.
    Odekerken-Schroder, Gaby
    Maastricht Univ, Netherlands.
    Beneficiaries View of Actor Networks: Service Resonance for Pluralistic Actor Networks2019In: International Journal of Design, ISSN 1991-3761, E-ISSN 1994-036X, Vol. 13, no 3, p. 69-88Article in journal (Refereed)
    Abstract [en]

    In design for service, understanding the social fabric of the service system demands special focus, because the networks of actors that collaboratively create value strongly affect the multitude of service values for the beneficiaries of the system. This article explores mental models of actor networks from the phenomenological perspective of the beneficiaries, who ultimately determine the value of the service. The authors argue for a visual phenomenology and leverage the resourcefulness of individual network actors through a qualitative interpretive study that relies on in-depth interviews supported by generative card activities. By asking service beneficiaries (in this case, the elderly) to map their care-based network contexts, this method encourages human-centered, participatory approaches that reveal service systems from beneficiaries perspectives. With an analysis of constructed visual artefacts and data-rich narratives that uncover the instrumentality of visualizations, the authors further identify different types of networks and the dominant values held by each networks focal actors. The authors hence suggest that not only should value creation as such be viewed as idiosyncratic, but so should the networks of actors that co-create value. Finally, the concept of service resonance is suggested to aid in accounting for the pluralistic perspectives of the network actors.

  • 45.
    Cameron, Lachlan
    et al.
    Energy research Centre of the Netherlands (ECN).
    Harms, Natalie
    Energy research Centre of the Netherlands (ECN).
    van Tilburg, Xander
    Energy research Centre of the Netherlands (ECN).
    Gardiner, Ann
    Ecofys, Germany.
    Fridahl, Mathias
    Linköping University, The Tema Institute, Tema Environmental Change. Linköping University, The Tema Institute, Centre for Climate Science and Policy Research . Linköping University, Faculty of Arts and Sciences.
    Davis, Stacey
    Center for Clean Air Policy (CCAP).
    Pitt, Hannah
    Center for Clean Air Policy (CCAP).
    von Luepke, Heiner
    GIZ, Germany.
    Herrmann, Lisa
    GIZ, Germany.
    Zachow, Inga
    GIZ, Germany.
    Day, Thomas
    NewClimate Institute, Germany.
    Röser, Frauke
    NewClimate Institute, Germany.
    Levin, Kelly
    WRI, the USA.
    Vener, James
    UNDP.
    NAMAs and INDCs: Interactions and opportunities2015Report (Other academic)
    Abstract [en]

    Countries representing more than 90 percent of global greenhouse gas emissions and population have submitted intendednationally determined contributions (INDCs) in anticipation of the 21st COP in Paris. In parallel, developing countries are designing at least 152 nationally appropriate mitigation actions (NAMAs) and 13 have secured implementation funding. Connecting these two concepts, more than a third of developing countries communicate a role for NAMAs in their INDCs. 

    It is therefore vital to understand the potential role of NAMAs (here understood as specific actions) with respect to INDCs (which are often broader targets) and vice versa. This paper explores the links between NAMAs and INDCs with regard to various elements central to their implementation, including: access to finance; stakeholder engagement; sustainable development impacts; measurement, reporting and verification (MRV); and institutional frameworks.

    To avoid delaying mitigation action any further, it is important to keep momentum behind NAMAs. They represent one of the few tools at our disposal for countries to undertake mitigation actions, be recognised for these efforts, and mobilise climate finance and investment. The skills and learning on NAMA development can be seen more fundamentally as capacity for the design of bottom-up actions. Attention should be paid now to ensure that this capacity is maintained in the future. To do this, continued attention must be paid to NAMAs in Paris, as a key implementation tool for INDCs and, therefore, a key element of the success of a new global climate agreement.

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  • 46.
    Carrara Aste, Joy
    et al.
    Linköping University, Department of Management and Engineering.
    Lind, Kristina
    Linköping University, Department of Management and Engineering.
    Kravhantering i systemutvecklingsprojekt: En nulägesanalys av kravrelaterade risker2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Many IT projects fail and deficiencies in requirements management is often considered to be an underlying cause. Media and various studies continuously stress the importance of this process as it leads to IT-systems that meet user and business needs. This essay aims to take a closer look at problems in requirement management within system development projects; more specifically identify requirement related risks in theory and in practice. Through an illumination of these risks, we strive to increase the reader’s knowledge and awareness, thereby potentially reducing risks related to flawed requirements processes. The requirement related risks were identified through a literature review and qualitative research. The empirical data presented in this study were collected through three semi-structured interviews conducted in three different companies.Three topics, competence, communication/cooperation, and requirement quality, clearly emerged during our analysis. We felt that these areas summed up most of the identified requirement related risks and spanned across the entire requirements management process. Through the identification of these risk areas a clearer picture of what may be the basis for the requirements related risks emerged in the essay.

  • 47.
    Cars, Otto
    et al.
    Publ Hlth Agcy Sweden, Sweden.
    Xiao, Yonghong
    Zhejiang Univ, Peoples R China.
    Lundborg, Cecilia Stalsby
    Karolinska Inst, Sweden.
    Nilsson, Lennart E
    Linköping University, Department of Clinical and Experimental Medicine, Division of Microbiology and Molecular Medicine. Linköping University, Faculty of Medicine and Health Sciences.
    Shen, Jianzhong
    China Agr Univ, Peoples R China.
    Sun, Qiang
    Shandong Univ, Peoples R China.
    Bi, Zhenqiang
    Shandong Ctr Dis Control and Prevent, Peoples R China.
    Borjesson, Stefan
    Natl Vet Inst, Sweden.
    Greko, Christina
    Natl Vet Inst, Sweden.
    Wang, Yang
    China Agr Univ, Peoples R China.
    Liu, Yuqing
    Shandong Acad Agr Sci, Peoples R China.
    Ottoson, Jakob
    Natl Food Agcy, Sweden.
    Li, Xuewen
    Shandong Univ, Peoples R China.
    Nilsson, Maud
    Linköping University, Department of Clinical and Experimental Medicine, Division of Microbiology and Molecular Medicine. Linköping University, Faculty of Medicine and Health Sciences.
    Yin, Hong
    Linköping University, Department of Clinical and Experimental Medicine, Division of Microbiology and Molecular Medicine. Linköping University, Faculty of Medicine and Health Sciences.
    Bi, Zhenwang
    Shandong Ctr Dis Control and Prevent, Peoples R China.
    Zheng, Beiwen
    Zhejiang Univ, Peoples R China.
    Xia, Xi
    China Agr Univ, Peoples R China.
    Chen, Baoli
    Shandong Ctr Dis Control and Prevent, Peoples R China.
    Ding, Lilu
    Shandong Univ, Peoples R China.
    Sun, Pan
    Shandong Univ, Peoples R China.
    Dyar, Oliver James
    Karolinska Inst, Sweden.
    Hulth, Anette
    Publ Hlth Agcy Sweden, Sweden.
    Tomson, Goran
    Karolinska Inst, Sweden; Karolinska Inst, Sweden.
    Building bridges to operationalise one health: A Sino-Swedish collaboration to tackle antibiotic resistance2016In: One Health, ISSN 2352-7714, ONE HEALTH, Vol. 2, p. 139-143Article in journal (Refereed)
    Abstract [en]

    Antibiotic resistance is a complex global health challenge. The recent Global Action Plan on antimicrobial resistance highlights the importance of adopting One Health approaches that can cross traditional disciplinary boundaries. We report on the early experiences of a multisectoral Sino-Swedish research project that aims to address gaps in our current knowledge and seeks to improve the situation through system-wide interventions. Our research project is investigating antibiotic use and resistance in a rural area of China through a combination of epidemiological, health systems and laboratory investigations. We reflect here on the challenges inherent in conducting long distance cross-disciplinary collaborations, having now completed data and sample collection for a baseline situation analysis. In particular, we recognise the importance of investing in aspects such as effective communication, shared conceptual frameworks and leadership. We suggest that our experiences will be instructive to others planning to develop similar international One Health collaborations. (c) 2016 The Authors. Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

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  • 48.
    Cederling, Ulf
    et al.
    Växjö University, Sweden.
    Ekinge, Roland
    Whirlpool Sweden AB.
    Lennartsson, Bengt
    Linköping University, Department of Science and Technology. Linköping University, The Institute of Technology.
    Taxén, Lars
    Ericsson Utvecklings AB.
    Wedlund, Tommy
    Linköping University, Department of Computer and Information Science. Linköping University, The Institute of Technology.
    A Project Management Model Based on Shared Understanding2000In: Proceedings of the 33rd Annual Hawaii International Conference on System Sciences, 2000, IEEE , 2000Conference paper (Refereed)
    Abstract [en]

    Traditionally in industrial system development, the total project is decomposed into phases. The result from one phase, normally a document or a system component, is passed to the phase(s) to follow. The deliverables from the "phases" are often prescribed in standards or corporate guidelines. This metaphor, where understanding is packaged into documents, has been a cornerstone for our educational systems as well as for organizing engineering or social development projects. It is assumed that the understanding once achieved by the author(s) of the document will be transferred to its reader(s). In three longitudinal case studies of industrial development projects, a new view has evolved. The analysis team develops a capability to answer questions occurring on the fly, rather than writing down answers to initially stated issues. Our aim is to define a model based upon developing and making available shared understanding. The paper presents a survey of the case studies. In a fourth project an embryo of the new system development model is being applied and evaluated.

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  • 49.
    Cronholm, Stefan
    Linköping University, Department of Computer and Information Science. Linköping University, Faculty of Arts and Sciences.
    Metodverktyg och användbarhet: en studie av datorstödd metodbaserad systemutveckling1998Doctoral thesis, monograph (Other academic)
    Abstract [sv]

    This thesis describes usability goals for method tools. Method tools are a type of CASE-tool aiming to support computer- and method-based information systems development. The aim of the thesis is to develop knowledge in order to suggest recommendations for achieving more usable method tools. The thesis takes an action perspective. An important starting-point in identifying usability goals are the existing modelling acts in the system development process specifying requirements for how method tools shall be developed.

    The thesis is performed as a prototyping approach embracing three steps. Output from a previous step is used as input to the following step. Further the thesis is based on studies of real cases where actors have interacted with method tools. In order to gain data I have used questionnaires, interviews and observations. The thesis embraces 12 usability goals for method tools. These goals are empirically generated and theoretically grounded. The identified usability goals are primary oriented towards the use situation system developer, method tool and task. Several usability goals can be characterised as more general and therefore are valid in areas beyond this use situation.

    The main contributions of this thesis are recommendations for developing method tools, a goal-means hierarchy presenting a composite description of usability attributes for method tools, characterising knowledge in a taxonomic form and a model which describes how modelling acts are related to usability goals.

  • 50.
    Cronholm, Stefan
    et al.
    Linköping University, Department of Computer and Information Science. Linköping University, The Institute of Technology.
    Ågerfalk, Pär J.
    Department of Informatics (ESA), Örebro University, Örebro, Sweden.
    On the Concept of Method in Information Systems Development1999Report (Other academic)
    Abstract [en]

    System development methods are often used as aids during the development of information systems. This paper examines the concept of method and other related notions in order to achieve a better understanding of their meaning and structure. The motivation for this paper is the emerging flora of different and related concepts and thus a need to sort things out. The main contribution of the paper is a conceptual model describing how the method concept and other related notions relate.

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