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  • 1.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Beyond Communication Loops - Multi-Responsive Actions in Business Processes2007In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 3, no 1Article in journal (Refereed)
    Abstract [en]

     The paper examines one of the corner-stones of the language/action (LAP) approaches: communication loop modelling. This kind of modelling is used in approaches like Action Workflow and DEMO and it includes the modelling of two fundamental roles; customer and performer. The paper extends earlier critical analysis of two-role models. It introduces the principle of multi-responsiveness, meaning that one organisational action can be a response to several different communication acts. The difference between a present triggering initiative and trans-situational background initiatives are described. The paper uses a reference case, the pizza shop case, well-known in the LAP community through earlier use in many papers 

  • 2.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    From ensemble view to ensemble artefact – An inquiry on conceptualisations of the IT artefact2013In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 7, no 1, p. 49-72Article in journal (Refereed)
    Abstract [en]

    This paper investigates the notion of an ensemble artefact. This concept is proposed by Sein et al (2011) in their description of the Action Design Research method. This concept is based on the ensemble view of IT artefacts, which is described by Orlikowski & Iacono (2001) together with four other views. The conceptual journey from ensemble view to ensemble artefact is found problematic and is the impetus for a conceptual inquiry conducted in this paper. The conceptual investigation is supported by the use of a case illustration of an IT artefact in the social welfare sector. The different views from Orlikowski & Iacono are analysed and com-pared. The suggested conceptualisation of IT artefacts based on the ensemble view, made by Orlikowski & Iacono, is also analysed. Based on these analyses an alternative view is articu-lated: A communication tool view of IT artefacts. This view is compared with the ensemble view, especially in a design research context. The notion of ensemble artefact is contested, as is the suggested use of it as a main conceptual basis in design research.

  • 3.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    The IT artefact: An ensemble of the social and the technical? – A rejoinder: An ensemble of the social and the technical? – A rejoinder2013In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 7, no 1, p. 90-99Article in journal (Refereed)
    Abstract [en]

    This paper is part of a discourse on the conceptualisation of the IT artefact. It is commentary paper based on the prior papers of Goldkuhl (2013), Silver & Markus (2013) and Purao et al (2013). It especially addresses the issues of how demarcate the IT artefact and how to concep-tualise it in relation to the social and the technical. As a part of this conceptual inquiry, the paper investigates the notion of the artefact. An artefact has always functions and it has always a context where the use of the artefact and its functions is intended to contribute to some goals. As soon as we speak of an artefact, some use context is implied. Based on these premis-es, the paper articulates a view on the IT artefact to be a social artefact. Social does not mean that there are any humans as part of the artefact; humans appear as the users in the implied context of the artefact. Social means that the IT artefact is a semiotic artefact intended for communication between people. The IT artefact is sociotechnical artefact, which means that it is a combined technical and semiotic artefact and the use of it (by a user) implies combined technical and communicative actions. As a consequence of this view the paper also argues for co-design of IT artefact and work context. This is done in opposition to a techno-centric de-sign of the IT artefact, which will imply a restricted design of context purely through artefact design.

  • 4.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    The research practice of practice research: theorizing and situational inquiry2011In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 5, no 1, p. 7-29Article in journal (Refereed)
    Abstract [en]

    An approach to practice research is presented. The main ideas of practice research is 1) to consider the empirical field in terms of practices, 2) to develop knowledge through situational inquiries into local operational practices based on problems and needs in such practices and 3) to contribute with abstract useful knowledge to general practice and research community. This means that practice research is research about practices, research from practices, research for practices, research with practices and usually research in practices. Practice research is divided into two closely related sub-practices: situational inquiry and theorizing. Practice research is also related to three target practices/communities: local operational practice, general practice and research community. The paper also contains ontological assumptions (from practice theories) and epistemological assumptions (from pragmatist epistemology). Three examples of practice research are briefly described as illustrations. The main purpose of the paper is to describe the research practice of practice research.

  • 5.
    Hultgren, Göran
    et al.
    Dalarna University, Sweden.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    How to research e-services as social interaction: Multi-grounding practice research aiming for practical theory2013In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 7, no 2, p. 104-120Article in journal (Refereed)
    Abstract [en]

    This research on e-services represents a move away from a techno-centric view of e-service to seeing them as embedded in social interaction. The consequences of this focus shift are de-scribed in relation to how to conduct such research. The research approach of a large research endeavour, ranging over several years, is described. The research is characterised as practice research with the purpose of creating abstract knowledge aiming for both the practice field (general practice) and for researcher communities (as an addition to scientific body of knowledge). The knowledge result from this practice research has been given the form of a practical theory of e-services, with the intention to be useful for both practitioners and re-searchers. A practical theory is aimed to be useful in investigating and managing some phe-nomenon. The e-service research has also applied the epistemological strategy of multi-grounding. Multi-grounding means a combination of empirical, theoretical and internal grounding. The research principles of practice research, practical theory and multi-grounding are described. How these principles are applied in the e-services research is elaborated. Expe-riences from the use of this research approach are accounted for.

  • 6.
    Lagsten, Jenny
    et al.
    Örebro universitet, Handelshögskolan vid Örebro Universitet.
    Nordström, Malin
    Health Informatics Centre, Karolinska Institutet, Sweden; Department of Management and Engineering, Linköping University, Sweden .
    Evaluating an IT Governance model-in-use2015In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 9, no 1, p. 93-112Article in journal (Refereed)
    Abstract [en]

    IT Governance models represent ideals for how a collection of practices or mechanisms shall enhance the achievement of IT/business alignment in the organisation. In practice IT Govern-ance (ITG) models are interpreted and adapted to get the work done. In this paper we suggest an evaluation method for comparing an ideal ITG model (the model-in-concept) with the cor-responding use of the model in daily operations (the model-in-use). Theoretically we have approached the development of the ITG evaluation method from a deployment perspective meaning that a model first is developed and described by model developers and thereafter interpreted, adapted and used in the organisational context. Further, we have applied the con-cept of model rationale in order to express the logic of the model-in-concept as intended by the model developers. In our action research study we show how we have developed and test-ed the ITG evaluation method as part of an evaluation of the deployment and use of an ITG model in a large healthcare organisation. Our findings suggests that the evaluation method give support for in depth evaluation, dialog and learning concerning the complex logic of an ITG model-in-concept and model-in-use.

  • 7.
    Nordström, Malin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Practitioners’ motives as a key issue in organizing practice research collaboration2011In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 5, no 1, p. 133-146Article in journal (Refereed)
    Abstract [en]

    Practice Research has evolved as a fruitful research paradigm in Information Systems (IS). In practice research case studies and other forms of intervention in local practices are central. Such studies require cooperation with practitioners. A researcher’s motives for conducting case studies are primarily to collect and analyze data for research purposes. A practice researcher also aims to develop scientific contributions of practical value. This article elaborates on the practitioners’ motives for participating in practice research using the case of a knowledge initiative (KI) concerning IS maintenance and evolution as an empirical example. KI has been arranged as a professional community in which practitioners (as KI members) and researchers have worked together to develop knowledge. By analyzing patterns of the KI members’ statements and engagements, we identify some tentative motives for practitioners to participate in practice research. The results show that their main motives are to influence research, increase their competence, being a part of a social community, and solve specific problems. With this in mind we are able to arrange for practice research cooperation that meets both researchers’ and practitioners’ motives. The article is concluded with key issues for organizing successful practice research collaboration

  • 8.
    Taxén, Lars
    Linköping University, Department of Science and Technology, Visual Information Technology and Applications (VITA). Linköping University, The Institute of Technology.
    Activity Modalities - A Multi-dimensional Perspective on Coordination, Business Processes and Communication2007In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 3, no 1, p. 93-133Article in journal (Refereed)
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