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  • 1.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Granath, Malin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Stakeholders’ stake and relation to smartness in smart city development: Insights from a Swedish city planning project2018Ingår i: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 35, nr 4, s. 693-702Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Many of today's city planning projects aim to realize smart city ambitions. In order to plan and build a smart city district, where ICT is integrated in critical infrastructure and used to control and govern city functions in innovative ways, new ways of working in city planning are needed. The purpose of this article is to develop a framework that takes into account stakeholders and smartness dimensions in city planning. We have studied a city district development in Sweden where a new planning approach was implemented. The developed framework was used to analyze the complexity of this city planning process. By defining which smartness dimension each stakeholder primarily focus on and analyzing the consequences of this, the framework pinpoints each stakeholder's contribution and/or hindrance to the process and outcome. A recommendation from this study is that new stakeholder groups are important to involve in smart city planning, but this also adds complexity that must be acknowledged when setting up this kind of projects. The developed framework can be useful when organizing and staffing city planning processes as well as when evaluating project outcomes.

  • 2.
    Axelsson, Karin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Tekniska högskolan.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Tekniska högskolan.
    Lindgren, Ida
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Tekniska högskolan.
    Public e-services for agency efficiency and citizen benefit: findings from a stakeholder centered analysis2013Ingår i: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 30, nr 1, s. 10-22Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The main goals of e-government are to increase agency efficiency and offer benefits to citizens. These goals have often been addressed as two interplaying outcomes of public e-service development, which are possible to achieve in parallel. This article shows that the two frequently applied stakeholders of e-government (agencies and citizens) are much too extensive and heterogeneous in order to be meaningfully addressed in public e-service conceptualization and development. We conduct a stakeholder centered analysis of a public e-service development and implementation process in order to identify stakeholder groups and discuss how they differ in their perceptions and, consequently, also in their feelings of relevance and need related to the e-service. By adopting a multi-faceted perspective on stakeholders, public e-service development can be analyzed and understood in a way that takes several stakeholder groups into account. Our study contributes with deeper insights about a situation where stakeholder salience changes over time, while some stakeholder groups have low salience during the entire process. The result of conducting a stakeholder centered analysis is that we, by visualizing the stakeholder groups' differences, are better prepared to meet and combine different needs related to a planned e-service. Thus, we argue that a stakeholder centered analysis of expectations and opinions concerning the e-service help to develop e-services possible to succeed in offering both external service and internal efficiency.

  • 3.
    Goldkuhl, Göran
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    E-government design research: Towards the policy-ingrained IT artifact2016Ingår i: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 33, nr 3, s. 444-452Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper investigates whether design research in e-government should be conducted in some special way compared with standard models for design research. It reviews literature in e-government and design research in order to generate an answer to this research question. The result of this review affirms that the policy character of e-government should determine the way that such design research is conducted. A tentative e-government design research model, consisting of different activities is formulated. This model consists of the following activities: theorizing, policy analysis, workpractice analysis, co-design and co-evaluation of IT artifact and workpractice. Three specific e-government design research principles are formulated: The policy principle, the co-design principle and the theorizing principle. One important result from this paper is the formulation of the concept of the policy-ingrained artifact as an important empirical outcome from e-government design research. A design research case study on social welfare allowances has been used for the generation as well as the validation of the proposed e-government design research model.

  • 4.
    Karlsson, Fredrik
    et al.
    Örebro University, Sweden.
    Holgersson, Jesper
    University of Skövde, Sweden.
    Söderström, Eva
    University of Skövde, Sweden.
    Hedström, Karin
    Örebro University, Sweden.
    Exploring user participation approaches in public e-service development2012Ingår i: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 29, nr 2, s. 158-169Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    It has been argued that user participation is important when public authorities develop e-services. At the same time there is limited research on the usefulness of existing user participation approaches in public e-service development. In this paper we, therefore, analyze how the three user participation approaches – participatory design, user-centered design, and user innovation – meet the strategic e-service goals of the EU and the US. In doing so, we identify three challenges that need to be considered when choosing among these approaches: 1) unclear user target segments can impede the fulfillment of usability and relevance goals, 2) the nature of participation can impede the fulfillment of democracy goals, and 3) lack of adequate skills can impede the fulfillment of efficiency goals.

  • 5.
    Lindgren, Ida
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Tekniska högskolan.
    Jansson, Gabriella
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Statsvetenskap. Linköpings universitet, Filosofiska fakulteten.
    Electronic services in the public sector: A conceptual framework2013Ingår i: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 30, nr 2, s. 163-172Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Electronic services provided by governmental organizations, here referred to as public e-services, are frequently discussed in the e-government literature. There is, however, little consensus on the meaning of the concepts used to describe and discuss these e-services, and hence, the literature is full of synonymous terms and concepts. This paper is conceptual and presents efforts to understand e-services in the public sector domain by unpacking the public e-service concept into three dimensions; as being (1) a service, (2) electronic, and (3) public (as contrasted to being private). Based on a hermeneutic analysis, these dimensions are discussed in a number of combinations, illustrating that a multi-dimensional take on public e-services must be adopted in order to capture the complexity of governmentally supplied e-services and contribute to theory development, as well as practical utility.

  • 6.
    Lindgren, Ida
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Ostergaard Madsen, Christian
    IT Univ Copenhagen, Denmark.
    Hofmann, Sara
    Univ Agder, Norway.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Close encounters of the digital kind: A research agenda for the digitalization of public services2019Ingår i: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 36, nr 3, s. 427-436Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper contributes to e-government research by presenting a review and discussion on how digitalization of public services has affected the interaction between citizens and government. We argue for a conceptualization and critical reflection on the nature of the underlying interaction between citizens and public officials - the public encounter - that digital public services are developed to support. We apply a qualitative and hermeneutic approach and illustrate that digital public services change public encounters concerning when, where, and how interactions occur, what each actor does, and the skills required of them. By relating these changes to emerging digital technologies (e.g. data mining, machine learning, sensor technology, and service automation), we illustrate that while these new technologies carry the potential to further digitalize service provision and fulfill the democratic goals of digital government, authorities can apply the same technology to restrict, control, and surveil citizens. Based on a critical discussion on what digitalization might entail for society, we identify problem areas arising from this development and propose a research agenda for understanding this phenomenon further. We raise questions and ethical concerns regarding accountability and reskilling of citizens and public officials as public service provision becomes citizen self-service.

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