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  • 1. Order onlineBuy this publication >>
    Lidman, Linda
    Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences.
    Employee-driven innovation in the public sector: At the intersection of innovation support and workplace conditions2023Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    The overall aim of this thesis is to contribute knowledge about employee-driven innovation (EDI), with a particular focus on conditions in the workplace when innovation support is introduced in municipal contexts. The thesis is based on 23 qualitative interviews with managers, employees, and innovation coaches from three municipal sites in Sweden where innovation support has been implemented. The four included studies examine how innovation support is set up, what role first-line managers play, what drives employees to engage in EDI, and the outcomes of innovation work in the studied cases.

    The thesis’ results show how innovation support was set up as parallel structures operating independently from regular municipal operations, which made it difficult for employees and managers to connect and integrate innovation work with everyday work. Furthermore, the results show how the studied municipalities did not define clear objectives for working with innovation, which in turn resulted in a multitude of inextricably linked negative effects for the innovation support operations, the managers, the employees, and the outcome of the innovation work. In addition, the study results demonstrate the importance of providing rich environments for learning and innovation in the workplace, to consider and support employee engagement in public sector innovation and to support the entire innovation process, including the implementation phase.   

    The first conclusion drawn is that employee-driven innovation work happens at the intersection of innovation support and current workplace conditions. This implies that support measures need to be integrated into employees’ everyday work to create favourable conditions for EDI. The second conclusion is that it is imperative for municipal organisations intending to support EDI to define objectives for working with innovation and to anchor and communicate these objectives throughout the organisation. 

    List of papers
    1. Innovation Support in Swedish Municipalities: Challenges on the Way to Increased Innovation Capacity in Public Organisations
    Open this publication in new window or tab >>Innovation Support in Swedish Municipalities: Challenges on the Way to Increased Innovation Capacity in Public Organisations
    2022 (English)In: Scandinavian Journal of Public Administration, ISSN 2001-7405, E-ISSN 2001-7413, Vol. 26, no 3, p. 25-44Article in journal (Refereed) Published
    Abstract [en]

    Public sector innovation and innovation capacity have gained increased attention inresearch and policy in recent decades, but empirical knowledge is still limited. Thisarticle focuses on initiatives to systematically support innovation in the public sector,with the aim of exploring challenges related to the organisation of innovation support inSwedish municipalities. The study is based on three case studies of municipal innovationsupport operations and 23 qualitative interviews with participants within these operations.The findings show how different innovation support strategies were chosen, ranging fromsuggestion box setups to idea coaching and training using service design methodology.Regardless of strategy, the initiatives faced challenges related to a lack of direction onwhat to innovate and implementation phases not being part of the innovation support.Other challenges related to managers being involved too late in the innovation processesand difficulties securing a commitment to work with innovation within the organisation.These findings point to both the general challenges of supporting change in organisationsand the specific challenges of introducing innovation and setting up innovation support inpublic sector organisations.

    Place, publisher, year, edition, pages
    Göteborg: Göteborg School of Public Administration, 2022
    National Category
    Work Sciences
    Identifiers
    urn:nbn:se:liu:diva-188538 (URN)
    Available from: 2022-09-15 Created: 2022-09-15 Last updated: 2023-03-22
    2. Managers’ support for workplace innovation in the public sector: Wedged between expectations and conditions
    Open this publication in new window or tab >>Managers’ support for workplace innovation in the public sector: Wedged between expectations and conditions
    2022 (English)In: European Journal of Workplace Innovation, ISSN 2387-4570, Vol. 7, no 1, p. 84-108Article in journal (Refereed) Published
    Abstract [en]

    Over the past few years, public policy interventions have been initiated to promote public sector innovation. These top-down initiatives have been aimed at generating bottom-up movement, and first-line managers are believed to play an important role in this transformation. However, little is known about the challenges first-line managers face in their role as agents of change. This article provides unique insight into the expectations and conditions that first-line managers face when innovation support is implemented in municipalities. The article draws on 23 interviews with participants from three Swedish cases where innovation support has been implemented in the municipal context. These three cases of innovation support are examples of conscious efforts to systematise innovation work that also affect the first-line managers in the organisation. The findings reveal that a multitude of expectations pointing towards an exploration logic are placed on first-line managers to lead, dare and support in connection with employee-driven innovation, but the conditions under which they operate point towards an exploitation logic. The managers find themselves wedged between high expectations and a lack of mandate, resources and organisational support for workplace innovation in the public sector context.

    Place, publisher, year, edition, pages
    Kristiansand: , 2022
    Keywords
    innovation support, public sector, municipalities, first-line manager, workplace innovation, employee-driven innovation, EDI
    National Category
    Work Sciences Public Administration Studies
    Identifiers
    urn:nbn:se:liu:diva-184228 (URN)10.46364/ejwi.v7i1.927 (DOI)
    Available from: 2022-04-08 Created: 2022-04-08 Last updated: 2023-03-22
    3. Learning and employee-driven innovation in the public sector – the interplay between employee engagement and organisational conditions
    Open this publication in new window or tab >>Learning and employee-driven innovation in the public sector – the interplay between employee engagement and organisational conditions
    2023 (English)In: Journal of Workplace Learning, ISSN 1366-5626, E-ISSN 1758-7859, Vol. 35, no 9, p. 86-100Article in journal (Refereed) Published
    Abstract [en]

    Purpose – The purpose of this study is to examine learning and employee-driven innovation (EDI) in thepublic sector, with a particular focus on the interplay between employee engagement and organisationalconditions.

    Design/methodology/approach – The material consists of qualitative interviews with 23 participantsfrom three municipal sites of innovation support that participated in a national programme aiming tostrengthen municipalities’ innovation work.

    Findings – The study found numerous constraining organisational conditions resulting in consequentialloss of employee engagement for EDI. The conclusion drawn is that employee engagement and enablingorganisational conditions are central to EDI in public sector workplaces, and that incorporating EDI intomunicipal daily operations requires paying attention to the interplay between organisational conditions andemployee engagement.

    Originality/value – This paper provides important guidance for supporting EDI in the public sector.Implementing EDI into operations requires employee engagement to be successful. However, employees’engagement should not be overlooked or taken for granted. A practical implication of this study is that EDI inthe workplace must be encouraged by creating a learning environment that supports innovative learning inthe workplace. In practice, measures should be taken to support employee engagement by creatingorganisational conditions that provide a more expansive learning environment to ensure the continuity andperpetuation of EDI in public sector organisations.

    Place, publisher, year, edition, pages
    Emerald Group Publishing Limited, 2023
    Keywords
    Employee-driven innovation, Workplace learning, Learning environment, Public sector innovation
    National Category
    Work Sciences
    Identifiers
    urn:nbn:se:liu:diva-191764 (URN)10.1108/jwl-05-2022-0055 (DOI)000929569700001 ()2-s2.0-85147562029 (Scopus ID)
    Available from: 2023-02-13 Created: 2023-02-13 Last updated: 2023-03-22Bibliographically approved
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  • 2.
    Lidman, Linda
    Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences.
    The Gap Between the Rhetorical Why and the Practical What and How of Public Sector Innovation2023In: International Journal of Public Administration, ISSN 0190-0692, E-ISSN 1532-4265Article in journal (Refereed)
    Abstract [en]

    Politicians and policymakers call for public sector innovation to address societal challenges and to streamline and cut costs. This results in rationales to handle both smaller and more complex types of innovation. To explore how these rationales materialize at a workplace level, this paper aims to examine perceptions of why innovation in the public sector is needed, what innovation is, and how innovation work can be conducted. The findings demonstrate difficulties in establishing an organizational purpose for innovation and translating this understanding into practice. The result is a gap between the rhetorical why and the practical what and how of innovation.

    Download full text (pdf)
    fulltext
  • 3.
    Lidman, Linda
    et al.
    Linköping University, The Institute of Technology. Linköping University, Department of Computer and Information Science, CSELAB - Cognitive Systems Engineering Laboratory.
    Babic, Ankica
    Linköping University, The Institute of Technology. Linköping University, Department of Biomedical Engineering, Medical Informatics.
    Arvola, Mattias
    Linköping University, The Institute of Technology. Linköping University, Department of Computer and Information Science, CSELAB - Cognitive Systems Engineering Laboratory.
    Lönn, Urban
    Thoraxkirurgi Uppsala.
    Defending clinician values: Quality-in-use of decision support systems for thoracic surgery2002In: Am Medic Inform Ass Annual Symposium,2002, 2002, p. 1082-1082Conference paper (Refereed)
    Abstract [en]

    The aims of the practical work carried out within this research were to redesign a clinical decision support system for thoracic surgeons, called AssistMe and to evaluate the concept behind this system.

  • 4.
    Lidman, Linda
    et al.
    Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences.
    Gustavsson, Maria
    Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences. Linköping University, HELIX Competence Centre.
    Fogelberg Eriksson, Anna
    Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences. Linköping University, HELIX Competence Centre.
    Innovation Support in Swedish Municipalities: Challenges on the Way to Increased Innovation Capacity in Public Organisations2022In: Scandinavian Journal of Public Administration, ISSN 2001-7405, E-ISSN 2001-7413, Vol. 26, no 3, p. 25-44Article in journal (Refereed)
    Abstract [en]

    Public sector innovation and innovation capacity have gained increased attention inresearch and policy in recent decades, but empirical knowledge is still limited. Thisarticle focuses on initiatives to systematically support innovation in the public sector,with the aim of exploring challenges related to the organisation of innovation support inSwedish municipalities. The study is based on three case studies of municipal innovationsupport operations and 23 qualitative interviews with participants within these operations.The findings show how different innovation support strategies were chosen, ranging fromsuggestion box setups to idea coaching and training using service design methodology.Regardless of strategy, the initiatives faced challenges related to a lack of direction onwhat to innovate and implementation phases not being part of the innovation support.Other challenges related to managers being involved too late in the innovation processesand difficulties securing a commitment to work with innovation within the organisation.These findings point to both the general challenges of supporting change in organisationsand the specific challenges of introducing innovation and setting up innovation support inpublic sector organisations.

    Download full text (pdf)
    fulltext
  • 5.
    Lidman, Linda
    et al.
    Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences.
    Gustavsson, Maria
    Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences. Linköping University, HELIX Competence Centre.
    Fogelberg Eriksson, Anna
    Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences. Linköping University, HELIX Competence Centre.
    Learning and employee-driven innovation in the public sector – the interplay between employee engagement and organisational conditions2023In: Journal of Workplace Learning, ISSN 1366-5626, E-ISSN 1758-7859, Vol. 35, no 9, p. 86-100Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this study is to examine learning and employee-driven innovation (EDI) in thepublic sector, with a particular focus on the interplay between employee engagement and organisationalconditions.

    Design/methodology/approach – The material consists of qualitative interviews with 23 participantsfrom three municipal sites of innovation support that participated in a national programme aiming tostrengthen municipalities’ innovation work.

    Findings – The study found numerous constraining organisational conditions resulting in consequentialloss of employee engagement for EDI. The conclusion drawn is that employee engagement and enablingorganisational conditions are central to EDI in public sector workplaces, and that incorporating EDI intomunicipal daily operations requires paying attention to the interplay between organisational conditions andemployee engagement.

    Originality/value – This paper provides important guidance for supporting EDI in the public sector.Implementing EDI into operations requires employee engagement to be successful. However, employees’engagement should not be overlooked or taken for granted. A practical implication of this study is that EDI inthe workplace must be encouraged by creating a learning environment that supports innovative learning inthe workplace. In practice, measures should be taken to support employee engagement by creatingorganisational conditions that provide a more expansive learning environment to ensure the continuity andperpetuation of EDI in public sector organisations.

    Download full text (pdf)
    fulltext
  • 6.
    Lidman, Linda
    et al.
    Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences.
    Gustavsson, Maria
    Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences. Linköping University, HELIX Competence Centre.
    Fogelberg Eriksson, Anna
    Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences.
    Managers’ support for workplace innovation in the public sector: Wedged between expectations and conditions2022In: European Journal of Workplace Innovation, ISSN 2387-4570, Vol. 7, no 1, p. 84-108Article in journal (Refereed)
    Abstract [en]

    Over the past few years, public policy interventions have been initiated to promote public sector innovation. These top-down initiatives have been aimed at generating bottom-up movement, and first-line managers are believed to play an important role in this transformation. However, little is known about the challenges first-line managers face in their role as agents of change. This article provides unique insight into the expectations and conditions that first-line managers face when innovation support is implemented in municipalities. The article draws on 23 interviews with participants from three Swedish cases where innovation support has been implemented in the municipal context. These three cases of innovation support are examples of conscious efforts to systematise innovation work that also affect the first-line managers in the organisation. The findings reveal that a multitude of expectations pointing towards an exploration logic are placed on first-line managers to lead, dare and support in connection with employee-driven innovation, but the conditions under which they operate point towards an exploitation logic. The managers find themselves wedged between high expectations and a lack of mandate, resources and organisational support for workplace innovation in the public sector context.

    Download full text (pdf)
    fulltext
1 - 6 of 6
CiteExportLink to result list
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf