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  • 1.
    Anbäcken, Owe
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Behavioural Sciences, Sociology.
    Dahlgaard Park, Su Mi Fel Pnr
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Business Administration.
    The Implementation of a Quality System in the Care sector for Elderly and Handicapped People - a Swedish case study2005In: Abstracts ... annual convention / International Reading Association, ISSN 1060-2011, Vol. 6, no 3Article in journal (Refereed)
    Abstract [en]

    The article presents the empirical research results conducted in a Swedish care organization for elderly and handicapped. The objective of the research was to empirically assess the implementation and practices of a quality system (ISO 9000) from an organizational change and development perspective.

  • 2.
    Dahlgaard, Jens Jörn
    et al.
    Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering, Quality Technology and Management .
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Business Administration.
    A Model for Profound Affection and Attractive Quality Creation2008In: 11th QMOD Conference,2008, 2008Conference paper (Refereed)
  • 3.
    Dahlgaard, Jens Jörn
    et al.
    Linköping University, The Institute of Technology. Linköping University, Department of Mechanical Engineering, Quality Technology and Management.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    In Search of Excellence - Past, Present and Future2006In: Kreativ und Konsequent / [ed] Dahlgaard, Su Mi Park,Dahlgaard, Jens Jørn, Berglin: Carl Hanser Verlag , 2006, p. 57-84Chapter in book (Other academic)
    Abstract [de]

    "Qualität ist nicht alles, aber ohne Qualität ist alles nichts!", so Walter Masing. Wie kaum ein anderer hat Masing den Qualitätsbegriff geprägt und durch sein Wirken maßgeblich beeinflusst. Die DGQ gedenkt mit diesem Werk ihrem langjährigen Präsidenten und Ehren-Präsidenten. Unter der Herausgeberschaft von Herrn Professor Schnauber zeigen namhafte nationale und internationale Autoren aus Wissenschaft und Praxis, wie eng Kreativität und Innovation mit Qualitätsmanagement verknüpft sind - getreu des Leitmotivs von Walter Masing: nur mit einer gesicherten Basis lassen sich neue Gedanken generieren! Die Autoren widmen ihre Beiträge dieser großen Persönlichkeit des Qualitätsmanagements, dessen Einfluss weiterwähren wird.

  • 4.
    Dahlgaard, Jens Jörn
    et al.
    Linköping University, The Institute of Technology. Linköping University, Department of Mechanical Engineering, Quality Technology and Management.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Measurement - Metrology of Improvement and Change2006In: Quality Tools and Methods for The 21st Century / [ed] Tito Conti, Yoshio Kondo, Gregory Watson, Salem, NH, USA: GOAL QPC , 2006, p. 75-106Chapter in book (Other academic)
    Abstract [en]

      Quality Tools and Methods for The 21st Century. Perspectives of the International Academy for Quality.  

    A collection of writings about quality as a management discipline, business management, and product management. Edited by Tito Conti, Yoshio Kondo, and Gregory H. Watson.  Also includes valuable quality ideas and concepts from Hans Dieter Seghezzi, Barrie G. Dale, Norman Burgress, Jens J. Dahlgaard, Su Mi Park Dahlgaard, Herbert Schnauber, Joachim Zulch, Asbjorn Aune, Sijo Shiba, David Walden, Yoji Akao, Thong Ngee Goh, and Shoichi Shimizu.

    The topics in this book are divided into three parts. The first part describes quality as a management discipline that must be practiced with the same degree of attention to detail as is required for finance systems, information systems, and people systems. The focus of the second part is on topics where integration of quality and business management practices will create a more stable overall management system. The third part of this book describes contributions of quality methods to the innovative design of products and services. It is in this area that organizations can continue their development by using new management practices, methods and concepts as enablers of change to help them achieve their desire for long-term competitive strength.    

    As quality transitions into the mainstream of management, the emphasis of quality professionals must focus on the areas of innovation and design to ensure the future quality of business. This challenge of innovation will define the next focus areas for management in the coming decades.

  • 5.
    Dahlgaard, Jens Jörn
    et al.
    Linköping University, The Institute of Technology. Linköping University, Department of Mechanical Engineering, Quality Technology and Management.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Strategies, Values and Methods for Breakthrough and Sustainable Development2004In: Mega Week Conference of the e-TQM College,2004, 2004Conference paper (Refereed)
  • 6.
    Dahlgaard, Jens Jörn
    et al.
    Linköping University, The Institute of Technology. Linköping University, Department of Mechanical Engineering, Quality Technology and Management.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    The 4P Quality Strategy for Breakthrough and Sustainable Development2004In: European Quality, ISSN 0969-059X, Vol. 10, no 4Article in journal (Refereed)
  • 7.
    Dahlgaard, Jens Jörn
    et al.
    Linköping University, The Institute of Technology. Linköping University, Department of Mechanical Engineering, Quality Technology and Management.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Kammerlind, Peter
    Linköping University, The Institute of Technology. Linköping University, Department of Mechanical Engineering, Quality Technology and Management.
    In Search of Excellence in Leadership -a Comparison between European Leaders and Leaders in Swedish Health Care2004In: International Conference of the Central and Eastern European Countries,2004, 2004Conference paper (Refereed)
  • 8.
    Dahlgaard, Jens Jörn
    et al.
    Linköping University, The Institute of Technology. Linköping University, Department of Mechanical Engineering, Quality Technology and Management.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Kammerlind, Peter
    Linköping University, The Institute of Technology. Linköping University, Department of Mechanical Engineering, Quality Technology and Management.
    In Search of Excellence in Leadership -a Comparison between European Leaders and Leaders in Swedish Health Care2004In: International QMOD Conference,2004, 2004, p. 113-Conference paper (Refereed)
  • 9.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Business Administration.
    A Scandinavian Experience with a Japanese training Package on Human Motivation2005In: JSA Symposium,2005, 2005Conference paper (Refereed)
  • 10.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Business Administration.
    Conspectus on the quality movement2004In: Euro Asia : journal of management, ISSN 0872-8496, Vol. 14, no 27, p. 75-101Article in journal (Refereed)
  • 11.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Den männeskeliga dimensionen2003In: KvalietsMagasin, no Nr. 2Article in journal (Other (popular science, discussion, etc.))
  • 12.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Hjärtat ska också vara med2001In: Civilekonomen : tidning för Civilekonomernas riksförbund, ISSN 1400-0997, no Nr. 8Article in journal (Other (popular science, discussion, etc.))
  • 13.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Kan arbetet bidra till livskvalitet?2002In: Arbetsliv, ISSN 1650-5220, no Nr. 3Article in journal (Other (popular science, discussion, etc.))
  • 14.
    Dahlgaard Park, Su Mi
    Linköping University, Department of Management and Economics, Business Administration. Linköping University, Faculty of Arts and Sciences.
    Learning from East to West and West to East2006In: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 18, no 3, p. 216-237Article in journal (Refereed)
    Abstract [en]

    Purpose – Parallel with increasing awareness of importance in learning during the last few decades, numerous theorists from various disciplines have tried to shape ideas concerning learning seen from their perspectives. One negative consequence of these efforts has been observed as increased confusion and disputes among the theorists as well as practitioners due to “lacking of common ground” in their search on learning. Hence, the aim of this paper is to explore some critical aspects of learning, among others, root thinking, meaning of learning, nature, processes and outcomes of learning in order to identify possible common ground(s) in between various schools of thought. Design/methodology/approach – Through a literature survey the characteristics of learning in terms of the processes, the nature and the outcomes of learning are investigated. Besides the chosen contemporary literature on learning, ideas and philosophies of John Dewey (1859-1952) and Confucius (551-479, BC) have been explored in order to identify possible root thinking in the West and in the East. Findings – It is found that not much new knowledge has been accumulated since Confucius and despite multiple schools of thought in current research, the majority of western theorists base their ideas on Dewey's thinking. The meta learning wheel has been suggested to be a common ground for learning. Originality/value – The originalities of this paper are: both contemporary as well as classic literatures in learning are investigated.

  • 15.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Mer sport i arbetslivet2002In: Kvalitetsmagasinet, ISSN 1104-1579, no Nr. 2Article in journal (Other (popular science, discussion, etc.))
  • 16.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Business Administration.
    Perspectives on learning2004In: European Quality, ISSN 0969-059X, Vol. 11, no 1, p. 32-47Article in journal (Refereed)
  • 17.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Business Administration.
    The European excellence model - an 'Excellent' model for management control?2003In: The Asian Journal on Quality, ISSN 1598-2688, Vol. 4, no 1, p. 92-115Article in journal (Refereed)
  • 18.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Business Administration.
    The Trinity Model for Creating Motivation and Commitment2005In: ICQ05,2005, 2005Conference paper (Refereed)
  • 19.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Tillit stärker engagemanget2001In: Dagens nyheter, ISSN 1101-2447, no 30 oktoberArticle in journal (Other (popular science, discussion, etc.))
  • 20.
    Dahlgaard Park, Su Mi
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Business Administration.
    Anbäcken, Owe
    Linköping University, Department of Behavioural Sciences. Linköping University, Faculty of Arts and Sciences.
    The Implementation of a Quality System in the Care sectir fir Elderly and Handicapped People - a Swedish Case Study2005In: International QMOD Conference,2005, 2005Conference paper (Refereed)
  • 21.
    Dahlgaard Park, Su Mi
    et al.
    Linköping University, Department of Management and Economics, Business Administration. Linköping University, Faculty of Arts and Sciences.
    Anbäcken, Owe
    Linköping University, Department of Behavioural Sciences. Linköping University, Faculty of Arts and Sciences.
    The Implementation of a Quality System in the Care sector for Elderly and Handicapped People - a Swedish Case Study2005In: The Asian Journal on Quality, ISSN 1598-2688, Vol. 6, no 3, p. 1-18Article in journal (Refereed)
    Abstract [en]

    This paper presents the empirical research results conducted in a Swedish care organization for elderly and handicapped. The objective of the research was to empirically assess the implementation and practices of a quality system (ISO 9000) from an organizational change and development perspective. The empirical data were collected through multiple methods; interviews were carried out with key-persons and leadership in the organisation and surveys were conducted to all employees. Interactive methods have been applied to various groups in the organisations e.g., directors, supervisors, and the leadership of the quality project and the local politicians. The empirical findings indicate, among others, that the implementation processes were received and perceived differently in the different parts of the care organisation due to different leadership strategies and employee involvement policies. Other critical factors such as acceptance, resistance, motivation, commitment, the role of leadership, learning possibility, etc. have also been investigated, analysed and discussed. Finally some recommendations on how to approach organisational change as well as strategies for implementing a quality system in the care sector are presented.

  • 22.
    Dahlgaard Park, Su Mi
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Bergman, B
    CTH.
    Hellgren, Bo
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Reflection on TQM for the New Millenium2001In: Best on Quality, Vol. 12, p. 279-311Article in journal (Refereed)
  • 23.
    Dahlgaard Park, Su Mi
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Bergman, Bo
    CTH.
    Hellgren, Bo
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    TQM - Managerial fad or a case of social becoming?2001In: Management in the thought-full enterprise :: European ideas on organizing / [ed] Bo Hellgren and Jan Löwstedt, Oslo: Fagbook forlaget , 2001, p. 148-178Chapter in book (Other academic)
  • 24.
    Dahlgaard Park, Su Mi
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Business Administration.
    Dahlgaard, Jens Jörn
    Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering, Quality Technology and Management .
    10th QMOD Conference. Quality Management and Organizationel Development. Our Dreams of Excellence2008Report (Other academic)
  • 25.
    Dahlgaard Park, Su Mi
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Dahlgaard, Jens Jörn
    Linköping University, The Institute of Technology. Linköping University, Department of Mechanical Engineering, Quality Technology and Management.
    Management Control Theories and the European Excellence Model2004In: Association of Economists of Slovenias yearly conference on modern aspects in business and organizational analysis,2004, 2004Conference paper (Refereed)
  • 26.
    Dahlgaard Park, Su Mi
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Dahlgaard, Jens Jörn
    Linköping University, The Institute of Technology. Linköping University, Department of Mechanical Engineering, Quality Technology and Management.
    The Human Dimension -A Leadership Challenge of Past, Present and the Future2004In: 13 th National Quality Congress,2004, 2004Conference paper (Refereed)
  • 27.
    Dahlgaard Park, Su Mi
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Dahlgaard, Jens Jörn
    Linköping University, The Institute of Technology. Linköping University, Department of Mechanical Engineering, Quality Technology and Management.
    The Human Dimension: Critical to systainable quality2003In: Quality into the 21st century :: perspectives on quality and competitiveness for sustained performance / [ed] Tito Conti,,Gregory H. Watson,Yoshio Kondo, Milwaukee, Wisconsin: ASQ Quality Press , 2003, p. 72-103Chapter in book (Other academic)
    Abstract [en]

    Many companies that are achieving the most significant business results today, made a shift in focus from the management of quality in the twentieth century to the quality of management in the twenty-first century. The big difference is that these companies focus on quality as a fundamental organization and market-wide strategy for their company’s competitiveness.

    Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performancefocuses on the call for a more expansive use of quality practices throughout business in the twenty-first century than in their original application in manufacturing. It also calls for a definitive emphasis on the use of quality principles throughout health care, education, technology, medicine and government. 

    The editors complied a collection of papers that focus on the emerging themes in quality including social values, privacy, security, and software quality.

  • 28.
    Dahlgaard Park, Su Mi
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Dahlgaard, Jens Jörn
    Linköping University, The Institute of Technology. Linköping University, Department of Mechanical Engineering, Quality Technology and Management.
    Toward a holistic understanding of human motivation: core values - the entrance to People's Commitment?2003In: International Journal of AI and Society, Vol. 17, no No.2, p. 150-180Article in journal (Refereed)
  • 29.
    Dahlgaard Park, Su Mi
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Hellgren, Bo
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Bergman, Bo
    CTH.
    Reflection on TQM for the New Millennium (2)2001In: The Best on Quality, Vol. 12, p. 313-334Article in journal (Refereed)
  • 30.
    Dahlgaard, Su Mi Park
    Linköping University, Department of Management and Economics, Business Administration. Linköping University, Faculty of Arts and Sciences.
    From ancient philosophies to TQM and modern management theories2000Licentiate thesis, monograph (Other academic)
    Abstract [en]

    Initiated by world best seller books of Ezra Vogel's Japan as Number one in 1979, William Ouchi's Theory Z in 1980 and Pascale & Athos The Art of Japanese Management in 1981, a huge number of articles and books dealing with Japanese management have been published during the past twenty years. Same interest has been paid to Total Quality Management, when Western countries have found out that TQM was one of main drivers for the Japanese business success. Parallel with this great interest on Japanese management practises, several new management terminologies based on Japanese managerial practises have been introduced such as CWQC (Company Wide Qualily Control), Quality Circles, suggestion Systems, Just-in time, Kanban System, Kaizen, Hoshin Planning (Policy Deployment), QFD (Quality Function Deployment), Lean Production / Lean Thinking, Toyota Productian System etc.

    In this respect it is argued through the thesis that there are new trends of a paradigm shift in management theories and practises partly stimulaled by Japanese management approaches. The paradigm shift in management theories and practises is coneecned from rather mechanistic and bureaueratic organisational approaches, which focus on 'hard ware', to a more human oriented and holistic approach, which focus on 'software'.

    A literature survey of three selected modern management theories - TQM, The Leaming Organisation and Personal Leadership - shows the new trends of a paradigm shifL Furthermore i t is argued that the new trends of a paradigm shift are strongly affected by the successful Japanese managerial approach, especially by the Company Wide Quality Control approach, which was forerunner for establishing theory of TQM. The Japanese approach of Company Wide Quality Controlis a kind of synthetic management theory, shaped through interaction processes between the rational and logical Western way of thinking and the Eastern way of a rather holistic and people oriented way to manage organisations.

    Through the research it is suggested, that one of the possible roots of the paradigm shift is the three East Asian philosophies of Confucianism, Taoism and Buddhism. The elements of those philosophies were embedded in the Japanese practises of Company Wide Quality Control, and later on in the theory of TQM. It is argued that TQM was one of the early initiating managerial approaches, which showed the new trends of a paradigm shift. Due to interactions between theoreticians and practitioners in managerial areas, the TQM movement has had an effect to other management theories. Because of this background there are also some logical links between the selected modem management theories and ancient Asian philosophies.

  • 31.
    Dahlgaard, Su Mi Park
    Linköping University, Department of Management and Economics, Business Administration. Linköping University, Faculty of Arts and Sciences.
    The human dimension in TQM: learning, training and motivation2002Doctoral thesis, monograph (Other academic)
    Abstract [en]

    The overall aim of this dissertation is to study and to explore the human dimension in TQM with focus on learning, training and motivation. The exploration of the evolution of TQM depict the theory of TQM as shaped from a narrow mechanistic apporach to a more humanistic apporach with focus on the human dimension thgough Japanese managerial practices inspired by ideas from western theoreticians.

    One contribution of this dissertation lies in a discussion and identification of TQM as an ongoing process of fusion between western and eastern ways of seeing, interpreting, understanding, thinking and doing. As a result of this ongoing process of fusion, the synthetic theory of TQM came to embrace both a rationai/logical approach and a holistic/dynamic approach. The rationai/logical approach is a heritage from the western tradition transmitted by western theoreticians' ideas, and the holistic/dynamic/ humanistic approach is a heritage of eastern tradition, transmitted by Japanese practices. The strength of TQM, which at the same time can be a disadvantage, lies in this dual or multiple frameworks of an objectivist-rationalistic and a subjectivist-relativistic view. The framework of TQM is, thus, holistic as well as atomistic/reductionistic, human as well as mechanistic, and dynamic as well as static.

    Another contribution of this dissertation is the development of an alternative model for understanding human motivation. The 'Trinity model'¨is a step to incorporate spiritual needs into models of human motivation inspired by, my interpretation of, the view of learning and training in the TQM framework. The proposed motivaton model is in accordance with three overall and innate desires, and portrays human motivation as driven by biological, psychological and spiritual desires/need. The spiritual dimension comprises ethical elements, like trust, faurness, openness, helpfulness, searching for and creating meaning, which earlier have not been explicit recognized in models for human motivation.

  • 32. Noronha, C
    et al.
    Dahlgaard Park, Su Mi
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
    Quality Management: Learning from failures2003In: Euro Asia : journal of management, ISSN 0872-8496, Vol. 13, no Editorial for Special Issue, p. 26-26Article in journal (Refereed)
  • 33.
    Schütte, Simon
    et al.
    Linköping University, Department of Management and Engineering, Machine Design. Linköping University, The Institute of Technology.
    Ayas Alikalfa, Ebru
    Linköping University, Department of Management and Engineering, Quality Technology and Management. Linköping University, The Institute of Technology.
    Dahlgaard, Jens Jörn
    Linköping University, Department of Management and Engineering, Quality Technology and Management. Linköping University, The Institute of Technology.
    Dahlgaard Park, Su Mi
    Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
    Kansei Engineering in Food Industry2009In: Sensory Quality Measurement: Statistical Analysis aof Human Responses / [ed] Miflora Minoza-Gatchalian and Grace Divino Brannan, Quezon City, Philippines: Quality Partners Company , 2009, 1, p. 246-264Chapter in book (Other academic)
1 - 33 of 33
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