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  • 1.
    Andréasson, Ester
    et al.
    Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Gustafsson, Mariana S
    Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.
    Hedström, Karin
    Handelshögskolan vid Örebro universitet.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Söderström, Fredrik
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Wihlborg, Elin
    Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.
    Vem är vem på nätet?: en studie av elektronisk identifiering2014Book (Other academic)
    Abstract [sv]

    Att identifiera sig är något vi gör i många olika vardagssituationer; exempelvis när vi ska styrka vår ålder i krogkön, uträtta bankärenden eller bli insläppta av vakten på en bevakad arbetsplats. För att identifiera oss i dessa situationer använder vi oftast någon form av fysisk identitetshandling; ett körkort, pass eller ID-kort. Samtidigt har vi idag ett samhälle där allt fler ärenden går att utföra via nätet, där såväl offentliga som kommersiella aktörer erbjuder elektroniska tjänster (e-tjänster) i ökande omfattning. Vi blir därmed alltmer beroende av informationsteknik (IT) i samhället för att samverka och kommunicera effektivt och enkelt. Vår riskexponering och sårbarhet ökar i takt med att vi utför allt fler ärenden via e-tjänster. Känslig information kan utnyttjas av obehöriga eller missbrukas på olika sätt.

    Elektronisk identifiering blir i dessa sammanhang en viktig komponent och förutsättning för att kunna erbjuda och använda effektiva och säkra e-tjänster. När man identifierar sig på nätet och i IT-system kan man göra det på många olika sätt; man kan logga in med användarnamn och lösenord, använda elektroniska ID-lösningar (eID) med dosor och koder, scanna fingeravtryck, använda e-tjänstekort och kortläsare eller RFID-teknik. Man skulle kunna betrakta dessa identifieringslösningar som rent tekniska landvinningar, som bara syftar till att man ska kunna nå den e-tjänst man vill använda. Likt en nyckel som används för att låsa upp dörren så att man kommer in i sitt hus. Vi menar dock att det är en alldeles för snäv syn på elektronisk identifiering – den behöver vara vidare än så för att vara fruktbar och kunna sättas i meningsfulla sammanhang av exempelvis design, utvärdering och vidareutveckling.

    Även om det är en teknisk lösning (en artefakt) med en begränsad uppgift vi avser, så kan dess utformning och sättet den införs och används på få stora konsekvenser för hela användningssituationen. Med artefakt menas här konstruerade föremål i form av olika tekniska lösningar och människors meningar kopplade till dessa. Identifieringslösningen påverkar både säkerheten i sig och den bild vi får av den e-tjänst eller det IT-system där vi identifierar oss. Dessutom påverkar den också bilden vi har av det sammanhang där vi använder identifieringslösningen. Om vi använder en e-tjänst som erbjuds av exempelvis den kommun där vi bor, påverkas också vår tilltro till kommunen och samhället av hur vi uppfattar identifieringslösningen och e-tjänsten. Samma resonemang gäller om vi köper en vara av ett privat företag på nätet. Med andra ord påverkas samhällets såväl som företagens legitimitet av hur vi som medborgare eller kunder uppfattar olika IT-lösningar.

    Den här boken handlar därför om de möjligheter och utmaningar som elektronisk identifiering kan innebära för individer, organisationer och samhället. Vi talar inte om isolerade tekniska problem i första hand, utan anlägger ett vidare perspektiv på de möjligheter och problem som kommer med e-tjänster och elektronisk identifiering.

    Vi har skrivit den här boken för att dela med oss av en del av de tankar och insikter som vi fått under projektet. Syftet med boken är att sätta ljuset på ett antal teman som framstår som centrala för utveckling och användning av elektronisk identifiering. Vi beskriver tre exempel som hämtar inspiration från våra studier inom projektet. Utifrån dessa exempel lyfter vi fram ett antal teman och diskuterar dessa samt sammanfattar utmaningar som vi sett i våra studier. Vår förhoppning är att Du som läser vår bok kan använda våra resonemang för att diskutera frågorna vidare i det praktiska sammanhang som Du befinner Dig i. Oavsett om Du finns på ett kommunkontor, i ett landsting, i en myndighet eller i en privat livssituation. Vi har inte haft ambitionen att skriva en vetenskaplig, teorirelaterad text, men Du som vill läsa forskningsbaserade publikationer från projektet hittar lästips i slutet av boken.

  • 2.
    Axelsson, Karin
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Analysing Business Interaction in a Virtual Organisation: Using Business Action Theory to Study Complex Inter-organisational Contexts2003In: Journal of Electronic Commerce in Organizations, ISSN 1539-2937, E-ISSN 1539-2929, ISSN 1539-2937, Vol. 1, no 3, p. 1-27Article in journal (Refereed)
  • 3.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Applying an Ethical Perspective on Stakeholder Participation in Public E-service Development2013In: GI Edition Proceedings Band 221: Electronic Government and Electronic Participation / [ed] Wimmer M.A., Janssen M, Macintosh, A., Scholl H.J., and Tambouris, E., 2013, p. 150-159Conference paper (Refereed)
    Abstract [en]

    In order to balance between citizen and agency aspects’ importance and visibility in public e-service development, the question how to involve different stakeholders is often raised. However, identifying and analyzing several internal as well as external stakeholders in relation to e-government development raises some ethical questions: Who should participate and who should not? For what reasons do we involve stakeholders? What will the result of stakeholder participation and involvement be? In this article empirical findings from an egovernment project are revisited and discussed from an ethical perspective. The main conclusion is that we need to consider ethical aspects of stakeholder participation in e-government projects more thoroughly. The ethical discussion in stakeholder participation rhetoric has often been shallow. An important task for e-government researchers is therefore to address this discussion in public e-service development,as the results in terms of quality of the e-services as well as citizen benefits are at stake.

  • 4.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering.
    Business interactions in a virtual organisation: Visualising inter-organisational systems complexity2004In: The Social and Cognitive Impacts of e-Commerce on Modern Organizations / [ed] Mehdi Khosrow-Pour, Hershey: Idea Group Publishing , 2004, p. 136-164Chapter in book (Refereed)
    Abstract [en]

    The Social and Cognitive Impacts of E-Commerce on Modern Organizations includes articles addressing the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances on organizations around the world. Looking specifically at the impacts of electronic commerce on consumer behavior, as well as the impact of e-commerce on organizational behavior, development, and management in organizations. This important new book aims to expand the overall body of knowledge regarding the human aspects of electronic commerce technologies and utilization in modern organizations and to assist researchers and practitioners to devise more effective systems for managing the human side of e-commerce.

  • 5.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Exploring Relationships between Products Characteristics and B2C Interaction in Electronic Commerce2008In: Journal of Theoretical and Applied Electronic Commerce Research, ISSN 0718-1876, E-ISSN 0718-1876, Vol. 3, no 2, p. 1-17Article in journal (Refereed)
    Abstract [en]

    The main purpose of the paper is to explore and discuss the influence of product type on customer interaction in electronic commerce. We have conducted two qualitative case studies in distance selling companies to inductively explore how the product characteristics of garments and music-CDs influence customer interaction. We apply a product classification scheme built on product theory to characterize and classify these products. By classifying product types according to this scheme we focus certain aspects; e.g., in which situation the customer uses the product and, thus, experiences potential satisfaction. By applying product theory to the electronic commerce context we are expanding this theory into a new area. Knowledge about product characteristics- influence on customer interaction in various phases of electronic commerce enriches and specifies the existing product theory. In order to put this theory contribution into practice, a set of focal questions with the aim to increase product understanding in an electronic commerce setting is formulated. The questions highlight product related issues that are important to consider when deciding communication media in electronic commerce.

  • 6.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Körkortstillstånd på nätet: Utmaningar & lärdomar2006In: Sundsvall 42, 2006, 2006, p. 73-75Conference paper (Other academic)
  • 7.
    Axelsson, Karin
    Linköping University, Department of Computer and Information Science. Linköping University, The Institute of Technology.
    Metodisk systemstrukturering: att skapa samstämmighet mellan informationssystemarkitektur och verksamhet1998Doctoral thesis, monograph (Other academic)
    Abstract [en]

    This thesis deals with the problem of how to create an information systems architecture which is in concert with the organization, its goals and strategies. The aim is to explore the problem area and develop knowledge about how to avoid some of these problems. In a qualitative research project, case studies were performed at six organizations. The studies focused on the process of realizing an IS strategy and the results of these activities. The organizations studied had either realized a data-driven strategy emphasizing data integration and central administration of information (Information Resource Management - IRM) or a strategy advocating decentralization and local responsibility for information (Verksamhetsbaserad Systemstrukturering - VBS). The data collection was based mainly on interviews, but also contained observations and studies of written sources. Ale data analysis method was inspired by grounded theory.

    The data analysis resulted in the categories of "Information systems structuring conditions", "Actors" and "User participation", which together form the core category of Factors affecting the information systems structuring. The categories of "Business language", "Distribution of responsibility", "User acceptance", "Systems understanding", "Business adjustments", and "Maintenance and changes" together form the core category The information systems' degree of organizational support. Each category consists of elements that were only observed in one of the IS strategies and elements that seem to occur independently of the chosen strategy. This indicates that the chosen IS strategy implies some influence on the organization but other effects seem to be strategy-independent. his fact has been interpreted to the effect that the actual course of action when realizing an IS strategy is of great importance. The course of action could be very much the same even if two different strategies are realized.

    As a result of these findings, a human and business perspective on information systems structuring was formulated. The case studies showed that even if organizations realize an IS strategy, and therefore deprecate ad hoc-based structuring, they do not treat the structuring activities as separate from system development. The architecture design was integrated with system development and architectural issues were treated mainly from a technical point of view. The perspective formulated in this thesis implies that choices made during the information systems structuring process should be well-grounded. Decisions should be made from a holistic point of view rather than merely a technical one. As a result of this belief, the perspective does not advocate any common IS strategy (such as IRM or VBS). Instead the starting-point for the analysis is a strategy-independent analysis of the organization and its information systems. Only after this analysis is it possible to choose or to formulate the IS strategy best suited for the organization. During an action research project a method for information systems structuring was developed and tested. The method is based on the perspective discussed above.

  • 8.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering. Linköping University, Faculty of Arts and Sciences.
    Eriksson, Owen
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering.
    Informationssystemarkitekturer och väginformatik - Rekonstruktion och värdering av två metoder för att skapa informationssystemarkitekturer inom transportområdet1999Report (Other academic)
  • 9.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Four Tactics of Establishing and Preserving Data Stability2010In: Journal of Information, Information Technology and Organization (JIITO), ISSN 1557-1327, Vol. 5, p. 67-84Article in journal (Refereed)
    Abstract [en]

    This article focuses on core ideas behind an information centric approach concerning stability in databases. We investigate if and how data stability is obtained when an information centric approach is implemented in practice. The results of our two case studies reveal four tactics focusing on actions conducted in order to obtain and maintain stability in databases: (1) change avoidance, (2) anticipated generalization, (3) constructive standardization, and (4) expansion to new application areas. Based on our empirical findings, we argue that data stability is a result of social construction in organizations rather than just an effect of structured information systems planning. The contributions in this paper can be used to explain IS design effects in organizations and analyze organizational situations from a data stability perspective.

  • 10.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    The Social Construction of Data Stability: Discovering Tactics for Establishing and Preserving Stability in Data Bases2008In: Proceedings of the 16th European Conference on Information Systems / [ed] Golden W, Acton T, Conboy K, van der Heijden H and Tuunainen VK, Galway: International university of Ireland , 2008, , p. 2257-2268Conference paper (Refereed)
    Abstract [en]

    This paper questions the idea of data stability. We focus on core ideas behind an information centric strategy concerning stability in databases (created through enterprise-wide data modeling). We investigate if and how data stability is obtained when an information centric strategy is implemented in practice. We claim that, even though there are many research contributions about information centric strategies, there are still few papers focusing on problems concerning consequences of the strategies’ practical implementation. This is, however, an important issue since data integration is a key element of strategic management in, e.g., ERP-systems, data mining applications, and service-oriented architecture (SOA). It is, thus, most important not to neglect existing experiences, when developing the IT systems of tomorrow. The result of our two case studies reveal four tactics focusing on actions conducted to obtain and maintain stability in databases. The tactics are 1) change avoidance, 2) anticipated generalization, 3) constructive standardization, and 4) expansion to new application areas.

  • 11.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Theory Modelling: Action Focus when Building a Multi-Grounded Theory2004Conference paper (Refereed)
  • 12.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Henkel, Martin
    Stockholms universitet.
    Holgersson, Jesper
    Högskolan i Skövde.
    Perjons, Erik
    Stockholms universitet.
    Persson, Anne
    Högskolan i Skövde.
    Söderström, Eva
    Högskolan i Skövde.
    Samdesign av e-tjänster: SamMET metodramverk2011Report (Other academic)
  • 13.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering. Linköping University, Faculty of Arts and Sciences.
    Johansson, Britt-Marie
    Internationella handelshögskolan i Jönköping.
    Product Characteristics Influencing Customer Communication Media in Distance Selling Settings2005In: The 14th International Conference on Information Systems Development ISD2005,2005, 2005, p. 83-94Conference paper (Refereed)
  • 14.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Lindblad-Gidlund, Katarina
    Department of Information, Technology and Media Mid Sweden University Sweden .
    E-government in Sweden: New Directions: Editorial2009In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 2009, no 2, p. 31-35Article in journal (Other academic)
    Abstract [en]

    In January 2008, the Swedish Government launched a new eGovernment action plan which was formulated to serve as “a new basis for IT-based organisational development in public administration”. The main objective in the plan was formulated as “as simple as possible for as many as possible”. The definition of eGovernment used in the action plan is the one agreed upon by many other European countries: “eGovernment is organisational development in public administrations that takes advantage of information and communication technologies (ICT) combined with organisational changes and new skills”. Behind the suggested course of actions there is a rhetoric that Sweden was now entering a new path regarding eGovernment development. Taken together the declarations in the plan made it and the expressed expectations of profound changes in public administration an interesting target for critical review.Having identified the importance in critically discussing and analysing the action plan, the Swedish Researchers Network in eGovernment (www.egov.nu) arranged a network meeting at the national conference for public sector in Sweden June 2008. The theme for the meeting was “Reflections on the Swedish action plan for eGovernment”. Several researchers and practitioners shared and debated their reflections during this meeting. In order to continue this very interesting discussion after the conference, we then invited authors to submit an article on the same theme, i.e. analysing different aspects of the Swedish action plan for eGovernment. This call for papers was directed both to participants at the network meeting and others, who wanted to contribute to this on-going debate. The call was to encourage authors to communicate and share their insights and opinions regarding the action plan in order to provide knowledge to decision-makers and other practitioners.

  • 15.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    An inter-organisational perspective on challenges in one-stop government2008In: International Journal of Electronic Governance, ISSN 1742-7509, E-ISSN 1742-7517, Vol. 1, no 3, p. 296-314Article in journal (Refereed)
    Abstract [en]

    Fragmentation and isolated development are main problems that hinder successful e-government. This paper has an inter-organisational perspective on challenges in one-stop government. We present a conceptual framework that characterises an inter-organisational relationship and its dimensions. The conceptual framework is used for analysing data from an inter-organisational one-stop government project. When applying the framework we focus on some interesting issues and explain some of the challenges that our interviewees identified. By addressing these inter-organisational aspects we reached further understanding of the problems associated with this case, which can provide added value to discussions of e-government challenges, barriers and problems in general.

  • 16.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Citizen Participation and Involvement in eGovernment Projects: An Emergent Framework2008In: Electronic Government / [ed] Maria A. Wimmer, Hans J. Scholl, Enrico Ferro, Springer Berlin/Heidelberg, 2008, , p. 207-218p. 207-218Conference paper (Refereed)
    Abstract [en]

    This paper reports from an action research project where focus groups have been used as an approach for taking citizens’ requirements into account during public e-service development projects. In the paper we use theories from the area of user participation in the information systems (IS) discipline in order to discuss and enhance the specific aspects of citizen participation and involvement in the eGovernment context. The main purpose of this paper is to enrich the eGovernment field in general, and to facilitate the citizen perspective in eGovernment development projects in particular, by using notions from the user participation tradition in the IS discipline. Our empirical findings from performing focus groups are discussed and compared to well-known user participation theories from the IS discipline. This results in an emergent framework for better understanding of citizen participation and involvement in the eGovernment context. The emergent framework consists of a set of questions that can be used in order to put an increased focus on the citizen perspective in future eGovernment development projects.

  • 17.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Citizens’ Attitudes towards Electronic Identification in a Public E-service Context: An Essential Perspective in the eID Development Process2012In: Electronic Government: 11th IFIP WG 8.5 International Conference, EGOV 2012, Kristiansand, Norway, September 3-6, 2012. Proceedings / [ed] Hans J. Scholl, Marijn Janssen, Maria A. Wimmer, Carl Erik Moe, Leif Skiftenes Flak, Springer Berlin/Heidelberg, 2012, p. 260-272Chapter in book (Refereed)
    Abstract [en]

    This book constitutes the refereed proceedings of the 11th IFIP WG 8.5 International Conference, EGOV 2012, held in Delft, The Netherlands, in September 2012. The 23 revised full papers presented were carefully reviewed and selected from more then 80 submissions. The papers are organized in topical sections on foundations; adoption and diffusion; open government and transformation; infrastructure and technology; evaluation; and citizen perspective, social inclusion, and social media. 

  • 18.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Contextual Factors Influencing Health Information Systems Implementation in Public Sector: Investigating the Explanatory Power of Critical Success Factors2014In: Electronic Government: 13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014, Proceedings / [ed] Marijn Janssen, Hans Jochen Scholl, Maria A. Wimmer, Frank Bannister, Springer, 2014, p. 59-71Conference paper (Refereed)
    Abstract [en]

    In this paper, we approach the field of critical success factors (CSF) by analyzing a successful case of IT implementation within the public health sector. The purpose of the paper is to gain further understanding of if and how well CSFs can explain a successful case. The main conclusion drawn is that even though the studied organization shows signs of common CSFs, this alone cannot explain the success. An important contribution from this study is thus the focus on contextual factors when trying to understand what makes an implementation project successful.

  • 19.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Facilitating Citizen Participation and Involvement in eGovernment Development Projects2008In: 5th Scandinavian Workshop on e-Government,2008, 2008Conference paper (Other academic)
  • 20.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    How to Use the Potential of Learning Outcomes in IS Courses: Listening to the Voices of Students2010In: 2010 ISECON Proceedings: v27 n1327, 2010Conference paper (Refereed)
    Abstract [en]

    This study illustrates how students view the role and meaning of learning outcomes. We have conducted a focus group with students who attended the course “Enterprise (ERP) systems and organizing” within an IS bachelor program in Sweden. Our study shows that students, as a course’s main stakeholder group, regard the multi-functionality of learning outcomes. What they still miss is knowledge about the role and meaning of learning outcomes as control instruments for the entire educational process. When teachers formulate learning outcomes in a transparent and clear way, students will be able to use them actively prior to courses, during courses and after courses. In order to better use the potential of learning outcomes in practice, we need to find ways of not just formulating learning outcomes in a standardized manner, but also practicing them in our courses. When this learning outcome model has been accepted and applied in teachers’ course activities, not just their syllabus writing, we have possibilities to use the full potential of learning outcomes.

  • 21.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Seven key lessons learned from e-government development: A reflective analysis of an e-government project2009In: Scandinavian Workshop on eGovernment, 2009Conference paper (Refereed)
    Abstract [en]

    In this paper a longitudinal case study of an e-government development project is reported. The authors have followed a development project during three years, from its initiation to its end. The purpose of the paper is to identify and analyze important decisions made and external factors that occurred during the project and discuss their consequences. The findings are presented as seven key lessons that other e-government projects can learn from. The contributions are, thus, both a reflective analysis of an empirical e-government development example and normative statements about how to conduct successful e-government projects.

  • 22.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Six key lessons for e-government projects2009In: Ongoing Research: General Development Issues and Projects of EGOV 09, 8th International Conference / [ed] Scholl HJ, Janssen M, Traunmüller R and Wimmer M, Linz: TRAUNER Verlag, 2009, p. 93-103Conference paper (Other academic)
    Abstract [en]

    In this paper we analyze a public e-service development project from its initiation to its end and reflect upon the process as well as its results. The purpose of the paper is to develop knowledge about how e-government projects should be managed and performed in order to be successful. We do this by identifying and analyzing important decisions made and external factors that occurred during the project and discussing their consequences. The findings are presented as six key lessons for e-government projects. The novel knowledge contribution is that the lessons combine aspects from established CSFs of IT projects with e-government-focused issues. Together these six lessons can be more useful in e-government projects than previous sets of general CSFs for IT projects.

  • 23.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering. Linköping University, The Institute of Technology.
    Melin, Ulf
    Linköping University, Department of Management and Engineering. Linköping University, The Institute of Technology.
    Talking to, Not About, Citizens: Experiences of Focus Groups in Public E-Service Development2007In: Electronic Government, Springer Berlin/Heidelberg, 2007, , p. 179-190p. 179-190Conference paper (Refereed)
    Abstract [en]

    This paper focuses deficient understanding of citizens’ needs regarding public e-services. In Sweden e-government efforts are motivated by dual goals of citizen benefit and agencies’ internal efficiency. Rhetorical, this is a persuasive ambition, but in practice it seems to be easier to focus agency efficiency and redesign of business processes and information systems than to find out what citizens really want. Citizens, i.e. the future users of the e-service, are in best case represented in the project by citizen organizations. More seldom do individual citizens take part in the project. User needs are, thus, sometimes “guessed” instead of analyzed. We report from an e-government project which started with little understanding of the future users. To overcome this we introduced focus groups as a method to meet and talk to citizens and find out their needs regarding the e-service. The paper discusses how focus groups can be used in e-government projects.

  • 24.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Young citizens' attitudes towards electronic identification: A neglected perspective in an on-going development and implementation process2012Conference paper (Refereed)
    Abstract [en]

    This article reports from an empirical study of young Swedish university students’ attitudes towards electronic identification (eID). Three focus groups were conducted with students, as a main target group, who were asked to use a public e-service at the Swedish Board for Study Support which demanded secure electronic identification. After having conducted the assigned tasks the students’ attitudes were discussed in the focus group. Our findings show that usability and security are two main themes that the respondents found to be important in order to trust eID and e-services. This example of how citizens’ attitudes towards electronic identification can be explored in focus groups is related to the on-going national development process of a new eID solution on a strategic and artifact level. In this process no citizens are participating or involved so far. We conclude the article by discussing what might be the consequences of neglecting citizens’ attitudes in this kind of development and implementation processes.

  • 25.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering.
    Melin, Ulf
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Understanding B2B interaction: A model to accentuate inter-organisational systems design issues2002In: The 10th European Conference on Information Systems ECIS2002,2002, 2002, p. 541-550Conference paper (Refereed)
  • 26.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Lindgren, Ida
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Developing public e-services for several stakeholders: a multifaceted view of the needs for an e-service2009In: Proceeding of the 17th European Conference on Information Systems (ECIS2009) / [ed] Susan Newell, Edgar A. Whitley, Nancy Pouloudi, Jonathan Wareham, Lars Mathiassen, 2009, p. 2804-2815Conference paper (Refereed)
    Abstract [en]

    This paper discusses how several stakeholders in a public e-service development project consider a future e-service and expected changes in administrative processes and working routines. Our findings indicate a much more multifaceted view than the common win-win situation, with increased quality for citizens and increased efficiency for agencies, which is rhetorically put forth as an effect of public e-service implementation. We have studied a development project resulting in an e-service for handling student anonymity when marking written exams in higher education. In this case we have identified five distinct stakeholder groups related to this e-service; students, teachers, course administrators, exam guards, and the university at an agency level. All of them having certain expectations and fears about the new situation. By presenting this diversity in opinions we add further understanding to the notion of e-services as being more or less beneficial for certain stakeholders.

  • 27.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Lindgren, Ida
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Exploring the importance of citizen participation and involvement in e-government projects: Practice, incentives, and organization2010In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 4, no 4, p. 299-321Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this research is to investigate if, and in that case, how and what the e-government field can learn from user participation concepts and theories in general IS research. We aim to contribute with further understanding of the importance of citizen participation and involvement within the e-government research body of knowledge and when developing public e-services in practice.

    Design/Methodology/Approach – The analysis in the article is made from a comparative, qualitative case study of two e-government projects. Three analysis themes are induced from the literature review; practice of participation, incentives for participation, and organization of participation. These themes are guiding the comparative analysis of our data with a concurrent openness to interpretations from the field.

    Findings – The main results in this article are that the e-government field can get inspiration and learn from methods and approaches in traditional IS projects concerning user participation, but in e-government we also need methods to handle the challenges that arise when designing public e-services for large, heterogeneous user groups. Citizen engagement cannot be seen as a separate challenge in e-government, but rather as an integrated part of the process of organizing, managing, and performing e-government projects. Our analysis themes of participation generated from literature; practice, incentives and organization can be used in order to highlight, analyze, and discuss main issues regarding the challenges of citizen participation within e-government. This is an important implication based on our study that contributes both to theory on and practice of e-government.

    Practical implications – Lessons to learn from this study concern that many e-government projects have a public e-service as one outcome and an internal e-administration system as another outcome. A dominating internal, agency perspective in such projects might imply that citizens as the user group of the e-service are only seen as passive receivers of the outcome – not as active participants in the development. By applying the analysis themes, proposed in this article, citizens as active participants can be thoroughly discussed when initiating (or evaluating) an e-government project.

    Originality/value – This article addresses challenges regarding citizen participation in e-government development projects. User participation is well-researched within the IS discipline, but the e-government setting implies new challenges, that are not explored enough.

  • 28.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Lindgren, Ida
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Public e-services for agency efficiency and citizen benefit: findings from a stakeholder centered analysis2013In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 30, no 1, p. 10-22Article in journal (Refereed)
    Abstract [en]

    The main goals of e-government are to increase agency efficiency and offer benefits to citizens. These goals have often been addressed as two interplaying outcomes of public e-service development, which are possible to achieve in parallel. This article shows that the two frequently applied stakeholders of e-government (agencies and citizens) are much too extensive and heterogeneous in order to be meaningfully addressed in public e-service conceptualization and development. We conduct a stakeholder centered analysis of a public e-service development and implementation process in order to identify stakeholder groups and discuss how they differ in their perceptions and, consequently, also in their feelings of relevance and need related to the e-service. By adopting a multi-faceted perspective on stakeholders, public e-service development can be analyzed and understood in a way that takes several stakeholder groups into account. Our study contributes with deeper insights about a situation where stakeholder salience changes over time, while some stakeholder groups have low salience during the entire process. The result of conducting a stakeholder centered analysis is that we, by visualizing the stakeholder groups' differences, are better prepared to meet and combine different needs related to a planned e-service. Thus, we argue that a stakeholder centered analysis of expectations and opinions concerning the e-service help to develop e-services possible to succeed in offering both external service and internal efficiency.

  • 29.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Lindgren, Ida
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Stakeholder Salience Changes in an e-Government Implementation Project2013In: Stakeholder Salience Changes in an e-Government Implementation Project: 12th IFIP WG 8.5 International Conference, EGOV 2013, Koblenz, Germany, September 16-19, 2013. Proceedings / [ed] Maria A. Wimmer, Marijn Janssen, Hans J. Scholl, Springer Berlin/Heidelberg, 2013, p. 237-249Chapter in book (Refereed)
    Abstract [en]

    In this article we discuss in what ways an e-government project can give both expected and unexpected effects for agency employees and their working tasks. The purpose of this article is to illustrate the fact that, besides the aim to increase agency efficiency and citizen benefit, e-government implementation might also change the salience of involved stakeholders. We do this by focusing on one stakeholder group which was reluctant and hesitating in the beginning of the studied project; marginalized, passive, easily convinced, and old-fashioned. After the e-government implementation, this group had turned to satisfied, proud, influential, active, powerful, and modern IT users. The case shows how stakeholder salience might change over time in an e-government project. Stakeholder influence aspects and IT driven change aspects are intertwined. This makes it necessary for any e-government project to address the notion of stakeholder involvement in decision-making during the development and implementation phases, but also to acknowledge e-services force to change how things and people are perceived during these phases.

  • 30.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering.
    Persson, Anders
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Communication Analysis of Public Forms: Discovering Multi-functional Purposes in Citizen and Government Communication2007In: International journal of public information systems, ISSN 1653-4360, Vol. 3, p. 161-181Article in journal (Refereed)
  • 31.
    Axelsson, Karin
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Melin, Ulf
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Persson, Anders
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Information systems mediation in communication between citizens and government agencies: Experiences from communication analysis of forms2006Conference paper (Refereed)
    Abstract [en]

       

  • 32.
    Axelsson, Karin
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Melin, Ulf
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering.
    Persson, Anders
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Inter-organisatoriska e-körkortstjänster - för enkel och effektiv hantering av körkortsärenden2008Other (Other (popular science, discussion, etc.))
    Abstract [sv]

      

  • 33.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Söderström, Fredrik
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Analyzing best practice and critical success factors in a health information system case: Are there any shortcuts to successful IT implementation?2011In: Proceedings of the 19th European Conference on Information Systems - ECIS 2011 / [ed] Tuunainen V, Nandhakumar J, Rossi M, Soliman W, European Conference on Information Systems (ECIS) and Association for Information Systems AIS Electronic Library (AISeL) , 2011, p. 2157-2168Conference paper (Other academic)
    Abstract [en]

    This paper discusses critical success factors (CSF) and best practice in relation to IT implementation in the health sector. We have studied a University Hospital’s implementation of a health information system (HIS) and particularly one clinic which implementation process was described as very successful compared to other units at this hospital. The purpose of the paper is to gain further understanding of if and how well CSFs and best practice solutions can explain this successful case. We do this in order to explore if CSFs and best practice offer any shortcuts to successful IT implementation. By understanding the reasons behind this case’s success we can identify if CSFs and best practice potentially can explain the success, or if there are other explanations in this case. Based on our findings we discuss and question the sometimes overestimated belief in CSFs and best practice as shortcuts to success performance. An important contribution from this study is that situational and contextual factors are very critical to understand and acknowledge during HIS implementations.

  • 34.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Söderström, Fredrik
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Are there any shortcuts to successful IT implementation?: A study of critical success factors and best practice in healthcare2011In: The 8th Scandinavian Workshop on E-government (SWEG’11), Tampere, Finland, 7-8 February 2011, 2011Conference paper (Other academic)
  • 35.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Wedlund, Tommy
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Student Activity in Seminars: Designing Multi-functional Assessment Events2006Conference paper (Refereed)
    Abstract [en]

      

  • 36.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Tillmar, Malin
    Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
    Wihlborg, Elin
    Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.
    Kundval – dilemman i gränssnittet mellan privata och offentliga organisationer2010In: Samtal pågår… från forskare till politiker och tjänstemän i kommuner / [ed] Friberg T, Thelander S, Linköping: Linköpings universitet , 2010, p. 9-19Chapter in book (Other academic)
    Abstract [sv]

    Är det bättre med stora än med små kommuner? Kommer folkrörelsepartierna att bli mer kampanj- och väljarorienterade i framtiden? Hur formas en boendepolitik för det goda åldrandet? Lokala transportstrategier – hur och för vem? Hur påverkas kommunledningars samverkan om gymnasieskolan av att det finns friskolor? Är kulturekonomi framtidens lokala tillväxtmotor?</p><p>Dessa och andra frågor behandlas i denna bok. Den är ett led i Centrum för kommunstrategiska studiers, CKS, arbete med att bygga en dialog – utveckla goda samtal – mellan Linköpings universitet och medlemskommunerna i CKS. Den innehåller fjorton olika artiklar, inlägg, som forskare författat för att förmedla sina resultat, men också för att stärka en dialog med politiker och tjänstemän i kommunerna. Inläggen spänner över många olika ämnen och frågeställningar. De är i vissa fall konkreta och koncisa i andra fall beskrivande och reflekterande. Alla är de av kommunstrategisk karaktär.</p><p>I en kommun fattas en mängd olika politiska beslut kring de mest skiftande ämnen. Det kräver kunskap, reflektion och gedigna beslutsunderlag. Då kan forskares analyser och kunskapsproduktion vara till nytta. För att en fördjupad och samhällsrelevant forskning ska komma till stånd behövs emellertid reaktioner från politiker och tjänstemän. Det finns alltså ett ömsesidigt beroende. Det kan hanteras genom samtal i vilka forskare, politiker och tjänstemän kan utbyta erfarenheter, tankar och kunskaper. Inläggen i denna bok visar att samtal pågår

  • 37.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering.
    Ventura, Stefan
    Design Principles for Communication Quality in Public E-forms: A Theoretical Synthesis2007In: 4th Scandinavian Workshop on e-Government,2007, 2007Conference paper (Other academic)
  • 38.
    Axelsson, Karin
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Ventura, Stefan
    Linköping University, Department of Management and Engineering. Linköping University, Faculty of Arts and Sciences.
    Reaching Communication Quality in Public E-Forms: A Communicative Perspective on E-Form Design2007In: Electronic Government: 6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007. Proceedings / [ed] Wimmer M, Scholl J, Grönlund Å, Springer Berlin/Heidelberg, 2007, , p. 342-353p. 342-353Conference paper (Refereed)
    Abstract [en]

    This paper adopts a communication perspective on public electronic forms (e-forms). By doing so we define forms as instruments for communication and, thus, also instruments through which citizens perform different communicative actions towards government agencies. As such instruments, the forms might be more or less useful. The purpose of this paper is to explore what features of an e-form that increase the communication quality. We conduct a theoretical synthesis of three existing approaches for designing information systems. The result is a combined theory on key features of an e-form that make the establishment of communication quality more likely. The result consists of four key concepts, each of which give rise to one set of design principles for communication from the issuer of the e-form to the user (citizen), and one set of design principles for communication from the user (citizen) to the recipient of the e-form.

  • 39.
    Christiansson, Marie-Therese
    et al.
    Karlstad University, Sweden.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Inter-organizational Public e-Service Development: Emerging Lessons from an Inside-Out Perspective2015In: ELECTRONIC GOVERNMENT (EGOV 2015), SPRINGER-VERLAG BERLIN , 2015, Vol. 9248, p. 183-196Conference paper (Refereed)
    Abstract [en]

    E-service development has grown to become a daily practice in most public organizations as a means for realizing digital agendas and e-government initiatives on different levels (local, regional, national and transnational governmental levels). Public e-service development is often an inter-organizational (IO) effort with multiple actors and organizations involved in the multi-faceted dimensions of design, development and delivery decisions. Still, there is a lack of research focusing on IO public e-service development practices in particular. In order to address this lack we elaborate on reported challenges and their implications for IO public e-service development in practice. By returning to two empirical cases of IO public e-service development, the IO dimension is evolved. Our purpose is to highlight challenges in IO public e-service development with implications for research and practice. Findings are presented as eight emerging lessons learned from an inside-out perspective related to phases in IO public e-service development processes.

  • 40.
    Garatli Nygren, Katarina
    et al.
    Mid Sweden University, Sweden.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Multi‑Channel Service Management in Public Sector … Three Interpretative Frames Illustrating E‑government and Work Practice in a Swedish State Agency2014In: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 12, no 1, p. 112-125Article in journal (Refereed)
    Abstract [en]

    In order to deliver services to citizens, public sector agencies of today offer various types of channels for interaction. In this article we aim to develop an understanding of the reciprocal relation between multi‑channel services and work prac tice. By showing how actors at different organizational levels in an agency differ in their interpretation of multi‑channel services we have generated knowledge that is essential in multi‑channel strategy formulation. The study illustrates an example of a n agency that works actively and in a mature way with e‑government and e‑services. This qualitative case study illustrates that the top level management, middle management and the case officers need to confront and discuss their understanding of e‑governm ent and their work practice in order to reach a situation where strategies actually are influencing daily work more explicitly. An important aspect is the decision to adopt an internal or external perspective on multi‑channel service management. The resul t of this decision might be to view multi‑channel service management as a way of reaching either internal agency efficiency or external citizen benefits.

  • 41.
    Giritli Nygren, Katarina
    et al.
    Department of Social Sciences, Mid Sweden University, Sundsvall, Sweden.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Public e-services from inside: a case study on technology's influence on work conditions in a government agency2013In: International Journal of Public Sector Management, ISSN 0951-3558, E-ISSN 1758-6666, Vol. 26, no 6, p. 455-468Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to discuss the consequences of citizens' increased use of public e-services for agency employees' work situation.

    Design/methodology/approach – In order to accomplish the purpose of the paper the authors focus on the way in which the increased use of public e-services also implies internal process and routine changes in public administration. The authors analyze work conditions for case officers at a government agency in Sweden by applying occupational ideal types to identify the specific work conditions in the studied case. The case study is based on qualitative data collected with a back office perspective.

    Findings – The findings indicate a new hybrid organization where the increased use of e-services challenges earlier demands for competence. The transformation of e-government has implications for job codification, rule observation, job specification, and interaction with the general public.

    Originality/value – The paper extends the knowledge on how the increased use of public e-services affects back-office work conditions, with an increased high level of complexity in work content, but with low level of work autonomy. It argues that studying back-office work conditions is an important management issue in public administration research as well as practice.

  • 42.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    E-Services in Public Administration: Editorial2007In: International Journal of Public Information Systems (IJPIS), ISSN 1653-4360, Vol. 3, p. 113-116Article in journal (Other academic)
  • 43.
    Granath, Malin
    et al.
    Linköping University, Department of Management and Engineering, Industrial Economics. Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Stakeholders’ views on ICT and sustainable development in an urban development project2014Conference paper (Refereed)
    Abstract [en]

    ICT potentially plays an important part in achieving sustainable urban development. Subsequntly, ICT could be expected to have a central role in the general discourse of urban development, and in specific development projects, both as a means in the planning process itself and as an end product, i.e. smart city solutions. By exploring a case study of a local urban development project (Urb@n) in Sweden, we explore different characteristics given to ICT and how they can be understood as different discourses of sustainable development. By studying how ICT is spoken of in the planning phase of urban development we can understand how different stakeholders interpret and incorporate (or not) the technology in the design and development of urban areas, and how they collaborate in order to achieve goals. Our findings show that there are discrepancies between how ICT is spoken of on a policy level and in practice. A conclusion is that technology is both taken for granted and black-boxed at the same time. This indicates rather naïve conceptions and understandings among stakeholders of what characterizes ICT and how it can be used for different purposes to support sustainable development.

  • 44.
    Holgersson, Jesper
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences. School of InformaticsUniversity of SkövdeSkövdeSweden.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    External User Inclusion in Public e-Service Development: Exploring the Current Practice in Sweden2017In: 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings / [ed] Janssen, M et al, Springer, 2017, Vol. 10428, p. 60-70Conference paper (Refereed)
    Abstract [en]

    For the last decade e-government research has underlined the importance of an external user perspective in public e-service development and there have been numerous attempts to provide guidance and directions for government agencies in this matter. Individual research studies show little progress in this matter, but a more generalisable picture of the current state of external user inclusion is missing. The aim of this paper is to provide a better and more generalisable understanding of Swedish government agencies’ current practice of external user inclusion in public e-service development. In order to do so, we have interviewed Swedish government agencies regarding their perceptions on external user inclusion. Our findings show mixed results regarding attitudes towards and current practice of external user inclusion. It is clear that organisational size and previous experience of public e-service development matter. At the same time challenges such as a general lack of resurces and a lack of time are seen as general barriers, regardless of agency level and size.

  • 45.
    Holgersson, Jesper
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences. University of Skövde, Sweden.
    Lindgren, Ida
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    NOT ANOTHER NEW WINE IN THE SAME OLD BOTTLES: MOTIVATORS AND INNOVATION IN LOCALGOVERNMENT E-SERVICE DEVELOPMENT2017In: Proceedings of the 25th European Conference on Information Systems (ECIS), Association for Information Systems, 2017, p. 691-702Conference paper (Refereed)
    Abstract [en]

    E-services hold the potential to innovate how the public sector operates, and to increase the transparencyof public services. Numerous research initiatives have illustrated the innovation power of eservices;with new technology and new solutions to existing problems. Research on this topic also emphasizesthat in order for public e-services to reach their full potential, they need to be designed in away that users find useful and beneficiary. Interestingly, in practice, only fragments of this claimedinnovation seem to take place. Today, most public e-services launched are merely electronic versionsof existing services with no, or very low, degree of innovation. In this paper, we analyse empirical datafrom local government e-service providers. The aim is to explore the current practices in local governmente-service development with respect to how aspects related to innovative and high quality serviceprovisioning are handled. In doing so, we analyse what basic motivators there are for local governmentsto offer e-services in the first place, and how such motivators influence innovation in localgovernment e-service development. The analysis concludes that local governments are facing a challengingsituation in terms of a general lack of resources regarding time, competence, and skills, aswell as a dispersed user segment where needs and wills often are hard to grasp. Furthermore, localgovernments are facing conflicting interests and agendas. At the end of the day, the heights of innovationare then hard to achieve. We call for further research on the applicability of previous researchfindings in other research areas in order to promote more innovative e-service provisioning.

  • 46.
    Holgersson, Jesper
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences. University of Skövde, Sweden.
    Melin, Ulf
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Lindgren, Ida
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Exploring User Participation Practice in Public E-Service Development: Why, How and in Whose Interest?2018In: The Electronic Journal on e-government (EJEG), ISSN 1479-439X, Vol. 16, no 1, p. 72-86Article in journal (Refereed)
    Abstract [en]

    User participation is seen as an important enabler for successful public e-service development. However, at the same time development of public e-services is still often characterised by an internal government perspective with little consideration for external users’ perspectives. This paper challenges the overly positive attitude that is surrounding user participation in e-government research. The paper aims to illustrate and problematize various aspects that influence why, how, and in whose interest user participation is conducted in public e-service development. First, via a literature review, we identify a set of dimensions for critically exploring how, why, and in whose interest user participation is conducted in public e-service development projects. Second, we use these dimensions in order to characterise and analyse three empirical public e-service development cases in order to test the utility, usefulness, and feasibility of the identified dimensions. Our findings highlight the importance of questioning and elaborating on the motives behind user participation (the why) in public e-service development. We also identify two basic forms of how user participation is addressed in public e-service development projects: 1) veneered participation, and 2) ad-hoc participation. Furthermore, we argue that any decisions made regarding user participation in public e-service development should be based on conscious and informed choices concerning why user participation is needed and what it may bring for different stakeholders and their interests.

  • 47.
    Johansson, Britt-Marie
    et al.
    Internationella handelshögskolan i Jönköping.
    Axelsson, Karin
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Analysing Communication Media and Actions - Extending and Evaluating the Business Action Matrix2005In: The 13th European Conference on Information Systems ECIS2005,2005, 2005Conference paper (Refereed)
  • 48.
    Johansson, Britt-Marie
    et al.
    Internationella handelshögskolan i Jönköping.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering.
    Communication Media in Distance Selling: Business Interactions in a B2C Setting2004Conference paper (Refereed)
  • 49.
    Lindblad-Gidlund, Katarina
    et al.
    Midsweden University, Department of IT and Media, Sundsvall, Sweden.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Communicating vessels for relevant and rigorous eGovernment research2008In: Collaboration and the Knowledge Economy: Issues, Applications, Case Studies - Volume 5 Information and Communication Technologies and the Knowledge / [ed] P. Cunningham and M. Cunningham, IOS Press, 2008, , p. 255-261p. 255-261Chapter in book (Refereed)
    Abstract [en]

    Several researchers have pointed out that the field of eGovernment suffers from a too short-termed, project oriented, retrospective focus and a naïve technological optimism. Reflexive, critical analysis, cumulative research and altered use of theoretical frames are asked for to increase the practical value. However, in front of fulfilling such expectations the reality is that we get the research we are asking for, and we are asking for the research we know exist, and in this logic lies a lot of communicative challenges (as well as funding mechanisms). This article tries to address this relation and does so by putting forward an initiative to establish a national network of eGovernment researchers and practitioners (from private and public sector). 

  • 50.
    Lindblad-Gidlund, Katarina
    et al.
    Mittuniversitetet.
    Axelsson, Karin
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Redefining Practice and Relevance2008In: Pre-ICIS 2008 SIG eGovernment Workshop,2008, 2008Conference paper (Other academic)
    Abstract [en]

    Several researchers have pointed out that the field of eGovernment suffers from a too short-termed, project oriented, retrospective focus and a naïve technological optimism. Reflexive, critical analysis, cumulative research and altered use of theoretical frames are asked for, in order to increase the practical value. However, in front of fulfilling such expectations, the reality is that we get the research we are asking for, and we are asking for the research we know exist. In this paper we claim that eGovernment research would benefit from redefining practice and relevance. We argue that the relations between researchers and practitioners within the eGovernment field should be focused. In order to conduct eGovernment research that meets the criteria of being both rigorous and relevant, an on-going discussion between academia and practice must be facilitated. This paper addresses this need for joint knowledge arenas by putting forward an initiative to establish a national network of eGovernment researchers and practitioners from private and public sector.

12 1 - 50 of 81
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