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  • 1.
    Cronholm, Stefan
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Communicative Criteria for Usability Evaluation2010In: Australasian Computer-Human Interaction Conference (OZCHI), New York, USA: ACM , 2010, p. 144-151Conference paper (Refereed)
    Abstract [en]

    Today we are primarily using computers for communication. We communicate via computers as professionals and at our spare time. One growing context of computer use is when we as citizens communicating with authorities. This paper suggests communication criteria for evaluation of public e- services. The suggested criteria are derived from a communication perspective and applied in a case study for evaluation of an e-service. Communication between authorities and citizens are often communication intensive and consequently conditions and consequences of communication should be evaluated. The aim of the suggested communication criteria is to be a complement to established traditional usability criteria.

  • 2.
    Cronholm, Stefan
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Grounded Theory in Use - a Review of Experiences2002In: First European Conference on Research Methodology for Business and Management Studies (ECRM 2002), (Remenyi D, ed). 29-30 April 2002. Reading, UK, 2002Conference paper (Refereed)
  • 3.
    Cronholm, Stefan
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Illustrating Multi-Grounded Theory2004In: European Conference on Research Methodology for Business and Management Studies ECRM,2004, Reading: Academic Conferences Limited , 2004, p. 115-Conference paper (Refereed)
  • 4.
    Cronholm, Stefan
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Information Systems Evaluation - adding process descriptions to six evaluation types2004In: European Conference on Information Technology Evaluation ECITE,2004, Reading: Academic Conferences Limited , 2004, p. 81-Conference paper (Refereed)
  • 5.
    Cronholm, Stefan
    Linköping University, Department of Computer and Information Science. Linköping University, The Institute of Technology.
    Metodverktyg och användbarhet: en studie av datorstödd metodbaserad systemutveckling1998Doctoral thesis, monograph (Other academic)
    Abstract [sv]

    This thesis describes usability goals for method tools. Method tools are a type of CASE-tool aiming to support computer- and method-based information systems development. The aim of the thesis is to develop knowledge in order to suggest recommendations for achieving more usable method tools. The thesis takes an action perspective. An important starting-point in identifying usability goals are the existing modelling acts in the system development process specifying requirements for how method tools shall be developed.

    The thesis is performed as a prototyping approach embracing three steps. Output from a previous step is used as input to the following step. Further the thesis is based on studies of real cases where actors have interacted with method tools. In order to gain data I have used questionnaires, interviews and observations. The thesis embraces 12 usability goals for method tools. These goals are empirically generated and theoretically grounded. The identified usability goals are primary oriented towards the use situation system developer, method tool and task. Several usability goals can be characterised as more general and therefore are valid in areas beyond this use situation.

    The main contributions of this thesis are recommendations for developing method tools, a goal-means hierarchy presenting a composite description of usability attributes for method tools, characterising knowledge in a taxonomic form and a model which describes how modelling acts are related to usability goals.

  • 6.
    Cronholm, Stefan
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Need for Action Oriented Design and Evaluation of Information Systems2003In: 10th International Conference on Human-Computer Interaction (HCI International '03), 2003Conference paper (Refereed)
  • 7.
    Cronholm, Stefan
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    The Usability of Usability Guidelines: a Proposal for Meta-Guidelines2009Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    This paper is challenging the usability of traditional usability guidelines. The claim is that guideline descriptions and explanations are not satisfactory. Analysis results demonstrate vagueness and are ambiguous in explanation. The aim of the paper is to propose a set of principles (meta-guidelines) to be used for improving the usability of guidelines.

  • 8.
    Cronholm, Stefan
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Bruno, Vince
    Business and IT RMIT.
    Do you Need General Principles or Concrete Heuristics? - a Model for Categorizing Usability Criteria2008In: OZCHI '08 Proceedings of the 20th Australasian Conference on Computer-Human Interaction: Designing for Habitus and Habitat, New York: ACM , 2008, p. 105-111Conference paper (Refereed)
    Abstract [en]

    This paper analyses the character of usability criteria found in lists, which are used for interface design and evaluation. In order to understand usability criteria and relations between different criteria, a categorization of six usability criteria lists has been performed. The analysis has shown that the formulations of criteria reside on different abstraction levels. The results consist of two knowledge contribution. The first contribution is a hierarchical categorization model. The role of this multilevel abstraction hierarchy is to support practical problem solving processes by enabling and supporting the explicit articulation of criteria for a given context. The second contribution is a categorization of usability criteria. The aim of this categorization is to support the understanding of how different usability criteria relate (e.g. overlap or complement) to each other and highlight possible gaps.       

  • 9.
    Cronholm, Stefan
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Bruno, Vince
    RMIT, Melbourne, Australien.
    Usability of IT-Systems is More than Interaction Quality: The Need for Communication and Business Process Criteria2009Conference paper (Other academic)
    Abstract [en]

    The design and evaluation of IT-systems are usually supported by different usability criteria. Our hypothesis is that criteria are predominantly formulated as supporting interaction between a user and an IT-system. We are claiming that there is a need for criteria formulated at higher levels such as communication and business processes. One example of a criterion formulated at the interaction level is "Visibility of system status" and one example of a criterion formulated at the business process level is "Quality of work". If criteria is formulated and used on the interaction level only, the impact on design and evaluation can only take place at this level. This choice will also mean that you are only able to speculate whether the IT-system is supporting higher levels. We are not saying that criteria belonging to the interaction level are unimportant; rather we are saying that there is a need for formulating complementing criteria that resides on the communication and business process level.

  • 10.
    Cronholm, Stefan
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences. University of Boras, Sweden .
    Gobel, Hannes
    University of Boras, Sweden .
    Lind, Mikael
    University of Boras, Sweden .
    Rudmark, Daniel
    University of Boras, Sweden .
    The need for systems development capability in design science research: enabling researcher-systems developer collaboration2013In: Information Systems and E-Business Management, ISSN 1617-9846, E-ISSN 1617-9854, Vol. 11, no 3, p. 335-355Article in journal (Refereed)
    Abstract [en]

    Information systems as an artefact-oriented discipline require a strong interaction between researchers, developers and users regarding design of, development of, and the study of the use of digital artefacts in social settings. During recent years, performing research in a design science research spirit has gained increasing interest. In larger scale design research endeavours, access to systems development capabilities becomes necessary. Such a unit, InnovationLab, was established in 2006 in a university setting in Sweden. In this paper we are investigating the 5 years experience of running this InnovationLab. Our findings point to an innovation lab being valuable for research in general and especially for design science research. However, in order to balance the business of an innovation lab, it will be necessary to provide services for other stakeholders (such as administrative units, teachers, and students) as a means for developing systems development capability aimed at supporting researchers.

  • 11.
    Cronholm, Stefan
    et al.
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Actable Information Systems - Quality Ideals Put Into Practice2002In: Eleventh Conference On Information Systems Development (ISD 2002), 12-14 September, Riga, Latvia, 2002, p. 12--1Conference paper (Refereed)
  • 12.
    Cronholm, Stefan
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Competence Development among IT-Consultants2009Conference paper (Other (popular science, discussion, etc.))
  • 13.
    Cronholm, Stefan
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Competence development among IT-consultants the need for collective and structured reflection in KMIS 2009 - 1st International Conference on Knowledge Management and Information Sharing, Proceedings, vol , issue , pp 258-2612009In: KMIS 2009 - 1st International Conference on Knowledge Management and Information Sharing, Proceedings, 2009, p. 258-261Conference paper (Refereed)
    Abstract [en]

    This paper is about the knowledge transferring between IT-consultants. IT-consultants are involved in many complex and challenging situations. They need to manage organisational, semantic and technical issues. Managing this complexity requires a high and a variety of competences. Examples of competences needed are business development, project management, information system development methods and techniques. An IT-consultant often makes continuous movements between different assignments and clients. The competence developed is often individually based. Individually based knowledge is not sufficient since the IT-consultants have to carry organisational working procedures. Furthermore, the competence needed is not static; it is something that should evolve dynamically. In this paper we are proposing a collective competence development approach. The collective competence development approach consists of a process model and a conceptual model. The aim of both these models is to make individual based knowledge as subject to collective reflection.

  • 14.
    Cronholm, Stefan
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Conceptualising Participatory Action Research - Three Different Practices2004In: Electronic Journal of Business Research Methods, ISSN 1477-7029, E-ISSN 1477-7029, Vol. 2, no 2, p. 47-58Article in journal (Refereed)
  • 15.
    Cronholm, Stefan
    et al.
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Document-Driven Systems Development - an Approach Involving Novice Users2002In: 7th Annaul Conference of United Kingdom Academy for Information Systems (UKAIS), (Howell B, Orange G, eds), 10-12 April 2002. Leeds , UK, 2002, p. 9--1Conference paper (Refereed)
  • 16.
    Cronholm, Stefan
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Handlingsbara IT-system - design och utvärdering2005Report (Other academic)
    Abstract [sv]

    Handlingsbarhet är ett perspektiv på IT-system lyfter fram vad som görs vid ITanvändning. Perspektivet innebär att handlingar som utförs av människor och ITsystem kommer i fokus. Handlingsbarhet definieras som: -Ett IT-systems förmåga att utföra handlingar, och att befrämja, möjliggöra och underlätta handlingar som utförs av IT-systemets användare både genom IT-systemet och baserat på information från IT-systemet i en verksamhetskontext.- I detta perspektiv ses IT-system som instrument för teknikmedierad verksamhetskommunikation. Rapporten förklarar utförligt perspektivet och begreppet handlingsbarhet. Bl.a förklaras skillnader mellan handlingsbarhet och användbarhet samt skillnader mellan handlingsbarhet och avbildningstänkande. Teoretiska grunder i form av socioinstrumentell pragmatism redogörs för. Olika modeller och principer för handlingsbarhet presenteras; bl.a en kommunikativ modell av användargränssnitt och den sk ElemantarInterAktionsLoopen. Tio principer för handlingsbarhet presenteras: tydlig handlingsrepertoar, tillgodosedda kommunikationsbehov, lättnavigerbart, handlingstransparent, tydlig feedback, tydligt och lättåtkomligt verksamhetsminne, personifierat, känd och begriplig verksamhetsvokabulär, intentionellt tydligt samt handlingsstödjande. Handlingsbarhet har operationaliserats i form av metoder för design av IT-system samt utvärdering av IT-system. Olika delar av designmetodik beskrivs: Modellering av processer, modellering av systemanvändning, modellering av IT-system. Utvärdering av IT-system beskrivs genom sex strategier som är uppbyggda utifrån ett antal generiska situationer: Målbaserad utvärdering, målfri utvärdering, kriteriebaserad utvärdering, samt IT-system som sådana vs IT-system i användning.

  • 17.
    Cronholm, Stefan
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Reflected Action Learning: a Method for Collective Competence Development.2010In: 11th European Conference on Knowledge Management ECKM 2010 – Famalicão, Portugal / [ed] Eduardo Tomé, Reading, UK: Academic Publishing International, 2010, p. 305-314Conference paper (Other academic)
    Abstract [en]

    The aim of this research is to suggest a method for collective competence development among IT-consultants. IT-consultants are involved in many challenging situations. They need to manage different organisational,semantic and technical issues. Managing this complexity requires a variety of competences. Examples of competences needed are business development,project management and information system development. The competence developed is often individually based. Due to the competition between consultancy firms it is not sufficient with an individually based consult competence; rather the IT-consultants have to carry joint work procedures of the organisation. A consultancy firm possessing a high organisational competence is selling more than working hours; they are selling a reflected development approach. The competence of the IT-consultants is decisive concerning the outcome in the clients’ organisations. The reasons for suggesting a reflective and structured approach for collective competence development are: 1) many IT-consultants are exchange experiences only hastily and at random. This means an ad hoc development of joint competencies. 2) IT-consultants often collaborate with clients rather than withother IT-consultants. If the IT-consultant is the only representative from the IT-organisation the interaction with other consultants is limited. The character of the IT-consultants’ work situation means that there is a risk that the competencies resides only on an individual level and that they will not be properly transferred to the collective and organisational level. We have been inspired by theories such as: experiential learning, organisational learning,knowledge-in-action and storytelling. The method development has been based on empirical data from two IT-consultancy firms. The main message of the paper is to argue for the need of a structured collective competence development process and that it is not sufficient to rely on sporadic and occasional knowledge exchange.

  • 18.
    Cronholm, Stefan
    et al.
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Six Generic Types of Information Systems Evaluation2003In: 10th European Conference on Information Technology Evaluation (ECITE 2003), 2003, p. 163-172Conference paper (Refereed)
    Abstract [en]

     The aim of this paper is to contribute to the decision of how to perform evaluation depending on the evaluation context. Three general strategies of how to perform evaluation together with two general strategies of what to evaluate are identified. From the three "how-strategies" and the two "what-strategies" we derive a matrix consisting of six generic types of evalua-tion. Each one of the six types are categorised on a ideal typical level.

  • 19.
    Cronholm, Stefan
    et al.
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Understanding the Practices of Action Research2003In: 2nd European Conference on Research Methodology for Business and Management Studies (ECRM 2003), 2003Conference paper (Refereed)
  • 20.
    Cronholm, Stefan
    et al.
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Hedström, Karin
    Örebro universitet.
    Pilemalm, Marie-Louise
    Åkerbo Omsorg, Linköpings Kommun.
    Handlingsbart IT-system för kvalitetssäkring och individualisering av äldreomsorg2003Conference paper (Other academic)
  • 21.
    Cronholm, Stefan
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Göbel, Hannes
    Högskolan i Borås.
    Lind, Mikael
    Högskolan i Borås.
    Rudmark, Daniel
    Högskolan i Borås.
    The Need for Systems Development Capability in Design Science Research: Investigating the role of an Innovation Lab as part of the academy2010In: 21st Australian Confence on Information Systems (ACIS), 2010Conference paper (Refereed)
  • 22.
    Cronholm, Stefan
    et al.
    Linköping University, Department of Computer and Information Science.
    Melin, Ulf
    Linköping University, Department of Computer and Information Science.
    Project Oriented Student Work: Group Formation and Learning2006In: The Proceedings of the Information Systems Education Conference 2006, 2006, p. 1-11Conference paper (Refereed)
    Abstract [en]

    This paper evaluates how semi-randomly formed project groups, compared to forming groups at free will, affect students’ learning in a project-oriented setting. The findings are based on empirical data. We have analyzed students’ experiences by taking a course in the subject of Information Systems. The identified experiences are considered to be either a strength or a problem. We can conclude that how we form project groups has an effect on learning. We can also conclude that several of the experiences from semi-randomly formed project groups are of both a positive and negative nature. In the concluding chapter, we give some explanations in order to understand the differences in students’ experiences.

  • 23.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Cronholm, Stefan
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Adding theoretical grounding to grounded theory: Towards Multi-grounded theory2010In: International Journal of Qualitative Methods, ISSN 1609-4069, E-ISSN 1609-4069, Vol. 9, no 2, p. 187-205Article in journal (Refereed)
    Abstract [en]

    The purpose of this paper is to challenge some of the cornerstones of the grounded theory approach and propose an extended and alternative approach for data analysis and theory development, which the authors call multi-grounded theory (MGT). A multi-grounded theory is not only empirically grounded; it is also grounded in other ways. Three different grounding processes are acknowledged: theoretical, empirical, and internal grounding. The authors go beyond the pure inductivist approach in GT and add the explicit use of external theories. A working procedure of theory development in MGT is presented, which can be seen as an extension of the grounded theory approach.

     

     

     

     

     

     

     

     

  • 24.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Cronholm, Stefan
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Multi-grounded theory - adding theoretical grounding to grounded theory2003In: 2nd European Conference on Research Methods in Business (2ECRM), Reading, 2003Conference paper (Refereed)
  • 25.
    Goldkuhl, Göran
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Cronholm, Stefan
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Sjöström, Jonas
    User Interfaces as Organisational Action Media2004In: the 7th International Workshop on Organisational Semiotics,2004, Setubal: Instituto Politecnico Setubal , 2004Conference paper (Refereed)
  • 26.
    Hedström, Karin
    et al.
    Örebro universitet.
    Cronholm, Stefan
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Pilemalm, Marie-Louise
    Åkerbo Omsorg, Linköpings Kommun.
    Utveckling av hemtjänst genom IT och verksamhetskunnande2003Conference paper (Other academic)
  • 27.
    Melin, Ulf
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Cronholm, Stefan
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Project Oriented Student Work - Learning and Examination2004Conference paper (Refereed)
  • 28.
    Röstlinger, Annie
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Cronholm, Stefan
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Design Criteria for Public e-Services2009Conference paper (Other (popular science, discussion, etc.))
  • 29.
    Ågerfalk, Pär
    et al.
    Örebro University.
    Eliasson, Emma
    Örebro University.
    Sjöström, Jonas
    Jönköping International Business School.
    Cronholm, Stefan
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Setting the Scene for Actability Evaluation - Understanding Information Systems in Context2002In: 9th European Conference on IT Evaluation (ECITE 2002), Paris, France, 15-16 July, 2002, 2002, p. 1-9Conference paper (Refereed)
1 - 29 of 29
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