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  • 1.
    Björklund, Maria
    et al.
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Abrahamsson, Mats
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Johansson, Henrik
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Critical factors for viable business models for urban consolidation centres2017In: Research in Transportation Economics, ISSN 0739-8859, E-ISSN 1875-7979, Vol. 64, p. 36-47Article in journal (Refereed)
    Abstract [en]

    Abstract Although urban consolidation centres (UCC) worldwide have improved urban freight distribution and reduced externalities, other UCC initiatives have not materialised due to problems such as for example, business model limitations. All the same, researchers have rarely described business model components relevant to city logistics. In response, the purpose of this article is to analyse critical factors for viable business models of city logistics initiatives involving UCCs. Following an extensive literature review and multiple-case study of five initiatives with UCCs, we identified seven critical factors of viable city logistics business models: the ability to scale up and down the UCC solution; an ability to continuously develop and adapt to a dynamic environment; the important entrepreneurial role of the initiator as well; the acknowledgment of society; ability to innovate new services; logistics and supply chain management competence; and the ability to take full advantage of advanced IT. All seven factors describe continuously redeveloped business models seeking to seize new and unexpected opportunities, yet also indicate that city logistics systems require local authorities and municipalities to act as initiators, enablers, and customers. The models also underscore differences between purely commercial and purely municipal city logistics initiatives.

    Download full text (pdf)
    fulltext
  • 2.
    Björklund, Maria
    et al.
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Johansson, Henrik
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Designing a business model for redistribution of surplus food2018Conference paper (Refereed)
  • 3.
    Björklund, Maria
    et al.
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Johansson, Henrik
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Urban consolidation centre - a literature review, categorisation, and a future research agenda2018In: International Journal of Physical Distribution & Logistics Management, ISSN 0960-0035, E-ISSN 1758-664X, Vol. 48, no 8, p. 745-764Article, review/survey (Refereed)
    Abstract [en]

    Purpose Urban consolidation centre (UCC) is a popular initiative targeting the challenge of negative environmental and social impacts from freight transports in cities. Despite this, UCC often fails in practice, which indicates a knowledge gap. Furthermore, research within the field can be described as fragmented, transdisciplinary and fast growing. The purpose of this paper is to provide an overview of the field by describing dominant categories and themes within the area, identify gaps in order to propose a future research agenda, and provide insights into the needs of practitioners. Design/methodology/approach A systematic literature review (SLR) targeting journal articles based on UCCs has been constructed with a supplementary snowball approach. A content analysis was performed to categorise themes in the research on UCCs and to identify research gaps, both within and outside the categories identified. Findings Despite substantial research on UCC, very little research ends up in academic journals. In all, 56 articles address UCC. The most common topics were the role of stakeholders, design of distribution structures and transport resources, environmental and social consideration, and economic considerations. Much focus is directed towards finding optimal solutions and designs for potential initiatives with very little, if any, consideration to financial viability or the management of the UCC initiative. Research limitations/implications This research points out existing gaps in the literature and proposes a future research agenda with UCCs as the focus. For example, although environmental and social arguments are often applied to justify the implementation of UCCs, few studies measure or evaluate their impact. Another important research gap is the economical consideration, both how to generate revenue and how to consider economies of scale. Practical implications The practical contribution of most studies is directed towards municipalities. Few findings are presented in a way to support companies. Additionally, by bridging the gaps related to how stakeholders can collaborate and describe what is happening in a UCC, practitioners can use such information as guidelines. Originality/value The results provide a research agenda for the fragmented research targeting UCCs, supporting the viability of future initiatives.

    Download full text (pdf)
    fulltext
  • 4.
    Björklund, Maria
    et al.
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Ülgen, Veronica
    Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), Växjö, Sverige.
    Johansson, Henrik
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Simm, Niklas
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Forslund, Helena
    Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), Växjö, Sverige.
    Who is driving towards sustainable transportation?2019In: Paper presented at the National conference in transport research, Linköping Sweden, October 22-23, 2019, Linköping University , 2019Conference paper (Refereed)
  • 5.
    Forslund, Helena
    et al.
    Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO).
    Björklund, Maria
    Linköping University. Linköping University, Sweden.
    Ülgen, Veronica
    Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO).
    Johansson, Henrik
    Linköping University. Linköping University, Sweden.
    Hållbarhetsarbete i logistikförsörjningskedjor – resultat från en enkätstudie2019In: Paper presented at Forsknings- och tillämpningskonferensen 2019, Linköping, Sweden, October 23-24, 2019, Logistikföreningen Plan , 2019Conference paper (Refereed)
  • 6. Order onlineBuy this publication >>
    Johansson, Henrik
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Customer Benefits in City Logistics: Towards Viable Urban Consolidation Centres2020Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    Urban Consolidation Centre (UCC) is a city logistics initiative that has the potential to increase the efficiency of urban freight delivery systems while reducing negative environmental and social effects caused by freight vehicles. One important issue that have hindered longevity of this initiative is its viability, both the financial viability and acceptance from affected stakeholders (also called UCC customers). The UCC customers in focus in this thesis are receivers of goods and municipalities. To satisfy both types of stakeholders, their requests and, in particular, the benefits they can gain from using UCCs need to be studied. The types of benefits to be given priority differ between the stakeholders, where municipalities strive towards more societal benefits, and the main goals of receivers are an increase in efficiency and financial sustainability. In response, the purpose of this thesis is to deepen the understanding of benefits for customers of UCCs, with a particular focus on customer needs and benefits that UCCs can provide.

    This thesis consists of five appended papers, each of which uses a different methodology. The methodologies applied in the papers include a multiple interview study of five UCCs, a surveybased interview study of retail stores, and a case study of an operating UCC. Regarding customer needs, this thesis takes the customer perspective, in order to identify needs that UCCs can meet. The results presented in this thesis also highlight the importance for UCCs to give priority to meeting customer needs that stem from some type of problem. Regarding benefits that UCCs can provide, the thesis suggests how different types of benefits can be distinguished. This can give guidance to UCC operators regarding which benefits should be given priority in communication with UCC customers. However, the results highlight that it is also important to understand the situation of the customer to be able to communicate the most relevant benefits that UCCs can provide. Furthermore, the results illustrate different improvement areas that can affect the benefits for UCC customers. These identified areas are: improved understanding by both UCCs and its customers of each other’s operation, communication, developing a more holistic view for UCC customers, and developing new UCC services to match customer needs.

    The results provide a foundation for customer needs that UCCs can meet, and the benefits that UCCs can provide. This foundation can be important for UCC customers to gain a better understanding of what a UCC is and how it can affect their operation, something that this thesis contributes towards. It can also assist initiators of UCCs to determine which customer needs they should focus on. Lastly, the results and contribution also address the potential role of municipalities, and it is argued that their role should change from a more supportive role to that of a paying UCC customer. All of these aspects can increase the probability that a UCC, when established becomes viable.

    List of papers
    1. Urban consolidation centre - a literature review, categorisation, and a future research agenda
    Open this publication in new window or tab >>Urban consolidation centre - a literature review, categorisation, and a future research agenda
    2018 (English)In: International Journal of Physical Distribution & Logistics Management, ISSN 0960-0035, E-ISSN 1758-664X, Vol. 48, no 8, p. 745-764Article, review/survey (Refereed) Published
    Abstract [en]

    Purpose Urban consolidation centre (UCC) is a popular initiative targeting the challenge of negative environmental and social impacts from freight transports in cities. Despite this, UCC often fails in practice, which indicates a knowledge gap. Furthermore, research within the field can be described as fragmented, transdisciplinary and fast growing. The purpose of this paper is to provide an overview of the field by describing dominant categories and themes within the area, identify gaps in order to propose a future research agenda, and provide insights into the needs of practitioners. Design/methodology/approach A systematic literature review (SLR) targeting journal articles based on UCCs has been constructed with a supplementary snowball approach. A content analysis was performed to categorise themes in the research on UCCs and to identify research gaps, both within and outside the categories identified. Findings Despite substantial research on UCC, very little research ends up in academic journals. In all, 56 articles address UCC. The most common topics were the role of stakeholders, design of distribution structures and transport resources, environmental and social consideration, and economic considerations. Much focus is directed towards finding optimal solutions and designs for potential initiatives with very little, if any, consideration to financial viability or the management of the UCC initiative. Research limitations/implications This research points out existing gaps in the literature and proposes a future research agenda with UCCs as the focus. For example, although environmental and social arguments are often applied to justify the implementation of UCCs, few studies measure or evaluate their impact. Another important research gap is the economical consideration, both how to generate revenue and how to consider economies of scale. Practical implications The practical contribution of most studies is directed towards municipalities. Few findings are presented in a way to support companies. Additionally, by bridging the gaps related to how stakeholders can collaborate and describe what is happening in a UCC, practitioners can use such information as guidelines. Originality/value The results provide a research agenda for the fragmented research targeting UCCs, supporting the viability of future initiatives.

    Place, publisher, year, edition, pages
    EMERALD GROUP PUBLISHING LTD, 2018
    Keywords
    Content analysis; City logistics; Urban freight; Urban consolidation centre; Structural literature review
    National Category
    Business Administration
    Identifiers
    urn:nbn:se:liu:diva-151808 (URN)10.1108/IJPDLM-01-2017-0050 (DOI)000444391000002 ()
    Note

    Funding Agencies|Swedish Energy Agency

    Available from: 2018-10-04 Created: 2018-10-04 Last updated: 2020-03-20
    2. Critical factors for viable business models for urban consolidation centres
    Open this publication in new window or tab >>Critical factors for viable business models for urban consolidation centres
    2017 (English)In: Research in Transportation Economics, ISSN 0739-8859, E-ISSN 1875-7979, Vol. 64, p. 36-47Article in journal (Refereed) Published
    Abstract [en]

    Abstract Although urban consolidation centres (UCC) worldwide have improved urban freight distribution and reduced externalities, other UCC initiatives have not materialised due to problems such as for example, business model limitations. All the same, researchers have rarely described business model components relevant to city logistics. In response, the purpose of this article is to analyse critical factors for viable business models of city logistics initiatives involving UCCs. Following an extensive literature review and multiple-case study of five initiatives with UCCs, we identified seven critical factors of viable city logistics business models: the ability to scale up and down the UCC solution; an ability to continuously develop and adapt to a dynamic environment; the important entrepreneurial role of the initiator as well; the acknowledgment of society; ability to innovate new services; logistics and supply chain management competence; and the ability to take full advantage of advanced IT. All seven factors describe continuously redeveloped business models seeking to seize new and unexpected opportunities, yet also indicate that city logistics systems require local authorities and municipalities to act as initiators, enablers, and customers. The models also underscore differences between purely commercial and purely municipal city logistics initiatives.

    Place, publisher, year, edition, pages
    Elsevier, 2017
    Keywords
    Urban logistics, Business models, Critical factors, Urban consolidation centres
    National Category
    Transport Systems and Logistics
    Identifiers
    urn:nbn:se:liu:diva-144226 (URN)10.1016/j.retrec.2017.09.009 (DOI)
    Funder
    VINNOVA
    Available from: 2018-01-11 Created: 2018-01-11 Last updated: 2020-03-20
    3. Urban consolidation centres: retail stores demands for UCC services
    Open this publication in new window or tab >>Urban consolidation centres: retail stores demands for UCC services
    2017 (English)In: International Journal of Physical Distribution & Logistics Management, ISSN 0960-0035, E-ISSN 1758-664X, Vol. 47, no 7, p. 646-662Article in journal (Refereed) Published
    Abstract [en]

    Purpose - Urban consolidation centres (UCCs) are often conceived to improve services in retail stores and potentially reduce costs. However, few studies have examined how retail stores perceive the services a UCC could provide. The purpose of this paper is to explore retail stores potential demands for different services that a UCC could provide in order to foster the development and implementation of UCC solutions aimed towards more economically feasible business models. Design/methodology/approach - Structured interviews were conducted with employees at 72 retail stores. Qualitative, as well as quantitative analyses, were conducted to identify the potential demands of the retail stores. Findings - The authors have provided arguments why retail stores might be interested in UCC services, and thereby potentially pay for them. Improved customer service to stores customers might not be a valid argument. The authors point to the cost aspect: stores expend resources that a UCC could provide in a more cost-efficient manner. Research limitations/implications - The findings contradict previous studies to some extent, as it indicates that a UCC may actually not enhance customer service in retail stores. Instead, the findings point to the importance of considering the potential advantages according to economies of scale that are facilitated by UCC services. Practical implications - Taking the perspective of the stores is important in order to identify arguments for why they should pay for the services provided by a UCC. Social implications - Financially viable UCC solutions are needed in order for the initiatives to be maintained and thereby provide a long-term decrease in the environmental and social footprints caused by urban freight. Originality/value - This study answers the call for research addressing retailers perspective in urban logistics, as it takes a demand-driven perspective of the development of UCC services. Furthermore, by highlighting services requested by retail stores, it can guide the financing of UCC initiatives, an aspect that has been lacking.

    Place, publisher, year, edition, pages
    EMERALD GROUP PUBLISHING LTD, 2017
    Keywords
    Customer service; Business model; Urban freight; City logistics; Receivers; Urban consolidation centre; Urban distribution
    National Category
    Business Administration
    Identifiers
    urn:nbn:se:liu:diva-140529 (URN)10.1108/IJPDLM-02-2017-0114 (DOI)000407286000005 ()
    Conference
    Annual Nordic Logistics and SCM Researchers Conference (NOFOMA)
    Note

    Funding Agencies|VINNOVA; Swedens Innovation Agency

    Available from: 2017-09-11 Created: 2017-09-11 Last updated: 2020-03-20
    4. Designing a business model for redistribution of surplus food
    Open this publication in new window or tab >>Designing a business model for redistribution of surplus food
    2018 (English)Conference paper, Published paper (Refereed)
    National Category
    Transport Systems and Logistics
    Identifiers
    urn:nbn:se:liu:diva-148837 (URN)
    Conference
    NoFoMa 2018, Kolding, Denmark, 13-15 June, 2018
    Funder
    VINNOVA, 2017-03156
    Available from: 2018-06-20 Created: 2018-06-20 Last updated: 2020-03-20Bibliographically approved
    Download full text (pdf)
    fulltext
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    presentationsbild
  • 7. Order onlineBuy this publication >>
    Johansson, Henrik
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Urban Consolidation Centres: On Relationships between Customer Needs and Services in City Logistics2018Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    Urban Consolidation Centres (UCCs) are often conceived as an enabler to alleviate negative effects associated with distribution of goods in cities, such as traffic congestion and hazardous emissions. UCCs not only have the potential to reduce these effects but also provide alternative distribution solutions by introducing new transhipment points. Despite their potential, UCCs often fail to be self-supporting and are often dependent on subsides, which is not considered to be sustainable in the long run. In response, this thesis takes its point of departure in the two business models elements value propositions and target customers. A business model is often viewed as an enabler to generate revenue and UCCs have the potential to generate revenue by offering services to their customers, and the customers pay for the services. To understand how customers can benefit from UCCs and provide arguments why they should use these, it is important to understand the relationship between customers’ needs and the services UCCs can provide. The purpose of this thesis is to identify and describe the potential relationship between needs of UCC customers and UCC services.

    The research in the thesis is both explorative and descriptive, where a first step is to identify customer needs, UCC services, and value propositions. The descriptive part is to describe them and it is also the foundation for understanding the relationship between customer needs and UCC services. Through the analysis and discussion, multiple customer needs are identified and described for seven customer groups and the UCC operator; all of which could be considered customers of UCCs. The thesis also adds to the UCC literature with three new identified UCC services: e-commerce with used products, advertisement, and registration in computer system. The outcome of the analysis also provides illustrations of how customer needs can be matched with UCC services. For the most studied customer group, receiver of goods, a total of 29 different matches were identified, which illustrates the possibilities but also the complexity of the relationships. To understand the relationship, three different types of gaps were also identified that have implications for future research.

    The main contributions to research and the UCC literature in particular are enlargement of the scope of customers and the illustration of the relationships between customer needs and UCC services. The illustrations include contributions such as identifying, mapping and describing the customer needs, UCC services, and value propositions. An important first step is to understand how customer needs and UCC services can be linked, and this thesis provides examples of how this can be achieved. Viewing every stakeholder as a potential customer opens up the opportunity to fulfil their needs and the potential to generate revenue, which in turn could close the gap in the problem of non-self-supporting UCCs. Furthermore, with self-supporting UCCs, the number of freight vehicles can be reduced and this may lead to more attractive cities with less traffic congestion and lower emissions.

    List of papers
    1. Urban Consolidation Centre: a Literature Review, Categorisation and a Future Research Agenda
    Open this publication in new window or tab >>Urban Consolidation Centre: a Literature Review, Categorisation and a Future Research Agenda
    2016 (English)In: LRN conference 2016: proceedings, 2016Conference paper, Published paper (Refereed)
    National Category
    Transport Systems and Logistics
    Identifiers
    urn:nbn:se:liu:diva-131362 (URN)
    Conference
    Logistics Research Network Annual Conference 2016, Hull, UK, September 7-9, 2016
    Projects
    Affärsmodeller för citylogistik
    Funder
    VINNOVA
    Available from: 2016-09-15 Created: 2016-09-15 Last updated: 2019-05-09Bibliographically approved
    2. Critical factors for viable business models for urban consolidation centres
    Open this publication in new window or tab >>Critical factors for viable business models for urban consolidation centres
    2017 (English)In: Research in Transportation Economics, ISSN 0739-8859, E-ISSN 1875-7979, Vol. 64, p. 36-47Article in journal (Refereed) Published
    Abstract [en]

    Abstract Although urban consolidation centres (UCC) worldwide have improved urban freight distribution and reduced externalities, other UCC initiatives have not materialised due to problems such as for example, business model limitations. All the same, researchers have rarely described business model components relevant to city logistics. In response, the purpose of this article is to analyse critical factors for viable business models of city logistics initiatives involving UCCs. Following an extensive literature review and multiple-case study of five initiatives with UCCs, we identified seven critical factors of viable city logistics business models: the ability to scale up and down the UCC solution; an ability to continuously develop and adapt to a dynamic environment; the important entrepreneurial role of the initiator as well; the acknowledgment of society; ability to innovate new services; logistics and supply chain management competence; and the ability to take full advantage of advanced IT. All seven factors describe continuously redeveloped business models seeking to seize new and unexpected opportunities, yet also indicate that city logistics systems require local authorities and municipalities to act as initiators, enablers, and customers. The models also underscore differences between purely commercial and purely municipal city logistics initiatives.

    Place, publisher, year, edition, pages
    Elsevier, 2017
    Keywords
    Urban logistics, Business models, Critical factors, Urban consolidation centres
    National Category
    Transport Systems and Logistics
    Identifiers
    urn:nbn:se:liu:diva-144226 (URN)10.1016/j.retrec.2017.09.009 (DOI)
    Funder
    VINNOVA
    Available from: 2018-01-11 Created: 2018-01-11 Last updated: 2020-03-20
    3. Urban consolidation centres: retail stores demands for UCC services
    Open this publication in new window or tab >>Urban consolidation centres: retail stores demands for UCC services
    2017 (English)In: International Journal of Physical Distribution & Logistics Management, ISSN 0960-0035, E-ISSN 1758-664X, Vol. 47, no 7, p. 646-662Article in journal (Refereed) Published
    Abstract [en]

    Purpose - Urban consolidation centres (UCCs) are often conceived to improve services in retail stores and potentially reduce costs. However, few studies have examined how retail stores perceive the services a UCC could provide. The purpose of this paper is to explore retail stores potential demands for different services that a UCC could provide in order to foster the development and implementation of UCC solutions aimed towards more economically feasible business models. Design/methodology/approach - Structured interviews were conducted with employees at 72 retail stores. Qualitative, as well as quantitative analyses, were conducted to identify the potential demands of the retail stores. Findings - The authors have provided arguments why retail stores might be interested in UCC services, and thereby potentially pay for them. Improved customer service to stores customers might not be a valid argument. The authors point to the cost aspect: stores expend resources that a UCC could provide in a more cost-efficient manner. Research limitations/implications - The findings contradict previous studies to some extent, as it indicates that a UCC may actually not enhance customer service in retail stores. Instead, the findings point to the importance of considering the potential advantages according to economies of scale that are facilitated by UCC services. Practical implications - Taking the perspective of the stores is important in order to identify arguments for why they should pay for the services provided by a UCC. Social implications - Financially viable UCC solutions are needed in order for the initiatives to be maintained and thereby provide a long-term decrease in the environmental and social footprints caused by urban freight. Originality/value - This study answers the call for research addressing retailers perspective in urban logistics, as it takes a demand-driven perspective of the development of UCC services. Furthermore, by highlighting services requested by retail stores, it can guide the financing of UCC initiatives, an aspect that has been lacking.

    Place, publisher, year, edition, pages
    EMERALD GROUP PUBLISHING LTD, 2017
    Keywords
    Customer service; Business model; Urban freight; City logistics; Receivers; Urban consolidation centre; Urban distribution
    National Category
    Business Administration
    Identifiers
    urn:nbn:se:liu:diva-140529 (URN)10.1108/IJPDLM-02-2017-0114 (DOI)000407286000005 ()
    Conference
    Annual Nordic Logistics and SCM Researchers Conference (NOFOMA)
    Note

    Funding Agencies|VINNOVA; Swedens Innovation Agency

    Available from: 2017-09-11 Created: 2017-09-11 Last updated: 2020-03-20
    Download full text (pdf)
    Urban Consolidation Centres: On Relationships between Customer Needs and Services in City Logistics
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  • 8.
    Johansson, Henrik
    et al.
    Linköping University.
    Björklund, Maria
    Linköping University.
    Potential for value added UCC-services, results from a Swedish survey study2019Conference paper (Other academic)
  • 9.
    Johansson, Henrik
    et al.
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Björklund, Maria
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Urban Consolidation Centre: a Literature Review, Categorisation and a Future Research Agenda2016In: LRN conference 2016: proceedings, 2016Conference paper (Refereed)
  • 10.
    Johansson, Henrik
    et al.
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Björklund, Maria
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
    Urban consolidation centres: retail stores demands for UCC services2017In: International Journal of Physical Distribution & Logistics Management, ISSN 0960-0035, E-ISSN 1758-664X, Vol. 47, no 7, p. 646-662Article in journal (Refereed)
    Abstract [en]

    Purpose - Urban consolidation centres (UCCs) are often conceived to improve services in retail stores and potentially reduce costs. However, few studies have examined how retail stores perceive the services a UCC could provide. The purpose of this paper is to explore retail stores potential demands for different services that a UCC could provide in order to foster the development and implementation of UCC solutions aimed towards more economically feasible business models. Design/methodology/approach - Structured interviews were conducted with employees at 72 retail stores. Qualitative, as well as quantitative analyses, were conducted to identify the potential demands of the retail stores. Findings - The authors have provided arguments why retail stores might be interested in UCC services, and thereby potentially pay for them. Improved customer service to stores customers might not be a valid argument. The authors point to the cost aspect: stores expend resources that a UCC could provide in a more cost-efficient manner. Research limitations/implications - The findings contradict previous studies to some extent, as it indicates that a UCC may actually not enhance customer service in retail stores. Instead, the findings point to the importance of considering the potential advantages according to economies of scale that are facilitated by UCC services. Practical implications - Taking the perspective of the stores is important in order to identify arguments for why they should pay for the services provided by a UCC. Social implications - Financially viable UCC solutions are needed in order for the initiatives to be maintained and thereby provide a long-term decrease in the environmental and social footprints caused by urban freight. Originality/value - This study answers the call for research addressing retailers perspective in urban logistics, as it takes a demand-driven perspective of the development of UCC services. Furthermore, by highlighting services requested by retail stores, it can guide the financing of UCC initiatives, an aspect that has been lacking.

    Download full text (pdf)
    fulltext
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