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  • 1.
    Degerman, Helene
    et al.
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Medicine and Health Sciences. RISE Research Institutes of Sweden.
    Wallo, Andreas
    Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences.
    Conceptualising learning from resilient performance: A scoping literature review2024In: Applied Ergonomics, ISSN 0003-6870, E-ISSN 1872-9126, Vol. 115, article id 104165Article, review/survey (Refereed)
    Abstract [en]

    Resilient performance is a crucial characteristic of complex socio-technical systems, enabling them to sustain essential functionality during changing or stressful conditions. Resilience Engineering (RE), a sub-field of safety research, focuses on this perspective of resilience. RE emphasises its “cornerstone model”, presenting the REsystem goals of “anticipating, monitoring, responding and learning”. The cornerstone of learning remains fragmented and undertheorized in the existing literature. This paper aims to enrich RE research and its practical implications by developing a nuanced and comprehensive understanding of the role of learning from resilient performance. To achieve this aim, a scoping literature review was conducted to assess how learning is conceptualised in the RE literature and the theoretical foundations on which previous work rests. The main findings show that RE researchers view learning as the process of understanding the system, sharing knowledge, and re-designing system properties. The application of established learning theories is limited. This paper contributes to research by proposing an organisational process for the RE cornerstone of learning, paving the way for deeper discussions in future studies about learning from resilient performance within complex sociotechnical systems. 

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  • 2.
    Degerman, Helene
    Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering. RISE Res Inst Sweden, Sweden.
    Barriers towards Resilient Performance among Public Critical Infrastructure Organizations: The Refugee Influx Case of 2015 in Sweden2021In: Infrastructures, ISSN 2412-3811, Vol. 6, no 8, article id 106Article in journal (Refereed)
    Abstract [en]

    During the autumn of 2015, Europe experienced a sharp increase in refugee influx, and many refugees arrived in the European oresund Region. Refugees travelled through Denmark and over the oresund Bridge, arriving in the third largest city in Sweden, Malmo. Private, public and voluntary organizations in Malmo had to change the way they worked to meet the new entry demands. Flexible adaptations to changing circumstances can be described as resilient performance and are supported or hindered by societal and organizational drivers and barriers. Qualitative interview data from Swedish organizations managing the refugee reception in Malmo were analyzed through the theoretical lens of Resilience Engineering (RE). The analysis results showed that necessary adaptations were not supported by the managerial design of the responsible public organizations. The analysis also showed that preconditions created from societal steering hinders value responsiveness at the public management level, i.e., the public management level has barriers towards becoming familiar with the organizations value structures. Familiarity with the system value and goal structure is essential for an efficient prioritizing of conflicting goals, which is why it is suggested that this aspect be explicitly included in RE principles.

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