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  • 101.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Röstlinger, Annie
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Persson, Anders
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Webbtjänster i samspelmellan statlig och kommunal företagspolitik: verksamt.se i samverkan medkommunala IT-miljöer och verksamhetsprocesser2010Report (Other academic)
  • 102.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences. Uppsala University, Uppsala, Sweden.
    Sjöström, Jonas
    Uppsala University, Uppsala, Sweden.
    Design Science in the Field: Practice Design Research2018In: International Conference on Design Science Research in Information Systems and Technology: DESRIST 2018: Designing for a Digital and Globalized World / [ed] Chatterjee S., Dutta K., Sundarraj R., Springer, 2018, Vol. 10844, p. 67-81Conference paper (Refereed)
    Abstract [en]

    There exist different types or genres of design science research(DSR) in information systems, like laboratory-oriented and practice-orientedDSR. This paper investigates arguments for a practice-oriented approach toDSR. It uses the research approach of practice research as a starting point toelaborate on a practice-oriented DSR approach we label Practice DesignResearch (PDR). In doing so, we address two unresolved issues in IS DSR:Theorizing and evaluation. PDR consists of two inter-related sub-activities:theorizing and situational design inquiry. The conduct of situational designinquiry is described as iterative cycles of (1) pre-evaluate, (2) plan & design,(3) test & intervene and (4) post-evaluate. We justify the foundations of theseiterative sub-activities/cycles through a theoretically informed argument basedon pragmatist philosophy and practice theory.

  • 103.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Ågerfalk, Pär
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Actability: a Way to Understand Information Systems Pragmatics2002In: Coordination and Communication Using Signs: Studies in Organisational Semiotics / [ed] Liu K, et al, Boston: Kluwer Academic Publishers , 2002, p. 85-226113Chapter in book (Other (popular science, discussion, etc.))
  • 104.
    Goldkuhl, Göran
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Ågerfalk, Pär
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    IT Artefacts as Socio-Pragmatic Instruments: Reconciling the Pragmatic, Social, Semiotic and Technical2005In: International Journal of Technology and Human Interaction, ISSN 1548-3908, E-ISSN 1548-3916, Vol. 1, no 3, p. 29-43Article in journal (Refereed)
    Abstract [en]

    There are many attempts to explain success and failure in information systems. Many of these refer to a purported sociotechnical gap. In this article we develop an alternative approach that does not impose such a strong dichotomy, but regards social and technical rather as dimensions along which to study workpractices. The developed theory involves not only the -social- and -technical- constructs, but also other generic ones, namely -instrumental,- -semiotic,- and -pragmatic.- We call this theory socio-instrumental pragmatism. To illustrate the theoretical concepts introduced, we use an example brought from an extensive action research study including the development of an information system in eldercare, developed through a participatory design approach. 

  • 105.
    Goldkuhl, Göran
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Ågerfalk, Pär
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    IT Artefacts as Socio-pragmatic Instruments - Towards an Integration of the Pragmatic, Social, Semiotic and Technical2004In: the Workshop on Understanding Sociotechnical Action USTA,2004, Edinburgh: Napier university , 2004Conference paper (Refereed)
  • 106.
    Goldkuhl, Göran
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Ågerfalk, Pär
    Uppsala universitet.
    The Socio-Pragmatics of IT Artefacts: Reconciling the Pragmatic, Social, Semiotic and Technical2007In: Issues and trends in technology and human interaction / [ed] Bernd Carsten Stahl, Hershey: IRM Press , 2007, p. 194-212Chapter in book (Other academic)
    Abstract [en]

    Issues and Trends in Technology and Human Interaction consists of research in the areas of e-commerce through law and culture, intellectual capital in knowledge management, and the philosophy of technology, among other topics. This book also investigates the interaction of technology and humans from a variety of viewpoints, and presents technology assessment of software/hardware development, interaction and conversion between technologies and their impact on society, and phenomenology of e-government

  • 107.
    Hedström, Karin
    et al.
    Örebro universitet.
    Cronholm, Stefan
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Pilemalm, Marie-Louise
    Åkerbo Omsorg, Linköpings Kommun.
    Utveckling av hemtjänst genom IT och verksamhetskunnande2003Conference paper (Other academic)
  • 108.
    Holgersson, Stefan
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Röstlinger, Annie
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Askenäs, Linda
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Larsson, Ulf
    IHH Jönköping.
    En studie av användning av datorer i kommunala gymnasieskolor i Jönköping. Redovisning av etapp 1 (1:1-projektet):  2011Report (Other academic)
    Abstract [sv]

    Data till denna delstudie av 1:1-­‐projektet har samlats in av forskare genom intervjuer, enkäter och deltagande observation. Jönköpings kommun har lyckats utveckla 1:1-­‐projektet   sedan pilotprojektet genomfördes på Bäckadalsgymnasiet respektive på Sandagymnasiet.

    I huvudsak uppfattar både elever och lärare att tekniken numera fungerar tillfredsställande.  

    På Sandagymnasiet anser nästan 60 procent av lärarna att 1:1-­‐projektet medfört att eleverna presterar bättre resultat jämfört med tidigare år. Huvuddelen av lärarna på de    andra skolorna har dock uppfattningen att 1:1-­‐projektet ännu inte medfört att eleverna presterar bättre resultat. Främst har datorerna använts för administration och inte varit en  naturlig del av den pedagogiska processen. Genomgående i intervjuerna med lärare och elever framgår att det saknas goda exempel på hur man på ett mera innovativt eller  annorlunda sätt kan stödja lärandeprocesserna genom att använda dator i undervisningen.

    Här finns det mycket att göra.

     

  • 109.
    Hultgren, Göran
    et al.
    Dalarna University, Sweden.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.
    How to research e-services as social interaction: Multi-grounding practice research aiming for practical theory2013In: Systems, Signs & Actions: An International Journal on Information Technology, Action, Communication and Workpractices, E-ISSN 1652-8719, Vol. 7, no 2, p. 104-120Article in journal (Refereed)
    Abstract [en]

    This research on e-services represents a move away from a techno-centric view of e-service to seeing them as embedded in social interaction. The consequences of this focus shift are de-scribed in relation to how to conduct such research. The research approach of a large research endeavour, ranging over several years, is described. The research is characterised as practice research with the purpose of creating abstract knowledge aiming for both the practice field (general practice) and for researcher communities (as an addition to scientific body of knowledge). The knowledge result from this practice research has been given the form of a practical theory of e-services, with the intention to be useful for both practitioners and re-searchers. A practical theory is aimed to be useful in investigating and managing some phe-nomenon. The e-service research has also applied the epistemological strategy of multi-grounding. Multi-grounding means a combination of empirical, theoretical and internal grounding. The research principles of practice research, practical theory and multi-grounding are described. How these principles are applied in the e-services research is elaborated. Expe-riences from the use of this research approach are accounted for.

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  • 110.
    Karlsson, Fredrik
    et al.
    University of Örebro, Sweden.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Hedstrom, Karin
    University of Örebro, Sweden.
    Practice-Based Discourse Analysis of InfoSec Policies2015In: ICT SYSTEMS SECURITY AND PRIVACY PROTECTION, SPRINGER-VERLAG BERLIN , 2015, Vol. 455, p. 297-310Conference paper (Refereed)
    Abstract [en]

    Employees poor compliance with information security policies is a perennial problem for many organizations. Existing research shows that about half of all breaches caused by insiders are accidental, which means that one can question the usefulness of information security policies. In order to support the formulation of practical, from the employees perspective, information security policies, we propose eight tentative quality criteria. These criteria were developed using practice-based discourse analysis on three information security policy documents from a health care organisation.

  • 111.
    Karlsson, Fredrik
    et al.
    Örebro universitet.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Hedström, Karin
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences. Örebro Universitet.
    Practice-Based Discourse Analysis of Information Security Policy in Health Care2014Conference paper (Refereed)
    Abstract [en]

    Information security is an understudied area within electronic government. In this study, we examine the quality of information security policy design in health care. Employees cause a majority of the security breaches in health care, and many of them are unintentional. In order to support the formulation of practical, from the employees’ perspective, information security policies, we propose eight tentative quality criteria. These criteria were developed using practice-based discourse analysis on three information security policy documents from a health care organisation.

    Download full text (pdf)
    fulltext
  • 112.
    Lagsten, Jenny
    et al.
    Örebro universitet.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Interpretative IS Evaluation: In search for results and uses2007In: European Conference on Information Management and Evaluation,2007, Reading: Academic Conferences International , 2007Conference paper (Refereed)
    Abstract [en]

    One major reason for doing evaluations of information systems is to take actions based on the results of the evaluation. In order to make better use of interpretative evaluation processes in practice we need to understand what kinds of results such evaluations produces and the -mechanisms- that produces these results. We have developed, applied and studied an interpretative method for IS evaluation. In the paper we report the case of a performed action research study that has comprised an IS evaluation. Through this action research we have transformed the theoretical principles of the interpretative approach into a useful evaluation methodology in practice. The main emphasis in this study is on the results and the intended uses. We make a brief theoretical overview of interpretative principles for IS evaluation and of the research on evaluation use from the field of evaluation theory and represent a framework for analysing influences from evaluation efforts. We use this framework to analyse and identify the results and uses of the performed evaluation in order to shed light on what kinds of results that interpretative evaluation may offer. We experienced the influence framework useful for locating and understanding the variety of results from interpretative evaluation processes. We conclude with a model depicting results and uses from interpretive IS evaluation.

  • 113.
    Lagsten, Jenny
    et al.
    ESI Örebro universitet.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Interpretative IS Evaluation: Results and Uses2008In: Electronic Journal of Information Systems Evaluation, E-ISSN 1566-6379, Vol. 11, no 2, p. 97-108Article in journal (Refereed)
    Abstract [en]

    One major reason for doing evaluations of information systems is to take actions based on the results of the evaluation. In order to make better use of interpretive evaluation processes in practice we need to understand what kinds of results such evaluations produce and the way that the results are used to be transformed into change and betterment in the organisation. We have developed, applied and studied a methodology in support for doing interpretive evaluation. In the paper we report the case of a performed action research study that has comprised an IS evaluation. Through this action research we have transformed the theoretical principles of the interpretive approach into a useful evaluation methodology in practice. The main emphasis in this study is on the results and the uses of the evaluation process. We make a brief theoretical overview of interpretive principles for IS evaluation and of the research on evaluation use, from the field of evaluation theory, and represent a framework for analysing influences from evaluation efforts. We use this framework to analyse and identify the results and uses of the performed evaluation in order to shed light on what kinds of results that interpretive evaluation may offer. We experienced the influence framework useful for locating and understanding the variety of results from interpretive evaluation processes. We conclude with a model depicting results and uses from interpretive IS evaluation processes. The main point we elaborate on in this paper is how evaluations influence the actions taken in the organisation in order to establish betterment. How people in the organisation use evaluation in order to establish betterment and change. Further we bounce back the insights on evaluation results and uses into the discussion on how to design interpretive evaluation processes and how to design evaluation methodology in support for those processes.

  • 114.
    Larsson, U.
    et al.
    Jönköping International Business School.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Johansson, B.-M.
    Jönköping International Business School.
    Customer communication in distance shopping: How to reveal complexities through socio-pragmatic conversation analysis2009In: International Journal of Electronic Customer Relationship Management, ISSN 1750-0664, Vol. 3, no 3, p. 236-263Article in journal (Refereed)
    Abstract [en]

    In order to find the most appropriate fit between media to use and density of interaction in distance shopping, a thorough analysis of customer communication is needed. In this paper, the authors present two examples of such in-depth analysis (e-mail and telephone conversations). These analyses are based on a socio-pragmatic communication framework. The result uncovers deep complexities in the communication process between employees of distance selling companies and their customers. This complexity includes a number of different areas, such as the change of topicalisation of a conversation and context-dependence. The analysis of these customer conversations has also been translated into possible recommendations for customer communication.

  • 115. Larsson, Ulf
    et al.
    Johansson, Britt-Marie
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Revealing the Complexity of Customer Communication in Distance Shopping: A Socio-Pragmatic Conversation Analysis2006In: Intl Conference on Action in Language, Organisations and Information Systems,2006, Borås: Univ College of Borås , 2006Conference paper (Refereed)
  • 116.
    Lind, M.
    et al.
    University College of Borås, S-501 90 Borås, Sweden.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    The constituents of business interaction - Generic layered patterns2003In: Data & Knowledge Engineering, ISSN 0169-023X, E-ISSN 1872-6933, Vol. 47, no 3, p. 327-348Article in journal (Refereed)
    Abstract [en]

    In order to perform business modelling as apart of information systems development, there is a need for frameworks and methods. The paper proposes a framework for business interaction based on a language/action perspective. The framework is an architecture of five generic layers. The first layer concept is 'business act', which functions as the basic unit of analysis. The following four layer concepts are 'action pair', 'exchange', 'business transaction', and 'transaction group'. The framework is inspired by a similar framework constructed by Weigand et al. The paper makes a critical examination of this framework as a basis for the proposed framework. © 2003 Elsevier B.V. All rights reserved.

  • 117.
    Lind, Mikael
    et al.
    Högskolan Borås.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Categories of Public e-Services - an Inquiry Based on the e-Diamond Model2008In: e-Challenges,2009, Stockholm: eChallenges , 2008Conference paper (Refereed)
    Abstract [en]

    Today there exist a lot of public e-services. An unsolved quest still however is how to categorize such e-services. Stage-models are today dominating for pinpointing high-range characteristics of e-services. There relies however confusion in whether these stage models are prescriptions of desired e-services. A need for classifying middle-range categories of e-services as a support for guiding development and refinement of e-services as well as a support for citizens to select and find e-services. In this paper such classification of middle-range categories of e-services, based on foundational action-theoretic categories founded in the e-diamond model, is made. Based on a categorization of 335 public e-services in Sweden four classes of middle-range categories are identified; Government informative, Government performative, Citizen informative, and Citizen performative. Within each of these categories sub categories such as separate vs. compound, and individual vs. general is used for the purpose of make an even more fine-grained classification 

  • 118.
    Lind, Mikael
    et al.
    University College of Borås.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Designing business process variants - Using the BAT framework as a pragmatic lens2006In: Business Process Management Workshops: BPM 2005 International Workshops, BPI, BPD, ENEI, BPRM, WSCOBPM, BPS, Nancy, France, September 5, 2005. Revised Selected Papers / [ed] Christoph J. Bussler and Armin Haller, Springer Berlin/Heidelberg, 2006, 1, Vol. 3812, p. 408-420Chapter in book (Refereed)
    Abstract [en]

    This book constitutes the refereed proceedings of 6 international workshops held in conjunction with the 4th International Conference on Business Process Management, BPM 2006, in Vienna, Austria in September 2006. The 40 revised full papers presented were carefully reviewed and selected from a total of 94 overall submissions to six international workshops

  • 119.
    Lind, Mikael
    et al.
    University of Borås.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Grounding of Methods for Business Change:  Altering between Empirical, Theoretical and Internal Grounding2002In: Remenyi D. (Eds.) Proceedings of European Conference on Research Methodology for Business and Management Studies, MCIL, Reading, UK, 2002Conference paper (Refereed)
  • 120. Lind, Mikael
    et al.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    How to develop a Multi-Grounded Theory: the evolution of a business process theory2006In: Australasian Journal of Information Systems, ISSN 1449-8618, E-ISSN 1326-2238, Vol. 13, no 2, p. 69-85Article in journal (Refereed)
  • 121.
    Lind, Mikael
    et al.
    University of Borås.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Questioning two-role models or who bakes the pizza?2002In: Proc of the 7th Int Workshop on the Language Action Perspective (LAP2001), Delft, 2002Conference paper (Refereed)
  • 122.
    Melin, Ulf
    et al.
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Information Systems and Process Orientation - evaluation and change using Business Action Theory1999In: Systems Development Methods for Databases, Enterprise Modeling, and Workflow Management / [ed] Wita Wojtkowski, New York: Kluwer Academic/Plenum Publishers , 1999, p. 233-244Chapter in book (Other academic)
  • 123.
    Nordström, Malin
    et al.
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences. Kriminalvården.
    Permert, Jonatan
    Kriminalvården.
    Lundeberg, Magnus
    Kriminalvården.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.
    Interoperabilitet #VPF32021Other (Refereed)
    Abstract [sv]

    Interoperabilitet #VPF3 - Videomanus 

    I videorna om den semantiska triangeln och om verksamhetsspråk har vi pratat om kommunikation. Vi har sett hur ord och termer förmedlar mening och att de ofta kan syfta till olika begrepp. I den här videon ska vi se vad som händer med meningen hos ord och termer när vi inkluderar teknik som ett medium för kommunikation mellan olika praktiker.

    Allt mer av vår verksamhetskommunikation sker nämligen genom digitala resurser. Vilket så klart har gett oss stora vinster. Men det har också fört med sig nya utmaningar vad gäller meningen hos de ord och termer som kodas in i systemen. Eftersom kommunikation bygger på att sändare och mottagare har samma begrepp i åtanke så måste begreppen representeras på rätt sätt, även när de förmedlas genom digitala resurser. Den här förmågan hos digitala resurser att på ett korrekt sätt överföra information mellan olika parter kallas interoperabillitet och det har kommit att bli ett centralt begrepp i digitaliserade verksamheter. Interoperabilitet syftar alltså till förmågan hos praktiker i en verksamhet att kommunicera och fungera tillsammans med hjälp av digitala resurser.

    För att uppnå interoperabilitet krävs i första hand att kommunikationen flödar obehindrat mellan olika digitala system, och att informationen representeras på rätt sätt. Vi behöver då en teknisk infrastruktur där olika digitala resurser är kompatibla med varandra, och det brukar kallas för teknisk interoperabilitet. Ett tydligt exempel på teknisk interoperabilitet är när man rent fysiskt ska koppla digitala resurser till varandra. Här krävs det att de tekniska enheterna har kompatibla portar och därför har det utvecklats vissa tekniska standarder som följs av de flesta hårdvarutillverkarna. 

    Ett annat tillfälle när vi behöver teknisk interoperabilitet är när vi ska koppla ihop digitala resurser genom digitala nätverk, som Internet exempelvis. Här krävs att de signaler som skickas fram och tillbaka kan tas emot och tolkas av de olika enheterna som är ihopkopplade. Och även här har man standardiserat för att uppnå interoperabilitet. Man har exempelvis upprättat protokollet http, som ligger till grund för all datakommunikation över World Wide Web.

    Men för att en verksamhet ska vara interoperabel räcker det inte enbart med teknisk interoperabilitet. För att kommunikationen ska kunna fungera måste information som utbyts genom digitala resurser även kunna tolkas och förstås av praktikerna, och då krävs vad som kallas för semantisk interoperabilitet. Semantisk interoperabilitet bygger på att man inom verksamheten kommer överens om vilka termer och kategorier som ska användas i de digitala resurserna och vilka begrepp de ska syfta till. Vi måste alltså definiera de termer och kategorier som ska bygga upp informationsmodellen. Och det måste råda samstämmighet mellan berörda praktiker om vad dessa termer och kategorier har för mening. För semantisk interoperabilitet krävs att vi standardiserar delar av vårt verksamhetsspråk. Det kallas att man formaliserar verksamhetsspråket, och det ligger till grund för att vi ska kunna behandla, lagra och överföra information genom digitala resurser.

    När man formaliserar ett verksamhetsspråk utgår man från det befintliga verksamhetsspråket, alltså de termer och begrepp som redan används av verksamhetens praktiker. Här måste man alltid göra en medveten avgränsning av vad det är man vill tala om och veta om genom den digitala resursen för det skulle vara omöjligt att formalisera precis hela verksamhetsspråket. Man tar också hänsyn till de regelverk som styr verksamheten, som exempelvis lagar och förordningar eller andra styrdokument. Och det här resulterar i en uppsättning definierade termer och kategorier som ska användas i systemet.

    Formaliserade verksamhetsspråk består alltså av en terminologi. Och den här terminologin implementeras sedan i digitala resurser där den representeras i mjukvarukod och databaser. Det betyder att praktikernas arbetssätt och möjliga språkbruk påverkas av hur den digitala resursen är uppbyggd. Och på det här sättet brukar man säga att digitala resurser blir bärare av verksamhetsspråket. Det sker alltså i digitaliseringen en standardisering av kommunikationen i verksamheten med fördefinierade termer, regler och kategoriseringar som praktiker måste anpassa sig efter. Om man har en olämplig struktur av termer och relationer så kommer den digitala resursen att försvåra verksamhetskommunikationen snarare än att hjälpa den. Det kan till och med bli så att de digitala resurserna blir en bromskloss för utveckling av språkbruket i verksamheten, om de inte är uppbyggda på rätt sätt.  

    Verksamhetsspråk är komplexa fenomen i ständig rörelse och vi vill helst att våra digitala resurser ska spegla utvecklingen och fånga verksamhetsspråket, även när det förändras. Men i och med att det digitala landskapet växer och vi får fler och fler system så blir det allt svårare att åstadkomma en förändring. Det är ett brokigt digitalt landskap som ligger framför oss, med mängder av olika lösningar som ska interagera med varandra och som har lappats och lagats över många år. Och varje år tillkommer det nya tillägg som måste måste fungera med de redan befintliga digitala resurserna. Allt det här gör att det blir svårt att tillämpa en önskad förändring av det formaliserade verksamhetsspråket, till exempel för att tillmötesgå ny lagstiftning eller möta nya krav som ställs på verksamheten. 

    Digitaliseringen ställer alltså nya krav på konsistens och entydighet hos de ord och termer som används i våra verksamheter. Det är ett gediget arbete att formalisera verksamhetsspråket på det här sättet, men det är också en nödvändighet om vi vill att vår kommunikation genom digitala resurser ska vara effektiv. Det man bör sträva efter är en sorts minsta gemensamma nämnare som kan vara meningsfulla för flertalet praktiker, och som det är möjligt att komma överens om. Men i bästa fall kan formaliseringen även ligga till grund för en framtida önskvärd kommunikationsmodell. Digitaliseringen kan alltså göras som en form av verksamhetsutveckling, där man strävar mot ett nytt språkbruk som man vill ska tillämpas av verksamhetens praktiker. Vi står alltså med digitaliseringen inför stora möjligheter, inte bara för hypersnabb teknisk överföring av information mellan olika enheter, utan även inför en möjlighet att utveckla verksamhetsspråket. Och det är en möjlighet som vi bör ta tillvara på.

  • 124.
    Persson, Anders
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Government Value Paradigms: Bureaucracy, New Public Management and eGovernment2010In: Communications of the Association for Information Systems, ISSN 1529-3181, E-ISSN 1529-3181, Vol. 27Article in journal (Refereed)
    Abstract [en]

    There are different interpretations of which core values eGovernment build on and promote. Some scholars see eGovernment as a direct follower to New Public Management (NPM), and as such supporting and promoting values and principles from the business sector. Others see eGovernment as a promoter of bureaucratic values supporting and promoting the values of traditional weberian ideal bureaucracy. The main issue in this paper is management strategy for public administration. Three examples of such management strategies are examined and compared: traditional bureaucracy, New Public Management and eGovernment. When investigating these strategies it is necessary to distinguish between strategy as idea and strategy in action. Core values of the management strategies are reconstructed and used as a lens through which a case study of eGovernment is analyzed. The implemented eGovernment-solution comprise values from both NPM and bureaucracy. Neither bureaucracy nor NPM alone supply the core values for eGovernment as a practical management strategy. The paper concludes with a dialectical structure where Bureaucracy is the thesis, NPM the anti-thesis and eGovernment the practical synthesis.

  • 125.
    Persson, Anders
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Stage-models for public e-services - investigating conceptual foundations2005In: the 2nd Scandinavian Workshop on e-Government,2005, 2005Conference paper (Other academic)
    Abstract [en]

    Information technology has since the turn of the millennia been one of the core issues in the reform of public administration in government agencies. Aiding this development has in some countries and in the research community been discussed through the development of stage models describing the evolution of services in stages. This is the case in Sweden where the Swedish agency for administrative development has been using a model to describe, evaluate and promote the emerging services. This paper pivots on the discussion about the conceptual foundation for models such as the Swedish model and other models. The discussion is conceptually founded in information systems actability theory and IS usage situations. This paper addresses the issue of stage models and the concept of stages itself. The models discussed lack in the categorization of the described stages; borders between stages are undistinguishable and unclear. A refined model that addresses the discovered issues is presented in the paper.

  • 126.
    Röstlinger, Annie
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Danielsson, Hanna
    Institutionen för Informatik, Linnéuniversitetet.
    Holgersson, Stefan
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Rätt riktning med Skolkompassen?: En studie av en lärplattforms användning i gymnasieskolan i Jönköping2014Report (Other academic)
    Abstract [sv]

    En FoU-studie har genomförts av användning av en lärplattform (kallad Skolkompassen) i kommunala gymnasieskolor i Jönköpings kommun. Studien har föranletts av kommunens 1:1-införande, dvs en bärbar dator till varje elev. FoU-studien har utförts genom intervjuer av elever, lärare och annan skolpersonal, observationer av lärares användning av Skolkompassen, granskning av Skolkompassen samt granskning av olika doku­ment (främst mål-/styrdokument). Rapporten innehåller beskrivning av omfattande empiri samt redovisning av olika typer av utvärderingar av Skolkompassen och dess användning. Följande utvärderingar har genomförts: 1) fri/öppen utvärdering av lärares användning av Skolkompassen; 2) målbaserad utvärdering, där olika mål kritiskt har granskats samt jämförts med faktisk IT-användning; 3) kriteriebaserad utvärdering, där IT-användningen har värderats utifrån ett antal generella kvalitetskriterier; 4) omvärldsrelaterad utvärdering där kommunens 1:1-införande har ställts mot känd omvärldskunskap (befintlig litteratur); 5) sammanfattande analys (teoretiserande utvärdering) med klargörande av styrkor och problem strukturerade i orsaks-/effektmönster samt generering av abstrakta analyskategorier för en fördjupad begreppsförståelse. I rapporten analyseras och diskuteras läradministrativ kommunikation vs. kommunikation i direkta lärprocesser i relation till befintligt IT-system. Fokus i aktuell IT-användning förefaller ligga på läradministrativ kommunikation. Användning av Skolkompassen är dock begränsad hos både lärare och elever, en djupgående analys av orsaker till detta redovisas. Rapporten avslutas med en diskussion om möjliga vägar framåt för Jönköpings kommun vad gäller IT-användning i skolan.

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  • 127.
    Sjöström, Jonas
    et al.
    Uppsala universitet.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    A Stakeholder-centric Approach to Information Systems Design2010Conference paper (Refereed)
    Abstract [en]

    This paper builds on a case study in the Swedish public sector to illustrate a pragmatic view of design, characterized by a focus on stakeholders and social action. This view of design proposes a synthesis of a workpractice diagnosis to gain thorough understanding of business needs and prepare for organizational change, prototyping to design IT systems that are usable for all, and agile values in construction to embrace change throughout the design process. It is argued that information systems design is typically based on a narrow view of users in an intra-organizational setting, while in reality there is a need to include a wide spectrum of stakeholders in IT-enabled change, in order to build usable systems creating value across both organizational and technical borders.

  • 128.
    Sjöström, Jonas
    et al.
    Jönköping International Business School.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Information systems as instruments for communication - Refining the actability concept2002In: The 5th International Workshop on Organisational Semiotics, Delft, 2002Conference paper (Refereed)
  • 129.
    Sjöström, Jonas
    et al.
    Jönköping International Business School.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    The semiotics of user interfaces - a socio-pragmatic perspective2003In: 6th International Workshop on Organisational Semiotics, Reading, 2003Conference paper (Other academic)
    Abstract [en]

     Within the IS research field, there are many views on how to understand the use of IT systems. Within the community of organisational semiotics, Stamper’s semiotic framework has been used as a tool to understand information systems at different abstraction levels. Another theory related to organisational semiotics, Information Systems Actability Theory (ISAT), argues that social action theories and speech act theory are needed for a thorough understanding of the use of IT systems in organisations. The use of IT systems is considered to be performance of action within a social context. The purpose of this paper is to elaborate on user interfaces of information systems as a means to understand socio-pragmatic and communicative aspects of IS use. The theoretical foundation is based on semiotic and socio-pragmatic theories, and findings from a case study are presented and discussed in order to clarify the argumentation.

  • 130.
    Ågerfalk, Pär
    et al.
    Department of Informatics (ESI), Örebro University, Örebro, Sweden .
    Eliasson, Emma
    Department of Informatics (ESI), Örebro University, Örebro, Sweden .
    Sjöström, Jonas
    Jönköping International Business School, Jönköping, Sweden .
    Cronholm, Stefan
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Goldkuhl, Göran
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Setting the Scene for Actability Evaluation - Understanding Information Systems in Context2002In: Proceedings of the 9th European Conference on Information Technology Evaluation - 2002: ECITE / [ed] Ann Brown, MCIL , 2002, p. 1-9Conference paper (Refereed)
    Abstract [en]

    The paper presents an approach to the evaluation of information systems based on the concept of information systems actability, which is suggested as an important alternative way to understand the role and pragmatic use of IT-systems within organizations. The results, empirically informed by two case studies, show that the suggested approach can effectively be used to direct evaluators’ attention to important aspects of an IT-system related to the social actions performed by its use within a business context.

  • 131.
    Ågerfalk, Pär
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Fitzgerald, Brian
    Bannon, Liam
    Reflecting on action in language, organisations and information systems2006In: European Journal of Information Systems, ISSN 0960-085X, E-ISSN 1476-9344, Vol. 15, no 1, p. 4-8Article in journal (Other academic)
  • 132.
    Öhlund, Sten-Erik
    et al.
    Högskolan Kalmar.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Towards a socio-pragmatic understanding of ePrescribing2008In: Intl Conference on Action in Language, Organisations and Information Systems ALOIS,2008, Uppsala: Uppsala universitet , 2008Conference paper (Refereed)
    Abstract [en]

    ePrescribing in Sweden covers over 65% of all prescriptions. ePrescribing is a highly regulated process with a high demand on availability and security in a complex communication situation with many systems and actors involved. It is an interaction between two markets, healthcare and pharmacy. The purpose of this work is to con-tribute to the development of models to analyse e-services. Three models are used to analyse ePrescribing: the Generic Exchange Model, the Generic Regulation Model and a socio-pragmatic communication framework. The conclusion of this application is that the models contributed to new essential insights and helped to focus on es-sential communication aspects. The analysis contributes to a better understanding of ePrescribing in a general, to be useful both for those who are working with developing ePrescription, taking into account the different legisla-tion and history of prescribing in their countries, and for policy makers who may want to turn the process of ePrescribing into a new direction.

  • 133.
    Öhrwall Rönnbäck, Anna
    et al.
    Linköping University, Department of Management and Engineering, Industrial Economics. Linköping University, The Institute of Technology.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Dacke, Peter
    Botkyrka kommun, Sweden.
    Needs for a Semi-Open Source Software Business Model for Local Governments2008In: Collaboration and the Knowledge Economy: Issues, Applications, Case Studies / [ed] Paul Cunningham and Miriam Cunningham, Amsterdam, The Netherlands: IOS Press, 2008Conference paper (Other academic)
    Abstract [en]

    The search for efficient business models for open source software is a hot topic both for software vendors and for customers and users of software. In this paper we investigate possibilities for a network of municipalities in Sweden, Sambruk, to use an open source business model for their procurement of software solutions. More specifically, the procurement of public e-services has been followed in seven case studies, of which one was studied in-depth and is accounted for in detail in this paper. The results are that municipalities- investments in e-services are important both concerning function and long-term cost of ownership. Open source software, OSS, can be an alternative, but in the studied procurement cases it appeared not to be a realistic choice in practise. This paper investigates why, and the conclusions are presented as general results. The authors also suggest an alternative business model referred to as Sambruk Community Licence, ie a semi-open source software business model for local governments. 

  • 134.
    Öhrwall Rönnbäck, Anna
    et al.
    Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics . Linköping University, The Institute of Technology.
    Rosén, Thomas
    Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics . Linköping University, The Institute of Technology.
    Olsson, Claes-Olof
    Föreningen Sambruk.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Innovative Business Models Enhancing Open Source Software in the Public Sector2010Conference paper (Refereed)
    Abstract [en]

    The objective of this paper is to suggest new business models and supporting arrangements for open source software in the public sector, specifically for municipalities. Methodologically, the study was carried out as a practical inquiry. Results from the initial diagnosis of longitudinal case studies 2005-2008 in a Swedish network of 80 collaborating municipalities, and a survey 2008 to all Swedish national and local authorities, indicated that Swedish municipalities do not use OSS to a large extent for several reasons, and that experience sharing and a supporting framework were requested. As a solution, a semi-open business model framework was suggested. This framework was developed and implemented in the form of action research. Evaluation of the implementation indicated two major conclusions presented in this paper. First, it that a semi-open source business model could strengthen the community, in so motto that the user-driven innovative solutions stay under control of the user organization. This prevents that the customer’s own development efforts in collaborative projects unintentionally are transferred to supplier companies, and need to be re-purchased in the form of packaged solutions, a phenomena that was observed in several previously studied cases. Second, it was concluded that the semi-open source business model can work only if both customer-side and supplier-side can take advantage. An open attitude to enhance fulfilment of the supplier’s drivers, such as commercialization opportunities, is needed from the customer side. Otherwise important knowledge contributions from suppliers may be limited.

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