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  • 151.
    Potra, Sabina Alina
    et al.
    Polytech University of Timisoara, Romania.
    Izvercian, Monica
    Polytech University of Timisoara, Romania.
    Pavel Pugna, Adrian
    Polytech University of Timisoara, Romania.
    Dahlgaard, Jens Jörn
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    The HWWP, a refined IVA-Kano model for designing new delightful products or services2017Inngår i: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 28, nr 1-2, s. 104-117Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    For the last decade, companies have tried to survive in a continuous competitive global marketplace with informed and demanding customers for first-time-right delightful products and services. The present paper tries to answer the simple corporate question How to design a new product for customer delight? by exploring the relevant design requirements managers need to take into consideration for corporate strategic decision-making. After examining the ongoing debate regarding the theory of attractive quality, the Health Weapon Wealth Prospect (HWWP) model is proposed for new product or service design, which relates Maslows hierarchy of needs with the Kano methodology, importance of customer wants and the customer satisfaction coefficient. The result represents a theoretical contribution to the further development of the Kano model and a starting point for future explanatory research.

  • 152.
    Pålsson, Henrik
    et al.
    Lunds Universitet.
    Sandberg, Erik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling.
    Exploring packaging paradoxes in food supply chains2019Konferansepaper (Fagfellevurdert)
  • 153.
    Pålsson, Henrik
    et al.
    Lund University, Lund, Sweden.
    Sandberg, Erik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Paradoxes for packed products: A conceptual framework2018Inngår i: The 30th annual Nordic Logistics research Network (NOFOMA) Conference, 2018Konferansepaper (Annet vitenskapelig)
  • 154.
    Pålsson, Henrik
    et al.
    Lund University, Sweden.
    Sandberg, Erik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Paradoxes in packaging development organisations2017Inngår i: Proceedings of the 22nd International Symposium on Logistics (ISL 2017): Data Driven Supply Chains / [ed] K.S. Pawar, A. Potter and A. Lisec, Centre for Concurrent Enterprise, Nottingham University Business School, Jubilee Campus, Wollaton Road Nottingham, NG8 1BB, UK , 2017, s. 11-18Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Existing research on how to organise packaging development is scarce and superficial, in particular advantages as well as disadvantages of organisational designs are not well understood. As a means to break new grounds regarding these advantages and disadvantages, the purpose of this paper is to apply a paradox approach to identify, categorise and describe paradoxes inherent in different ways of organising packaging development. By describing and categorising the paradoxes, this explorative and conceptual paper advances knowledge about organisation of packaging development. Awareness of these paradoxes can be considered as a first step towards successful management of them.

  • 155.
    Rehn, Rebecca
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling.
    Modell för förbättringsarbete vid produktutveckling av Egna märkesvaror2018Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [sv]

    I dagens ständigt föränderliga och alltmer komplexa verklighet ställs företag inför utmaningen att tillgodose sina kunders behov innan deras preferenser hinner förändras. För ett företag ska vara tillräckligt flexibelt för att hantera denna situation krävs en sund strategi för kontinuerligt förbättrings-arbete (Kaye & Andersson, 1999). Kvalitetsledning och användandet av ett certifierat kvalitets-ledningssystem anses vara ett sätt att öka ett företags konkurrenskraft. Inom ett företag är dock den allmänna förståelsen och kunskapen kring förbättringsarbete i kvalitetsledningssystem vanligtvis låg eftersom den ofta är isolerad till ett företags kvalitetsavdelning (Bohlin, 2018).

    Fallstudiens empiri samlades in genom semistrukturerade intervjuer på fallföretaget, med personer verksamma inom EMV-processen inom en av företagets divisioner. Utöver intervjuer användes dokument- och litteraturstudier, ostrukturerade intervjuer samt en fokusgruppsintervju för att verifiera modellen. Utifrån den processbeskrivning som togs fram under studien konstateras att EMV-arbetet drivs sekventiellt, först av den produktnära, tekniska funktionen och sedan de kundnära funktionerna, trots att teorin belyser vikten av en integrerad och tvärfunktionell utvecklingsprocess.

    Genom att teoretiskt problematisera relationen mellan förbättringscyklerna PDSA och PDCA upp-dagades att PDCA:s förbättringsfokus är inriktat på förbättringar av produkter medan PDSA fokuserar på förbättringar av processens prestanda, samt att de likställs i majoriteten av de undersökta artiklarna. Modellen för förbättringsarbete utvecklades utifrån den av studien framtagna process-beskrivningen och utnyttjar skillnaderna och beskriver hur PDSA och PDCA kan användas vid produkt-utveckling. Dessutom uppfyller modellen kraven i ISO 9001:2015 kapitel 8.3 Konstruktion och utveckling av produkter och tjänster. Modellen består av tre nivåer: Projekt, Process och Förbättring, och utgår från produktutvecklingsprojekt som följer en process i vilken flera företagsfunktioner är involverade. Studiens främsta fynd var den otydlighet som PDSA och PDCA beskrivs med, vilket vid implementering leder till ytterligare förvirring kring begreppen. ISO-standarden, som bygger på PDCA, har utvecklats från att vara produktorienterad till att anpassa sig efter sina kunders krav på mer processinriktning, och befinner sig mellan PDSA:s processinriktade förbättringsfokus och PDCA:s produktinriktade förbättringsfokus. Dessutom uppdagades att inom kvalitetsutveckling och produkt-utveckling beskrivs processer utgå från ett kundbehov och resultera i dess tillfredsställande, men hur kundbehovet ska tas tillvara på besvaras inte inom de teoretiska områdena.

  • 156.
    Robertsson, Tova
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling.
    Sjögren, David
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling.
    Samordnad varudistribution: En fallstudie på förbrukningsmaterial till vården i Region Östergötland2019Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    Region Östergötland are responsible for deliveries of consumable goods to hospitals, health centres, public dental clinics and other customers in Östergötland county. Today, this is done through two different material flows. These are the inner and the outer material flows. Deliveries from the inner material flow pass through a central warehouse located in Norrköping, before they are delivered to customers, whereas deliveries in the outer material flow are delivered straight from an external supplier to the customer. Today, Region Östergötland wants to gain a better control over the material flow of consumable goods. They also want to investigate how a more coordinated freight distribution, and therefore a greater inner material flow, would affect their own business, seen from a holistic perspective.  The purpose of this study was to investigate how the handling of goods, the delivery service and the total cost of ownership would be affected by a more coordinated freight distribution of consumable goods to the health care system within Region Östergötland. This to provide a basis for future decision making regarding the material flow of consumable goods.

    The conclusions drawn are mainly based on the empirical studies that were carried out during the study. The empirical studies were collected in various ways and were of qualitative, as well as quantitative, nature. Interviews were conducted with employees from Region Östergötland as well as with employees from some contracted companies. Delivery protocols, as well as surveys, were handed out to and answered by customers in the health care system. Data from Region Östergötland’s enterprise resource planning systems, as well as contracts, were also examined. The reports frame of reference, mainly based on literature studies, have also been an important part in the analysis that was executed.

    In general, it can be concluded that it is difficult to draw any conclusions about how handling of goods, delivery service and total cost of ownership would be affected by the implementation of a more coordinated freight distribution. Regarding the handling of goods, it is believed that the time spent handling goods will be reduced and that the amount of storage needed will increase, within the boundaries of the studied system. Since the information regarding delivery service in the outer flow is very limited, it is hard to draw any conclusions regarding the potential future changes to the delivery service with a greater inner flow.  The results of the total cost of ownership analysis indicates decreased costs. However, the different elements of the model cannot be compared to one another, and since the model is based on qualitative reasoning and empirical studies collected during the course of two weeks, the results must be viewed with caution.

    In conclusion, the study indicates that a more coordinated freight distribution could be a good idea. However, this should be investigated further, and data should be collected during a longer period of time. Furthermore, tangible plans for what a more coordinated freight distribution would look like in Region Östergötland, should be designed.

  • 157.
    Rogerson, Sara
    et al.
    Chalmers University of Technology Gothenburg Sweden.
    Sallnäs, Uni
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Internal coordination to enable high load factor2017Inngår i: International Journal of Logistics Management, ISSN 0957-4093, E-ISSN 1758-6550, Vol. 28, nr 4, s. 1142-1167Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose – The purpose of this paper is to clarify how activities may be coordinated within shippers’ organisations to enable high load factor (a key aspect of transport efficiency).

     

    Design/methodology/approach – A multiple-case study involving three shippers was conducted, in which the logistics or transport managers of each company were interviewed. The cases were analysed according to (1) which activities were coordinated to achieve high load factor, (2) interdependencies between the activities, and (3) the coordination mechanisms that shippers adopted.

     

    Findings – A matrix is developed to show the differences in applying various coordination mechanisms in eight categories, according to (1) intrafunctional or interfunctional coordination, (2) sequential or reciprocal interdependencies, and (3) the number of activities (dyadic or multiple). For example, coordination mechanisms aimed at exerting control are more suitable for intrafunctional than interfunctional interaction; interfunctional coordination relies more on mechanisms that aim to increase the understanding of transport-related issues among non-logistics activities.

     

    Research limitations/implications – The study is based on data from three Swedish companies.

     

    Practical implications – Managers are provided with suggestions for coordinating activities when their goal is to improve load factor. These findings are of interest for reducing costs and emissions.

     

    Social implications

     

    Originality/value – In response to suggestions in the earlier literature that shippers could improve their internal coordination to improve their load factor, this paper articulates several mechanisms for performing such coordination in eight situations.

  • 158.
    Rogerson, Sara
    et al.
    Statens väg- och transportforskningsinstitut (VTI).
    Sallnäs, Uni
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Markant ökad fyllnadsgrad med intern koordinering2016Inngår i: Supply chain effect, nr 4, s. 23-26Artikkel i tidsskrift (Annet (populærvitenskap, debatt, mm))
    Abstract [sv]

    Förvånansvärt ofta pratas det om att det inte är ekonomisk hållbart att satsa på miljöförbättrande åtgärder inom logistiken, både bland varuägare och bland logistikföretag. Exempelvis har vi i tidigare forskning sett att varuägare inte är beredda att betala extra för att få miljöanpassade tjänster från logistikföretagen. Vi kommer i denna artikel att behandla fyllnadsgrad, vilken kan ses som en åtgärd som både varuägare och logistikföretag kan jobba med för att minska sin miljlöpåverkan.

  • 159.
    Rotter, Thomas
    et al.
    Healthcare Quality Programs, School of Nursing, Queen’s University, Kingston, Canada.
    Plishka, Christopher
    College of Pharmacy and Nutrition, University of Saskatchewan, Saskatoon, Canada.
    Lawal, Adegboyega
    College of Pharmacy and Nutrition, University of Saskatchewan, Saskatoon, Canada.
    Harrison, Liz
    School of Rehabilitation Science, College of Medicine, University of Saskatchewan, Saskatoon,Canada.
    Sari, Nazmi
    Department of Economics, University of Saskatchewan, Saskatoon, Canada.
    Goodridge, Donna
    College of Medicine, University of Saskatchewan, Saskatoon, Canada.
    Flynn, Rachel
    Faculty of Nursing, University of Alberta, Edmonton, Alberta, Canada.
    Chan, James
    School of Health Sciences, University of Northern British Columbia, Canada.
    Fiander, Michelle
    College of Pharmacy, Department of Pharmacotherapy,University of Utah, USA.
    Poksinska, Bozena Bonnie
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Willoughby, Keith
    Edwards School of Business, University of Saskatchewan, Saskatoon, Canada.
    Kinsman, Leigh
    University of Tasmania and TasmanianHealth Service (North),Launceston, Tasmania, AustraliaCorresponding Author:Christopher Plishka, University of Saskatchewan, E3315 Health Sciences Building, 104 ClinicPlace, Saskatoon, Saskatchewan, Canada S7N 5E5.Email: chris.plishka@usask.caEvaluation & the Health Professions1-25ªThe Author(s) 2018Reprints and permission:sagepub.com/journalsPermissions.navDOI: 10.1177/0163278718756992journals.sagepub.com/home/ehp.
    What Is Lean Management in Health Care?: Development of an Operational Definition for a Cochrane Systematic Review2019Inngår i: Evaluation & the Health Professions, ISSN 0163-2787, E-ISSN 1552-3918, Vol. 42, nr 3, s. 366-390Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Industrial improvement approaches such as Lean management are increasingly being adopted in health care. Synthesis is necessary to ensure these approaches are evidence based and requires operationalization of concepts to ensure all relevant studies are included. This article outlines the process utilized to develop an operational definition of Lean in health care. The literature search, screening, data extraction, and data synthesis processes followed the recommendations outlined by the Cochrane Collaboration. Development of the operational definition utilized the methods prescribed by Kinsman et al. and Wieland et al. This involved extracting characteristics of Lean, synthesizing similar components to establish an operational definition, applying this definition, and updating the definition to address shortcomings. We identified two defining characteristics of Lean health-care management: (1) Lean philosophy, consisting of Lean principles and continuous improvement, and (2) Lean activities, which include Lean assessment activities and Lean improvement activities. The resulting operational definition requires that an organization or subunit of an organization had integrated Lean philosophy into the organization?s mandate, guidelines, or policies and utilized at least one Lean assessment activity or Lean improvement activity. This operational definition of Lean management in health care will act as an objective screening criterion for our systematic review. To our knowledge, this is the first evidence-based operational definition of Lean management in health care.

  • 160.
    Sahlén, Viktoria
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling.
    Daberius, Jessica
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling.
    A model based on total cost and manufacturer performance to evaluate a product as well as possible cost reductions2016Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    Omega Pharma is a distributer of over the counter products, selling thousands of products produced at more than 200 manufacturers and sold in most European countries. The company was founded in Belgium in 1987 and has since then had a high market focus and expanded through acquisitions of brands and products. The company has in recent years started working towards centralization and supplier base management. A project team has been set up to work strategically by choosing key manufacturers and by reducing the supplier base. A first step in this is to look more closely at products with a low turnover and that are not strategically important in order to evaluate if the product is profitable and which products that could be moved to other manufacturers or cancelled from the portfolio. Therefore the purpose of the study is to:

    Create an evaluation model based on revenue, total cost and manufacturer performance to evaluate a product and if cost reductions can be achieved by ending the production of the product or moving the product to a different manufacturer.

    A four step approach for analyzing total cost was followed in order to, in a structured way, create the model and identify the relevant elements related to revenue, total cost and manufacturer performance that were to be present in the model. The four steps were:

    1. In a first step elements and costs were identified that might be relevant for the model. This was done based on previous research, holding interviews at the company and reviewing documents.
    2. The second step was to adapt the elements to the model.
    3. In the third step, it was decided how the elements and costs that were to be in the model would be calculated and presented as well as looking into how the model would be built.
    4. The fourth step consisted of doing test runs and a sensitivity analysis to test the robustness of the model.

    The result handed over to the company is in the form of the evaluation model created based on the above stated purpose. Within the model, there are 4 manufacturer performance parameters and 1 for revenue. When it comes to costs, the amount varies depending on the case analyzed. To evaluate product profitability there are 7 cost elements containing 20 identified costs. When evaluating moving a product to another manufacturer there are the same costs, however an additional element for transfer is added containing 5 costs. For the situation ending a production, there are 2 costs. In order to facilitate the use of the model, estimations were done to the costs to the extent possible. From test runs the model was further adapted to the company as it was identified what values connected to a product where possible for the user to find in the system and in what units of measure. The sensitivity analyses showed that none of the estimated values would, if the estimation was not accurate, affect the evaluation of the product. They could however affect the cost element of that cost.

  • 161.
    Sallnäs, Uni
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Coordination to manage dependencies between logistics service providers and shippers: An environmental perspective2016Inngår i: International Journal of Physical Distribution & Logistics Management, ISSN 0960-0035, E-ISSN 1758-664X, ISSN 0960-0035, Vol. 46, nr 3, s. 316-340Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose: Although it has been suggested that shippers’ demands regarding environmental practices appear to have an impact on the environmental work of LSPs, limited attention has been given to environmental practices in the relationships between LSPs and shippers. The purpose of this paper is to explore how dependencies between LSPs and shippers can influence the way in which environmental practices are coordinated in the relationships between them.

    Design/methodology/approach: Four dyadic case studies, each consisting of one LSP and one shipper, provide the empirical basis for this paper.

    Findings: Two types of dependencies are suggested as having an influence over the coordination of environmental practices in LSP-shipper relationships: dependence between LSPs and shippers as such; and dependence with regard to specific environmental practices. In addition, the environmental ambition of the actors is found to be of relevance when LSPs and shippers coordinate environmental practices between them. Based on these parameters, different coordination mechanisms for environmental practices in LSP-shipper relationships are discussed.

    Research limitations/implications: The research is limited to four cases in a Swedish context. Additional cases might provide other insights into LSP-shipper relationships and thereby lead to modifications of the proposed conceptual framework.

    Practical implications: The results can help both LSPs and shippers improve their work with environmental practices through the use of the appropriate coordination mechanisms in their inter-organisational relationships.

    Originality/value: Contrary to previous research, which mainly takes one party’s perspective, this paper takes a dyadic approach and thereby adds valuable knowledge to the inter-organisational aspects of LSPs’ environmental work.

  • 162.
    Sallnäs, Uni
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Greening logistics through relationships between logistics service providers and shippers2017Inngår i: Greening logistics / [ed] Maria Björklund, Maria Huge-Brodin, Lund: Studentlitteratur, 2017, 1, s. 123-136Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 163.
    Sallnäs, Uni
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Huge-Brodin, Maria
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    De-greening of logistics?: Why environmental practices flourish and fade in provider-shipper relationships and networks2018Inngår i: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 74, s. 276-287Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    In the challenge of making transports and logistics greener, logistics service providers (LSPs) play a central role as the operators of freight transport. Their customers, the shippers, also play an important role in environmental development. Research has identified discrepancies between LSPs and shippers in their environmental practices. This paper takes a relational approach addressing these discrepancies, and the purpose is to develop the understanding of why environmental practices can both flourish and fade in provider-shipper relationships and networks. Paradoxes provide a theoretical lens, while an in-depth case study of two networks provides the empirical basis for the paper. The networks include relationships between LSPs and shippers. Findings show that paradoxes help to raise contextual awareness in the greening of these relationships. Paradoxes in many instances cause environmental practices to fade. One example is when an LSP's environmental ambition gives opportunities for environmental practices, but is limited by the financial goals of the shippers. Findings also indicate that if there are possibilities to relax the paradoxes, environmental practices may instead flourish in the relationships. One example of such a relaxation is environmental competence sustained and cultivated by an LSP, since such competence can increase the power position of the LSP.

    Fulltekst tilgjengelig fra 2021-07-11 14:36
  • 164.
    Sandberg, Erik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Fyra vägar till mer flexibilitet i handelsföretag2017Inngår i: Supply Chain Effect, ISSN 2000-8457, Vol. 3, nr 3, s. 12-15Artikkel i tidsskrift (Annet (populærvitenskap, debatt, mm))
  • 165.
    Sandberg, Erik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Introducing the paradox theory in logistics and SCM research - examples from a global sourcing context2017Inngår i: International Journal of Logistics, ISSN 1367-5567, E-ISSN 1469-848X, Vol. 20, nr 5, s. 459-474Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The purpose of this paper is to introduce and explore the use of paradox theory in a logistics and SCM research context. Although logistics and SCM scholars as well as practitioners have been aware about the existence of paradoxes, they have so far lacked a more formal theoretical framework for further identification and classification of these. Framed in the four general paradox classes of learning, belonging, organising and performing, the paper outlines paradoxes inherent in the global sourcing practices of two case companies. The findings demonstrate the paradox theory to be a useful tool for a systematic illumination and classification of paradoxes valuable for practitioners, researchers as well as teachers in the domain of logistics and SCM. The paradox theory may also help to identify and emphasise inconsistencies among different research fields. This is particularly valuable for research areas built upon multiple research disciplines such as global sourcing. In conclusion, the paper suggests that the paradox theory offers a new lens through which an organisation could be better explored, described and understood.

  • 166.
    Sandberg, Erik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Logistik och strategi: för lönsamhet och tillväxt2015 (oppl. 1)Bok (Annet vitenskapelig)
    Abstract [sv]

    Logistik har de senaste åren blivit ett allt viktigare konkurrensmedel för många företag. Med logistiken som grund kan långsiktig lönsamhet och tillväxt skapas. Grundtanken med denna bok är att förklara logistikens roll utifrån ett företagsstrategiskt perspektiv. Därmed går boken utanför det som vanligtvis ses som logistikforskning och logistikteorier, och tar i stället sin utgångspunkt i strategiteori.

    Bokens första del belyser logistikens strategiska betydelse utifrån tre strategiteoretiska perspektiv: marknadspositioneringsperspektivet, det resursbaserade perspektivet och det dynamiska perspektivet. Dessa perspektiv har dominerat strategiforskningen de senaste tre decennierna och kan ses som tre olika "glasögon" som bidrar med insikter till logistikområdet. Bokens andra del ägnas åt mer praktiska aspekter kring hur företaget ska agera när logistik är ett strategiskt konkurrensmedel. Här beskrivs en logistikbaserad affärsmodell samt företagsledningens roll i logistiken.

  • 167.
    Sandberg, Erik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Logistik och Strategi: För lönsamhet och tillväxt2015Inngår i: Supply Chain Effect, nr 4, s. 14-23Artikkel i tidsskrift (Annet (populærvitenskap, debatt, mm))
  • 168.
    Sandberg, Erik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Paradoxes in retail global sourcing - a literature review2014Konferansepaper (Fagfellevurdert)
  • 169.
    Sandberg, Erik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Restructuring the supply chain to meet customer demands - The supply chain responsiveness of a Swedish wholesaler2015Konferansepaper (Fagfellevurdert)
  • 170.
    Sandberg, Erik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    The global sourcing organisation - A paradox perspective2015Konferansepaper (Fagfellevurdert)
  • 171.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Abrahamsson, Mats
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Flödesorientering av globalt inköpsarbete2016Rapport (Annet vitenskapelig)
    Abstract [sv]

    Under senare år har globalt inköp fått en allt större strategisk betydelse för svenska handelsföretag. Tidigare forskning har visat att globalt inköpsarbete kan vara en avgörande konkurrensfördel, samtidigt som det innebär stora utmaningar. För at t framgångsrikt utnyttja globalt inköp som en konkurrensfördel behöver svenska handelsföretag bli mer flödesorienterade. Försörjningskedjans resurser som helhet, och inte bara företagets egna, behöver utnyttjas för att kunna skapa konkurrenskraft. Med bakgrund i det faktum att leveransförmågan och därmed kundservicen aldrig blir bättre än vad varuförsörjningen tillåter, spelar organiseringen av det globala inköpet en avgörande roll.

    Syftet med projektet är att öka förståelsen för hur svenska handelsföretag ska organisera sitt globala inköpsarbete för en högre grad av flödesorientering.

    Inom ramen för forskningsprojektet har forskningsfrågor adresserats om:

    1. parametrar för valet av inköpsregion och specifik leverantör,
    2. det fysiska flödet av produkter, samt
    3. organisationsformer för globalt inköp.

    Teoretiskt har projektet tagit utgångspunkt i litteratur om globalt inköp, flödesorientering och så kallad paradoxteori. Projektets empiriska bas är två fallstudier (Hultafors Group AB:s division för arbetskläder, Snickers, och Indiska Magasinet AB), samt en enkätstudie bland inköpschefer på svenska handelsföretag. Totalt har sju konferenspapper, ett journalpapper och två populärvetenskapliga artiklar författats inom ramen för projektet. Dessa är projektets huvudsakliga leverabler som alla på olika sätt bidrar till att besvara projektets syfte och forskningsfrågor. Den här rapporten är en populärvetenskaplig sammanfattning av forskningsprojektet.

    Resultaten visar att kostnader, service, ledtider, såväl som miljö- och CSR-relaterade parametrar spelar en viktig roll vid valet av region och specifik leverantör. Framförallt är det totalkostnaden (pris och någon form av ”hemtagningskostnad”) och ledtider som är de mest avgörande parametrarna. Miljö- och CSR-relaterade aspekter anses ha mindre betydelse. Paradoxperspektivet visar på behovet av att balansera prestationsmått gentemot varandra. Vid utvärderingar av en ny leverantör eller en ny leverantörsregion är det viktigt att ta hänsyn till ett brett spektrum av olika kriterier. För det fysiska flödet finns möjligheter till att konsolidera flödet till noder i Asien och/eller Europa. Studien visar att olika alternativ finns, och att det också finns alternativ till transportslaget båt, som idag dominerar på grund av förhållandevis låga transportkostnader. Dessa alternativ kan bli mycket intressanta i de fall där ledtiderna behöver kortas. För utformningen av en global inköpsorganisation visar våra resultat att tre av de mest tydliga parametrarna som är viktiga att förstå och analysera är:

    1. graden av vertikal integration, det vill säga i vilken utsträckning som handelsföretaget bör äga aktörer uppströms i försörjningskedjan,
    2. graden av ansvarstagande för försörjningskedjans prestation, det vill säga hela försörjningskedjans prestationer gentemot slutkunderna, samt
    3. graden av ömsesidigt, långsiktigt samarbete, det vill säga där företaget tillsammans med andra aktörer i försörjningskedjan utvecklar försörjningskedjans prestationer.

    För praktiker bidrar resultaten från detta projekt med nya insikter och perspektiv på hur företag bör tänka kring sin organisation av det globala inköpet. De ska fungera som en katalysator och inspiration för svenska handelsföretag som vill utveckla sin konkurrenskraft med hjälp av sitt globala inköp. Forskningsmässigt är globalt inköp i handelsföretag ett område som också fortsättningsvis är i behov av ny kunskap och utveckling. Den roll och betydelse som inköpsorganisationen har för konkurrenskraften förändras hela tiden och lär fortsätta göra det. Den snabba utvecklingen gör också att forskningen behöver hänga med: globalt inköp som forskningsobjekt behöver ständigt belysas med hjälp av nya teoretiska perspektiv och gamla sanningar behöver kontinuerligt utmanas och ifrågasättas. Ju mer global konkurrens inom handeln, desto viktigare blir frågan om hur det globala inköpet ska utformas.

  • 172.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Abrahamsson, Mats
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Flödesorientering är viktigare än ’China-sourcing’2016Inngår i: Supply chain effect, nr 2, s. 34-37Artikkel i tidsskrift (Annet (populærvitenskap, debatt, mm))
  • 173.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Abrahamsson, Mats
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Logistikdriven Affärsutveckling2019 (oppl. 1)Bok (Annet vitenskapelig)
    Abstract [sv]

    För att kunna möta nya utmaningar och tillvarata alla de möjligheter som ges av den allt intensivare digitaliseringen behöver näringslivet och samhället i stort förnyas. I ett sådant utvecklingsarbete blir logistikdriven affärsutveckling en viktig ledstjärna. Ökad flödes­orientering bidrar till bättre lönsamhet och tillväxt, men också till att lösa större samhällsutmaningar i form av miljöpåverkan och social hållbarhet.

    I den här boken sätts logistiken in i ett strategiskt sammanhang där konkurrenskraft är i fokus, snarare än de traditionella logistiska måttstockarna kostnad, service och ledtid. Med det som grund diskuteras logistikutmaningar för fyra olika sektorer: detaljhandeln, industrin, transportbranschen och den offentliga sektorn. Författarna diskuterar även den högsta ledningens och styrelsens viktiga roller i logistikdriven affärsutveckling.

    Boken vänder sig såväl till studenter vid tekniska högskolor och handelshögskolor som till styrelser, företagsledningar och logistik­ansvariga i näringslivet och i offentlig sektor.

  • 174.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Abrahamsson, Mats
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Varför är det så svårt att få genomslag för SCM och flödesorientering?: Eller varför tänker inte de andra som vi logistiker?2016Inngår i: Supply chain effect, ISSN 2000-8457, nr 3, s. 14-19Artikkel i tidsskrift (Annet (populærvitenskap, debatt, mm))
  • 175.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Björklund, Maria
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    The role of social and environmental responsibility in sourcing2015Konferansepaper (Annet vitenskapelig)
  • 176.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Björklund, Maria
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Huge Brodin, Maria
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Buyer-supplier relationships, a comparison between European and Asian supplier relationships2015Konferansepaper (Fagfellevurdert)
  • 177.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Björklund, Maria
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Huge-Brodin, Maria
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Buyer-supplier relationships - A comparison between European and Asian supplier relationships2015Konferansepaper (Fagfellevurdert)
  • 178.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Hemilä, Jukka
    VTT Finland, Esbo, Finland.
    Digitalization in industrial logistics and supply chains: The contemporary situation in Sweden and Finland2018Inngår i: The 23rd annual International Symposium on Logistics (ISL), 2018Konferansepaper (Fagfellevurdert)
  • 179.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Hemilä, Jukka
    TT Technical Research Centre of Finland.
    Pal, Rudrajeet
    University of Borås, Borås, Sweden.
    Exploring value creation and appropriation in the reverse clothing supply chain2016Inngår i: The Proceedings of 21st International Symposium on Logistics (ISL 2016): Sustainable Transport and Supply Chain Innovation / [ed] KS Pawar and KM Tsai, Nottingham, UK: Centre for Concurrent Enterprise, Nottingham University Business School , 2016, s. 340-348Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose of this paper:

    The purpose of this paper is to explore the two processes of value creation and appropriation among companies in a reverse clothing supply chain. The value concept has in recent years got increased attention in research on reverse logistics (Jayaraman and Luo, 2007). However, there is still a lack of more detailed understanding of the values created. There is also a need to not only consider the value creation, but also how the value is appropriated among supply chain members. Whereas the value creation process is concerned with the total amount of value created among supply chain members, the value appropriation process decides the involved companies’ ability to extract money from the value created (Wagner et al., 2010).

     

    Design/methodology/approach:

    Grounded in the two fundamental processes of creating and appropriating value (Mizik and Jacobsen, 2003), this paper applies the value concept on a reverse supply chain. The paper is based on a case study of the take-back scheme for used clothes in the textile fashion industry. The case study includes retailers, charity organisations, profit-making recyclers and specialised sorting companies.

     

    Findings:

    By focusing on the value creation processes, and the type of use value each supply chain member creates, and the processes of value appropriation among the supply chain members, this paper provides an improved understanding of the reverse clothing supply chain and its members.

     

    Value:

    The value concept has so far been discussed at a superficial level in research on reverse supply chains. This research demonstrates that the value concept, including value creation as well as appropriation, helps to understand the rationale behind a certain supply chain structure in terms of participating supply chain members, types of activities conducted, and division of responsibility.

     

    Practical implications (if applicable):

    Different incitements for being involved in a reverse clothing supply chain may result in different types of relationships, ranging from collaboration to fierce arms-length agreements, among supply chain members.

     

    References:

    Jayaraman, V. and Luo, Y. (2007). Creating Competitive Advantages Through New Value Creation: A Reverse Logistics Perspective.' Academy of Management Perspectives, Vol. 21 No. 2, pp. 56-73.

     

    Mizik, N. and Jacobson, R. (2003). Trading off between value creation and value appropriation: The financial implications of shifts in strategic emphasis, Journal of Marketing, Vol. 67 No 1, pp. 63-76.

     

    Wagner, S., Eggert, A. and Lindemann, E. (2010). Creating and appropriating value in collaborative relationships, Journal of Business Research, Vol. 63 No 8, pp. 840-848.

     

  • 180.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Jafari, Hamid
    Jönköping University, Jönköping, Sweden.
    A systematic review of retail supply chain responsiveness2016Konferansepaper (Annet vitenskapelig)
  • 181.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Jafari, Hamid
    Department of Industrial Engineering & Management, Jönköping University, Jönköping, Sweden.
    Retail supply chain responsiveness - A systematic literature review and future research agenda2016Inngår i: NOFOMA 2016 - Proceedings of the 28th Annual Nordic Logistics Research Network Conference, Turku, Finland: University of Turku / Turku School of Economics , 2016, s. 719-721Konferansepaper (Annet vitenskapelig)
  • 182.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Jafari, Hamid
    Department of Industrial Engineering and Management, Jönköping University, Jönköping, Sweden.
    Retail supply chain responsiveness: Towards a retail-specific framework and a future research agenda2018Inngår i: International Journal of Productivity and Performance Management, ISSN 1741-0401, E-ISSN 1758-6658, Vol. 67, nr 9, s. 1977-1933Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose

    The purpose of this paper is to review existing research on retail supply chain responsiveness, develop categories to be included in a retail-specific responsiveness framework, and identify future research areas within the scope of retail supply chain responsiveness.

    Design/methodology/approach

    This paper presents an inductive systematic literature review of 46 academic, peer-reviewed articles. Based around the two major review questions on retailers’ role in the creation of supply chain responsiveness and future research areas, an inductive, qualitative, content analysis was conducted. Further analysis was conducted by using the software NVivo 11.

    Findings

    Existing research are grouped into a framework of four categories that together span the existing research. The categories are labelled supply chain orchestration, market orientation, supply chain operations and supply management. Two to three subthemes in each category are presented. Thereafter, promising future research areas are outlined, covering methodological issues, theoretical underpinnings, inclusion of context variables and outcomes of retail supply chain responsiveness.

    Research limitations/implications

    The conducted systematic literature review has been limited to academic, peer-reviewed articles.

    Practical implications

    The findings of the paper constitute a promising initial step towards a retail-specific framework on retail supply chain responsiveness.

    Originality/value

    The paper questions the comprehensiveness of established models in responsiveness, and argues that existing “general” literature on supply chain responsiveness gives little guidance and structure to retailers’ specific role and involvement in supply chain responsiveness. In particular, the paper focusses on the retailers’ role for creation of supply chain responsiveness, which has not previously been addressed in research.

  • 183.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling.
    Kindström, Daniel
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Industriell ekonomi. Linköpings universitet, Tekniska fakulteten.
    Haag, Linnea
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Interorganisational dynamic capabilities in supply chains - A conceptual framework2019Konferansepaper (Annet vitenskapelig)
  • 184.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Mena, Carlos
    Cranfield University.
    Exploring strategic strengths and weaknesses of retail purchasing groups2015Inngår i: International Review of Retail Distribution & Consumer Research, ISSN 0959-3969, E-ISSN 1466-4402, Vol. 25, nr 3, s. 276-297Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Retail purchasing groups consist of small, independent, specialised stores that join together and collaborate on purchasing and other areas. In comparison to large-scale corporate retail chains, often labelled mega-retailers, retail purchasing groups are based on collaborative external integration between a central unit and the independent, local dealers. The overall purpose of this research is to explore the specific characteristics that underscore a retail purchasing group. The paper has two research questions: (1) What are the strengths and weaknesses of a supply chain structure based on external integration?, and (2) In what areas is the purchasing groups’ ownership structure particularly advantageous in comparison to the mega-retailers’ vertically integrated organisations? This exploratory research is empirically grounded in a case study of two Swedish purchasing groups. The paper argues that under certain market conditions, a decentralised supply chain, which relies on collaborative external relationships, can provide a competitive alternative to a more traditional centralised structure.  The paper elaborate three areas where the structure is particularly advantageous: (1) service-based competition in an industry otherwise focused on cost leadership, (2) in-depth understanding of local conditions and presence, and (3) the ability to incorporate entrepreneurial strengths and innovations in the supply chain.

  • 185.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Pal, Rudrajeet
    University of Borås, Sweden.
    Dynamic capabilities in the used clothing supply chain2017Inngår i: Proceedings of the 22nd International Symposium on Logistics (ISL 2017): Data Driven Supply Chains / [ed] K.S. Pawar, A. Potter and A. Lisec, Centre for Concurrent Enterprise, Nottingham University Business School, Jubilee Campus, Wollaton Road Nottingham, NG8 1BB, UK , 2017, s. 730-737Konferansepaper (Fagfellevurdert)
    Abstract [en]

    The purpose of this paper is to identify the dynamic capabilities present - and the ones missing - in used clothing supply chains. Such capabilities ensure ability to cope with the rapidly changing conditions in the used clothing supply chain, by creating, modifying and renewing the existing resource base. Particular empirical focus in the paper is given to fashion retailers and charities operating on the Swedish market. Based on the dynamic capabilities classes of sensing, seizing and reconfiguring, empirical data exemplify contemporary dynamic capabilities present among these actors. Theory on dynamic capabilities has to a very limited extent been applied in a reverse supply chain setting. The used clothing supply chain offers an interesting case for the exploration of the dynamic capabilities needed in such a reverse supply chain environment

  • 186.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Pal, Rudrajeet
    Department of Business Administration and Textile Management, University of Borås.
    Hemilä, Jukka
    VTT Technical Research Centre of Finland Limited.
    Exploring value creation and appropriation in the reverse clothing supply chain2018Inngår i: International Journal of Logistics Management, ISSN 0957-4093, E-ISSN 1758-6550, Vol. 29, nr 1, s. 90-109Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose – The purpose of this paper is to explore the processes of value creation and appropriation among companies in a reverse clothing supply chain. Design/methodology/approach – This research is based on an inductive case study approach at fashion retailers, charity organisations, commercial recyclers, and specialised sorting companies involved in take-back schemes for used clothes in the reverse clothing supply chain.

    Findings – Value creation and appropriation processes are illustrated for different members of the reverse clothing supply chain. Results of different types of value and value co-creation explain the relatively high degree of collaboration among members in the “beginning” of the reverse supply chain. Here, collaboration outmanoeuvres the traditional value appropriation mechanism of price negotiation.

    Research limitations/implications – This research does not cover all tiers in this global industry, and practices among different regions may hamper the generalisability of the findings presented. Practical implications – This research allows a comprehensive picture of the members in the reverse clothing supply chain and outlines some of the major processes involved, decisive for value creation, and appropriation.

    Originality/value – The research draws upon the value concept and combines processes of value creation and appropriation in one, single empirical study. By doing that, the research disseminates the reverse clothing supply chain in a new way and facilitates improved understanding of the structure and rationales for members taking part in it. 

  • 187.
    Sanfridsson, Jacob
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling.
    Pettersson, Ida
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling.
    DETERMING THE MOST COST EFFICIENT DISTRIBUTION STRUCTURE: A CASE STUDY INVESTIGATING IF A CHANGE OF INBOUND DELIVERY POINT WOULD REDUCE THE TOTAL COST2018Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    Toyota Material Handling Europe, TMHE, is one of the worlds leading forklift manufacturers, who produces both warehouse and counterbalanced forklifts at three production sites across Europe. At each of the three production sites, there are three central warehouses, CWs, which stores spare parts to the forklifts. These CWs are managed by Toyota Material Handling Europe Logistics, TMHEL. TMHEL are responsible for all CWs and regional warehouses, RWs of spare parts, so that spare parts is available to service technicians in Europe within 24 hours.

    The current distribution structure of the spare parts is that the items from the suppliers are first transported to one of the three CWs before they are distributed further to the RWs. The identified problem with this distribution structure is the few CWs, which sometimes leads to longer transportation routes. For example, a RW in Germany can not order items directly from a supplier in Germany. It means that the goods first needs to be transported to a CW, before it can be transported to the RW in Germany. TMHEL thereby wants to investigate if the total cost could be reduced, if the supplier could deliver directly to either a CW or a RW. This means that the possible inbound delivery points from the supplier increases from three warehouses to six. The purpose of the thesis was thereby formulated as: ”The purpose of the thesis is to investigate if a change in inbound delivery point from three suppliers of spare parts can reduce the total cost.”

    The current total cost and the total cost for the five alternative inbound delivery points were thereby calculated and compared. The total cost were calculated based on a general total cost model by Oskarsson et al. (2013), which includes transportation cost, inventory carrying costs, warehousing costs, administration costs and other costs. After the total costs were calculated, a sensitivity analysis was made regarding changes in the input data, to see how changes would affect the total cost and which warehouse that would be the most cost efficient inbound delivery point.

    The results in this thesis showed that all three investigated suppliers should keep the existing inbound delivery point in Mjölby, since it gives the lowest total cost. The results also showed that the transportation cost was the largest cost parameter, which also affected the results the most. The current inbound delivery point gave the lowest total cost mainly due to the low transportation cost when transporting together with the production site, and the large demand at the current inbound delivery point. However, the sensitivity analysis showed that the most cost efficient inbound delivery point would change, for all investigated suppliers, if the input parameters changed. For one supplier, only small changes in the input data was required until another warehouse was more cost efficient to use as the inbound delivery point. For the two other investigated suppliers, large changes in the input data were required until another inbound delivery point was more cost efficient.

  • 188.
    Shin, Wan Seon
    et al.
    Sungkyunkwan Univ, South Korea.
    Dahlgaard, Jens Jörn
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Dahlgaard-Park, Su Mi
    Lund Univ, Sweden.
    Kim, Min Gyu
    Sungkyunkwan Univ, South Korea.
    A Quality Scorecard for the era of Industry 4.02018Inngår i: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 29, nr 9-10, s. 959-976Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    A Quality Scorecard (QSC) performance measurement model is proposed to evaluate the quality aspects of an organization in Industry 4.0. To design a QSC for the Fourth Industrial Revolution, we examined existing measures regarding costs of quality items. The measurement system was refined by simplifying duplicate measures and incorporating quality elements considered in recent international standard revisions. This paper explains the QSC system and its practical use. Two key results were obtained. First, the QSC measures were reduced from a total of 139 potential measures to 15, 30, and 60 for simple, general, and detailed models, respectively. Second, a so-called QSC wheel, a virtual tool to assess weaknesses in existing performance measurement systems, was developed. The QSC wheel may effectively be used in analysing existing performance measurement systems, and may also be applied to evaluate qualitative performance levels in Industry 4.0.

    Fulltekst tilgjengelig fra 2019-12-14 15:06
  • 189.
    Shin, Wan Seon
    et al.
    Sungkyunkwan Univ, South Korea.
    Seok Lee, Yong
    Sungkyunkwan Univ, South Korea.
    Dahlgaard, Jens Jörn
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    A pattern-based decision framework in the era of Industry 4.02019Inngår i: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The primary purpose of this paper is to identify human decision-making patterns that can be transformed into machine decision-making in the era of Industry 4.0. We first isolated 40 key decision attributes and 6 decision patterns based on a literature review. Subsequently, we conducted a survey study of a group of 550 respondents from 11 different industrial types to find out the importance of both the attributes and the decision patterns. The six different human decision patterns (emotion, vision, principle, information, prevention, creation) were analysed for decision problems in both the daily lives and the operational stages of a business. The principle-based decision pattern is preferred for people who work in either Industry 1.0 or 2.0, while the information-based pattern is preferred for Industry 3.0. In the era of Industry 4.0, it seems that creation- and prevention-based patterns are also considered important in addition to principle- and information-based patterns. The decision patterns proposed in this study may be applied to design machines decision-making as a way to represent human decision makers.

  • 190.
    Skolling, Johanna
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling.
    Asad, Sara
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling.
    Automatisering vid högintensivt styckplock på lager – En fallstudie på Lyko Group AB2017Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    The amount of products sold online is increasing at record speed, which has meant a mixed blessing for e-commerce companies. Continuously increasing demand and a customer base that is discerning, disloyal and expects increasingly shorter lead times impose high logistics demands. One of the major differences between logistics within e-commerce and traditional store replenishment, which has a major impact on logistical requirements, is that e-commerce orders are more labour intensive. This is because e-commerce orders often consists of a few orderliness containing only a few pieces per line, which means that e-commerce companies has to pick, pack and ship thousands of orders in small packages of piece picked products. The increased demand and high logistical requirements within the e-commerce industry has resulted in that many of the warehouses that previously have managed well with manual labour feel the need to invest in warehouse automation to ensure capacity for continued growth.

    However, the decision to automate can be very complicated since automation often requires a high capital investment and it can therefore take a long time before the investment becomes profitable.  A calculation, that may be difficult to perform due to the many different financial factors that need to be taken into account, has to be performed before a decision can be made. There are also qualitative factors, that can be difficult to motivate economically but which can be crucial to consider in an automation decision.

    Lyko Group AB, one of Scandinavia’s largest actors within beauty and haircare, has for many years been heavily growing and forecasts to continuously do so during the upcoming years. Lyko Group AB has identified a need to invest in automation solutions in their warehouse to ensure that they have capacity to meet demand.

    In order to facilitate the automation decision, this study presents a model aims at comparing and generation decision making support on the profitability of various alternative automation solutions for high-intensity piece picking at a warehouse.

    A theoretical model, consisting of capacity requirements, qualitative- and quantative factors, was created based on a literature study. The model was tested through an application on Lyko Group AB and later modified based on the experience gained during the application, resulting in a reality-based model. The resulting model is iterative and enables multi-step feedback to the suppliers by identifing in which areas the performance of the different solutions differ. 

  • 191.
    Smeds, Magdalena
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling.
    Implementering av standardiserade vårdförlopp: En genväg in i cancervården2016Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [sv]

    Studien föranleddes av införandet av standardiserade vårdförlopp (SVF) inom cancervården. SVF innehåller riktlinjer för hur utredning och behandlingsrekommendationer av cancerpatienter ska göras med målet att korta väntetiderna från misstanke om cancer till start av behandling.

    Denna studie har bidra med att samla in kunskap om införandet av standardiserade vårdförlopp inom cancervården för att undersöka vilka faktorer som förenklat eller försvårat implementeringen. Kunskapen kan sedan återföras till organisationen, som i det här fallet är Region Östergötland (RÖ), för att bidra till den fortsatta utvecklingen av arbetet med SVF. Även förbättringsområden samt risker och möjligheter med SVF undersöks för att fördjupa kunskapen ytterligare.

    Den teoretiska bakgrunden, teoretiska referensramen, baseras på en litteraturstudie och forskningsansatsen är en fallstudie som utgår ifrån patientfall inom tre cancerdiagnoser. Under fallstudien samlas data in genom observationsstudier, dokumentstudier och intervjuer. Intervjuerna utgår ifrån implementeringsteori där vårdgivare berättar om sina erfarenheter och tankar kring implementeringen och hur det är att arbeta med SVF. Urvalet av vårdgivare är personer verksamma inom primärvård och specialistvård som genom sitt arbete kommer i kontakt med cancerpatienter.

    Riktlinjerna i SVF specificerar hur en cancerutredning ska gå till för varje cancerdiagnos. Till stor del innehåller riktlinjerna alarmsymptom för misstanke om cancer, utredningsprocessen och patientbemötande i processen. Införandet har motiverats av den fragmentering som tidigare tillskrivits vården samt att korta ner de långa väntetider som länge upplevts i cancervården. Implementeringen av riktlinjerna har i RÖ till stor del letts av två projektledare vars uppgift varit att implementera SVF i verksamheten. Uppdraget med implementeringen har utgjorts av införandet nystartad cancerutredningsenhet, Enheten för samordnad cancerutredning (ESCU) samt att stödja primärvården och specialistvården i sitt arbete med att implementera riktlinjerna. I och med införandet av SVF har RÖ valt att utveckla cancervården för att skapa en mer sammanhållen process kring patienten genom att från början göra en vårdprocess som utgår ifrån patientens behov.

    Studien visar att införandet av SVF på det stora hela inte har förändrat arbetssättet för de vårdgivare som arbetar i vårdprocesserna. De största förändringarna kan ses i processförändringar där tidiga delar av vårdkedjan samordnats och omstrukturerats för att skapa ett bättre flöde genom utredningen. Införandet av ESCU har bidragit till en samordnad remissgranskning där patienterna fångas upp för att på ett sömlöst sätt slussas ut till nästa enhet för fortsatt utredning. Införandet av stödverktyg som standardremisser och samtalsmallar har även lett till en ökad informationsspridning mellan vårdgivande enheter och underlättat informationsspridning till patienterna.

    De faktorer som framförallt underlättat implementeringen är att det funnits ett tydligt övergripande ansvar där projektledarna tagit en aktiv roll i implementeringen. De verksamhetsbesök och samtal som projektledarna haft med vårdgivande enheter samt de stimulansmedel som delats ut till regionen anses även ha underlättat implementeringen. Faktorer som istället har försvårat implementeringen är motsättningar från beslutsfattare inne i verksamheten och de inre strukturerna i verksamheten.

    De möjligheter som finns kopplade till implementeringen är ett ökat omhändertagande av patienten där mer jämlik vård, möjlighet att fånga upp svaga patientgrupper tidigt i utredningen och ett ökat patientdeltagande är viktiga delar. Riskerna som framförallt ses som angelägna handlar om undanträngning av andra patientgrupper till fördel för SVF-patienter och att patienter oroas i onödan i och med det tidiga beskedet om misstanke om cancer.

    Studien har även identifierat förbättringsområden där en omstrukturering av de interna IT-systemen, utvecklandet av ett mer standardiserat arbetssätt för de multidisciplinära konferenserna och att samarbeta med primärvården kring den standardiserade remissen är några exempel.

  • 192.
    Smeds, Magdalena
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Managing care pathways for patients with complex care needs2019Licentiatavhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    One of the central challenges for the healthcare system today is how to manage care for patients with complex needs. This patient group is not well-defined but covers patients with serious diseases and comorbidities, or with a limited ability to perform basic daily functions due to physical, mental or psychosocial challenges. This group has a high service and resource utilisation resulting in high costs for the healthcare system and, typically, poor health outcomes. To improve care for these patients, it is necessary to implement strategies to manage the differentiated care needs, the additional support needs, the uncertainty in care delivery, and the coordination needs of the involved providers and the patient.

    Care pathways are increasingly used internationally to make care more patient-centred and to structure and design care processes for individual patient groups. Important elements in care pathways include structuring care activities, by defining their content and sequence; coordinating between providers and professionals; and involving patients in their care process. In this thesis, care pathways are proposed as the overall strategy for managing care for patients with complex care needs.

    The purpose of this thesis is thus to contribute with knowledge on how care pathways can be managed for patients with complex care needs. This is achieved by analysing how the practices coordination, standardisation, customisation and personalisation can support management of care pathways and by discussing how these practices influence quality of care. The quality of care dimensions discussed are accessible, timely, equitable, and patient-centred care.

    The empirical context in this thesis is the Standardised Cancer Care Pathways (CCPs) which were implemented in Sweden from 2015 to 2018. CCPs is the umbrella term for the national initiative to shorten waiting times, decrease regional differences and reduce fragmentation in care processes. CCPs include elements such as diagnosis-specific pathways and guidelines, introduction of CPP coordinators, and mandatory reporting of waiting times. Focus has been on implementing care pathways for 31 cancer diagnoses in all Swedish healthcare regions.

    Both qualitative and quantitative research methods have been used. A case study was conducted to examine standardised and customised care pathways, and coordination and multidisciplinary work in care pathways. A document study of regional reports on CCPs was analysed to study effects of care pathways on accessibility, timeliness and equitability. Finally, a national survey was conducted to deepen the understanding of the role of coordination, as performed by coordinators, in care pathways.

    This thesis argues that standardised and customised care pathways should be combined to manage care for patients with complex care needs. The customised pathway in particular benefits patients with serious unspecific symptoms, unknown primary tumour or more complex care needs, while patients with care needs that can be treated independently of the main diagnosis benefit from following a standardised care pathway.

    Coordinators are an important means to manage coordination, customisation and personalisation in the care pathway. The coordinators’ role is twofold: the first role is to manage care pathways by customising the care pathway and coordinating involved providers; the second role is to support and guide patients through the care pathway. This can be achieved by adapting interpersonal communication with patients through personalisation.

    This thesis further argues that care pathways have most potential to positively influence accessibility, timeliness, equitability, and patient-centredness. Accessibility has been positively influenced, especially for patients with ambiguous symptoms where symptoms indicating cancer have improved their chances of accessing cancer diagnostics. A negative aspect of prioritising patients who follow CCPs has been the potentially longer waiting times for other patient groups in equal need of urgent care. Notwithstanding, prioritised access to care is perceived to positively influence timeliness for patients following CCPs. Care pathways are perceived to have positively influenced patient-centredness by shifting the focus from what to deliver to how to deliver it.

    Delarbeid
    1. The management of cancer care pathways in a coordination centre
    Åpne denne publikasjonen i ny fane eller vindu >>The management of cancer care pathways in a coordination centre
    2018 (engelsk)Konferansepaper, Publicerat paper (Fagfellevurdert)
    Abstract [en]

    PurposeCoordination, patient centeredness and accessibility of care are important aspects for patients with complex care needs. Variations in symptoms, morbidity, care needs, and individual prerequisites are large within these patient groups which complicates diagnostics and treatment. New ways of organising health care is needed to handle these challenges and the use of solutions as multidisciplinary cancer centres and coordination centres are becoming more common.The purpose of this paper is to study how health care can be organised to care for patients with complex care needs. This is done by describing how one coordination centre works with management and coordination of care pathways in cancer care.

    Design/methodology/approachThis paper is based on a qualitative single case study where the implementation of CCPs was studied in the Region of Östergötland. Three main data collection methods were used: semi-structured interviews, observations and document studies. Sixteen interviews were held with three physicians, seven nurses, two care unit managers, two general practitioners and the coordination centres two project leaders. Ten observational studies in the form of participative and non-participative observations in meetings were conducted. A retrospective document study was also conducted where internal public documents were systematically reviewed. Pilot study reports and implementation reports, during the period 2014 to 2018 were read and analysed by conducting content analysis.

    FindingsThe UCCD was designed to take care of all potential cancer patients under ‘one roof’. This implied the need to find routines for handling a large amount of patients, with several different cancer diagnoses, and widely diverse care needs. The organisational design resulted in two diagnostic pathways: a standardised and a customised. The standardised diagnostic pathway works well for patients with clear symptoms and care needs with low complexity where the care can be standardised to follow rules and guidelines. The customised diagnostic pathway works well for patients with ambiguous symptoms care needs with high complexity where the care pathway need to be tailored and diagnostics are done by problem solving based on intuition and experience.

    Originality/Value of paperThis paper contributes with knowledge on how coordination centres can work with care pathways to improve health care coordination and quality for patients with complex care needs.

    Emneord
    Health care, cancer care pathways, coordination centre, patient centeredness, standardisation
    HSV kategori
    Identifikatorer
    urn:nbn:se:liu:diva-155094 (URN)
    Konferanse
    21st QMOD conference, Cardiff UK, 22-24 August, 2018
    Tilgjengelig fra: 2019-03-18 Laget: 2019-03-18 Sist oppdatert: 2019-05-14
    2. The effects of cancer care pathways on waiting times
    Åpne denne publikasjonen i ny fane eller vindu >>The effects of cancer care pathways on waiting times
    2019 (engelsk)Inngår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 11, nr 2, s. 204-216Artikkel i tidsskrift (Fagfellevurdert) Published
    Abstract [en]

    Purpose

    The Swedish health-care system currently implements cancer care pathways (CCPs) for better and more timely cancer diagnostics. The purpose of this paper is to elucidate and define “crowding out” effects associated with the CCP implementation.

    Design/methodology/approach

    A document study based on implementation reports and action plans from Swedish county councils (n = 21) and a case study in one county council were conducted. Qualitative data collection and analysis were used to acquire more knowledge about the “crowding out” effects associated with the CCP implementation.

    Findings

    Three effects discussed under “crowding out” were defined. The first effect, called the push-out effect, occurs when other patients have to wait for care longer in favour of CCP patients. Another effect is the inclusion effect, whereby “crowding out” is reduced for vulnerable patients due to the standardised procedures and criteria in the referral process. The final effect is the exclusion effect, where patients in need of cancer diagnostics are, for some reason, not referred to CCP. These patients are either not diagnosed at all or diagnosed outside CCP by a non-standard process, with the risk of longer waiting times.

    Originality/value

    “Crowding out” effects are an urgent topic related to CCP implementation. While these effects have been reported in international research studies, no shared definition has been established to describe them. The present paper creates a common base to measure the “crowding out” effects and support further development of CCPs to avoid the negative effects on waiting times.

    sted, utgiver, år, opplag, sider
    Emerald Group Publishing Limited, 2019
    Emneord
    Health care, Standardisation, Patient care, Quality management, Health care management, Quality of health care
    HSV kategori
    Identifikatorer
    urn:nbn:se:liu:diva-154049 (URN)10.1108/IJQSS-04-2018-0041 (DOI)000479227600004 ()2-s2.0-85058658565 (Scopus ID)
    Tilgjengelig fra: 2019-01-24 Laget: 2019-01-24 Sist oppdatert: 2019-08-27bibliografisk kontrollert
  • 193.
    Smeds, Magdalena
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    The management of cancer care pathways in a coordination centre2018Konferansepaper (Fagfellevurdert)
    Abstract [en]

    PurposeCoordination, patient centeredness and accessibility of care are important aspects for patients with complex care needs. Variations in symptoms, morbidity, care needs, and individual prerequisites are large within these patient groups which complicates diagnostics and treatment. New ways of organising health care is needed to handle these challenges and the use of solutions as multidisciplinary cancer centres and coordination centres are becoming more common.The purpose of this paper is to study how health care can be organised to care for patients with complex care needs. This is done by describing how one coordination centre works with management and coordination of care pathways in cancer care.

    Design/methodology/approachThis paper is based on a qualitative single case study where the implementation of CCPs was studied in the Region of Östergötland. Three main data collection methods were used: semi-structured interviews, observations and document studies. Sixteen interviews were held with three physicians, seven nurses, two care unit managers, two general practitioners and the coordination centres two project leaders. Ten observational studies in the form of participative and non-participative observations in meetings were conducted. A retrospective document study was also conducted where internal public documents were systematically reviewed. Pilot study reports and implementation reports, during the period 2014 to 2018 were read and analysed by conducting content analysis.

    FindingsThe UCCD was designed to take care of all potential cancer patients under ‘one roof’. This implied the need to find routines for handling a large amount of patients, with several different cancer diagnoses, and widely diverse care needs. The organisational design resulted in two diagnostic pathways: a standardised and a customised. The standardised diagnostic pathway works well for patients with clear symptoms and care needs with low complexity where the care can be standardised to follow rules and guidelines. The customised diagnostic pathway works well for patients with ambiguous symptoms care needs with high complexity where the care pathway need to be tailored and diagnostics are done by problem solving based on intuition and experience.

    Originality/Value of paperThis paper contributes with knowledge on how coordination centres can work with care pathways to improve health care coordination and quality for patients with complex care needs.

  • 194.
    Smeds, Magdalena
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Poksinska, Bozena Bonnie
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    The effects of cancer care pathways on waiting times2019Inngår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 11, nr 2, s. 204-216Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose

    The Swedish health-care system currently implements cancer care pathways (CCPs) for better and more timely cancer diagnostics. The purpose of this paper is to elucidate and define “crowding out” effects associated with the CCP implementation.

    Design/methodology/approach

    A document study based on implementation reports and action plans from Swedish county councils (n = 21) and a case study in one county council were conducted. Qualitative data collection and analysis were used to acquire more knowledge about the “crowding out” effects associated with the CCP implementation.

    Findings

    Three effects discussed under “crowding out” were defined. The first effect, called the push-out effect, occurs when other patients have to wait for care longer in favour of CCP patients. Another effect is the inclusion effect, whereby “crowding out” is reduced for vulnerable patients due to the standardised procedures and criteria in the referral process. The final effect is the exclusion effect, where patients in need of cancer diagnostics are, for some reason, not referred to CCP. These patients are either not diagnosed at all or diagnosed outside CCP by a non-standard process, with the risk of longer waiting times.

    Originality/value

    “Crowding out” effects are an urgent topic related to CCP implementation. While these effects have been reported in international research studies, no shared definition has been established to describe them. The present paper creates a common base to measure the “crowding out” effects and support further development of CCPs to avoid the negative effects on waiting times.

  • 195.
    Smeds, Magdalena
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Poksińska, Bozena
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Push out, inclusion or exclusion? What are actually the effects of implementing cancer patient pathways in Sweden?2017Konferansepaper (Fagfellevurdert)
  • 196.
    Smeds, Magdalena
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Poksińska, Bozena
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    The implementation and improvement science perspective on interventions in health care2018Konferansepaper (Annet vitenskapelig)
  • 197.
    Snyder, Hannah
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Health Care Customer Creativity2016Doktoravhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    Crafting and stimulating service innovation is considered a main research priority and remains a challenge for service providers. One suggested component of stimulating service innovation is customer creativity. Customers who adapt, modify and transform services or products to better suit themselves are increasingly being recognized as a source of competitive value and innovation. It has been proposed that understanding and supporting the customer’s value creating practices is the key to creating and sustaining value over time in health care. Health services directly address a customer’s well-being and have a significant impact on his or her quality of life. In these types of services, the service outcome is highly dependent on the activities of the individual customer. Health care services often require customers to participate extensively, over long periods of time, with limited support and control. Health services also stretch far beyond the particular service setting into the customer’s daily life. While research, policy, and legislation have all emphasized the active role of health care customers, such customers have traditionally had few opportunities to design their health care services. Nevertheless, health care customers solve health-related problems and engage in self-care and medical decision-making on a day-to-day basis, although this creativity is often unknown to the service provider.

    To understand how health care customers can enable service innovation, this thesis seeks to conceptualize and investigate the concept of customer creativity in health care. The thesis focuses on customer creativity, not only as an outcome, but also as a dynamic and contextualized process that can be enhanced. The thesis combines insights from health care research with service and innovation research to provide build a framework for health care customer creativity. Building on five papers, the research develops an understanding for health care customer creativity. The individual papers are based on systematic literature reviews as well as empirical data in the form of customers’ ideas for service innovation collected through diaries.

    The results of the thesis suggest that despite the negative nature of the service, health care customers are creative. Given the opportunity, health care customers can provide creative ideas and solutions on a multitude of aspects, both within and outside the health care setting. This provides the potential to view the health care experience through the customers’ eyes and take part in their creativity in spheres where the service providers have not traditionally had any access. This thesis contributes to the literature by providing a framework for health care customer creativity that recognizes the concept as a complex interplay of factors operating at the individual, contextual, and situational levels. The proposed framework specifies the health care specific factors upon which customer creativity depends, with the intention of positing potential research directions and developing an enriched theory of health care customer creativity.

    Delarbeid
    1. The Antecedents, Forms and Consequences of Patient Involvement: A Narrative Review of the literature
    Åpne denne publikasjonen i ny fane eller vindu >>The Antecedents, Forms and Consequences of Patient Involvement: A Narrative Review of the literature
    2016 (engelsk)Inngår i: International Journal of Nursing Studies, ISSN 0020-7489, E-ISSN 1873-491X, Vol. 53, s. 351-378Artikkel, forskningsoversikt (Fagfellevurdert) Published
    Abstract [en]

    Objectives

    Despite the centrality of patient involvement in the policy and rhetoric of health care, the theoretical and empirical basis for patient involvement is lacking at the micro-level of practice. The purpose of this narrative review is to provide an overview and synthesize the current empirical research related to patient involvement at the micro-level of health care.

    Design

    Narrative review

    Data sources: A database search was conducted (in Pubmed, CINAHL, Academic Search Premier, EconLit and PsycINFO) for articles published between 1990 and April 2015 in the field of patient involvement in health care. Out of 4238 references, 214 articles were eligible for this review.

    Review methods We analyzed our sample using thematic analysis.

    Results

    The reviewed articles revealed nine themes for patient involvement, concerning enablers; empowerment, patient education, communication for involvement, staff training, service systems, types; decision making, delivery, development, and consequences of patient involvement. The themes were synthesized into a tentative model that described patient-involvement research.

    Conclusions

    Our narrative review includes a wide variety of empirical studies on patient involvement in decision-making, delivery and development, and provides an integrative perspective suggesting that patient involvement should be viewed not only as isolated activities, but also as a result of educating and preparing patients, staff and systems.

    sted, utgiver, år, opplag, sider
    Elsevier, 2016
    Emneord
    Patient involvement; Patient participation; Patient empowerment; Shared decision making; Self-management; Narrative review
    HSV kategori
    Identifikatorer
    urn:nbn:se:liu:diva-121591 (URN)10.1016/j.ijnurstu.2015.09.008 (DOI)000366873100033 ()
    Tilgjengelig fra: 2015-09-27 Laget: 2015-09-27 Sist oppdatert: 2017-12-01bibliografisk kontrollert
    2. Identifying categories of service innovation: A review and synthesis of the literature
    Åpne denne publikasjonen i ny fane eller vindu >>Identifying categories of service innovation: A review and synthesis of the literature
    Vise andre…
    2016 (engelsk)Inngår i: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 69, nr 7, s. 2401-2408Artikkel, forskningsoversikt (Fagfellevurdert) Published
    Abstract [en]

    Abstract Service innovation acts as society’s engine of renewal and provides the necessary catalyst for the service sector’s economic growth. Despite service innovation’s importance, the concept remains fuzzy and poorly defined. Building on an extensive and systematic review of 1046 academic articles, this research investigates and explores how service innovation is defined and used in research. Results identify four unique service innovation categorizations emphasizing the following traits: (1) degree of change, (2) type of change, (3) newness, and (4) means of provision. The results show that most research focuses inward and views service innovation as something (only) new to the firm. Interestingly, service innovation categorizations appear to neglect both customer value and financial performance.

    sted, utgiver, år, opplag, sider
    Elsevier, 2016
    Emneord
    Service innovation, Radical, Incremental, Value co-creation, Literature review
    HSV kategori
    Identifikatorer
    urn:nbn:se:liu:diva-125724 (URN)10.1016/j.jbusres.2016.01.009 (DOI)000375812300010 ()
    Tilgjengelig fra: 2016-03-01 Laget: 2016-03-01 Sist oppdatert: 2017-06-07bibliografisk kontrollert
  • 198.
    Snyder, Hannah
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Engström, Jon
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Företagsekonomi. Linköpings universitet, Tekniska fakulteten.
    The Antecedents, Forms and Consequences of Patient Involvement: A Narrative Review of the literature2016Inngår i: International Journal of Nursing Studies, ISSN 0020-7489, E-ISSN 1873-491X, Vol. 53, s. 351-378Artikkel, forskningsoversikt (Fagfellevurdert)
    Abstract [en]

    Objectives

    Despite the centrality of patient involvement in the policy and rhetoric of health care, the theoretical and empirical basis for patient involvement is lacking at the micro-level of practice. The purpose of this narrative review is to provide an overview and synthesize the current empirical research related to patient involvement at the micro-level of health care.

    Design

    Narrative review

    Data sources: A database search was conducted (in Pubmed, CINAHL, Academic Search Premier, EconLit and PsycINFO) for articles published between 1990 and April 2015 in the field of patient involvement in health care. Out of 4238 references, 214 articles were eligible for this review.

    Review methods We analyzed our sample using thematic analysis.

    Results

    The reviewed articles revealed nine themes for patient involvement, concerning enablers; empowerment, patient education, communication for involvement, staff training, service systems, types; decision making, delivery, development, and consequences of patient involvement. The themes were synthesized into a tentative model that described patient-involvement research.

    Conclusions

    Our narrative review includes a wide variety of empirical studies on patient involvement in decision-making, delivery and development, and provides an integrative perspective suggesting that patient involvement should be viewed not only as isolated activities, but also as a result of educating and preparing patients, staff and systems.

  • 199.
    Snyder, Hannah
    et al.
    BI, Norway.
    Witell, Lars
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Företagsekonomi. Linköpings universitet, Filosofiska fakulteten. Karlstad Univ, Sweden.
    Elg, Mattias
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten. Linköpings universitet, HELIX Competence Centre.
    McColl-Kennedy, Janet R.
    Univ Queensland, Australia.
    The influence of place on health-care customer creativity2019Inngår i: European Journal of Marketing, ISSN 0309-0566, E-ISSN 1758-7123, Vol. 53, nr 7, s. 1400-1422Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose When using a service, customers often develop their own solutions by integrating resources to solve problems and co-create value. Drawing on innovation and creativity literature, this paper aims to investigate the influence of place (the service setting and the customer setting) on customer creativity in a health-care context. Design/methodology/approach In a field study using customer diaries, 200 ideas from orthopedic surgery patients were collected and evaluated by an expert panel using the consensual assessment technique (CAT). Findings Results suggest that place influences customer creativity. In the customer setting, customers generate novel ideas that may improve their clinical health. In the service setting, customers generate ideas that may improve the user value of the service and enhance the customer experience. Customer creativity is influenced by the role the customer adopts in a specific place. In the customer setting customers were more likely to develop ideas involving active customer roles. Interestingly, while health-care customers provided ideas in both settings, contrary to expectation, ideas scored higher on user value in the service setting than in the customer setting. Research limitations/implications - This study shows that customer creativity differs in terms of originality, user value and clinical value depending on the place (service setting or customer setting), albeit in one country in a standardized care process. Practical implications - The present research puts customer creativity in relation to health-care practices building on an active patient role, suggesting that patients can contribute to the further development of health-care services. Originality/value As the first field study to test the influence of place on customer creativity, this research makes a novel contribution to the growing body of work in customer creativity, showing that different places are more/less favorable for different dimensions of creativity. It also relates customer creativity to health-care practices and highlights that patients are an untapped source of creativity with first-hand knowledge and insights, importantly demonstrating how customers can contribute to the further development of health-care services.

  • 200.
    Snyder, Hannah
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Witell, Lars
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Företagsekonomi. Linköpings universitet, Filosofiska fakulteten. CTF, Service Research Center, Karlstad University, Sweden.
    Gustafsson, Anders
    CTF, Service Research Center, Karlstad University, Sweden / Norwegian Business School, Norway.
    Fombelle, Paul
    D'Amore-McKim School of Business, Northeastern University, USA.
    Kristensson, Per
    CTF, Service Research Center, Karlstad University, Sweden.
    Identifying categories of service innovation: A review and synthesis of the literature2016Inngår i: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 69, nr 7, s. 2401-2408Artikkel, forskningsoversikt (Fagfellevurdert)
    Abstract [en]

    Abstract Service innovation acts as society’s engine of renewal and provides the necessary catalyst for the service sector’s economic growth. Despite service innovation’s importance, the concept remains fuzzy and poorly defined. Building on an extensive and systematic review of 1046 academic articles, this research investigates and explores how service innovation is defined and used in research. Results identify four unique service innovation categorizations emphasizing the following traits: (1) degree of change, (2) type of change, (3) newness, and (4) means of provision. The results show that most research focuses inward and views service innovation as something (only) new to the firm. Interestingly, service innovation categorizations appear to neglect both customer value and financial performance.

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