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  • 51.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences. Uppsala University, Uppsala, Sweden.
    The generation of qualitative data in information systems research: the diversity of empirical research methods2019In: Communications of the Association for Information Systems, ISSN 1529-3181, E-ISSN 1529-3181, Vol. 44, p. 572-599, article id 28Article in journal (Refereed)
    Abstract [en]

    This paper investigates the concept of data collection in information systems qualitative research. In this text, I replace the term “data collection” with “data generation” to emphasize that the researcher arranges situations that produce rich and meaningful data for further analysis. Data generation comprises activities such as searching for, focusing on, noting, selecting, extracting, and capturing data. This paper analyzes and compares a repertoire of empirical research methods for generating qualitative data. It describes and visualizes (through a common data-generation template) 12 research methods: interviewing, questionnaire study, document study, artifact study, observation study, participant observation, intervention study, practice-based design study, lab-based design study, focus group study, test study, and self-reporting. I compare these data-generation methods according to 1) the researcher’s role in data generation, 2) data generation’s influence on everyday life reality, 3) each data-generation method’s relationship to everyday life reality, 4) what parts/mediators of everyday life reality each data-generation method addresses, 5) the expected value of generated data and 6) possible shortcomings in generated data. As a basis for investigating data generation, I ontologically clarify (based on a practice-theoretical perspective) the empirical landscape of information systems (the kinds of phenomena and sources of data that exist). A concluding discussion contains 1) analyses concerning relationships between data-generation methods and compound research methods/strategies such as case study research, action research, and design science research and 2) the role of interpretation in data generation versus data analysis.

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  • 52.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    The generics of business interaction - emphasizing dynamic features through the BAT model2004In: the 9th International Working Conference on the Language-Action Perspective on Communication Modelling LAP 2004,2004, New Jersey: Rutgers University , 2004Conference paper (Refereed)
  • 53.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.
    The IT artefact: An ensemble of the social and the technical? – A rejoinder: An ensemble of the social and the technical? – A rejoinder2013In: Systems, Signs & Actions: An International Journal on Information Technology, Action, Communication and Workpractices, E-ISSN 1652-8719, Vol. 7, no 1, p. 90-99Article in journal (Refereed)
    Abstract [en]

    This paper is part of a discourse on the conceptualisation of the IT artefact. It is commentary paper based on the prior papers of Goldkuhl (2013), Silver & Markus (2013) and Purao et al (2013). It especially addresses the issues of how demarcate the IT artefact and how to concep-tualise it in relation to the social and the technical. As a part of this conceptual inquiry, the paper investigates the notion of the artefact. An artefact has always functions and it has always a context where the use of the artefact and its functions is intended to contribute to some goals. As soon as we speak of an artefact, some use context is implied. Based on these premis-es, the paper articulates a view on the IT artefact to be a social artefact. Social does not mean that there are any humans as part of the artefact; humans appear as the users in the implied context of the artefact. Social means that the IT artefact is a semiotic artefact intended for communication between people. The IT artefact is sociotechnical artefact, which means that it is a combined technical and semiotic artefact and the use of it (by a user) implies combined technical and communicative actions. As a consequence of this view the paper also argues for co-design of IT artefact and work context. This is done in opposition to a techno-centric de-sign of the IT artefact, which will imply a restricted design of context purely through artefact design.

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  • 54.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    The many facets of communication - a socio-pragmatic conceptualisation for information systems studies2005In: The International Workshop on Communication and Coordination in Business Processes,2005, Linköping: Linköping University , 2005Conference paper (Refereed)
    Abstract [en]

    Development and usage of information systems (IS) involve communication. There is a need for theories and frameworks on communication for IS research studies. This paper presents a socio-pragmatic framework on communication intended to be used for different kinds of IS research; e.g. for human communication during IS development and for usage of IS. The framework builds upon the principle of communicative multi-functionality and it consists of nine communication functions: Messages should at the same time be trans-situationally compliant, situationally responsive, expressive, referential, accountable, directed, relational, projected and mediational. The theoretical grounds of the framework are briefly described. The paper includes examples of using the framework on some IT-mediated messages.

  • 55.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    The research practice of practice research: theorizing and situational inquiry2011In: Systems, Signs & Actions: An International Journal on Information Technology, Action, Communication and Workpractices, E-ISSN 1652-8719, Vol. 5, no 1, p. 7-29Article in journal (Refereed)
    Abstract [en]

    An approach to practice research is presented. The main ideas of practice research is 1) to consider the empirical field in terms of practices, 2) to develop knowledge through situational inquiries into local operational practices based on problems and needs in such practices and 3) to contribute with abstract useful knowledge to general practice and research community. This means that practice research is research about practices, research from practices, research for practices, research with practices and usually research in practices. Practice research is divided into two closely related sub-practices: situational inquiry and theorizing. Practice research is also related to three target practices/communities: local operational practice, general practice and research community. The paper also contains ontological assumptions (from practice theories) and epistemological assumptions (from pragmatist epistemology). Three examples of practice research are briefly described as illustrations. The main purpose of the paper is to describe the research practice of practice research.

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  • 56.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    The socio-pragmatics of organisational knowledge: An inquiry of managing eldercare knowledge2004In: the First Scandinavian Workshop on e-Government,2004, 2004Conference paper (Other academic)
  • 57.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    What does it mean to serve the citizen? - Towards a practical theory on public e-services founded in socio-instrumental pragmatism2006In: International Workshop on E-services in Public Administration,2006, Borås: Univ College of Borås , 2006Conference paper (Refereed)
  • 58.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    What does it mean to serve the citizen in e-services? - Towards a practical theory founded in socio-instrumental pragmatism2007In: International journal of public information systems, ISSN 1653-4360, Vol. 2007, no 3, p. 135-159Article in journal (Refereed)
    Abstract [en]

    In what way is a public e-service a service to citizens? This question has driven a practical inquiry into a planned e-service application for municipal child care. A requirements specification for an e-service application was investigated. The e-service application was found to lack proper information about child care supply options, and rules and regulations concerning the child care. Important changes of social relations between municipality and parents were not communicated. The citizen was mainly seen as an information supplier and not as someone to serve. Results from this practical inquiry have been abstracted into an evolving practical theory. This practical theory consists of a definition of public e-services and abstracted patterns of e-service actions. The practical inquiry has been informed by practical theories all founded in socioinstrumental pragmatism. As basis for the study, a special elaboration of the concepts of practical inquiry and practical theory has been made in the paper.

  • 59.
    Goldkuhl, Göran
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    What is an ensemble artefact?2012Conference paper (Other academic)
    Abstract [en]

    This paper investigates the notion of an ensemble artefact. This concept is proposed by Sein et al (2011) in their description of the Action Design Research method. This concept is based on the ensemble view of IT artefacts, which is described by Orlikowski & Iacono (2001) together with four other views. The conceptual travel from ensemble view to ensemble artefact is found problematic and is the impetus for a conceptual inquiry conducted in this paper. The conceptual investigation is supported by the use of a case illustration of an IT artefact in the social welfare sector. The different views from Orlikowski & Iacono are analysed and compared. The suggested conceptualisation of IT artefacts based on the ensemble view, made by Orlikowski & Iacono, is also analysed. Based on these analyses an alternative view is articulated: A communication tool view of IT artefacts. This view is compared with the ensemble view, especially in a design research context. The notion of ensemble artefact is contested, and so is also the suggested use of it as a main conceptual basis in design research.

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  • 60.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    What kind of pragmatism in information systems research?2008In: AIS SIG Prag Inaugural meeting,2008, Uppsala: AIS SIG Prag , 2008Conference paper (Other academic)
    Abstract [en]

    This paper investigates what pragmatism can mean to information systems research. It makes a division into three types of pragmatism: Functional, referential and methodological pragmatism. These three kinds of pragmatisms are explained through their different knowledge - action relations. Functional pragmatism is described as -knowledge for action-. Referential pragmatism is described as -knowledge about action-. Methodological pragmatism is described as -knowledge through action-. The paper identifies briefly how different trends in information systems research are related to these three kinds of pragmatism; as e.g. method development, design research, use of action theories, action research.

  • 61.
    Goldkuhl, Göran
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Workpractice Theory - What it is and Why we need it2005In: the 3rd Intl Conf on Action in Language, Organisations and Information Systems ALOIS,2005, Limerick: Limerick University , 2005, p. 235-240Conference paper (Other academic)
    Abstract [en]

    This is an introduction to the panel -Workpractice Theory as Foundation for IS Research- on the ALOIS*2005 conference. It is also a position statement concerning workpractice theory. It describes the needs for a workpractice theory in information systems research. It describes briefly also the workpractice theory developed by Goldkuhl & Röstlinger. This is an example of a workpractice theory to be used in information systems research.

  • 62.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Axelsson, Karin
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    E-Services in Public Administration: Editorial2007In: International Journal of Public Information Systems (IJPIS), ISSN 1653-4360, Vol. 3, p. 113-116Article in journal (Other academic)
  • 63.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Braf, Ewa
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Organisational Ability: Constituents and Congruencies2002In: Organisational Ability: Constituents and Congruencies: The graffiti continues, Part 1 / [ed] Elayne Coakes, Dianne Willis, and Steve Clarke, London: Springer, 2002, p. 30-42Chapter in book (Other academic)
    Abstract [en]

    During recent years there has been an upsurge of interest in knowledge management and organisational learning. But why focus on a subject that, at some level, has been around since the pre-Socratic philosophers? The answer to the question is manifold. One explanation is that knowledge and improvement of knowledge is considered to be crucial for the performance and development of organisations. It is also argued that in our contemporary society knowledge is an important asset in order to reach sustainable competitive advantage (see for example Drucker, 1993; Nonaka and Takeuchi, 1995; Quintas, Lefrere and Jones, 1997; Davenport and Prusak, 1998). One question of concern is what are the implications of seeing knowledge as an organisational asset? When comparing intangible assets, such as knowledge, with tangible assets, such as machines or land, they can hardly be treated as having the same properties. Another question is: how should we relate knowledge to the organisation’s total ability to perform actions and deliver value to its customers? Is knowledge the only constituent of organisational ability or are there other inherent parts? The purpose of this chapter is to investigate these questions and thereby develop the notion of organisational ability In order to do this the chapter begins by looking at some theories around the area of interest.

  • 64.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Cronholm, Stefan
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Adding theoretical grounding to grounded theory: Towards Multi-grounded theory2010In: International Journal of Qualitative Methods, E-ISSN 1609-4069, Vol. 9, no 2, p. 187-205Article in journal (Refereed)
    Abstract [en]

    The purpose of this paper is to challenge some of the cornerstones of the grounded theory approach and propose an extended and alternative approach for data analysis and theory development, which the authors call multi-grounded theory (MGT). A multi-grounded theory is not only empirically grounded; it is also grounded in other ways. Three different grounding processes are acknowledged: theoretical, empirical, and internal grounding. The authors go beyond the pure inductivist approach in GT and add the explicit use of external theories. A working procedure of theory development in MGT is presented, which can be seen as an extension of the grounded theory approach.

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    Adding theoretical grounding to grounded theory: Towards Multi-grounded theory
  • 65.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Cronholm, Stefan
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Multi-grounded theory - adding theoretical grounding to grounded theory2003In: 2nd European Conference on Research Methods in Business (2ECRM), Reading, 2003Conference paper (Refereed)
  • 66.
    Goldkuhl, Göran
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Cronholm, Stefan
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Sjöström, Jonas
    User Interfaces as Organisational Action Media2004In: the 7th International Workshop on Organisational Semiotics,2004, Setubal: Instituto Politecnico Setubal , 2004Conference paper (Refereed)
  • 67.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Eriksson, Owen
    Institutionen för Informatik och Media, Uppsala universitet.
    Persson, Anders
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Röstlinger, Annie
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Offentliggemensamma digitala resurser: Utmaningar i samstyrning och samanvändning inom svensk e-förvaltning (RESONANS slutrapport)2014Report (Other academic)
    Abstract [sv]

    Projekt RESONANS har bedrivits i nära samverkan mellan Linköpings universitet, E-delegationen, Sveriges Kommuner och Landsting (SKL) och Uppsala universitet. Ekonomiskt stöd har erhållits från VINNOVA (dnr 2013-04936). Projektfokus har varit offentlig-gemensamma digitala resurser, dvs sådana IT-resurser som berör flera offentliga förvaltningar. Projektet har drivits av frågor som: Hur sker samstyrning av sådana digitala resurser? Vilka möjligheter och restriktioner finns i samanvändning av digitala resurser? Inom projektet har en bred kartläggningsstudie genomförts över olika offentliggemensamma initiativ. Huvudparten av projektet har utgjorts av diagnostiska fallstudier av utvalda offentliggemensamma digitala resurser. Vi har studerat digitala resurser av olika typer (gemensam webbplats, gemensamma komponenter i webbplatser, gemensamma/likartade back-office system, informationsytbyte mellan förvaltningar). Följande åtta digitala resurser har studerats: 1177 Vårdguiden, ekonomiskt bistånd, e-recept, gemensam gymnasieantagning i Stockholms län, kommunala e-tjänsteplattformar, Ladok, Mina meddelanden/Min myndighetspost, verksamt.se. I projektet har vi analyserat fallstudierna utifrån sju sam-verkansdimensioner. En normativ dimension om mål och värden, en regulativ om regelverk, en relationell om aktörsrelationer och rollfördelning, en performativ om verksamhets-processer och digital funktionalitet, en semantisk om språkbruk (begriplighet och precision), en presentativ om digitala möten och användargränssnitt samt en teknisk om samband mellan digitala resurser/komponenter i digitala landskap. I denna rapport presenteras jämförande tväranalyser av de studerade digitala resurserna utifrån dessa sju samverkans-dimensioner. Utifrån vår analys av dessa samverkansdimensioner har vi formulerat arbetet med att utveckla den sammanhållna e-förvaltningen som en "sjukamp". En sjukamp i grenarna: målstyrning, funktionell lagstiftning, organisering av aktörsrelationer, design av verksamhetsprocesser och digital funktionalitet, språklig tillgänglighet, begriplighet och precision, organisering och design av digitala möten samt arkitektonisk design av digitala landskap.

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  • 68.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, The Institute of Technology.
    Lagsten, Jenny
    Handelshögskolan, Örebro universitet.
    Att lära om innovation i offentlig sektor: Studier i Action Innovation2014Report (Other academic)
    Abstract [sv]

    Intresset för innovation i offentlig sektor ökar på flera fronter. Policymakare talar om innovation i ökad utsträckning. Allt fler konkreta innovationsinsatser genomförs i statliga myndigheter, regioner/landsting och kommuner. Med detta ökande intresse följer behov av både kunskapsutveckling och kompetensutveckling. I denna rapport redovisar vi resultat från ett praktikinriktat forskningsprojekt som har arbetat integrerat med både kunskapsutveckling och kompetensutveckling avseende innovation i offentlig sektor. Under ett år (höst 2013 – vår 2014) har Linköpings universitet och Governo AB tillsammans bedrivit projektet "Action Innovation – gemensamt kunskapsbyggande för stärkt innovationskraft i offentliga verksamheter" med finansiellt stöd från VINNOVA (dnr 2013-02747). I detta projekt har 13 organisationer från offentlig sektor deltagit. Dessa organisationer har deltagit i två samlärandeprogram (under hösten respektive under våren) för att öka sina kunskaper om innovation samtidigt som bidrag till generell kunskaps-utveckling ges. Dessa samlärandeprogram har genomförts med stöd av metoden Action Innovation som utvecklats av Governo i tidigare VINNOVA-projekt. En huvudpoäng i upplägget är att medlemmar från en organisation går ut och studerar hur innovationsarbete går till i en annan organisation. Varje organisation har deltagit med 3-4 personer som då bildat ett undersökningsteam. Processen Action Innovation utgörs av tre gemensamma seminarier och mellanliggande arbete av intervjuer i besökt organisation och därpå följande analys och rapportskrivning. Kunskapsdelning sker på gemensamma seminarier genom "spegling" och dialog. I första undersökningstillfället studeras exempel på en innovation; i det andra studerades förutsättningar för innovationsarbete.

    I forskningsprojektet har ingått att studera användningen av Action Innovation som metod för undersökningar och samlärande. Metoden består av olika kunskapsstöd som bl.a analysmodell, intervjuguide, undersökningsinstruktioner, rapportmall och presentations-mall. Metoden har successivt vidareutvecklats under projektet baserat på empiriska observationer och teoretisk analys. I rapporten beskrivs metoden Action Innovation. Redovisning sker av olika svårigheter och utmaningar som deltagarna haft och som föranlett vidareutveckling av metoden. Artikulering av bakomliggande lärprinciper för Action Innovation görs också. Förslag till fortsatt vidareutveckling av Action Innovation ges. Rapporten avslutas med reflektioner om innovationer i offentlig sektor. Dessa reflektioner har stimulerats av genomförda studier i Action Innovation.

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  • 69.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Lagsten, Jenny
    Örebro University, Sweden.
    Different roles of evaluation in information systems research2012Conference paper (Other academic)
    Abstract [en]

    Evaluation of information systems (IS) has come to be an important topic for study as well as practice. IS scholars perform studies of how to evaluate IS and different IS related phenomena, like e.g. methods and strategies. Evaluation is also used as a research approach in many IS research studies. However, the use and interest of evaluation seem to be rather fragmented and diversified in the IS field. The purpose of this paper is to bring more structure to evaluation in IS research. Based on a review of literature on evaluation in IS research and on evaluation research in general a conceptualisation of evaluation in IS is presented. This consists of 1) a conceptual practice model of evaluation (including generic questions for the design of evaluation) and 2) a classification of different roles of IS evaluation research. This classification consists of three main research types: 1) research about evaluation, 2) research through evaluation and 3) research about evaluation research. The second research type has been divided into three sub-classes: 2a) research through evaluation as main strategy, 2b) research through evaluation as companion strategy and 2c) research through evaluation as re-use strategy. The different research types have been characterized and exemplified.

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  • 70.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Lagsten, Jenny
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences. Örebro Universitet.
    In search for an innovation theory: A practical theory for inquiry and co-learning2014Conference paper (Refereed)
    Abstract [en]

    Innovations are usually conceived as new technical products aimed for commercial markets. However, the interest for innovations in the public sector is increasing and accompanying this interest follows a need for deeper knowledge about public sector innovation. A co-learning program among public sector organisations has been carried out in order to enhance innovation knowledge among public administrators. One of the main ideas of this learning program is that members from one organisation study innovation work in another organisation and then share their learnings to all participants of the learning program. In order to conduct such an inquiry the participants have used different innovation concepts structured in an innovation model. This supportive knowledge has been framed as a practical theory (following pragmatist epistemology) in this paper. The paper presents how this practical theory on public sector innovation has been continually improved during the learning program. The practical theory consists of three parts: An innovation concept, a description of the innovation process and the innovation context (internal and external preconditions). The development of the practical theory has been done following principles of multi-grounding (theoretical grounding, empirical grounding and internal grounding).

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  • 71.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Lagsten, Jenny
    Örebro University, Sweden.
    The many prepositions of practice research: About, for, in, with and from2012Conference paper (Other academic)
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  • 72.
    Goldkuhl, Göran
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Larsson, Ulf
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    IT-design i verksamhetskontexter - kunskap i handling vid professionella möten2004In: Lärande i arbetsliv och vardag / [ed] Jernström och Säljö, Jönköping: BrainBooks , 2004, 1, p. -280Chapter in book (Other academic)
  • 73.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences. Dep. of Computer & Systems Sciences, Stockholm University, Sweden.
    Lind, Mikael
    Viktoria institute, Sweden; School of Business & Informatics, University of Borås, Sweden.
    A multi-grounded design research process2010In: Global Perspectives on Design Science Research: 5th International Conference, DESRIST 2010, St. Gallen, Switzerland, June 4-5, 2010. Proceedings. / [ed] Winter R, Shao L, Aier S, Springer Berlin/Heidelberg, 2010, p. 45-60Conference paper (Refereed)
    Abstract [en]

    There has been a growing interest in the philosophy and constituents of design research by a vast amount of IS-scholars. There are several unresolved concerns and issues in design research (DR). Some examples are the outcomes of design research, the role of theorizing in DR, how to conduct evaluation and validation, and the need for different grounding processes to generate valid knowledge from design research endeavors. This paper describes a multi-grounded approach for design research; consisting of three types of grounding processes (theoretical, empirical and internal grounding). The purpose is to investigate DR-based design knowledge and its roles during design research and design practice. A key feature in this approach is the division between the meta-design (within design research) producing abstract design knowledge and the empirical design practice producing situational knowledge and artefacts. The multi-grounding approach to design research will be illustrated by the support of two design cases.

  • 74.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Lind, Mikael
    University of Borås.
    Continuing the Dialogue: Generic Layers for Business Interaction2002In: The Seventh International Workshop on the Language-Action Perspective on Communication Modeling (LAP 2002), June 12-13 2002, Delft, 2002Conference paper (Refereed)
  • 75.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Lind, Mikael
    Linköping University, Department of Management and Engineering. Linköping University, Faculty of Arts and Sciences.
    Coordination and transformation in business processes: Towards an integrated view2008In: Business Process Management Journal, ISSN 1463-7154, E-ISSN 1758-4116, Vol. 14, no 6, p. 761-777Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to contrast two views, a transformative and a coordinative view, on business process management (BPM) in order to propose an integrated view. Design/methodology/approach: The investigation has been made with the purpose of developing a synthesis of these two views working as thesis and antithesis. The core of such dialectic approach is to create a synthesis that transcends contradictions of the thesis and antithesis. Pros and cons in the two perspectives have been identified and an integrated process view has been proposed, as well as operationalised into modelling methods. The integrated process view comprises a number of definitions of different process types (business process, assignment process, transformation process and provision process). Findings: The paper derives characteristics of the transformative as well as the coordinative view. These are used as the basis for pinpointing important characteristics of an integrative view. These characteristics put forward coordination in relation to transformation as well as assignment processes in relation to other types of processes (such as transformation processes and provision processes) Practical implications - The proposed integrated view has practical implications in the work of modelling, analysing and designing business processes. Originality/value: The value of the paper is that it presents a complementary view on business processes derived from two existing views. In the paper, coordination aspects are seen as superior to transformation. © Emerald Group Publishing Limited.

  • 76.
    Goldkuhl, Göran
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Lind, Mikael
    Developing e-interactions - a framework for business capabilities and exchanges2004In: 12th European Conference on information systems ECIS2004,2004, Turku: ECIS , 2004Conference paper (Refereed)
  • 77.
    Goldkuhl, Göran
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Lind, Mikael
    Högskolan i Borås.
    Grounding Business Interaction Models: Socio-Instrumental Pragmatism as a Theoretical Foundation2007In: Handbook of Ontologies for Business Interaction / [ed] Peter Rittgen, Hershey, PA, USA: Information Science Reference, 2007, p. 69-86Chapter in book (Other academic)
    Abstract [en]

     In the information systems field there exist several theories for guiding the evaluation and design of information systems. These theories need to transparent and harmonious. In this chapter business action theory (BAT) as a domain ontology for business interaction and business processes is clarified by elaborating on socio-instrumental pragmatism (SIP) as a base ontology. SIP is an eclectic theory synthesizing several pragmatic theories from reference disciplines outside the IS area. One purpose of SIP is to enable seamless theorizing in the IS area. In this chapter we put forward the foundations of BAT and SIP which is then followed by grounding BAT in SIP. This grounding means that there will be an ontological clarification of BAT by specifying the social action and interaction character of business interaction.

  • 78.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.
    Nordström, Malin
    Karolinska University Hospital, Sweden.
    Challenges in IT service management: institution vs. improvisation2014In: Electronic proceedings ADWI - 2014, 2014, p. 1-15Conference paper (Refereed)
    Abstract [en]

    In many organisations the work of delivering IT services in order to maintain and improve the IT portfolio is a complex task. Different models for IT service management have been developed and they are widely in use. An ITSM model is a way of institutionalising processes, activities and roles of IT service delivery. This research studies the use of an ITSM model (an adaptation of ITIL) in a municipal IT department. A qualitative case study has been conducted. The adapted ITSM model has been investigated and compared with several instances of IT service deliveries. Six cases of IT service deliveries (of both failure and success character) have been studied. This inquiry uses a storytelling approach and a combination of different data sources (workshop discussions, interviews, documents, records and the functionality of used IT artefacts). The analysis of these cases is conducted in a theory-informed way. A conceptual model has been developed describing an ITSM model as an organisational institution manifested in different institutional carriers. Based on rich empirical data we have clarified positive and negative effects of both ITSM model compliance and deviation through improvisation. A dialectical model is developed showing a possible synthesis of ITSM model compliance and improvisation.

  • 79.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Perjons, Erik
    Stockholm Universitet, Sweden.
    Focus, goals and roles in e-service design – five ideal types of the design process2014In: e-Service Journal, ISSN 1528-8226, E-ISSN 1528-8234, Vol. 9, no 2, p. 24-45Article in journal (Refereed)
    Abstract [en]

    New technology means new opportunities for both the private and public sectors. Serviceoriented solutions based on e-services are no exception. Such solutions can support efficient and flexible collaboration between actors, as well as enable opportunities for the design of new and highly innovative services. However, service-oriented solutions also mean a number of challenges. In order to successfully design e-services, a number of strategic choices have to be made by the service provider organization, such as deciding on the roles to be played by the provider and customers in the design process, and deciding which focus should govern the design. For example, should the e-service design focus on fit into the provider’s IT architecture; should the e-service design focus on fit into the provider’s internal processes; or should the e-service design focus on the interactions with the customers? In this paper, we present five different ideal types of e-service design that can support such choices. The five types differ in their views on the main goals of the e-service design; their views on the service providers’ and customers’ roles and responsibilities in the design process; and their views on the focus of the e-service design process. We also present the benefits and drawbacks of the different ideal types, and describe how real cases of e-service design can be categorized according to these types.

  • 80.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Persson, Anders
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Characteristics of Public E-services: Investigating the E-diamond Model2006In: First International Conference on the Pragmatic Web, PragWeb 2006 / [ed] Mareike Schoop, Bonn: Gesellschaft für Informatik , 2006Conference paper (Refereed)
    Abstract [en]

    The issue of the paper is how to characterize public e-services mediated through the web. One common kind of characterization is made through stage models (e-ladders). Such models are frequently used for pol-icy-planning, evaluation and bench-marking of public e-services. E-ladder models have been criticized and as an alternative the e-diamond model has been formulated, which consists of twelve categories in three polarities (in-formative vs performative; general vs individualized; separate vs coordi-nated). The differences between e-ladder and e-diamond models are de-scribed in the paper. Empirical investigations of some public e-services based on the e-diamond model are pursued. A theoretical analysis of the e-diamond model based on the language-action perspective is performed. This follows the view that public e-services are seen as government – citizen communication. The empirical and theoretical investigations give further support to the e-diamond model.

     

  • 81.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Persson, Anders
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    From e-ladder to e-diamond - re-conceptualising models for public e-services2006In: Proceedings of the 14th European Conference on Information Systems,2006 / [ed] Jan Ljungberg, Magnus Andersson, Göteborg: Göteborgs universitet , 2006, p. 584-595Conference paper (Refereed)
    Abstract [en]

    There is rapid growth in the development and launching of new public e-services to citizens. In doing this, government agencies base their work on national and international programs for e-government development. Many such programs include a stage model for public e-services. Many such models comprise stages of 1) information, 2) interaction, 3) transaction and 4) interaction. The wide spread use of such stage models (e-ladders) give rise to several questions. Are the categories of a stage model well chosen? Do e-services evolve through such a series of stages? Is there a real advancement between the different stages? Should one always strive for higher stages? Are higher stages inherently better than lower stages? Is a stage model a proper yardstick for evaluation and benchmarking? The paper pursues a critical examination of such stage models (called e-ladder). A conceptual analysis of stage models is performed based on a socio-pragmatic foundation. Empirical examples are given that show weaknesses in the assumptions and conceptualisations of stage models. An alternative model -the e-diamond - is presented consisting of three polarities (informative vs performative; standardized vs individualized; separate vs coordinated).

  • 82.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Persson, Anders
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Röstlinger, Annie
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    DUKAT för restaurangföretagare – visioner om ett samlat informationssystem2012Report (Other academic)
    Abstract [sv]

    FoU-projektet ”DUKAT för restaurangföretagare – en uppgift en gång” är ett samarbetsprojekt mellan Sveriges Kommuner och Landsting (SKL) och Forsknings-gruppen VITS vid Linköpings universitet. Projektets fokus är restaurangföretagares samverkan med statliga myndigheter och kommunala förvaltningar i samband med etablering och drift av restauranger. Syftet är att förenkla och anpassa information, ansökningar och uppgiftskrav för restaurangföretagare. Projektet presenterar en vision för ett webbaserat informationssystem för restaurangföretagares kommunikation med stat och kommun. Projektet beskriver hur dagens IT-lösningar, med fragmentering (enskilda tjänster) eller samplacering av tjänster bör ersättas av ett integrerat informationssystem med samlad information och sammanhållna ansökningsprocesser. Föreslaget informationssystem avser att reducera många av dagens problem såsom svagt anpassad information, ointegrerade ansökningar, överlappande uppgiftskrav, många oplanerade myndighetskontakter, svår­hanterliga ansökningsblanketter och oklara och tungrodda processer för restaurang­etablering. Projektet har genomförts i tre faser. 1) I en företagarstudie har insamling och analys skett av problem och behov kring företagares interaktion med offentliga aktörer. 2) I en kommunstudie har ansökningshandlingar, uppgiftskrav och procedurer studerats. 3) I en designstudie har designkrav och egenskaper för ett informationssystem för kommunikation mellan restaurangföretagare och myndigheter genererats. För detta informationssystem har vi översiktligt skisserat arkitektur och funktionalitet. FoU-projektet har genomförts i samverkan med ett antal kommuner och statliga myndigheter. Finansiellt stöd har erhållits från VINNOVA (dnr 2011-03752).

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  • 83.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Persson, Anders
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Röstlinger, Annie
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Visionary Design Research: Renewing e-government Support for Business Set Up2015In: NEW HORIZONS IN DESIGN SCIENCE: BROADENING THE RESEARCH AGENDA, SPRINGER-VERLAG BERLIN , 2015, Vol. 9073, p. 55-70Conference paper (Refereed)
    Abstract [en]

    To set up a new business can be a complex and demanding task in a highly regulated society. There is a need for many contacts with and applications for permits to different public authorities. There exists e-government support for new businesses, e.g. business link portals with information and services based on a life-event approach. This presented research contains formulation of a vision for a renewed e-government support for business set up (an assemblage information system; joined-up support for application processes; a reversed application process). This is characterized as visionary design research, which is argued to be a legitimate research approach. The paper articulates a visionary design research approach based on multi-grounding principles. Grounding of the emergent vision is done in theoretical pre-knowledge, internally through vision coherence and empirically in identified problematic situations, articulated goals and opinions/assessments from knowledgeable practitioners.

  • 84.
    Goldkuhl, Göran
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Rosén, Thomas
    Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics .
    Öhrwall Rönnbäck, Anna
    Linköping University, The Institute of Technology. Linköping University, Department of Management and Economics.
    Hur sambruka kommunala e-tjänster? - Arbetsformer och affärsmodeller för semi-öppen programvara2007Report (Other academic)
    Abstract [sv]

    Sambruk är en intresseorganisation för kommuner. Syftet är att bedriva gemensam verksamhetsutveckling och sambruk av elektroniska tjänster, som förväntas ge effektivisering i form av ökad produktivitet med bibehållen eller högre kvalitet för medborgare. Ambitionen är att sänka kommunernas kostnader för utveckling och drift av e-tjänster samt att minska ledtiderna för utveckling och införande av tjänsterna. En möjlighet att uppnå dessa mål är att öka användningen av öppen programvara inom Sambruk. Erfarenheterna från genomförda och pågående upphandlingar visar dock på betydande svårigheter att etablera öppen programvara som ett reellt alternativ för Sambruk och dess medlemskommuner. Utifrån dessa erfarenheter har ett förslag till -semi-öppen- programvara utarbetats. Detta förslag har formulerats av forskare som deltar i och studerar Sambruks arbete med verksamhetsutveckling och e-tjänsteinförande. Förslaget är inspirerat av principer bakom öppen programvara, men utformat för att kunna fungera inom sammanslutningen Sambruk. Förslag till licensform kallas här för Sambruk Community License (SCL). Arbetsformer och affärsmodeller som understödjer denna typ av licensform beskrivs i rapporten. Jämförelser görs mellan öppen programvara, semi-öppen programvara (SCL) och proprietär (sluten) programvara.

  • 85.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Röstlinger, Annie
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Att designa handlingsbar interaktion2012Report (Other academic)
    Abstract [sv]

    IT-system finns för att stödja människor och organisationer att bedriva verksamheter. Ett ITsystems kvalitet beror på dess förmåga att ge stöd för människor att utföra olika aktiviteter. För människor finns IT-system som något man kan se på (och därmed förstå) och göra något med. Utformningen av det som brukar kallas användargränssnitt (dvs den del av IT-systemet som användaren möter) är avgörande för hur IT-systemet lyckas bli brukbart i verksamheter. Användaren måste förstå vad systemet har att erbjuda och användaren måste kunna göra det som han eller hon önskar göra utifrån vad systemet erbjuder. Att IT-system ska vara brukbara för människor i verksamheter kan tyckas som en självklarhet, men tyvärr finns många system som inte alls uppfyller sådana krav (Söderström, 2010). Ett sätt att uttrycka kraven på att ITsystem ska vara brukbara för människor och organisationer är att säga att systemen ska vara handlingsbara. Detta innebär att systemen inte bara ska ge information utan också vara handlingssystem. De ska kunna utföra handlingar och stödja utförandet av handlingar. Handlingsbarhet är ett perspektiv på IT-system och dess utveckling. Handlingsbarhet finns beskrivet i flera olika skrifter. Den mest utförliga beskrivningen av handlingsbarhet finns i ”Handlingsbara IT-system – design och utvärdering” av Stefan Cronholm och Göran Goldkuhl (2010). I den skriften finns förutom en artikulering av perspektivet handlingsbarhet även designmetodik för att skapa handlingsbara IT-system samt kriterier och utvärderingsmetodik för att bedöma om IT-system är handlingsbara.

    Konceptet handlingsbarhet har tillämpats i många design- och utvärderingssammanhang och har därigenom successivt vidareutvecklats. Därför har ovan nämnda skrift (Cronholm & Goldkuhl, 2010) successivt förnyats sedan första versionen 2006. Här föreliggande skrift ska ses som ett komplement till ”Handlingsbara IT-system” (Cronholm & Goldkuhl, 2010). Denna nya kompletterande skrift fokuserar på hur design av IT-systemets interaktion med användare bör gå till. I Cronholm & Goldkuhl (2010) finns metodik för detta i form av en sk interaktionslista samt skärmlayout. I denna nya rapport beskrivs detta istället genom ett samlat dokument ”interaktionsutformning” som innehåller skärmlayout och interaktionsbeskrivning. Denna nya skrift ska ses som ett metodmässigt komplement med fokus just på design av interaktion. Den går att läsa som en självständig rapport, men bör läsas mot bakgrund av den djupare beskrivning av perspektivet handlingsbarhet och dess designmetodik som beskrivs i Cronholm & Goldkuhl (2010). För att denna skrift ska kunna läsas fristående har vissa delar från Cronholm & Goldkuhl (2010) beskrivits på ett kortfattat sätt här. Det gäller framförallt den sk elementarinteraktionsloopen (se kapitel 2 nedan). För full förståelse av det redovisade materialet i denna rapport så rekommenderas förkunskaper om handlingsbarhet enligt Cronholm & Goldkuhl (2010).

    Den vidareutveckling som presenteras här har skett både genom teoretiska insatser och genom praktiska utvärderings- och designprojekt; se t.ex Goldkuhl (2009, 2011) och Röstlinger (2011).

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  • 86.
    Goldkuhl, Göran
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Röstlinger, Annie
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
    Clarifying Government - Citizen Interaction: From Business Action to Generic Exchange2007In: the 4th Scandinavian Workshop on eGovernment,2007, Örebro: Örebro universitet , 2007Conference paper (Refereed)
    Abstract [en]

    The development and launching of new public e-services over the web to citizens implies a need for models as guidance. Besides feature models of public e-services, there is also a need for contextual models describing government - citizen interaction. In this paper we take one step towards a generic interaction model for studying government - citizen interaction. e base this work on an existing model for conceptualising business interaction; the BAT model (Business Action Theory). This model has been transformed and generalized to a generic exchange model (GEM). We have pursued a critical analysis of the BAT model and identified several conceptual concerns as a basis for transformation to GEM. The GEM model is intended to be used, as a kind of practical theory, for inquiries (design, evaluation) both in public and business settings. The paper also includes applications of the developed GEM model in one eGovernment setting and a discussion of experiences from this empirical study.  

  • 87.
    Goldkuhl, Göran
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Röstlinger, Annie
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Context in Focus: Transaction and Infrastructure in Workpractices2006In: Intl Conference on Action in Language, Organisations and Information Systems,2006, Borås: Univ College of Borås , 2006Conference paper (Refereed)
  • 88.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Röstlinger, Annie
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Development of public e-services: a method outline2010Conference paper (Other academic)
  • 89.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Röstlinger, Annie
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Förändringsarbete och förändringsanalys enligt SIMMetoden2012Report (Other academic)
  • 90.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Röstlinger, Annie
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Intentions for simplicity and consequences of complexity: A diagnostic case study of an e-government portal and its back-office processes2014Conference paper (Refereed)
    Abstract [en]

    The reform agenda for public sector development, including e-government, contains simplification as a pivotal concern. It should be easier for the citizens to interact with different branches of the public sector. Administrative burdens should be relieved through the use of modern IT. One such constituent is egov portals (based on a life-event view) that should simplify for the citizen. This paper presents a diagnostic case study of the Swedish business link portal verksamt.se. Especially, the relations to back-office processes of municipalities have been studied. The results of this study reveal several dysfunctions of these simplification ambitions: Low integration between front-office and back-office IT; cumbersome back-office processes; decreased service to citizens from back-office administrators; a complex IT landscape for the citizens consisting of competing IT systems with redundancies and inconsistencies.

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  • 91.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Röstlinger, Annie
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Inter-organisational e-government: From four levels of interoperability to seven dimensions of co-governance2015Conference paper (Refereed)
    Abstract [en]

    This paper is concerned with inter-organisational information systems (IS) in e-government. Inter-organisational IS are usually considered to establish information exchange between public agencies. However, there may also exist other types of inter-organisational e-government. Different public agencies can cooperate on shared digital resources of diverse kinds (shared websites, shared IT components, shared back-office systems). This paper develops a conceptual framework on four different types of inter-organisational e-government. Study of inter-organisational information exchange is usually made by the aid of the concept of interoperability and the four defined levels of interoperability (legal, organisational, semantic and technical). When broadening the view to other types of inter-organisational e-government, besides information exchange, it is also necessary to broaden the concept of interoperability. This concept is in the paper replaced by the concept of co-governance dimension. A conceptual framework is formulated with seven co-governance dimensions: normative, regulatory, performative, relational, semantic, presentational and technical.

    The four types of inter-organisational e-government and the seven co-governance dimensions are pivotal parts of a conceptual framework within a research project studying eight important digital resources in the Swedish public sector.

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  • 92.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Röstlinger, Annie
    Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
    Metod och modellering i verksamhetsutveckling2012Report (Other academic)
  • 93.
    Goldkuhl, Göran
    et al.
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Röstlinger, Annie
    Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
    Praktikbegreppet - en praktikgenerisk modell som grund för teoriutveckling och verksamhetsutveckling2004Report (Other academic)
  • 94.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Röstlinger, Annie
    Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
    Ta tempen på digitala läkarintyg – en diagnostisk studie av intygsdigitalisering2019Report (Other academic)
    Abstract [sv]

    Denna rapport presenterar en genomutförd utvärdering av digitala läkarintyg. Utvärderingen har genomförts i en forskningsstudie och i samverkan med Inera AB. Olika digitala resurser för hantering av läkarintyg har studerats (för utfärdande, lagring, presentation och överföring av läkarintyg). Särskilt fokus har varit på vården (utfärdande läkare) och digitalt samspel med patienter och Försäkringskassan.

    Utvärderingen har genomförts med stöd av det sk DRIV-konceptet (”Digitala Resurser I Verksamheter”). Detta inrymmer en flerdimensionell syn på digitala resurser samt ett arbetssätt för strukturerad beskrivning (modellering) av digitala resurser som kallas digitalt klargörande. Genom detta beskrivningssätt har följande aspekter beskrivits: Grundläggande kommunikationslogik avseende läkarintyg, övergripande samspel mellan användare och digitala resurser, digitaliserade verksamhetsprocesser, digitala tjänster, digitaliserat verksam-hetsspråk, digital interaktion, digitala landskap, olika verksamhetsmåls och regelverks inverkan på intygsdigitalisering.

    Baserat på dessa modeller har ett antal diagnostiska reflektioner och slutsatser formulerats. Dessa berör följande områden: Läkarintyget som ett flerfunktionellt kommunikationsobjekt, olika variantprocesser för digital överföring av läkarintyg till Försäkringskassan, intygs-digitalisering som transformation av pappersblankett till olika digitala informationsobjekt, läkarintyget som digitalt formulär, evolutionär utveckling av digitalt landskap, verksamhets-språkliga utmaningar, regulativa reflektioner samt reflektioner kring måluppfyllelse genom intygsdigitalisering. Rapporten avslutas med reflektioner kring den använda utvärderings-metoden samt några teoretiska slutsatser kring fallstudien och dess lärdomar kring e-förvaltning.

    Det inledande arbetet i denna utvärdering finansierades av VINNOVA genom projektet RESONANS guide.

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    Ta tempen på digitala läkarintyg : en diagnostisk studie av intygsdigitalisering
  • 95.
    Goldkuhl, Göran
    et al.
    Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.
    Röstlinger, Annie
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    Knowledge or Information2002In: Organisational Semiotics: Evolving a science of information systems / [ed] Liu K et al, Boston: Kluwer Academic Publishers , 2002Chapter in book (Other (popular science, discussion, etc.))
123 51 - 100 of 134
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