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  • 51.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    The Enterprise System as a Part of an Organization’s Administrative Paradox2010Ingår i: Journal of Enterprise Information Management, ISSN 1741-0398, E-ISSN 1758-7409, Vol. 23, nr 2, s. 181-200Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose – The main purpose of this article is to discuss if an enterprise system (ES) is a part of an organization’s administrative paradox. The questions raised here is which role the ES has in organizing, focusing aspects of flexibility and stability.

    Design/Methodology/Approach – This study is a qualitative, longitudinal, case study of how an ES maintain, and even reinforce, existing administrative organizational structures. The theoretical lens used is mainly structuration theory.

    Findings – This article argues that an ES can take the part of an organization’s administrative paradox. An administrative paradox is two sides of the same coin when coordinating organizations – the concurrent striving for flexibility and stability. The studied ES even centralizes control, creates norms, and enhances power for actors in positions of authority (top management). Due to its structure and configuration the ES is a powerful tool to coordinate. The ES is considered to be organizationally ungainly, but at the same time indispensable.

    Practical implications – the case study how the administrative paradox becomes present in an organization implementing and using and ES. The case also provides valuable insights on how the studied organizations tries to deal with standardization/stability and flexibility that can be valuable for other system users or implementers to learn from, as well as the analysis as a whole.

    Originality/value – This paper originally combines structuration theory and theories covering the administrative paradox and aspects of coordination in order to analyze and discuss the implementation and use of an ES.

  • 52.
    Melin, Ulf
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Tekniska högskolan.
    The ERP System as a Part of an Organization's Administrative Paradox2003Ingår i: European Conference on Information Systems, Association of Information Systems , 2003, s. 1262-1276Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper argues that ERP systems take the part of an organization’s administrative paradox. An administrative paradox is two sides of the same coin when coordinating organizations – the concurrent striving for flexibility and stability. The analysis of the ERP system is based on an interpretative and qualitative case study of an engineering firm. The theoretical lens used in this paper is structuration theory. One important point in this paper is that information systems can be viewed as a means to formalise coordination from an interpersonal level to a systemic one. This can, for instance, be realised through demands of input, process, and results of actions. In this way information systems can make a contribution to organizing ideals such as reliability and the achievement of sensible outcomes. On the other hand (as part of the administrative paradox) the use of information systems can institutionalize operating procedures and certain patterns of communication and coordination, restrain reorganizing activities and changes in control- and power structures. The information system’s constitutive role (consisting of a set of rules and resources, facilitating and constraining, coordinating, human action) is definitely an important issue when implementing, using, and improving ERP systems in organizations.

  • 53.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    The Implementation and Use of an Enterprise System as a “Process of Muddling Through”2011Ingår i: 21th Nordic Conference on Business Studies / [ed] Stockholm University, School of Business, Sweden, Stockholm University, School of Business, Sweden, 2011Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    Enterprise systems are the backbone of many firms of today. The implementation process is complex; so is the system itself. We need frameworks and concepts to understand complex implementation processes and use of enterprise systems in firms. This paper analyse what we can learn from an enterprise system case of an Engineering Firm, using central concepts and line of thinking from Lindblom’s classical “The Science of Muddling through”, e.g. two approaches: by root and by branch. Elements of a rational-planning approach (by root) are identified in the case concerning the handling of enterprise system maintenance. However the identification of elements compared to the second approach (by branch), the process of muddling through, is more outstanding. The rational-planning approach is evident in the rhetoric encompassing the system. The muddling through process is more evident in the everyday life with the system. Concepts in the process of muddling through can help us to understand and highlight a number of choices and actions when implementing and using the system (e.g. values and objectives, means and ends, decision making, alternative choices and the use of theory vs. practice). However these concepts are not sufficient alone, we need to focus on other concepts and phenomena discussed in this paper.

  • 54.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Vetenskaplig kunskap och bildning för samhällets framtida digitalisering: ett nationellt centrum: Utredningsrapport 2018-11-052018Rapport (Övrigt vetenskapligt)
    Abstract [sv]

    Digitalisering innehåller en potential för fortsatt förändring i och av samhället. Samtidigt har digitalisering många former och uttryck och det är inte självklart att goda sidor realiseras. Utredningen, som bygger på studier av tidigare forskning, intervjuer och enkäter, visar med tydlighet att det finns ett behov av vetenskaplig kunskap och bildning för att nå en mera reflekterad praktik gällande samhällets digitalisering. Det framkommer ett antal glapp i mötet mellan nuvarande digitaliseringsforskning och -praktik som gör att den kunskap om digitalisering som genereras inom både forskningen och inom praktiken inte tillräckligt ömsesidigt och aktivt tas tillvara. Med sådana glapp riskerar vi att inte nyttja den potential som finns i digitalisering inom både privat och offentlig sektor; att inte tillräckligt lära av generell kunskap, sammanhang och heller inte av framgångsmönster eller misstag i praktiken. För att framgångsrikt kunna adressera dessa glapp ställs höga krav både på praktiken, på den vetenskapliga kunskapsgenereringen och på den bildning som finns idag och i framtiden. Digitalisering är därmed både kunskapskrävande och kunskapsdrivande. Att samla en förmåga att kunna adressera dessa glapp är centralt för att vi som nation skall kunna nå de intentioner om att bli bäst på att nyttja digitaliseringens möjligheter som allt oftare artikuleras. Här krävs en medveten, långsiktig och samlad satsning på forskning om digitalisering bortom enskilda ämnen och specifika tillämpningsområden. En mångdisciplinär forskning med en samtidig ämnesmässig legitimitet har en viktig roll att spela för att bidra till en reflekterad digitaliseringspraktik. Relevant och vederhäftig utbildning på grundläggande och på avancerad nivå, forskarutbildning samt fort- och vidareutbildning likaså. Sammantaget skall detta resultera i en hantering av digitalisering som en kvalificerad praktisk kunskap guidad av såväl nyttoorientering som av klassiska bildningsideal. Ett nationellt centrum för vetenskaplig kunskap och bildning om samhällets digitalisering kan anta dessa utmaningar och stå för en relevant, möjliggörande, men också kritisk, och rigorös forskning för att ta sig an de ”stora frågorna”. Ett sådant centrum, organiserat med en mindre kärna, och ett omfattande nätverk av forskning och utbildning om digitalisering baserat i Sverige, kan ta en samordnande och tankeledande roll i arbetet. Centret kan vara den kunskapsgenerator och -resurs som krävs för att ta det svenska samhällets digitalisering, och dess olika sektorer, till nästa och nödvändiga nivå av framgång.

  • 55.
    Melin, Ulf
    et al.
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Axelsson, Karin
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Action in Action Research - Illustrations of What, Who, Why, Where, and When from an E-Government Project2007Konferensbidrag (Refereegranskat)
    Abstract [en]

    The core content of action research (AR) is being able to solve organisational problems through intervention and to contribute to scientific knowledge. The main emphasis when discussing AR has been on the -research part-. In this paper we focus on -action part- of AR in order to generate rigorous research, to solve local problems and to deal with evident dilemmas in AR. Action elements are addressed by situations in a project on one-stop government e-service development. As a result of the analysis action is illustrated. Action elements: action, actor, motive, space, time are analysed together with roles. The paper also shows a need to understand initiation, problem and situation addressing as an ongoing process in an AR project. A breakdown in the project is also highlighted and situations where problems discovers the action researcher and vice versa.  

  • 56.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Action in action research: Elaborating the concepts of action, roles and dilemmas in a public e-service development project2016Ingår i: Journal of Systems and Information Technology, ISSN 1328-7265, Vol. 18, nr 2, s. 118-147Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose

    The purpose of this paper is to elaborate on the concept of action by addressing actions and roles in the practice of action research, illustrated by dilemmas in an action research project on information systems development in public sector. The main ambition with action research is being able to solve organisational problems through intervention and to contribute to scientific knowledge. The main emphasis has so far been on the “research part”. Here the authors focus on the “action part” of action research to generate rigorous research, to solve local problems and to deal with evident dilemmas in action research.

    Design/methodology/approach

    This is a qualitative case study. The empirical illustrations of this paper originate from an action research project that focused the two e-service development initiatives analysed below. The analysis is structured using key aspects and phases proposed by Avison et al. (2001). As a result of the analysis, the concept of action is elaborated. The action elements action, actor, motive, space and time are analysed together with different roles. This goes beyond the existing action research literature.

    Findings

    The conclusions show that there is a need to understand actions and roles within action research projects – not separating action from research. Research is also seen as action. The practice of action research is also discussed as context-bounded interactive social action: action research as a recurrent, interactive and dynamic activity. It is also identified that the understanding of roles, actions and interaction can help handle dilemmas in action research.

    Research Limitations/implications

    The authors contribute to the body of knowledge concerning action research in the information systems research field and in general by exploring the need to study the concept of action (e.g. situations and elements), to be explicit concerning the different phases, roles and responsibilities and management of different dilemmas in action research. A limitation of this study is that the inter-organisational development character in this study adds an extra dimension into the practice of actions research only partially highlighted. Another limitation is focus on public agencies. However, this is not critical for the results on action elements and the action research dilemmas that are studied.

    Practical Implications

    The understanding of roles, actions and interaction can solve the dilemmas and challenges linked to the practice of action research in the information systems field, but such understanding can help discover and handle dilemmas in action research.

    Originality/value

    The originality in this research is an illustration of and a perspective of action research as a context-bounded interactive social action: action research as a recurrent, interactive and dynamic activity. The value is that this knowledge can help handle dilemmas in action research.

  • 57.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Correction: Implementing healthcare information systems - Mirroring a wide spectrum of images of an IT project (vol 3, pg 26, 2014)2014Ingår i: Health Policy and Technology, ISSN 2211-8837, E-ISSN 2211-8845, Vol. 3, nr 4, s. 343-343Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    n/a

  • 58.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Developing Information Systems Education in a Network: Lessons Learned from a R&D Project2010Ingår i: 2010 ISECON Proceedings: v27 n1372, 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we focus on lessons learned from developing information systems (IS) higher education in an inter-organizational (IO) network focusing possibilities and challenges. Developing higher education is one area among others where organizing joint efforts in networks are possible. An IO R&D project is described and analyzed in this paper. The overall research design is qualitative and interpretive. The research is based on a case study of the project and the network collaboration between four Swedish universities as participants as such. Theoretical concepts that characterize an IO relationship (continuity, complexity, symmetry, and formality) and concepts that describe dimensions of such relationships (links, bonds, and ties) helped us to describe and to analyze interaction in the IO network together with the characterization of context, content and process related to the development work. The IO network in this paper is classified as a joint problem solver; a functional network. Findings in the paper address several possibilities and challenges related to higher education development in IO networks. Findings highlight e.g. the need to involve active teachers and researchers, to manage distributed teams, to be aware of the critical and sensitive matter of opening up the “black box” of courses using critical friends, and the time and effort needed for anchoring projects and changes at the participating universities.

  • 59.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Developing Information Systems Higher Education: Lessons Learned from an Inter-organizational R&D Project2011Ingår i: Information Systems Education Journal (ISEDJ), ISSN 1545-679X, Vol. 9, nr 6, s. 11-20Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In this paper we focus on lessons learned from developing information systems (IS) higher education in an inter-organizational (IO) network focusing possibilities and challenges. Developing higher education is one area among others where organizing joint efforts in networks are possible. An IO R&D project is described and analyzed in this paper. The overall research design is qualitative and interpretive. The research is based on a case study of the project and the network collaboration between four Swedish universities as participants. Theoretical concepts that characterize an IO relationship (continuity, complexity, symmetry, and formality) and concepts that describe dimensions of such relationships (links, bonds, and ties) helped us to describe and to analyze interaction in the IO network together with the characterization of context, content and process related to the development work. The IO network in this paper is classified as a joint problem solver; a functional network. Findings in the paper address several possibilities and challenges related to higher education development in IO networks. Findings highlight e.g. the need to involve active teachers and researchers, to manage distributed teams, to be aware of the critical and sensitive matter of opening up the “black box” of courses using critical friends, and the time and effort needed for anchoring projects and changes at the participating universities.

  • 60.
    Melin, Ulf
    et al.
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Axelsson, Karin
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Emphasising Symmetry Issues in Business Interaction Analysis and IOS2004Konferensbidrag (Refereegranskat)
  • 61.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Implementing Healthcare Information Systems: Mirroring a Wide Spectrum of Images of an IT Project2014Ingår i: Health Policy and Technology, ISSN 2211-8837, E-ISSN 2211-8845, Vol. 3, nr 1, s. 26-35Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The main purpose of this paper is to discuss the spectrum of interpretations that can be related to the implementation and use of a healthcare information system (HIS). The empirical part of this paper is based on a qualitative case study of a Swedish healthcare provider, called “Alpha”, where a HIS was implemented. By studying how different actors interpret technological and organizational changes in a healthcare case, we mirror different images of the implementation project. Put together, this diversity of images provides an illustration of the complexity associated with the process of implementing a HIS. We apply an adjusted version of Orlikowski’s practice lens, with its roots in Structuration Theory, in order to study technology in organizations (focusing inertia, application and change). The implementation process of a HIS is much too complex to be judged as being either entirely positive or negative; instead it offers an illustration of the multi-faceted and reciprocal relation between IS and organization. This challenge literature on critical success factors. This study illustrates several images of HIS implementation and use. Highlighting images is one way to illustrate reluctance, support, complexity and power that are present in HIS implementation and use. This is one important contribution from this article. The complexity in the implementation is linked to healthcare organizations as professional bureaucracies, being highly politicized and institutionalized and to the IT artefact as an integrated HIS. Viewing images as rational myths is also discussed in this paper as an original approach to understand HIS implementation.

  • 62.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Inter-organizational Information Systems and Interaction in Public vs. Private Sector: Comparing Two Cases2010Ingår i: Electronic Government: 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings / [ed] Wimmer, M.A., Chappelet, J-L., Janssen, M., Scholl, H., Berlin: Springer , 2010, s. 38-49Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper compares inter-organizational (IO) interaction and inter-organizational information systems (IOS) in public and private sector. The purpose of the paper is to explore differences and similarities between e-government and e-business focusing IOS and interaction. This is done in order to facilitate learning between the two fields. The point of departure is two case studies performed in private vs. public sectors. A comparative study is made using IO concepts from industrial markets that characterize an IO relationship (continuity, complexity, symmetry, and formality) and concepts that describe dimensions of such relationships (links, bonds, and ties). The results from the comparative study show that there are several similarities concerning interaction in relations between organizations in the two sectors. There are also differences depending on the level of analysis (empirical level vs. analytical level). The study shows the need to be explicit regarding organizational value, end-customer or client/citizen value and the type of objects that are exchanged in the interaction.

  • 63.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Inter-organizational interaction in public and private sectors – a comparative study2013Ingår i: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 7, nr 4, s. 431-452Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose – This article compares inter-organizational (IO) interaction and inter-organizational information systems (IOS) to support IO interaction in public and private sectors. The purpose of the article is to explore and discuss differences and similarities between e-government and e-business focusing IOS and interaction. This is done in order to facilitate learning between the two fields. The point of departure is two case studies performed in private and public sectors.

    Design/methodology/approach – A comparative study of two cases in two sectors (private and public) is conducted. IO concepts from industrial markets that characterize an IO relationship (continuity, complexity, symmetry, and formality) and concepts that describe dimensions of such relationships (links, bonds, and ties) are used as analytical lenses. The empirical case study data, mainly generated from interviews, have been analyzed in a qualitative, interpretive way, using these central IO concepts from industrial markets (the IMP approach). This approach is in line with a strategy to use theory as a part of an iterative process of data collection and analysis.

    Findings – The findings in the present study show that there are several similarities concerning interaction in relations between organizations in the two sectors. There are also differences depending on the level of analysis (empirical level vs analytical level). The study shows the need to be explicit regarding organizational value, end-customer or client/citizen value and the type of objects that are exchanged in the interaction. This is presented in the article together with suggested refinements of the analytical framework used for understanding IO interaction. The latter finding is a contribution to the general field of interaction and network studies and also a contribution to the e-government field.

    Practical implications – This article is a point of departure to facilitate learning between the public and the private sectors focusing on IO relations and IOS. Learning between the two sectors is needed for researchers in the two areas as well as policy makers and practitioners developing e-government interaction and IOS.

    Originality/value – There are few articles addressing learning between the private and the public sector within the e-government area. Not at least when focusing IO issues. There is also a tendency that wheels are reinvented in the sectors and in the e-government research area. An important initiative in this article is to contribute in filling this gap by providing examples of a comparative analysis as well as understanding of how to perform such analyses of IO interaction.

  • 64.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Managing e-Government Projects: a Comparative Case Study of two Inter-Organizational e-service Development Initiatives2008Ingår i: Proceedings of the 16th European Conference on Information Systems / [ed] Golden, W., Acton, T., Conboy, K., van der Heijden, H., Tuunainen, V.K., Galway: National University of Ireland , 2008, , s. 1716-1727s. 1716-1727Konferensbidrag (Refereegranskat)
    Abstract [en]

    E-government initiatives have large potentials in developing better services for citizens and a potential to transform government structures. However e-government initiatives face a number of challenges of complexity and risk - it is not an easy matter to realize its potentials. A key research issue for the e-government field, as well as the information systems field in general, is to understand why some projects progress to success while others end in failure. The main objective in this paper is to contribute to a better understanding of the progress and the success vs. failure in e-government development based on case studies of two inter-organizational e-service projects. The analysis in the paper is made from a) an e-government systems development life cycle perspective and b) a challenge and success factors perspective. The main result in this paper is that crucial success factors of an inter-organizational e-government project include project manager skills and position in the agency organization as well as when and how systems maintenance issues are introduced in the project. Criticism is presented concerning the life cycle model used in the analysis regarding this last matter. 

  • 65.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Managing e-service development: comparing two e-government case studies2009Ingår i: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 3, nr 3, s. 248-270Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose – To contribute to a better understanding of the progress and the success vs. failure in e-government development, based on case studies of two inter-organizational e-service projects.

    Design/Methodology/Approach – The analysis in the paper is made from a) an e-government systems development life-cycle perspective and b) a challenge and success factor perspective. The point of departure is theory and a comparative analysis of two e-government projects.

    Findings – The main results in this paper are 1) a combination of perspectives (in a project stage and analysis grid) that can serve as a support when managing e-service development and 2) a set of identified crucial success factors within an inter-organizational e-government project including project manager skills and position in the agency organization as well as when and how systems maintenance issues are introduced into a project. Existing theory and perspectives are also criticised based on the present study.

    Practical implications – Lessons to learn from a challenge and success factors perspective in two different e-government projects, and suggestions to revise an e-government development life-cycle in order to perform a better practice in the field. The revised/developed project stage and analysis grid presented in the paper is one way to deal with the challenges related to the management of e-service development in the public sector.

    Originality/value – This paper addresses a number of challenges of complexity and risk that e-government initiatives face. It is not an easy matter to realize such initiatives’ potential. A key research issue for the e-government field, as well as the information systems field in general, is to understand why some projects progress to success while others end in failure. This is the niche for the present paper.

  • 66.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Tekniska högskolan.
    Axelsson, Karin
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Tekniska högskolan.
    Roles of Theories and Models in Interactive Knowledge Creation - Reflections from a Business Network and IT Case Study2002Ingår i: Remeny, D. (Ed.) European Conference on Research Methodology for Business and Management Studies, April 29-30, Reading, UK, Reading: MCIL , 2002, s. 229-243Konferensbidrag (Refereegranskat)
  • 67.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Understanding Organizational Coordination and Information Systems: Mintzberg's Coordination Mechanisms Revisited and Evaluated2005Ingår i: Proceedings of the 13th European Conference on Information Systems / [ed] Bartmann D, Rajola F, Kallinikos J, Avison D, Winter R, Ein-Dor P, Becker J, Bodendorf F, Weinhardt C, 2005, s. 1634-1644Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper investigates organizational coordination and its relationship to computer-based information systems. As a basis for understanding organizational coordination and information system use, Mintzberg’s well-known set of coordination mechanisms is used as a point of departure in this paper. The set of coordination mechanisms is evaluated by applying it in an interpretive case study of a house building firm and confronting the set of mechanisms with other theories of coordination. The result of the evaluation shows that the applied set of coordination mechanisms does not sufficiently cover important aspects of organizational coordination and information system use, such as more dynamic issues (e.g. coordination history, external influence, emergent processes, concurrency and variation, and communication). The set of coordination mechanisms is, however, more sufficient when it comes to understanding formal division of labour, stable organizational structures and roles, and planned coordination.

  • 68.
    Melin, Ulf
    et al.
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Axelsson, Karin
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Lundsten, Magnus
    Nutek - The Swedish Agency for Economic and Regional Growth.
    Talking to, not about, Entrepreneurs - Experiences of Public e-service Development in a Business Start Up Case2008Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper focuses on experiences from using focus groups in order to facilitate and to understand citizens-, in this case entrepreneurs-, needs regarding public e-services in a business start up phase. Most e-government efforts are motivated by dual goals of citizen benefit and agencies- internal efficiency. Rhetorical, this is a persuasive ambition, but in practice it often seems to be easier to focus agency efficiency, redesign of business processes and information systems than to find out what citizens really want. Therefore this paper discusses focus groups as a way of understanding entrepreneurs need regarding public e-services. In this paper the cooperation between researchers and practitioners in the development project also is discussed. Results presented in this paper shows that focus groups is a beneficial method in order to hear -the voice of the people- when developing public e-services. The researcher - practitioner cooperation that took place in the project is also identified as beneficial and fruitful for the process and the outcome.   

  • 69.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Löfstedt, Truls
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Understanding an Integrated Management System in a Government Agency – Focusing Institutional Carriers: Focusing Institutional Carriers2018Ingår i: Electronic Government. EGOV 2018 / [ed] Parycek, Peter; Glassey, Olivier; Janssen, Marijn; Scholl, Hans Jochen; Tambouris, Efthimios; Kalampokis, Evangelos; Virkar, Shefali, Springer International Publishing , 2018, s. 15-28Konferensbidrag (Refereegranskat)
    Abstract [en]

    Working with an integrated management system (IMS) is a challenging task. In public organizations, the formalization of an IMS including the communication of control mechanisms, rules, goals and culture are crucial. Several types of carriers are used in order to communicate the content in an IMS – both human actors and artefacts. An artefact studied in this paper is an intranet, as one carrier of the IMS. The purpose of this paper is to explore how institutional theory – focusing institutional carriers – can help us to understand how an IMS is represented through human actors and technology in a government agency. The conclusion is that the application of an institutional carrier perspective on an IMS can help us to understand the past and present, the role, and the relative success of such a system. An IMS can be aligned or misaligned related to three dimensions of structure, process and people. Achieving an aligned and legitimate IMS is crucial in order to achieve goals in an organization. The implications of this study are that further research and practice should give more attention to institutional carriers when studying and improving IMS.

  • 70.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Söderström, Fredrik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Managing the development of e-ID in a public e-service context: Challenges and path dependencies from a life-cycle perspective2016Ingår i: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 10, nr 1, s. 72-98Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose– The purpose of this paper is to analyse and understand the contemporary management of electronic identification (e-ID) development to: identify and formulate challenges and reflect upon the use of a combination of perspectives. To generate knowledge on this issue, we investigate e-ID development in Sweden from: an e-government systems development lifecycle perspective and a project challenge and critical success factor (CSF) perspective. Design/methodology/approach– This is a qualitative case study covering an analysis of the three years in a larger project focusing e-ID in a public e-service setting. Empirical sources have been face-to-face interviews; official documents and different kind of forums for presentations and discussions in, for example, hearings arranged by authorities; meetings with the coordinating agency, and practitioners’ networks events. Findings– This study concludes that there are significant challenges involved in managing e-ID development because of its contextual and integrated character. Challenges involve the organization and management of the program and can be traced back to e-government, general project management literature and theory on path dependency. Based on this study, we can question, e.g. governance models, centralization and a narrow focus on the technical artefact. Our study is also an illustration of a possible way to analyse e-ID within an e-government initiative. Research limitations/implications– The present study shows that an e-ID can be considered as a back office-enabler for launching e-services, but also highlights the need for management of the artefact as an integral part of e-service development because it is intertwined with the use of e-services from a user perspective. This aspect together with the insights related to challenges and success factors including path dependency provides implications for future practice of e-ID management and development in particular and information systems artefact development in general. Originality/value– This paper addresses challenges related to the development of e-ID in a public e-service setting. Few studies have theoretically combined a lifecycle perspective on challenges and success factors related to e-ID development while also focusing different dimensions of path dependency as an example of a challenging area within a program frame. Studying e-ID as a contemporary phenomenon from a contextual perspective in line with sociomaterial thinking – with a focus on the interplay between technology and people –can also help us to understand and discuss artefact development in general.

  • 71.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Söderström, Fredrik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Managing The Development Of Secure Identification - Investigating A National e-ID Initiative Within A Public e-Service Context2013Ingår i: Proceedings of the 21st European Conference on Information Systems, 2013Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper investigates the management of developing electronic identification (e-ID) within a public e-service context. e-ID is an important key enabler for secure identification, authentication and digital signing via the Internet and a part of e-service design. As users, and citizens, we become reliant on electronic solutions that give us a certain level of utility and trust, and use e-ID solutions to interact with local and central government in an e-service context. The management of e-ID development in a national context is the case in focus for investigation. Such development initiatives, and especially inter-organizational projects, face a number of challenges. Therefore it is a need for a more thorough understanding of e-ID development within a public e-service context. The purpose is to analyse the contemporary management of e-ID development in Sweden from: a) an e-government systems development life-cycle perspective and b) a project challenge and critical success factor perspective. This study concludes that there are significant challenges involved in managing integrated e-ID development. Challenges involve the organization and management of the program and can be traced back to e-government and general project management literature, but based on this study one can question, e.g. governance models, centralization, and a narrow focus on a technical artefact. Important implications from this paper are a call for further contextual studies of e-ID development, putting the user and organizational setting, path dependency, and governance models in focus.

  • 72.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik.
    Wedlund, Tommy
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik.
    Project-based Learning: - An Emergent Framework for Designing Courses2009Ingår i: Information Systems Education Journal, ISSN 1545-679X, Vol. 7, nr 34, s. 3-11Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In this paper we elaborate on a framework, a set of guidelines, for teachers when designing project based courses. The emergent framework presented in this paper will focus on six themes: (1) overall course design, (2) project task, (3) project group, (4) examination, (5) feedback and (6) course evaluation and improvement and is initially grounded in theory and practice. The framework elaborated in this paper should support teachers' development of a professional autonomy within the norms of a professional group and an active curriculum.

  • 73.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Wedlund, Tommy
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Project-based Learning: An Emergent Framework for Designing Courses2006Ingår i: The Proceedings of the Information Systems Education Conference 2006, 2006Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we elaborate on a framework, a set of guidelines, for teachers when designing project based courses. The emergent framework presented in this paper will focus on six themes: (1) overall course design, (2) project task, (3) project group, (4) examination, (5) feedback and (6) course evaluation and improvement and is initially grounded in theory and practice. The framework elaborated in this paper should support teachers' development of a professional autonomy within the norms of a professional group and an active curriculum.

  • 74.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Wedlund, Tommy
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Hjalmarsson, Anders
    Högskolan i Borås.
    Keller, Christina
    Internationella Handelshögskolan i Jönköping.
    Modeller för lärandemål: Välreflekterad bedömning2010Rapport (Övrigt vetenskapligt)
  • 75.
    Melin, Ulf
    et al.
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Cronholm, Stefan
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Project Oriented Student Work - Learning and Examination2004Konferensbidrag (Refereegranskat)
  • 76.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Goldkuhl, Göran
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Information Systems and Process Orientation - evaluation and change using Business Action Theory1999Ingår i: Systems Development Methods for Databases, Enterprise Modeling, and Workflow Management / [ed] Wita Wojtkowski, New York: Kluwer Academic/Plenum Publishers , 1999, s. 233-244Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 77.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Lindgren, Ida
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Open Government Data in an e-service Context: Managerial and Conceptual Challenges, Completed Research Full Paper2017Ingår i: Proceeding of the Americas Conference on Information Systems: E-Government (SIGEGOV), Americas Conference on Information Systems , 2017Konferensbidrag (Refereegranskat)
    Abstract [en]

    Open government data (OGD) includes different data sets that are launched by government organizationsin order to stimulate third-party development of e.g. apps for mobile devices. At the same time agovernment organization is expected to provide useful public e-services. Government organizations oftoday tend to treat OGD and e-services separately, so is the e-government community. The aim of thispaper is to address challenges related to the work with OGD within an e-service context from: (1) amanagerial, and (2) a conceptual perspective. A qualitative case study of the Swedish TransportAdministration and their work with OGD and e-services as an empirical base in this paper. This paperillustrates, using a set of analytic categories generated from previous studies, that there are severalchallenges related to the managerial and conceptual work and perspectives concerning OGD. There arealso different patterns present when managing e-services and OGD (bottom-up vs. top-down).

  • 78.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Sarkar, Pradip K.
    School of Business Information Technology and Logistics, RMIT University, Melbourne VIC 3000, Australia.
    Young, Leslie W.
    School of Business Information Technology and Logistics, RMIT University, Melbourne VIC 3000, Australia.
    Fashions in the cloud: A case of institutional legitimacy2014Ingår i: 20th Americas Conference on Information Systems, AMCIS 2014, Association for Information Systems , 2014Konferensbidrag (Refereegranskat)
    Abstract [en]

    Organisations claim to adopt IT fashions on the premise of achieving cost-savings, and performance improvements. However, current research reveals that such goals are not the only motivators behind the actual adoption of IT fashions. This paper illustrates, through the case studies of two universities, that the adoption of an IT fashion, such as Software as a Service (SaaS) solutions, can enhance the innovative image of an organisation, and render it fashionable to stakeholders. Yet, this very image may erode if issues of concern, associated with the uncertainty of new technologies, are not addressed. Through the lens of the Theory of Institutional Legitimacy, the examination of the two case studies depict IT fashions as double-edged swords, which may enhance or erode legitimacy of policy makers, thus bringing about shifts in their viewpoints on such technologies. Therefore, a deeper understanding is required of how IT fashions influence the legitimacy of IT decision-makers.

  • 79.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Sarkar, Pradip, K.
    RMIT University, School of Business Information Systems and Logistics, Melbourne, Australia.
    Young, Leslie, W.
    RMIT University, School of Business Information Systems and Logistics, Melbourne, Australia.
    Looking through the Clouds: A Tale of Two Universities2012Ingår i: Proceedings of the 16th Pacific Asia Conferens on Information Systems, 2012Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    Cloud computing has become a popular buzzword and a trend in the IT industry. With characteristic features of scalable computing resources on-demand, and accessibility on a pay-per-use basis, it has been promoted as the harbinger of good tidings to its subscribers, such as the minimization of in-house IT infrastructures, substantial cost savings, and diminished administrative hurdles, thereby appearing as an appealing outsourcing proposition for non-IT enterprises, such as universities. This paper presents a comparative case study of two universities, one in Australia (UniOz) and one in Sweden (UniSwed). The two universities illustrate examples of how contemporary organisations interpret cloud computing, of drivers behind moving services into the cloud, and of prevailing concerns. Similarities pertaining to drivers for cloud computing are identified at the two cases (seeking scalable computing resources, and the re-allocation of IT resources to focus on core enterprise operations, with an aim to trim costs). This is identified in spite of differences in the culture of respective IT departments. Differences were also identified in terms of student vs. staff driven sourcing of services (email), and early vs. late adoption. The case study also illustrates interesting patterns in terms of the organisational implications of cloud services over time that calls for longitudinal studies. The implication of this paper is three-fold; two cases are consistent with outsourcing theories, they point to a transformation of the status quo, rather than an erosion of the role and influence of the internal IT department, and also reveals gaps in outsourcing theories and a possible future research direction in strengthening the relevant theoretical framework.

  • 80.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Sarkar, Pradip K.
    School of Business Technology and Logistics, RMIT University, Melbourne, Australia.
    Young, Leslie W.
    School of Business Technology and Logistics, RMIT University, Melbourne, Australia.
    To couple or not to couple: A case study of institutional legitimacy relating to SaaS applications in two universities2019Ingår i: Information Technology and People, ISSN 0959-3845, E-ISSN 1758-5813, ISSN 0959-3845Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose

    The predominant narrative is that contemporary organisations, motivated by economic-rationalist aspirations, adopt cloud applications on the premise of achieving cost-savings and efficiency gains. However, how they actually adopt and rollover such new or emerging technologies may be influenced by acts, patterns and processes of institutional legitimacy. Therefore, the purpose of this paper is to explore the dynamics surrounding decisions on how specific cloud applications are adopted from the context of institutional theory, with a particular focus on the concepts of coupling and decoupling.

    Design/methodology/approach

    To examine this phenomenon, two qualitative case studies, using a reflexive research approach, of an Australian and a Swedish university have been undertaken, both of which adopted commercial cloud applications for e.g. e-mail, collaboration and storage (as examples of software as a service) at different points in time. One of the universities was known for its early adoption of cloud applications, but had decelerated further deployment of such services, while the other, despite its conservative reputation, has made rapid strides in this regard.

    Findings

    The findings of the dual case studies reveal that organisations, contrary to economic-rationalist claims, may or may not decide to adopt particular commercial cloud-based offerings for the support of core operations, on the basis of how they perceive their institutional legitimacy being affected by a complex network of influential actors, both internally and in the external spaces. Therefore, this paper offers an institutional theory-based discourse and rich illustrations on how the role of technology is played out in enhancing relationships between an organisation and such actors in terms of legitimacy focusing acts of coupling and decoupling.

    Originality/value

    In the analysis and findings the authors, in a novel way, illustrate how organisations strive for: institutional legitimacy through acts of coupling, and the revelations of consequential decoupling. The value is based on a rich case description, analysis and application of institutional theory.

  • 81.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Wihlborg, Elin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Statsvetenskap. Linköpings universitet, Filosofiska fakulteten.
    Balanced and integrated e-government implementation – exploring the crossroad of public policy-making and information systems project management processes2018Ingår i: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 12, nr 2, s. 191-208Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose: This paper aims to identify and elaborate on the various interpretations and implications of e-government as a process of public policy-making and as an act of information systems (IS) project management. The paper contributes to the search for a theoretical conceptualization by bridging policy project management and policy-making in public sector organizations at a crossroad of e-government to improve sustainable e-government research. Design/methodology/approach: The research design of this paper focus on a model balancing the two research fields; public policy-making and analysis, and project management in the IS field. Through this model, four critical aspects of the processes are identified: objective, incentives/motivation, input/trigger and coordinative actor. These critical aspects are illustrated through findings from four case studies that are re-analyzed here. The cases show how the conceptual model through different dimensions can balance the two perspectives to reach a more sustainable outcome of e-government. Findings: The paper shows that the two perspectives on e-government – public policy-making and project management – can be balanced and thereby reach a more sustainable outcome at this crossroad. The case studies re-visited in this paper are compared and serves as illustrations of these perspectives and different configurations of them in search for the crossroad. Research limitations/implications: A main contribution of the paper is that e-government projects should be studied in, and taking both public policy-making and IS project management into account to be sustainable and successful. Even if the case studies have been conducted in Sweden, the conceptual results in this paper can be analytically generalized into other setting. However, there is a need for more comparative and conceptual studies in the field of e-government to shed light on the multi-faceted crossroads illustrated in this paper. Practical implications: The paper offers new insights on how to integrate, bridge and even balance the two aspects of e-government policy aspects and projects management to achieve more sustainable and successful e-government. Originality/value: The paper contributes to the literature by shedding light on the crossroad of policy aspects and IS project management approaches in the e-government field. The paper points at the need to further develop the understanding and design of e-government at the crossroad of information system models and political science concepts. © 2018, Emerald Publishing Limited.

  • 82.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Wihlborg, Elin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Statsvetenskap. Linköpings universitet, Filosofiska fakulteten.
    Frågor om tillit ... : praktik, teknik och organisation i samspel kring säkra offentliga e-tjänster: en diskussionsbok baserad på forskningsprojektet "Säkra offentliga e-tjänster - en fråga om tillit och organisering" vid Linköpings universitet 2008-20112011Bok (Övrigt vetenskapligt)
    Abstract [sv]

    Idag är det Helt okej att lämna in deklarationen på nätet eller via ett SMS. Lika vanligt är det att i första hand gå till en kommuns hemsida för att hitta öppettider på atervinningsstationen, leta böcker i bibliotekets  katalog eller för att söka upp telefonnumret till socialförvaltningen. Detta är exempel på offentliga e-tjänster.

    Offentliga e-tjänster är tjänster då informations- och kommunikationsteknik används i relationer mellan offentlig förvaltning och medborgare.

    Men det är inte alltid så att offentliga e-tjänster bara ökar tillgänglighet och effektiviserar förvaltningen. Hur görs de säkra? Kan alla använda dessa tjänster på samma sätt? Behöver de som arbetar i förvaltningen ändra sina sätt att arbeta? Skapas nya sätt att fuska? Hamnar de offentliga organisationerna i händerna på företagen som utvecklar tekniken?

    Det finns många problem och utmaningar med offentliga e-tjänster. I denna bok diskuterar forskare från Linköpings universitet hur utmaningar kring tilllit till offentliga e-tjänster kan tolkas och kanske även hanteras. Forskare från statsvetenskap och informatik har samarbetat. Här får Du en del svar och tips, men även frågor och nya perspektiv som kan vara viktiga för Dig som utvecklar, arbetar med eller bara nyttjar offentliga e-tjänster.

  • 83.
    Nordström, Malin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Exploring the Characteristics of Information Systems Maintenance: Defining Focus and Content through Objects2011Ingår i: Nordic Contributions in IS Research: Second Scandinavian Conference, on Information Systems, SCIS 2011, Turku, Finland, August 16-19, 2011. Proceedings / [ed] Salmela H, Sell A, Springer Berlin/Heidelberg, 2011, s. 112-123Konferensbidrag (Refereegranskat)
    Abstract [en]

    The purpose of this paper is to explore the characteristics of information systems (IS) maintenance within an IT and organizational setting. We discuss the characteristics of maintenance objects’ focus and content. Our results are based on qualitative case studies. In this paper a case study of a Swedish Bank is used to illustrate our discussion. Our findings show that maintenance objects can be defined by processes and/or functions or products and/or services within an organizational setting. This is done in order to increase a business perspective in maintenance management and to clarify roles of responsibility for organizational changes required from new IT capabilities. According to our findings maintenance objects can contain business solutions and IT solutions. This implies that business beneficial maintenance is supported by close cooperation between actors from the organizational setting and the IT organization. The result of the paper is a characterization of IS maintenance through definition of maintenance objects’ focus and content.

  • 84.
    Persson, Anders
    et al.
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    e-Government challenges: Exploring inter-organisational aspects of e-service development2006Ingår i: Proceedings of the Fourteenth European Conference on Information Systems, ECIS 2006, Göteborg, Sweden, 2006 / [ed] Jan Ljungberg, Magnus Andersson, Göteborg: University of Gothenburg , 2006, s. 1419-1430Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we are applying inter-organizational concepts from the industrial/business network approach on empirical findings from an e-government case, in order to describe and better understand challenges in one-stop government e-service development. We analyze our case by using concepts that characterize an inter-organizational relationship in terms of its level of continuity, complexity, symmetry, informality, and its dimensions (links, bonds, and ties). The purpose of the paper is to explore how these theoretical concepts can help us focus on certain aspects of e-service development challenges. The empirical findings are collected within an on-going action research project for e-service development in the public sector in Sweden. The aim of the project is to develop one-stop government e-services for driver’s license matters as well as a web-based portal where these e-services and information about the driver’s license process will be easily accessible. Our conclusions are that the theoretical concepts helped us reach further understanding of the empirical case. In the spirit of the network approach, we focused on the present situation and been able to give a rather detailed and fine-grained picture of the problems and challenges in this context.

  • 85.
    Simonofski, Anthony
    et al.
    KU Leuven-University of Namur, Belgium.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Lindgren, Ida
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Vanderose, Benoît
    University of Namur, Belgium.
    Snoeck, Monique
    KU Leuven, Belgium.
    Towards a Decision Support Guide for User Participation in Public e-Service Development2019Konferensbidrag (Refereegranskat)
    Abstract [en]

    User participation is often reported as a success factor for public e-service development. However, in practice, project managers face challenges to involve users due to lack of methodology, time, or context awareness. In order to tackle this lack of context awareness, we describe a conceptual model summarizing the impact of four influencing factors on user participation decisions. From this model, we then derive a decision support guide that helps project managers from public organizations understand when and how to include users in the development process. Following the design science research approach, the conceptual model is built in an iterative manner based on several literature sources and validated through in-depth interviews and group discussions with project managers and researchers. This paper contributes to research as it helps to frame the conditions impacting participation and opens the discussion for the addition of other factors. Then, it also contributes to practice as project managers developing public e-services will be able to reach a better situated participation.

  • 86.
    Söderström, Fredrik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Creating Local Government Innovation: Lessons Learned From An Institutional Theory Perspective2019Ingår i: Electronic Government: 18th IFIP WG 8.5 International Conference, EGOV 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019, Proceedings / [ed] Lindgren, I., Janssen, M., Lee, H., Polini, A., Rodríguez Bolívar, M.P., Scholl, H.J., Tambouris, E, Cham: Springer, 2019, Vol. 11685, s. 125-138Konferensbidrag (Refereegranskat)
    Abstract [en]

    The public sector is facing an equation that cannot be solved by continuingdoing business as usual. External demands of availability, quality andresilience of services, as well as internal demands of resource efficiency, areputting pressure on the public sector to seek for innovation. In this study, wefocus on local government innovation where high expectations are set on betterutilisation of employees’ creativity and innovative capacity. Based on a qualitativecase study of an innovation programme in a Swedish local governmentorganisation, this study applies institutional theory as a theoretical lens tofurther investigate and analyse the relationship between formal and informalstructures of local government innovation. The institutional structures related tonorms and values, legitimacy and decoupling as well as digital artefacts as institutionalcarriers are discussed. Implications for practice show that formal structures,processes and digital artefacts to support local government innovation areimportant in this work. However, to achieve government innovation, equal attentionshould also be given to informal institutional structures of innovation.For research, this implies that government innovation studies can benefit froman institutional theory perspective to develop a better understanding of how informalstructures affect related processes. We conclude by arguing that theneeded change towards the innovative bureaucracy is a transformative innovationin itself that needs to be acknowledged.

  • 87.
    Söderström, Fredrik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Idé- och innovationsarbete i Linköpings kommun: analys och resultat av utvärdering2017Rapport (Övrigt vetenskapligt)
    Abstract [sv]

    I nutid existerar en samsyn kring att den offentliga sektorns innovationsförmåga utgör en mycket viktig potentiell resurs för att möta såväl samtidens som framtidens utmaningar. Denna outnyttjade resurs i form av medarbetares idé- och innovationskraft kan, genom ett systematiskt och strukturerat främjande, stöd och utnyttjande hjälpa offentlig sektor att nå ytterligare förbättringar och effektiviseringar med hänsyn till resursutnyttjande. Genom att omsätta medarbetares förmåga i form av kreativitet och innovationskraft till reell nytta har, som fokuseras i denna utvärdering, den kommunala sektorn bättre förutsättningar att bemöta dagens och morgondagens utmaningar på ett effektivt och ändamålsenligt sätt. För att möta samtidens krav och utmaningar i det lokala samhället, måste därmed traditionella sätt att organisera och strukturera verksamhet utmanas och förändras för att i större utsträckning främja aktörs- och nätverksdrivna ansatser.

    Denna rapport presenterar utvärderingen av Linköpings kommuns arbete att introducera och etablera ett idé- och innovationssystem - en idé och innovationsfrämjande struktur och stödfunktion. Dessa insatser har erhållit positiv respons, men ett bredare genomslag i operativ verksamhet kan hittills anses vara begränsat. Följande analys fokuserar identifierade utmaningar inom områden som styrning och samordning, förankring av centrala begrepp samt förutsättningar och kultur. Utvärderingens resultat presenteras som tydliga åtgärder och strategiska ställningstaganden. Dessa framhåller vikten av en balanserad och nyanserad helhetssyn på idé- och innovationsprocessen. Med ökad proaktivitet, samverkan i nätverk, minskad distans till operativ verksamhet, tydlig förankring av centrala begrepp samt aktivt främjande av en kreativ arbetsmiljö och innovationskultur ser vi en god potential för fortsatt positiv vidareutveckling av kommunens idé- och innovationssystem.

  • 88.
    Söderström, Fredrik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    The Emergence of a National eID Solution: an Actor-Network Perspective2012Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper will focus on the emergence of the Swedish National Electronic Identification (eID) from an Actor-Network perspective. As being a significant part of the public sectors delivery of secure electronic services, this seemingly limited technical artifact has an interesting potential in either enabling or limiting the public sectors ambitions for better and more secure electronic services. This paper will show that the emergence can be perceived as successful, but not as a product of a long term and pre-defined strategy formulated by the government. It is rather a product of a positive and emergent synergy between the public and market sector, driven by a strong belief in its potential by the actors involved in the ongoing process. By applying a lens of actor-network theory on the emergence of the eID, we have gained useful insights into how and why different actors have affected the emergence, as well as each other. By the processes of inscribing, translating and framing, this study analyses how actors have acted and interacted during the emergence with the focus on the influence of central beliefs. We argue, that with a clear focus on the actors concerned, governments have a better opportunity to successfully plan and implement complex inter-organizational solutions for electronic identification. This paper presents one possible approach to gain a better understanding of these aspects.

  • 89.
    Söderström, Fredrik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Lindgren, Ida
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Galzie, Zara
    Linköpings universitet.
    Coordinating Public E-services: Investigating Mechanisms and Practices in a Government Agency2018Ingår i: 17th IFIP WG 8.5 International Conference, EGOV 2018, Krems, Austria, September 3-5, 2018, Proceedings / [ed] Peter Parycek, Olivier Glassey, Marijn Janssen, Hans Jochen Scholl, Efthimios Tambouris, Evangelos Kalampokis, Shefali Virkar, Cham, Switzerland: Springer, 2018, Vol. 11020, s. 13s. 85-97Konferensbidrag (Refereegranskat)
    Abstract [en]

    Coordination is an important enabler when creating and managing coherent, integrated, secure and smart public electronic services (e-services). With an increased demand for such services, coordination as an internal organizational phenomenon is becoming increasingly important. Based on a qualitative case study, and informed by coordination theory, this paper investigates two different theoretical views applied on internal e-service coordination within a government agency in Sweden. At the outset, the agency is seeking one generic way to coordinate the current heterogeneous and fragmented internal e-service landscape in a more efficient way. Hence, our aim also includes investigating the prerequisites and potential for this type of coordination. We conduct this study in two stages. First, we apply a well-established theoretical lens from organizational theory on a set of coordination efforts, thereby perceiving coordination as a planned and anticipated activity based on a fixed set of mechanisms. Second, we apply a lens of coordinating as emergent practice, which allows for an in-depth investigation of more flexible and dynamic aspects of coordinating activities in daily work. By combining these two views, we argue that this approach can facilitate and increase understanding of the dynamics and flexibility needed to understand the type of coordination needed in public e-service contexts. This also implies that there is no single best practice or ‘one-size-fits-all’ approach to internal e-service coordination. Instead, organizations need to acknowledge the need for combined multi-dimensional views revealing the inherent complexity of coordination; as planned as well as emerging activities.

  • 90.
    Toll, Daniel
    et al.
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik.
    Lindgren, Ida
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Østergaard Madsen, Christian
    IT University of Copenhagen.
    Artificial Intelligence in Swedish Policies: Values, Benefits, Considerations and Risks2019Ingår i: Electronic Government: 18th IFIP WG 8.5 International Conference, EGOV 2019 San Benedetto Del Tronto, Italy, September 2–4, 2019 Proceedings / [ed] Lindgren, Ida; Janssen, Marijn; Lee, Habin; Polini, Andrea; Rodrígues Bolívar, Manuel Pedro; Jochen Scholl, Hans; Tamborious, Efthimios, Cham, Switzerland: Springer, 2019, Vol. 18, s. 301-310Konferensbidrag (Refereegranskat)
    Abstract [en]

    Artificial intelligence (AI) is said to be the next big phase in digital- ization. There is a global ongoing race to develop, implement and make use of AI in both the private and public sector. The many responsibilities of governments in this race are complicated and cut across a number of areas. Therefore, it is important that the use of AI supports these diverse aspects of governmental commitments and values. The aim of this paper is to analyze how AI is portrayed in Swedish policy documents and what values are attributed to the use of AI. We analyze Swedish policy documents and map benefits, considerations and risks with AI into different value ideals, based on an established e-government value framework. We conclude that there is a discrepancy in the policy level discourse on the use of AI between different value ideals. Our findings show that AI is strongly associated with improving efficiency and service quality in line with previous e- government policy studies. Interestingly, few benefits are highlighted concerning engagement of citizens in policy making. A more nuanced view on AI is needed for creating realistic expectations on how this technology can benefit society.

  • 91.
    Veenstra, Anne Fleur van
    et al.
    TNO, Delft, the Netherlands.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Theoretical and practical implications from the use of structuration theory in public sector information systems research2014Ingår i: Proceedings of the European Conference on Information Systems (ECIS) 2014, Tel Aviv, Israel, June 9-11, 2014 / [ed] Avital, Leimeister and Schultze, 2014Konferensbidrag (Refereegranskat)
    Abstract [en]

    To gain better understanding of the development, implementation and use of information technology(IT), many scholars in the field of information systems (IS) use structuration theory (ST). However, STis, so far, more seldom applied to, and reflected upon, in studies of public sector IS to account for(unexpected) outcomes of IT development and implementation. This paper creates an overview of theuse of ST in studies on public sector IT in order to identify theoretical and practical implications forthe digital public sector. Most (ten out of twelve) papers in this field apply ST to empirical studies,while three papers were found to adapt ST to fit public sector settings, and none were found tocritically address ST. While ST as a lens for studying public sector IT was thus seen to have practicalusefulness, theoretical usefulness is still underdeveloped regarding theory adaption andcontextualization. Based on this study we argue that there is a need to further investigate the risksassociated with the transfer to the public sector as it is important to achieve conscious adaptation anduse of ST in public sector IS in order to progress with using ST in that context.

  • 92.
    Wassrin, Siri
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Lindgren, Ida
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Open Innovation Contests for Improving Healthcare - An Explorative Case Study Focusing on Challenges in a Testbed Initiative2015Ingår i: ELECTRONIC GOVERNMENT (EGOV 2015), SPRINGER-VERLAG BERLIN , 2015, Vol. 9248, s. 91-104Konferensbidrag (Refereegranskat)
    Abstract [en]

    Working with innovation is important in several sectors and industries. One emerging arena for innovation is the arrangements of innovation contests. The aim of the paper is to describe and characterize an open innovation contest for improving healthcare, and to address the challenges involved. The research is a qualitative, explorative and interpretive case study of a Swedish region providing publicly funded healthcare. The conclusions show the need to generate and analyze data from actors with several perspectives in the contest. Challenges identified include defining and precisely expressing the problem, separating and delimiting the different problems and achieving a joint view. Other challenges were identifying and attracting knowledgeable participants, to consider incentives, and communicating the contest. In the collaboration stage, challenges involved the contest design, enabling knowledge sharing, managing various agendas, and being open-minded to new ideas; and finally, assessing whether the problem is suitable for open innovation contests at all.

  • 93.
    Wedlund, Tommy
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Tekniska högskolan.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Tekniska högskolan.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Tekniska högskolan.
    Learning Outcomes in Use: Project-Oriented Education from a Teacher’s Perspective2009Ingår i: In The Proceedings of the Information Systems Education Conference 2009, v 26, Washington DC: §1554, 2009, s. 11-Konferensbidrag (Refereegranskat)
  • 94.
    Wedlund, Tommy
    et al.
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Melin, Ulf
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Project-Oriented Education - Managing Three Simultaneous Processes2006Ingår i: Higher Education Close Up 3,2006, Lancaster University: ACM Press , 2006Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    In this paper, we describe how to manage teacher activities in three simultaneous processes in project-oriented education. We present these processes in the context of a project-oriented course and give examples of how teachers can apply them, both horizontally within a process and vertically in time between the processes. The examples are applied to the students- individual learning process, the project team process, and the project process. Students learn according to an individual learning process which begins by building on each student-s concrete experience and ends by testing the new knowledge in new situations. Project teams can reach the performing stage only if they are able to work together to complete the project tasks; this is the project team process. The project process consists of understanding the project environment, project management knowledge, and the application area for the project. Project-oriented education has been applied to undergraduate courses at Linköping University. Experiences from these courses are discussed and analysed in the paper. 

  • 95.
    Wedlund, Tommy
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Towards a Model for Learning Outcomes: Experiences from a Project-Oriented Course2010Ingår i: ISECON2010, 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper describes an overall model that can be used by a teacher when working with learning outcomes. The model is presented in the context of a project-oriented course and contains three stages. It describes how a teacher can: (1) create a learning breakdown structure with learning modules; (2) define learning activities including feedback, assessment, and examination activities for the learning module; and (3) develop a learning chart that visualises how the learning should be accomplished. The description of the three stages can also be applied to general steps when developing a Gantt chart with project management tools. The work starts in a course with analysing the learning outcomes in the syllabus and breaking it down into learning modules. A learning activity list is subsequently created, which identifies attributes that are associated with each learning activity. This list also includes activities for feedback, assessment and examination of each learning module. Finally, work begins to create relationships between the learning outcomes and learning activities on a calendar-based time axis, which leads to the development of a learning chart. The experiences discussed and analysed here are based on project-oriented education in the context of an undergraduate course at a Swedish university.

  • 96.
    Wihlborg, Elin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Statsvetenskap. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Johansson Krafve, Linus
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Statsvetenskap. Linköpings universitet, Filosofiska fakulteten.
    Technology in Policy: An Exploratory Case Study of Information Systems in Merging Authorities2010Ingår i: Proceedings of the 6th International Conference on Web Information Systems and Technology, INSTICC Press, 2010, s. 353-360Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    This paper shows how e-government can, or might even have to, be considered as a public policy transformation. In the process of merging authorities into new organisations public policies on e-government appeared as a key activity. The case study presented in the paper is the formation of the new Swedish Transport Agency formed out of several formerly independent authorities. The Swedish case study is a mature public administration and basic democratic core values. The main contribution from the case study is to point out the importance of translation of policies into organizational practices.

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