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  • 51.
    Lindblad-Gidlund, Katarina
    et al.
    Mittuniversitetet.
    Axelsson, Karin
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Redefining Practice and Relevance2008Ingår i: Pre-ICIS 2008 SIG eGovernment Workshop,2008, 2008Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    Several researchers have pointed out that the field of eGovernment suffers from a too short-termed, project oriented, retrospective focus and a naïve technological optimism. Reflexive, critical analysis, cumulative research and altered use of theoretical frames are asked for, in order to increase the practical value. However, in front of fulfilling such expectations, the reality is that we get the research we are asking for, and we are asking for the research we know exist. In this paper we claim that eGovernment research would benefit from redefining practice and relevance. We argue that the relations between researchers and practitioners within the eGovernment field should be focused. In order to conduct eGovernment research that meets the criteria of being both rigorous and relevant, an on-going discussion between academia and practice must be facilitated. This paper addresses this need for joint knowledge arenas by putting forward an initiative to establish a national network of eGovernment researchers and practitioners from private and public sector.

  • 52.
    Melin, Ulf
    et al.
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Axelsson, Karin
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Action in Action Research - Illustrations of What, Who, Why, Where, and When from an E-Government Project2007Konferensbidrag (Refereegranskat)
    Abstract [en]

    The core content of action research (AR) is being able to solve organisational problems through intervention and to contribute to scientific knowledge. The main emphasis when discussing AR has been on the -research part-. In this paper we focus on -action part- of AR in order to generate rigorous research, to solve local problems and to deal with evident dilemmas in AR. Action elements are addressed by situations in a project on one-stop government e-service development. As a result of the analysis action is illustrated. Action elements: action, actor, motive, space, time are analysed together with roles. The paper also shows a need to understand initiation, problem and situation addressing as an ongoing process in an AR project. A breakdown in the project is also highlighted and situations where problems discovers the action researcher and vice versa.  

  • 53.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Action in action research: Elaborating the concepts of action, roles and dilemmas in a public e-service development project2016Ingår i: Journal of Systems and Information Technology, ISSN 1328-7265, Vol. 18, nr 2, s. 118-147Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose

    The purpose of this paper is to elaborate on the concept of action by addressing actions and roles in the practice of action research, illustrated by dilemmas in an action research project on information systems development in public sector. The main ambition with action research is being able to solve organisational problems through intervention and to contribute to scientific knowledge. The main emphasis has so far been on the “research part”. Here the authors focus on the “action part” of action research to generate rigorous research, to solve local problems and to deal with evident dilemmas in action research.

    Design/methodology/approach

    This is a qualitative case study. The empirical illustrations of this paper originate from an action research project that focused the two e-service development initiatives analysed below. The analysis is structured using key aspects and phases proposed by Avison et al. (2001). As a result of the analysis, the concept of action is elaborated. The action elements action, actor, motive, space and time are analysed together with different roles. This goes beyond the existing action research literature.

    Findings

    The conclusions show that there is a need to understand actions and roles within action research projects – not separating action from research. Research is also seen as action. The practice of action research is also discussed as context-bounded interactive social action: action research as a recurrent, interactive and dynamic activity. It is also identified that the understanding of roles, actions and interaction can help handle dilemmas in action research.

    Research Limitations/implications

    The authors contribute to the body of knowledge concerning action research in the information systems research field and in general by exploring the need to study the concept of action (e.g. situations and elements), to be explicit concerning the different phases, roles and responsibilities and management of different dilemmas in action research. A limitation of this study is that the inter-organisational development character in this study adds an extra dimension into the practice of actions research only partially highlighted. Another limitation is focus on public agencies. However, this is not critical for the results on action elements and the action research dilemmas that are studied.

    Practical Implications

    The understanding of roles, actions and interaction can solve the dilemmas and challenges linked to the practice of action research in the information systems field, but such understanding can help discover and handle dilemmas in action research.

    Originality/value

    The originality in this research is an illustration of and a perspective of action research as a context-bounded interactive social action: action research as a recurrent, interactive and dynamic activity. The value is that this knowledge can help handle dilemmas in action research.

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  • 54.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Correction: Implementing healthcare information systems - Mirroring a wide spectrum of images of an IT project (vol 3, pg 26, 2014)2014Ingår i: Health Policy and Technology, ISSN 2211-8837, E-ISSN 2211-8845, Vol. 3, nr 4, s. 343-343Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    n/a

  • 55.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Developing Information Systems Education in a Network: Lessons Learned from a R&D Project2010Ingår i: 2010 ISECON Proceedings: v27 n1372, 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we focus on lessons learned from developing information systems (IS) higher education in an inter-organizational (IO) network focusing possibilities and challenges. Developing higher education is one area among others where organizing joint efforts in networks are possible. An IO R&D project is described and analyzed in this paper. The overall research design is qualitative and interpretive. The research is based on a case study of the project and the network collaboration between four Swedish universities as participants as such. Theoretical concepts that characterize an IO relationship (continuity, complexity, symmetry, and formality) and concepts that describe dimensions of such relationships (links, bonds, and ties) helped us to describe and to analyze interaction in the IO network together with the characterization of context, content and process related to the development work. The IO network in this paper is classified as a joint problem solver; a functional network. Findings in the paper address several possibilities and challenges related to higher education development in IO networks. Findings highlight e.g. the need to involve active teachers and researchers, to manage distributed teams, to be aware of the critical and sensitive matter of opening up the “black box” of courses using critical friends, and the time and effort needed for anchoring projects and changes at the participating universities.

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  • 56.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Developing Information Systems Higher Education: Lessons Learned from an Inter-organizational R&D Project2011Ingår i: Information Systems Education Journal (ISEDJ), ISSN 1545-679X, Vol. 9, nr 6, s. 11-20Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In this paper we focus on lessons learned from developing information systems (IS) higher education in an inter-organizational (IO) network focusing possibilities and challenges. Developing higher education is one area among others where organizing joint efforts in networks are possible. An IO R&D project is described and analyzed in this paper. The overall research design is qualitative and interpretive. The research is based on a case study of the project and the network collaboration between four Swedish universities as participants. Theoretical concepts that characterize an IO relationship (continuity, complexity, symmetry, and formality) and concepts that describe dimensions of such relationships (links, bonds, and ties) helped us to describe and to analyze interaction in the IO network together with the characterization of context, content and process related to the development work. The IO network in this paper is classified as a joint problem solver; a functional network. Findings in the paper address several possibilities and challenges related to higher education development in IO networks. Findings highlight e.g. the need to involve active teachers and researchers, to manage distributed teams, to be aware of the critical and sensitive matter of opening up the “black box” of courses using critical friends, and the time and effort needed for anchoring projects and changes at the participating universities.

  • 57.
    Melin, Ulf
    et al.
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Axelsson, Karin
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Emphasising Symmetry Issues in Business Interaction Analysis and IOS2004Konferensbidrag (Refereegranskat)
  • 58.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Implementing Healthcare Information Systems: Mirroring a Wide Spectrum of Images of an IT Project2014Ingår i: Health Policy and Technology, ISSN 2211-8837, E-ISSN 2211-8845, Vol. 3, nr 1, s. 26-35Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The main purpose of this paper is to discuss the spectrum of interpretations that can be related to the implementation and use of a healthcare information system (HIS). The empirical part of this paper is based on a qualitative case study of a Swedish healthcare provider, called “Alpha”, where a HIS was implemented. By studying how different actors interpret technological and organizational changes in a healthcare case, we mirror different images of the implementation project. Put together, this diversity of images provides an illustration of the complexity associated with the process of implementing a HIS. We apply an adjusted version of Orlikowski’s practice lens, with its roots in Structuration Theory, in order to study technology in organizations (focusing inertia, application and change). The implementation process of a HIS is much too complex to be judged as being either entirely positive or negative; instead it offers an illustration of the multi-faceted and reciprocal relation between IS and organization. This challenge literature on critical success factors. This study illustrates several images of HIS implementation and use. Highlighting images is one way to illustrate reluctance, support, complexity and power that are present in HIS implementation and use. This is one important contribution from this article. The complexity in the implementation is linked to healthcare organizations as professional bureaucracies, being highly politicized and institutionalized and to the IT artefact as an integrated HIS. Viewing images as rational myths is also discussed in this paper as an original approach to understand HIS implementation.

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  • 59.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Inter-organizational Information Systems and Interaction in Public vs. Private Sector: Comparing Two Cases2010Ingår i: Electronic Government: 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings / [ed] Wimmer, M.A., Chappelet, J-L., Janssen, M., Scholl, H., Berlin: Springer , 2010, s. 38-49Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper compares inter-organizational (IO) interaction and inter-organizational information systems (IOS) in public and private sector. The purpose of the paper is to explore differences and similarities between e-government and e-business focusing IOS and interaction. This is done in order to facilitate learning between the two fields. The point of departure is two case studies performed in private vs. public sectors. A comparative study is made using IO concepts from industrial markets that characterize an IO relationship (continuity, complexity, symmetry, and formality) and concepts that describe dimensions of such relationships (links, bonds, and ties). The results from the comparative study show that there are several similarities concerning interaction in relations between organizations in the two sectors. There are also differences depending on the level of analysis (empirical level vs. analytical level). The study shows the need to be explicit regarding organizational value, end-customer or client/citizen value and the type of objects that are exchanged in the interaction.

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  • 60.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Inter-organizational interaction in public and private sectors – a comparative study2013Ingår i: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 7, nr 4, s. 431-452Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose – This article compares inter-organizational (IO) interaction and inter-organizational information systems (IOS) to support IO interaction in public and private sectors. The purpose of the article is to explore and discuss differences and similarities between e-government and e-business focusing IOS and interaction. This is done in order to facilitate learning between the two fields. The point of departure is two case studies performed in private and public sectors.

    Design/methodology/approach – A comparative study of two cases in two sectors (private and public) is conducted. IO concepts from industrial markets that characterize an IO relationship (continuity, complexity, symmetry, and formality) and concepts that describe dimensions of such relationships (links, bonds, and ties) are used as analytical lenses. The empirical case study data, mainly generated from interviews, have been analyzed in a qualitative, interpretive way, using these central IO concepts from industrial markets (the IMP approach). This approach is in line with a strategy to use theory as a part of an iterative process of data collection and analysis.

    Findings – The findings in the present study show that there are several similarities concerning interaction in relations between organizations in the two sectors. There are also differences depending on the level of analysis (empirical level vs analytical level). The study shows the need to be explicit regarding organizational value, end-customer or client/citizen value and the type of objects that are exchanged in the interaction. This is presented in the article together with suggested refinements of the analytical framework used for understanding IO interaction. The latter finding is a contribution to the general field of interaction and network studies and also a contribution to the e-government field.

    Practical implications – This article is a point of departure to facilitate learning between the public and the private sectors focusing on IO relations and IOS. Learning between the two sectors is needed for researchers in the two areas as well as policy makers and practitioners developing e-government interaction and IOS.

    Originality/value – There are few articles addressing learning between the private and the public sector within the e-government area. Not at least when focusing IO issues. There is also a tendency that wheels are reinvented in the sectors and in the e-government research area. An important initiative in this article is to contribute in filling this gap by providing examples of a comparative analysis as well as understanding of how to perform such analyses of IO interaction.

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  • 61.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Managing e-Government Projects: a Comparative Case Study of two Inter-Organizational e-service Development Initiatives2008Ingår i: Proceedings of the 16th European Conference on Information Systems / [ed] Golden, W., Acton, T., Conboy, K., van der Heijden, H., Tuunainen, V.K., Galway: National University of Ireland , 2008, , s. 1716-1727s. 1716-1727Konferensbidrag (Refereegranskat)
    Abstract [en]

    E-government initiatives have large potentials in developing better services for citizens and a potential to transform government structures. However e-government initiatives face a number of challenges of complexity and risk - it is not an easy matter to realize its potentials. A key research issue for the e-government field, as well as the information systems field in general, is to understand why some projects progress to success while others end in failure. The main objective in this paper is to contribute to a better understanding of the progress and the success vs. failure in e-government development based on case studies of two inter-organizational e-service projects. The analysis in the paper is made from a) an e-government systems development life cycle perspective and b) a challenge and success factors perspective. The main result in this paper is that crucial success factors of an inter-organizational e-government project include project manager skills and position in the agency organization as well as when and how systems maintenance issues are introduced in the project. Criticism is presented concerning the life cycle model used in the analysis regarding this last matter. 

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  • 62.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Managing e-service development: comparing two e-government case studies2009Ingår i: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 3, nr 3, s. 248-270Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose – To contribute to a better understanding of the progress and the success vs. failure in e-government development, based on case studies of two inter-organizational e-service projects.

    Design/Methodology/Approach – The analysis in the paper is made from a) an e-government systems development life-cycle perspective and b) a challenge and success factor perspective. The point of departure is theory and a comparative analysis of two e-government projects.

    Findings – The main results in this paper are 1) a combination of perspectives (in a project stage and analysis grid) that can serve as a support when managing e-service development and 2) a set of identified crucial success factors within an inter-organizational e-government project including project manager skills and position in the agency organization as well as when and how systems maintenance issues are introduced into a project. Existing theory and perspectives are also criticised based on the present study.

    Practical implications – Lessons to learn from a challenge and success factors perspective in two different e-government projects, and suggestions to revise an e-government development life-cycle in order to perform a better practice in the field. The revised/developed project stage and analysis grid presented in the paper is one way to deal with the challenges related to the management of e-service development in the public sector.

    Originality/value – This paper addresses a number of challenges of complexity and risk that e-government initiatives face. It is not an easy matter to realize such initiatives’ potential. A key research issue for the e-government field, as well as the information systems field in general, is to understand why some projects progress to success while others end in failure. This is the niche for the present paper.

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  • 63.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Tekniska högskolan.
    Axelsson, Karin
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Tekniska högskolan.
    Roles of Theories and Models in Interactive Knowledge Creation - Reflections from a Business Network and IT Case Study2002Ingår i: Remeny, D. (Ed.) European Conference on Research Methodology for Business and Management Studies, April 29-30, Reading, UK, Reading: MCIL , 2002, s. 229-243Konferensbidrag (Refereegranskat)
  • 64.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Understanding Organizational Coordination and Information Systems: Mintzberg's Coordination Mechanisms Revisited and Evaluated2005Ingår i: Proceedings of the 13th European Conference on Information Systems / [ed] Bartmann D, Rajola F, Kallinikos J, Avison D, Winter R, Ein-Dor P, Becker J, Bodendorf F, Weinhardt C, 2005, s. 1634-1644Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper investigates organizational coordination and its relationship to computer-based information systems. As a basis for understanding organizational coordination and information system use, Mintzberg’s well-known set of coordination mechanisms is used as a point of departure in this paper. The set of coordination mechanisms is evaluated by applying it in an interpretive case study of a house building firm and confronting the set of mechanisms with other theories of coordination. The result of the evaluation shows that the applied set of coordination mechanisms does not sufficiently cover important aspects of organizational coordination and information system use, such as more dynamic issues (e.g. coordination history, external influence, emergent processes, concurrency and variation, and communication). The set of coordination mechanisms is, however, more sufficient when it comes to understanding formal division of labour, stable organizational structures and roles, and planned coordination.

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  • 65.
    Melin, Ulf
    et al.
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Axelsson, Karin
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Lundsten, Magnus
    Nutek - The Swedish Agency for Economic and Regional Growth.
    Talking to, not about, Entrepreneurs - Experiences of Public e-service Development in a Business Start Up Case2008Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper focuses on experiences from using focus groups in order to facilitate and to understand citizens-, in this case entrepreneurs-, needs regarding public e-services in a business start up phase. Most e-government efforts are motivated by dual goals of citizen benefit and agencies- internal efficiency. Rhetorical, this is a persuasive ambition, but in practice it often seems to be easier to focus agency efficiency, redesign of business processes and information systems than to find out what citizens really want. Therefore this paper discusses focus groups as a way of understanding entrepreneurs need regarding public e-services. In this paper the cooperation between researchers and practitioners in the development project also is discussed. Results presented in this paper shows that focus groups is a beneficial method in order to hear -the voice of the people- when developing public e-services. The researcher - practitioner cooperation that took place in the project is also identified as beneficial and fruitful for the process and the outcome.   

  • 66.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Löfstedt, Truls
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Understanding an Integrated Management System in a Government Agency – Focusing Institutional Carriers: Focusing Institutional Carriers2018Ingår i: Electronic Government. EGOV 2018 / [ed] Parycek, Peter; Glassey, Olivier; Janssen, Marijn; Scholl, Hans Jochen; Tambouris, Efthimios; Kalampokis, Evangelos; Virkar, Shefali, Springer International Publishing , 2018, s. 15-28Konferensbidrag (Refereegranskat)
    Abstract [en]

    Working with an integrated management system (IMS) is a challenging task. In public organizations, the formalization of an IMS including the communication of control mechanisms, rules, goals and culture are crucial. Several types of carriers are used in order to communicate the content in an IMS – both human actors and artefacts. An artefact studied in this paper is an intranet, as one carrier of the IMS. The purpose of this paper is to explore how institutional theory – focusing institutional carriers – can help us to understand how an IMS is represented through human actors and technology in a government agency. The conclusion is that the application of an institutional carrier perspective on an IMS can help us to understand the past and present, the role, and the relative success of such a system. An IMS can be aligned or misaligned related to three dimensions of structure, process and people. Achieving an aligned and legitimate IMS is crucial in order to achieve goals in an organization. The implications of this study are that further research and practice should give more attention to institutional carriers when studying and improving IMS.

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  • 67.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Söderström, Fredrik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Managing the development of e-ID in a public e-service context: Challenges and path dependencies from a life-cycle perspective2016Ingår i: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 10, nr 1, s. 72-98Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose– The purpose of this paper is to analyse and understand the contemporary management of electronic identification (e-ID) development to: identify and formulate challenges and reflect upon the use of a combination of perspectives. To generate knowledge on this issue, we investigate e-ID development in Sweden from: an e-government systems development lifecycle perspective and a project challenge and critical success factor (CSF) perspective. Design/methodology/approach– This is a qualitative case study covering an analysis of the three years in a larger project focusing e-ID in a public e-service setting. Empirical sources have been face-to-face interviews; official documents and different kind of forums for presentations and discussions in, for example, hearings arranged by authorities; meetings with the coordinating agency, and practitioners’ networks events. Findings– This study concludes that there are significant challenges involved in managing e-ID development because of its contextual and integrated character. Challenges involve the organization and management of the program and can be traced back to e-government, general project management literature and theory on path dependency. Based on this study, we can question, e.g. governance models, centralization and a narrow focus on the technical artefact. Our study is also an illustration of a possible way to analyse e-ID within an e-government initiative. Research limitations/implications– The present study shows that an e-ID can be considered as a back office-enabler for launching e-services, but also highlights the need for management of the artefact as an integral part of e-service development because it is intertwined with the use of e-services from a user perspective. This aspect together with the insights related to challenges and success factors including path dependency provides implications for future practice of e-ID management and development in particular and information systems artefact development in general. Originality/value– This paper addresses challenges related to the development of e-ID in a public e-service setting. Few studies have theoretically combined a lifecycle perspective on challenges and success factors related to e-ID development while also focusing different dimensions of path dependency as an example of a challenging area within a program frame. Studying e-ID as a contemporary phenomenon from a contextual perspective in line with sociomaterial thinking – with a focus on the interplay between technology and people –can also help us to understand and discuss artefact development in general.

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  • 68.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Söderström, Fredrik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Managing The Development Of Secure Identification - Investigating A National e-ID Initiative Within A Public e-Service Context2013Ingår i: Proceedings of the 21st European Conference on Information Systems, 2013Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper investigates the management of developing electronic identification (e-ID) within a public e-service context. e-ID is an important key enabler for secure identification, authentication and digital signing via the Internet and a part of e-service design. As users, and citizens, we become reliant on electronic solutions that give us a certain level of utility and trust, and use e-ID solutions to interact with local and central government in an e-service context. The management of e-ID development in a national context is the case in focus for investigation. Such development initiatives, and especially inter-organizational projects, face a number of challenges. Therefore it is a need for a more thorough understanding of e-ID development within a public e-service context. The purpose is to analyse the contemporary management of e-ID development in Sweden from: a) an e-government systems development life-cycle perspective and b) a project challenge and critical success factor perspective. This study concludes that there are significant challenges involved in managing integrated e-ID development. Challenges involve the organization and management of the program and can be traced back to e-government and general project management literature, but based on this study one can question, e.g. governance models, centralization, and a narrow focus on a technical artefact. Important implications from this paper are a call for further contextual studies of e-ID development, putting the user and organizational setting, path dependency, and governance models in focus.

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    Managing eID ECIS 2013 Melin et al
  • 69.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik.
    Wedlund, Tommy
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik.
    Project-based Learning: - An Emergent Framework for Designing Courses2009Ingår i: Information Systems Education Journal, ISSN 1545-679X, Vol. 7, nr 34, s. 3-11Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In this paper we elaborate on a framework, a set of guidelines, for teachers when designing project based courses. The emergent framework presented in this paper will focus on six themes: (1) overall course design, (2) project task, (3) project group, (4) examination, (5) feedback and (6) course evaluation and improvement and is initially grounded in theory and practice. The framework elaborated in this paper should support teachers' development of a professional autonomy within the norms of a professional group and an active curriculum.

  • 70.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Wedlund, Tommy
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Project-based Learning: An Emergent Framework for Designing Courses2006Ingår i: The Proceedings of the Information Systems Education Conference 2006, 2006Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we elaborate on a framework, a set of guidelines, for teachers when designing project based courses. The emergent framework presented in this paper will focus on six themes: (1) overall course design, (2) project task, (3) project group, (4) examination, (5) feedback and (6) course evaluation and improvement and is initially grounded in theory and practice. The framework elaborated in this paper should support teachers' development of a professional autonomy within the norms of a professional group and an active curriculum.

    Ladda ner fulltext (pdf)
    fulltext
  • 71.
    Melin, Ulf
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Wedlund, Tommy
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Hjalmarsson, Anders
    Högskolan i Borås.
    Keller, Christina
    Internationella Handelshögskolan i Jönköping.
    Modeller för lärandemål: Välreflekterad bedömning2010Rapport (Övrigt vetenskapligt)
  • 72.
    Nordström, Malin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Kunskapsinitiativet om systemförvaltning2008Ingår i: Sundsvall 42,2008, 2008, s. 43-44Konferensbidrag (Övrigt vetenskapligt)
  • 73.
    Nordström, Malin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Practitioners’ motives as a key issue in organizing practice research collaboration2011Ingår i: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 5, nr 1, s. 133-146Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Practice Research has evolved as a fruitful research paradigm in Information Systems (IS). In practice research case studies and other forms of intervention in local practices are central. Such studies require cooperation with practitioners. A researcher’s motives for conducting case studies are primarily to collect and analyze data for research purposes. A practice researcher also aims to develop scientific contributions of practical value. This article elaborates on the practitioners’ motives for participating in practice research using the case of a knowledge initiative (KI) concerning IS maintenance and evolution as an empirical example. KI has been arranged as a professional community in which practitioners (as KI members) and researchers have worked together to develop knowledge. By analyzing patterns of the KI members’ statements and engagements, we identify some tentative motives for practitioners to participate in practice research. The results show that their main motives are to influence research, increase their competence, being a part of a social community, and solve specific problems. With this in mind we are able to arrange for practice research cooperation that meets both researchers’ and practitioners’ motives. The article is concluded with key issues for organizing successful practice research collaboration

  • 74.
    Nordström, Malin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Tekniska högskolan.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Practitioners’ Motives for Participating in Practice Research: Experiences from a knowledge initiative in IS maintenance and evolution2011Ingår i: International and Inter-disciplinary Workshop on Practice Research, June 8, 2011, Helsinki, Finland, 2011Konferensbidrag (Övrigt vetenskapligt)
  • 75.
    Nordström, Malin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Exploring the Characteristics of Information Systems Maintenance: Defining Focus and Content through Objects2011Ingår i: Nordic Contributions in IS Research: Second Scandinavian Conference, on Information Systems, SCIS 2011, Turku, Finland, August 16-19, 2011. Proceedings / [ed] Salmela H, Sell A, Springer Berlin/Heidelberg, 2011, s. 112-123Konferensbidrag (Refereegranskat)
    Abstract [en]

    The purpose of this paper is to explore the characteristics of information systems (IS) maintenance within an IT and organizational setting. We discuss the characteristics of maintenance objects’ focus and content. Our results are based on qualitative case studies. In this paper a case study of a Swedish Bank is used to illustrate our discussion. Our findings show that maintenance objects can be defined by processes and/or functions or products and/or services within an organizational setting. This is done in order to increase a business perspective in maintenance management and to clarify roles of responsibility for organizational changes required from new IT capabilities. According to our findings maintenance objects can contain business solutions and IT solutions. This implies that business beneficial maintenance is supported by close cooperation between actors from the organizational setting and the IT organization. The result of the paper is a characterization of IS maintenance through definition of maintenance objects’ focus and content.

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  • 76.
    Persson, Anders
    et al.
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    e-Government challenges: Exploring inter-organisational aspects of e-service development2006Ingår i: Proceedings of the Fourteenth European Conference on Information Systems, ECIS 2006, Göteborg, Sweden, 2006 / [ed] Jan Ljungberg, Magnus Andersson, Göteborg: University of Gothenburg , 2006, s. 1419-1430Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we are applying inter-organizational concepts from the industrial/business network approach on empirical findings from an e-government case, in order to describe and better understand challenges in one-stop government e-service development. We analyze our case by using concepts that characterize an inter-organizational relationship in terms of its level of continuity, complexity, symmetry, informality, and its dimensions (links, bonds, and ties). The purpose of the paper is to explore how these theoretical concepts can help us focus on certain aspects of e-service development challenges. The empirical findings are collected within an on-going action research project for e-service development in the public sector in Sweden. The aim of the project is to develop one-stop government e-services for driver’s license matters as well as a web-based portal where these e-services and information about the driver’s license process will be easily accessible. Our conclusions are that the theoretical concepts helped us reach further understanding of the empirical case. In the spirit of the network approach, we focused on the present situation and been able to give a rather detailed and fine-grained picture of the problems and challenges in this context.

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    fulltext
  • 77.
    Sefyrin, Johanna
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Problematizing the needs of residents in the development of smart grid services2015Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    This paper reports from a pilot study conducted in an ongoing research project focusing on how users and their needs are being part of the development of smart grid services. The project aims to explore how development and use of services related to smart grids in homes might affect practices involving electricity consumption. The empirical material centers around an urban development project with a focus on social sustainability. So far only preliminary remarks can be made, and these points to that smart grid services are not in the center of attention, but rather taken for granted, and that the users are rather absent from the discussions. This indicates that the practices of which electricity consumption are part are not taken into consideration, but instead it is taken for granted that users shall adjust their needs based on information about electricity consumption patterns and prices.

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  • 78.
    Tillmar, Malin
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Företagsekonomi. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Wihlborg, Elin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Statsvetenskap. Linköpings universitet, Filosofiska fakulteten.
    Lindgren, Ida
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Industriell arbetsvetenskap. Linköpings universitet, Tekniska högskolan.
    IT systems in Public Administration: A Multi-disciplinary Perspective on Trust2010Konferensbidrag (Övrigt vetenskapligt)
  • 79.
    Veenstra, Anne Fleur van
    et al.
    TNO, Delft, the Netherlands.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Informatik. Linköpings universitet, Filosofiska fakulteten.
    Theoretical and practical implications from the use of structuration theory in public sector information systems research2014Ingår i: Proceedings of the European Conference on Information Systems (ECIS) 2014, Tel Aviv, Israel, June 9-11, 2014 / [ed] Avital, Leimeister and Schultze, 2014Konferensbidrag (Refereegranskat)
    Abstract [en]

    To gain better understanding of the development, implementation and use of information technology(IT), many scholars in the field of information systems (IS) use structuration theory (ST). However, STis, so far, more seldom applied to, and reflected upon, in studies of public sector IS to account for(unexpected) outcomes of IT development and implementation. This paper creates an overview of theuse of ST in studies on public sector IT in order to identify theoretical and practical implications forthe digital public sector. Most (ten out of twelve) papers in this field apply ST to empirical studies,while three papers were found to adapt ST to fit public sector settings, and none were found tocritically address ST. While ST as a lens for studying public sector IT was thus seen to have practicalusefulness, theoretical usefulness is still underdeveloped regarding theory adaption andcontextualization. Based on this study we argue that there is a need to further investigate the risksassociated with the transfer to the public sector as it is important to achieve conscious adaptation anduse of ST in public sector IS in order to progress with using ST in that context.

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  • 80.
    Wedlund, Tommy
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Tekniska högskolan.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Tekniska högskolan.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Tekniska högskolan.
    Learning Outcomes in Use: Project-Oriented Education from a Teacher’s Perspective2009Ingår i: In The Proceedings of the Information Systems Education Conference 2009, v 26, Washington DC: §1554, 2009, s. 11-Konferensbidrag (Refereegranskat)
  • 81.
    Wedlund, Tommy
    et al.
    Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Melin, Ulf
    Linköpings universitet, Filosofiska fakulteten. Linköpings universitet, Institutionen för datavetenskap, VITS - Laboratoriet för verksamhetsinriktad systemutveckling.
    Project-Oriented Education - Managing Three Simultaneous Processes2006Ingår i: Higher Education Close Up 3,2006, Lancaster University: ACM Press , 2006Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    In this paper, we describe how to manage teacher activities in three simultaneous processes in project-oriented education. We present these processes in the context of a project-oriented course and give examples of how teachers can apply them, both horizontally within a process and vertically in time between the processes. The examples are applied to the students- individual learning process, the project team process, and the project process. Students learn according to an individual learning process which begins by building on each student-s concrete experience and ends by testing the new knowledge in new situations. Project teams can reach the performing stage only if they are able to work together to complete the project tasks; this is the project team process. The project process consists of understanding the project environment, project management knowledge, and the application area for the project. Project-oriented education has been applied to undergraduate courses at Linköping University. Experiences from these courses are discussed and analysed in the paper. 

  • 82.
    Wedlund, Tommy
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Axelsson, Karin
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Melin, Ulf
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, VITS - Laboratoriet för verksamhetsinriktad systemutveckling. Linköpings universitet, Filosofiska fakulteten.
    Towards a Model for Learning Outcomes: Experiences from a Project-Oriented Course2010Ingår i: ISECON2010, 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper describes an overall model that can be used by a teacher when working with learning outcomes. The model is presented in the context of a project-oriented course and contains three stages. It describes how a teacher can: (1) create a learning breakdown structure with learning modules; (2) define learning activities including feedback, assessment, and examination activities for the learning module; and (3) develop a learning chart that visualises how the learning should be accomplished. The description of the three stages can also be applied to general steps when developing a Gantt chart with project management tools. The work starts in a course with analysing the learning outcomes in the syllabus and breaking it down into learning modules. A learning activity list is subsequently created, which identifies attributes that are associated with each learning activity. This list also includes activities for feedback, assessment and examination of each learning module. Finally, work begins to create relationships between the learning outcomes and learning activities on a calendar-based time axis, which leads to the development of a learning chart. The experiences discussed and analysed here are based on project-oriented education in the context of an undergraduate course at a Swedish university.

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