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  • 1.
    Valtakoski, Aku
    et al.
    Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences. Karlstad Univ, Sweden.
    Glaa, Besma
    Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Science & Engineering.
    Beyond templates: methodological reporting practices and their impact in qualitative service research2024In: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 35, no 6, p. 66-108Article in journal (Refereed)
    Abstract [en]

    PurposeThe study aims to promote the use of qualitative methods in service research by investigating how these methods are reported in service journals, how the level of reporting has evolved and whether methodological reporting influences the downloads or citations received by qualitative articles.Design/methodology/approachMethodological reporting practices were identified through content analysis of 318 qualitative articles published in three major service research journals and comparison with prior methodological literature. Regression analysis was used to test how the level of methodological reporting influences article downloads and citations.FindingsThe study identifies 29 reporting practices related to 9 key methodological reporting areas. The overall level of methodological reporting in published qualitative articles has increased over time. While differences in the level of reporting between service journals persist, they are narrowing. The level of methodological reporting did not influence downloads or citations of qualitative articles.Research limitations/implicationsService scholars using qualitative methods should pay attention to methodological reporting as it can improve the chances of being published. Factors such as theoretical contributions are likely to have a greater influence on article impact than methodological reporting.Originality/valueNo prior study has explored methodological reporting practices across different qualitative methodologies or how reporting influences article impact. For authors, reviewers and editors, the study provides an inventory of reporting practices relevant for evaluating qualitative articles, which should lower barriers for qualitative methods in service research by providing practical guidelines on what to focus on when reporting and assessing qualitative research.

  • 2.
    Gebauer, Heiko
    et al.
    Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
    Glaa, Besma
    Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Science & Engineering.
    Witell, Lars
    Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
    Transforming service-centric business models during core technology innovations: The case of electric vehicles2022In: Book of Abstracts, 9th International Conference on Business Servitization (ICBS), 2022Conference paper (Refereed)
  • 3.
    Besma, Glaa
    et al.
    Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Science & Engineering.
    Ingrid, Mignon
    Chalmers Univ Technol, Sweden.
    Identifying gaps and overlaps of intermediary support during the adoption of renewable energy technology in Sweden - A conceptual framework2020In: Journal of Cleaner Production, ISSN 0959-6526, E-ISSN 1879-1786, Vol. 261, article id 121178Article in journal (Refereed)
    Abstract [en]

    This paper provides new understanding on how intermediary actors support the adoption of renewable electricity technology. While intermediaries complement each other in different phases of the process, there are also gaps and overlaps in the support that they provide. Results indicate that there is a great need of improving the communication among intermediaries and of a higher level of coordination among the tasks performed. Fostering the widespread adoption of renewable energy technologies is one of the most important drivers to limit the irreversible consequences of global warming that the world is facing today. However, the process of adopting such innovations is often complex and challenging. Previous studies have recognized the crucial role of intermediaries in facilitating the adoption process. Yet, little is known about how different intermediaries support the various adoption process phases, which intermediary type does what, and whether there are support gaps or overlaps among them. The authors of this paper contribute to previous research on innovation adoption and innovation intermediaries based upon research on the adoption context of renewable energy technologies in Sweden. They gathered secondary data and semi-structured interviews with nineteen intermediaries who support the adoption process of renewable energy technologies. The finding of this paper has implications on policy design, with regard, to how intermediaries can better perform in a technology diffusion context and to how intermediaries can be coordinated to provide better services during the different phases of the adoption process. (C) 2020 Elsevier Ltd. All rights reserved.

  • 4.
    Fried, Andrea
    et al.
    Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
    Glaa, Besma
    Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Science & Engineering.
    Introduction to Deviance in a World of Standards2020In: Understanding Deviance in a World of Standards / [ed] Andrea Fried, Oxford University Press, 2020Chapter in book (Refereed)
    Abstract [en]

    Standards have become widespread regulatory tools that are set to promote global trade, innovation, efficiency, and quality. They contribute significantly to the creation of safe, reliable, and high quality services and technologies to ensure human health, environmental protection, or information security. Yet intentional deviations from standards by organizations are often reported in many sectors, which can either contribute to or challenge the measures of safety and quality they are designed to safeguard.Why then, despite all potential consequences, do organizations choose to deviate from standards in one way or another? This book uses structuration theory - covering aspects of both structure and agency - to explore the organizational conditions and contradictions under which different types of deviance occur. It provides empirical explanations for deviance in organizations that go beyond an understanding of individual misbehaviour where mainly a single person is held responsible. Case studies of software-developing organizations illustrate insightful generalizations on standards as a mechanism of sensemaking, resource allocation, and sanctioning, and provide ground to re-think corporate responsibility when deviating from standards in the 'audit society'.

  • 5.
    Glaa, Besma
    et al.
    Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Science & Engineering. Karlstad University, Sweden.
    Kristensson, Per
    Karlstad University, Sweden.
    Witell, Lars
    Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences. Karlstad University, Sweden.
    Service teams and understanding of customer value creation2019In: Service innovation for sustainable business: stimulating, realizing and capturing the value from service innovation / [ed] Per Kristensson, Peter Magnusson, Lars Witell, Singapore: World Scientific, 2019, p. 117-133Chapter in book (Refereed)
    Abstract [en]

    Key takeaways

    1. The research concerns what type of teams exist in service firms and what the literature has identified as their key characteristics.

    2. This chapter reports on how the configuration of teams used for new service development (in this chapter referred to as “service teams”) affects the understanding of the customer value creation process.

    3. The shift from products to services can be described as a change from value creation through the product’s efficiency alone to value co-creation through the product’s efficiency and effectiveness within the customer’s production process. A value driver that has a certain effect will over time lose this effect; to continue to co-create value, resources have to be com-mitted to activate new value drivers in the business relationship.

    4. The chapter concerns service teams and is relevant for most types of firms.

    5. Those interested in this chapter may also find Chapters 8 and 12 interesting

  • 6.
    Taghipour, Atour
    et al.
    University of of le Havre, Le Havre, France.
    Glaa, Besma
    Linköping University, Faculty of Science & Engineering. Linköping University, Department of Management and Engineering, Business Administration.
    Zoghlami, Nesrine
    Ecole Centrale de Lille, Lille, France.
    Network coordination with minimum risk of information sharing2014In: 2014 International Conference on Advanced Logistics and Transport, ICALT 2014, Institute of Electrical and Electronics Engineers (IEEE), 2014, no 6864115, p. 184-188Conference paper (Refereed)
    Abstract [en]

    This paper presents a general approach to coordinate a divergent supply network with one supplier and some manufacturers. Our objective is to show that network coordination can be achieved without sharing the strategic information which can be considered as a risk for independent organizations. © 2014 IEEE.

  • 7.
    Glaa, Besma
    et al.
    Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Science & Engineering.
    Zoghlami, Nesrine
    Ecole Centrale de Lille, Lille, France.
    Taghipour, Atour
    Le Havre University, Le Havre, France.
    Outsourcing and Off-shoring Healthcare Services: A way to cut the costs and improve quality2014In: 2014 INTERNATIONAL CONFERENCE ON ADVANCED LOGISTICS and TRANSPORT (ICALT 2014), Institute of Electrical and Electronics Engineers (IEEE), 2014, p. 189-194Conference paper (Refereed)
    Abstract [en]

    Cutting the costs of healthcare services and improving the quality of care are the major goals of every healthcare system around the world. With the acceleration of globalization, healthcare services were not immune from these forces and were impacted by the explosion of healthcare outsourcing and off-shoring. In this paper, we will try to explore outsourcing and off-shoring healthcare services as a way of cutting costs and improving quality of care and we will analyze the cost effectiveness of healthcare intervention and compare its values between home country and outsourcing countries.

  • 8.
    Glaa, Besma
    Sciences et Technologies, Université de Lille, France.
    Contribution à la conception et l'optimisation d'un système d'aide à la gestion des urgences2009Doctoral thesis, monograph (Other academic)
    Abstract [fr]

    La prise en charge des urgences est l'une des missions principales des établissements de santé. Ces derniers, au travers de la structure d'urgence, ont du depuis les années 90, répondre à une demande exponentielle de soins non programmés, ce qui a posé le problème du dimensionnement de la structure et de ses moyens. Cette situation a provoqué des problèmes organisationels énormes. Face à cette situation, les décideurs hospitaliers manquent d'outils qui sont indispensables pour redimensionner les ressources humaines et matérielles et pour planifier la prise en charge des urgences. En réponse à ces besoins, cette thèse propose une démarche d'aide à la gestion des systèmes de prise en charge des urgences. Cette démarche aborde trois principaux problèmes. Dans un premier temps, nous nous focalisons sur la modélisation des processus de prise en charge des urgences et ses principales filières. Cette modélisation, couplée à la simulation de flux, nous permettra d'analyser le fonctionnement de la structure et de déterminer les paramètres influents la prise en charge des urgences. Nous nous intéressons, dans un second temps, à l'affectation des personnels infirmiers en tenant compte de leur profil de compétence à l'aide de la programmation linéaire. Enfin, nous étudierons le problème de prise en charge des urgences vitales intrahospitalières. A l'aide d'une modélisation réunie avec une simulation, nous procédons à une démarche de conception et d'évaluation de la chaine de survie intrahospitalière. Nous abordons, dans cette dernière étape, la question de d'affectation de l'équipe mobile de réanimation d'urgence ainsi que …

  • 9.
    Glaa, Besma
    et al.
    Ecole centrale de Lille, LAGIS UMR CNRS, Villeneuve d'Ascq, France.
    Hammadi, S.
    Ecole centrale de Lille, LAGIS UMR CNRS, Villeneuve d'Ascq, France.
    Tahon, C.
    LAMIH UMR CNRS 8530, UVHC-University of Mont Houy, Valenciennes, France.
    Modeling the emergency path handling and emergency department simulation2006In: 2006 IEEE International Conference on Systems, Man and Cybernetics, IEEE conference proceedings, 2006, Vol. 6, p. 4585-4590Conference paper (Refereed)
    Abstract [en]

    The emergency department in a hospital, as its name implies, is a facility to be utilized by those who require emergency medical care. This paper introduces the longitudinal organization of the patient handling called "emergency path" and it discusses the application of the company modelling methods especially the GRAI methodology in the emergency department. The goal is to optimize these paths and to improve the quality of the patient handling while mastering the costs. The development of this model was based on the ED and three geriatrics, neurology and traumatology services. Simulation was used in this paper to assess the effects of some changes at the ED of the Medical Center of Valenciennes in France. Our survey is integrated into the regional project whose theme are the emergency paths that have just been created at the ED of Valenciennes Hospital center and will contribute to the ED service project achievement.

1 - 9 of 9
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