Purpose: The main purpose is to describe and analyse the impact that the implementation of an advanced planning system (APS) has on the tactical planning level at a steel processing company. This is done in terms of analysing changes in the tactical planning processes, effects on company performance, and how APS is used in a practical planning context.
Design/methodology/approach: This research is based on a longitudinal case study in the process industry. The case company, a highend steel producer, has been studied during several years using a combination of data sources: literature reviews, interviews, archival records, attending meetings, workshops and seminars, etc.
Findings: This case study points to the fact that implementing an APS and reorganizing the planning department and the planning processes are mutually dependent. The positive effects at the tactical planning level (in terms of service levels, fast and reliable order promises, more accurate forecasts) could not have been realized without the APS. On the other hand, APS could not have been effectively utilized without the organizational change.
Research limitations/implication: The results presented in this paper are based on a single-case study, but in the context of our literature review and other case studies the findings are still valid and an important step towards better understanding of the practical use of APS.
Practical implications: The process descriptions, lessons learnt and issues encountered in case studies like this should be helpful to practitioners on their way to implement APS, and companies seeking new ways to improve their planning can use this research to investigate the use of an advanced planning system.
Originality/value: Studies on the practical use of standard APS software are still scarce. As such this paper provides enhanced knowledge and understanding on the use of APS in an industry setting.