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  • 1.
    Sandberg, Erik
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Wangwacharakul, Promporn
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Developing dyadic collaboration in second hand fashion retail – A dynamic capabilities perspective2023Ingår i: Proceedings of the 27th International Symposium on Logistics / [ed] A. Potter, KS. Pawar, 2023Konferensbidrag (Övrigt vetenskapligt)
  • 2.
    Wangwacharakul, Promporn
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Managing Quality in Multinational Company – The Tale of Stars and Orbit2023Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper studies cross-cultural differences in perceptions of QM principles and their operationalization in two facilities of a multinational company situated in different countries. Based on loosely coupled system and rubber band model, a strategy managing the quality for multinational companies is suggested.  The headquarter should establish a global quality strategy and promote common perceptions of QM principles, but allow for local adaptation of QM practices at operation level since subsidiaries may have different means to achieve the common quality. Also, the rotating managers help promoting the global quality strategy at the subsidiaries and strengthening the bond across facilities.

  • 3.
    Wangwacharakul, Promporn
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Sandberg, Erik
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Value Creation in Textile Circular Supply Chains – a Systematic Literature Review2023Konferensbidrag (Refereegranskat)
  • 4.
    Navarro, Priscilla
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Haag, Linnea
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Wangwacharakul, Promporn
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Martin, Jason
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Closing The Gap Between Classroom And Reality Through Virtual Bridges2022Ingår i: Proceedings of the 18th International CDIO Conference, hosted by Reykjavik University, Reykjavik Iceland, June 13-15, 2022. / [ed] Maria Sigridur Gudjonsdottir, Haraldur Audunsson Arkaitz Manterola Donoso, Gudmundur Kristjansson Ingunn Saemundsdóttir, Joseph Timothy Foley, Marcel Kyas, Angkee Sripakagorn, Janne Roslöf, Jens Bennedsen, Kristina Edström, Natha Kuptasthien, Reidar Lyng, Reykjavík: Reykjavík University , 2022, s. 929-940Konferensbidrag (Refereegranskat)
    Abstract [en]

    Online guest lectures serve as an important learning activity for students to bridge the gap between the classroom and the reality of business and has become common during the Covid19 pandemic. Such lectures enable students to better link theories and concepts to practice and can provide valuable network opportunities for students by facilitating contact with professionals in their field of studies. Online guest lecturing has also proven to have benefits for the course administration such as an easier allocation of guest lecturers and a more effective use of resources.

    This paper is part of a pre-study for determining the opportunities and challenges that online guest lecturing can have for students of engineering and management programs at a master level. Specifically, the purpose of the pre-study is to explore how online guest lectures are perceived among students and course directors, and how they can be improved. The method used involves a narrative literature review and an empirical pre-study.

    The results suggest that online guest lectures allow students to enhance their knowledge on the course contents and allow them to make more informed career choices. They also suggest that course directors use guest lectures as a means for inspiring and supporting the learning of the students. However, the results also suggest that students can adopt a more passive role in online guest lectures compared to face-to-face guest lectures. Learning in online guest lectures could be enhanced when connected to learning activities that support them, e.g., follow-up seminars, assignments, and reflection documents.

    In terms of implications, this study presents course directors and students’ perceptions of online guest lectures, as well as presents improvement suggestions for course directors and guest lecturers when planning and performing guest lectures in university courses to enhance learning among students.

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  • 5.
    Wangwacharakul, Promporn
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Medina, Silvia Marquez
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling. Linköpings universitet, Tekniska fakulteten.
    Poksinska, Bonnie
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Cross-cultural comparability of customer satisfaction measurement - the case of mobile phone service providers2021Ingår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 13, nr 2, s. 236-252Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose Customers from different cultures might have different expectations and perceptions of quality, leading to different levels of satisfaction. Together with the construct and measurement equivalence issues of cross-cultural surveys, this raises the question of the comparability of customer satisfaction measurements across countries. The purpose of this study is to evaluate the survey method of anchoring vignettes as a tool for improving the comparability of customer satisfaction measurements across countries and to shed some light on cultural influences on customer satisfaction measurements. Design/methodology/approach Based on the models of American Customer Satisfaction Index and European Performance Satisfaction Index, the authors designed and conducted a survey using the method of anchoring vignettes to measure and compare customer satisfaction with mobile phone services in four countries - Costa Rica, Poland, Sweden and Thailand. The survey was carried out with young adults aged 20-30 years, who were mostly university students. Findings This study demonstrates how anchoring vignettes can be used to mitigate cultural bias in customer satisfaction surveys and to improve both construct and measurement equivalence of the questionnaire. The results show that different conclusions on cross-cultural benchmarking of customer satisfaction would be drawn when using a traditional survey compared to the anchoring vignettes method. Originality/value This paper evaluates the survey method of anchoring vignettes as a potential quantitative research method for studying customer satisfaction across countries. The results also contribute to customer satisfaction research as these shed some light onto how culture influences customer satisfaction measurements. The practical implication for firms and managers is that allocating resources among different countries based on traditional customer satisfaction surveys may be misleading.

  • 6. Beställ onlineKöp publikationen >>
    Wangwacharakul, Promporn
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Managing Quality in Cross-cultural Settings2020Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [sv]

    När företag blir alltmer multinationella, med dotterbolag i olika länder och globala kunder, så möter de utmaningar i att bedriva kvalitetsutveckling som berör kulturell mångfald. Under de senaste decennierna har forskning på kvalitetsutveckling i mångkulturella sammanhang växt fram. Denna forskning syftar till att förstå sambandet mellan kultur och kvalitetsutveckling samt att stödja kvalitetsutveckling i olika kulturella kontexter. Detta forskningsfält ökar i betydelse i takt med den ökande globaliseringen. Trots det kvarstår behovet av att identifiera utmaningarna med kvalitetsutveckling i mångkulturella sammanhang. Detta leder även till behovet att utveckla ett instrument för att förstå kulturell mångfald i kvalitetsutveckling, både utifrån ett internt perspektiv, relaterat till de medarbetarna, men också utifrån ett externt perspektiv, relaterat till kunder.

    Denna avhandling syftar till att ge insikter i hur kvalitetsutveckling bedrivs i mångkulturella sammanhang och fokuserar på både multinationella företag samt företag som har globala kunder. Tre studier har genomförts vilka har kombinerat både kvalitativa och kvantitativa metoder. I den första studien genomfördes en fallstudie för att utforska forskningsfältet och identifiera utmaningar i hur multinationella företag arbetar med kvalitetsutveckling relaterat till kulturell mångfald. I den andra studien utvecklades ett instrument baserat på en enkät som utifrån så kallade förankringsvinjetter sökte öka förståelsen för kulturell mångfald i kvalitetsutveckling. Detta instrument tillämpades sedan i två olika kontexter. I den tredje studien kombinerades en intervjubaserad studie med en fallstudie, där flera olika metoder användes, för att ytterligare undersöka och befästa resultaten från de två första studierna samt ge förslag på olika strategier för att bedriva kvalitetsutveckling i multinationella företag.

    Avhandlingen identifierar tre huvudsakliga utmaningar i kvalitetsutveckling för multinationella företag: 1) att översätta och implementera ansatser för kvalitetsutveckling; 2) att motivera och involvera medarbetare i kvalitetsarbete; samt 3) att etablera gemensamma värderingar inom kvalitetsutveckling bland medarbetare. Vidare så föreslås ett instrument baserat på förankringsvinjetter för att kunna studera resultatet av kvalitetsutveckling mellan dotterbolag samt mäta kundtillfredsställelse över landsgränser. Detta instrument bidrar till att bättre förstå kulturell mångfald och ökar möjligheten att jämföra resultat från enkätundersökningar när effekterna av kvalitetsutveckling skall mätas. När det gäller möjliga strategier pekar resultaten på att det behövs global integrering när kvalitetskulturen är svag. På längre sikt bör företag främja de tekniska aspekterna av kvalitetsutveckling för att skapa en grund för kvalitetsledningssystem och en förståelse för gemensamma värderingar och mål. Därmed kan en stark kvalitetskultur etableras och företag kan gynnas genom lokala anpassningar av hur kvalitetsarbetet styrs i praktiken.  

    Delarbeten
    1. Cultural Aspects when Implementing Lean Production and Lean Product Development: Experiences from a Swedish Perspective
    Öppna denna publikation i ny flik eller fönster >>Cultural Aspects when Implementing Lean Production and Lean Product Development: Experiences from a Swedish Perspective
    2014 (Engelska)Ingår i: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 18, nr 1, s. 125-140Artikel i tidskrift (Övrigt vetenskapligt) Published
    Abstract [en]

    Lean principles and methods, originating in a Japanese cultural context, have spread to a large number of companies throughout the world. The aim of this case study research is to identify and compare national cultural aspects that influence Lean Production and Lean Product Development implementation in Swedish companies. Data were collected through questionnaires, interviews and an industrial workshop with Swedish Lean practitioners. The study shows that some sub-areas in Lean, such as value definition, control systems, leadership, team development, knowledge management, and strategies, are highly dependent on contextual factors related to human, cultural and organizational aspects. These are related to the national culture and should be considered to a higher extent for successful sustainable implementation of Lean in different cultural contexts. As for implementing Lean in Sweden, national cultural characteristics, such as individualism, autonomy and supportive management style fit well with Lean thinking.

    Nyckelord
    National cultural characteristics; organizational development; case study
    Nationell ämneskategori
    Ekonomi och näringsliv Globaliseringsstudier
    Identifikatorer
    urn:nbn:se:liu:diva-122733 (URN)10.12776/qip.v18i1.321 (DOI)
    Tillgänglig från: 2015-11-18 Skapad: 2015-11-18 Senast uppdaterad: 2020-03-10Bibliografiskt granskad
    2. Using anchoring vignettes to study quality management across cultures
    Öppna denna publikation i ny flik eller fönster >>Using anchoring vignettes to study quality management across cultures
    2017 (Engelska)Ingår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 9, nr 3/4Artikel i tidskrift (Refereegranskat) Published
    Nationell ämneskategori
    Teknik och teknologier
    Identifikatorer
    urn:nbn:se:liu:diva-162111 (URN)
    Tillgänglig från: 2019-11-19 Skapad: 2019-11-19 Senast uppdaterad: 2021-09-30
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  • 7.
    Berglund, Martina
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten. Linköpings universitet, HELIX Competence Centre.
    Smeds, Magdalena
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten. Linköpings universitet, HELIX Competence Centre.
    Wangwacharakul, Promporn
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Martin, Jason
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten. Linköpings universitet, HELIX Competence Centre.
    Quality and equality?: A gender perspective on quality management research2019Ingår i: Proceedings of the 22nd QMOD-ICQSS Conference 2019: Leadership Strategies for Quality, Sustainability and Innovation in the 4th Industrial Revolution / [ed] Su Mi Dahlgaard-Park, Jens J. Dahlgaard, 2019Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    Purpose: The aim of this paper is twofold, to investigate the representatio n of female researchers in QMOD publications and to describe in what way a gender perspective has beenapplied within QMOD publications.

    Design/Methodology/Approach: The paper is based on a literature review an d analysis ofthe papers in the QMOD proceedings for ever y other year from 2012 to 2018. After excluding papers where gender could not be identified for the first or second author, the final sampleincluded 555 papers. The papers were analysed with respect to gender in authorship, nationality, type of paper, QM research area, domain and gender perspective. Analysis of quantitative data was made with SPSS and Chi square testing. The papers with a gender perspective were further categorized through qualitativ e content analysis.

    Findings: The quantitative analysis showed that gender representation of first authors were 43.2% female and 56.8% male. Males accounted for most of the single authored papers (61%). The most common research areas and domains differed between genders. Female studied lean and research on employee and student related areas and the domains education and health care to a greater extent than males. Males, to a greater extent studied quality management in general and reliability and safety related topics and the domain manufacturing. Eighteen papers with a gender perspective were identified. These originated from 13 different countries and there were equal number of female and male first authors . A major topic was customer or user focus in pr oduct or service development with a dominance of papers focusing on the service sector.

    Practical implications: For researchers the results of the study demonstrate that there is stilla general need to increase the awareness of gender issues in QM research, both in terms of ensuring that ge nder issues are integrated in research projects and that any gender is not underrepresented in specific research roles. In product development there may also be a nuntapped potential in further quality development of products and services by focusing more on gender.

    Originality/Value of paper: There are no similar studies within the QM field. Gender is an area receiving increased interest within academia in terms of reques ts from research funding and increased awareness in higher education. The study shows that t here is a need for increased attention on gender issues within QM research.

  • 8.
    Wangwacharakul, Promporn
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Quality Management in Cross-cultural Settings – Challenges and Possibilities for Quality Managers2019Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper aims to present challenges of quality management in cross-cultural settings and suggest possible handling strategies for quality managers based on a multiple case study. The result suggests that management leadership, employee engagement and empowerment, and continuous improvement are the QM values affected the most by national culture of subsidiaries. However, the degrees of discrepancy depend on the strength of organizational culture. Hence, the suggested handling strategy is to educate employees with standardized QM techniques and tools to establish means and measures for QM values that are promoted via strong organizational culture focusing on quality and customers.

  • 9.
    Wangwacharakul, Promporn
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Using anchoring vignettes to study quality management across cultures2017Ingår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 9, nr 3/4Artikel i tidskrift (Refereegranskat)
  • 10.
    Wangwacharakul, Promporn
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Cross-Cultural Challenges in Product Realization Process2015Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    With increased global competition, companies need to diversify their product realization process to gain advantages offered by different geographical areas. However, different cultural backgrounds of people and companies situated around the world can lead to challenges in crosscultural collaboration. Taking into account the whole product realization process, this thesis focuses on the three main areas of the product realization research field: product development, product introduction, and production ramp-up/serial production. The aim is to identify crosscultural challenges in the product realization process and contribute to knowledge on possible strategies facilitating a cross-cultural collaboration.

    This thesis is based on a qualitative research approach. First, a systematic literature review was conducted to explore the research field and gain more understanding regarding challenges in cross-cultural human collaboration. Then, case study methodology was adopted to explore cross-cultural transfer of management concepts and possible strategies to facilitate crosscultural human collaboration.

    Results reveal that cross-cultural challenges exist both directly, when people from different cultural backgrounds work together, and indirectly, when management concepts are transferred across cultural contexts. In the case of human collaboration, different cultures lead to crosscultural challenges such as misunderstanding, tensions at work, difficulties in communication and knowledge transfer as well as a mismatch in resource planning and control. Regarding transfer of management concepts, there is a cultural imprint in management concepts causing challenges when they are implemented in a different culture. However, this is a two-way adaptation in which both the organization and some principles of the management concepts can be adapted to better fit with each other during the implementation process.

    The study also suggests that Quality Management is a possible strategy to mitigate crosscultural challenges in human collaboration. Quality Management may serve as a guideline to establish working procedures to facilitate collaboration and help employees overcome cultural boundaries.

    Delarbeten
    1. The Influences of National Culture on Product Development and Industrialization: A Systematic Literature Review
    Öppna denna publikation i ny flik eller fönster >>The Influences of National Culture on Product Development and Industrialization: A Systematic Literature Review
    (Engelska)Manuskript (preprint) (Övrigt vetenskapligt)
    Abstract [en]

    Increased globalization provides both opportunities and challenges. It requires the development of new means of collaboration within cross-national functional groups, processes, and projects related to product development and industrialization (PD&I). The objective of this paper is to review the relevant research on national cultural issues in the context of multicultural collaborations in PD&I. Findings are reported concerning national cultures, cultural challenges, and key findings show that previous research is mostly a comparison of different national cultures in a specific phase of PD&I. The review reveals that most studies have looked at crosscultural issues related to product development rather than industrialization. Furthermore, Power Distance, Individual vs. Group Identity, and relation to time and environment are considered to be key cultural factors that influence global collaboration, as they have impact on the innovative knowledge transfer process. Further research is suggested to examine cultural issues in relation to all aspects of PD&I, especially the industrialization process, which has only been the subject of a few research studies. A need to further explore cultural effects in the PD&I research field has also been identified. Future research should address how to utilize, integrate, and operationalize culture research into a wide span of business practices in different phases of the PD&I.

    Nyckelord
    Cross-cultural, organizational performance, international collaboration, product realization
    Nationell ämneskategori
    Ekonomi och näringsliv Globaliseringsstudier
    Identifikatorer
    urn:nbn:se:liu:diva-122732 (URN)
    Tillgänglig från: 2015-11-18 Skapad: 2015-11-18 Senast uppdaterad: 2018-01-10Bibliografiskt granskad
    2. Cultural Aspects when Implementing Lean Production and Lean Product Development: Experiences from a Swedish Perspective
    Öppna denna publikation i ny flik eller fönster >>Cultural Aspects when Implementing Lean Production and Lean Product Development: Experiences from a Swedish Perspective
    2014 (Engelska)Ingår i: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 18, nr 1, s. 125-140Artikel i tidskrift (Övrigt vetenskapligt) Published
    Abstract [en]

    Lean principles and methods, originating in a Japanese cultural context, have spread to a large number of companies throughout the world. The aim of this case study research is to identify and compare national cultural aspects that influence Lean Production and Lean Product Development implementation in Swedish companies. Data were collected through questionnaires, interviews and an industrial workshop with Swedish Lean practitioners. The study shows that some sub-areas in Lean, such as value definition, control systems, leadership, team development, knowledge management, and strategies, are highly dependent on contextual factors related to human, cultural and organizational aspects. These are related to the national culture and should be considered to a higher extent for successful sustainable implementation of Lean in different cultural contexts. As for implementing Lean in Sweden, national cultural characteristics, such as individualism, autonomy and supportive management style fit well with Lean thinking.

    Nyckelord
    National cultural characteristics; organizational development; case study
    Nationell ämneskategori
    Ekonomi och näringsliv Globaliseringsstudier
    Identifikatorer
    urn:nbn:se:liu:diva-122733 (URN)10.12776/qip.v18i1.321 (DOI)
    Tillgänglig från: 2015-11-18 Skapad: 2015-11-18 Senast uppdaterad: 2020-03-10Bibliografiskt granskad
    3. Quality management – a means to bridge cultural differences?
    Öppna denna publikation i ny flik eller fönster >>Quality management – a means to bridge cultural differences?
    2014 (Engelska)Manuskript (preprint) (Övrigt vetenskapligt)
    Abstract [en]

    Purpose – The aim of the paper is to explore how quality management (QM) principles can be used to mitigate cross-cultural challenges in new product introduction across national borders.

    Design/Methodology/Approach – Data for this longitudinal case study were collected through semi-structured interviews in the planning phase, during and after a product introduction involving one Swedish and one Chinese company. In total, 35 interviews were conducted with employees and managers from several organizational functions in Sweden and China.

    Findings – Several challenges in the collaboration project were revealed that affected the product realization process. The study showed that QM dimensions may be used to handle the cross-cultural challenges. Strategy and leadership are essential in terms of top management support to set a high priority for the cross-cultural collaboration projects. The study demonstrated that lack of understanding of cultural differences negatively affected the product realization process and product quality, and that these outcomes could be mitigated by a QM approach. The means that may be used include continuous improvements, the development of measurement systems and the use of checklists. Employee development and involvement, finally, is an important QM dimension for cross-cultural management in order to set the same understanding and standards throughout the whole project.

    Practical implications – The results demonstrate the strong need to take a systematic approach to work on quality issues in cross-cultural collaboration contexts. Furthermore the study shows that specific attention needs to be paid to understanding cultural differences, as these may have significant impact on quality outcome. Knowledge about cultural characteristics should be integrated in the QM model and tools to mitigate cross-cultural challenges.

    Originality/Value of paper – This paper proposes the possibility of using quality management as a means to mitigate cultural challenges in cross-cultural product introduction.

    Nyckelord
    Cross-cultural, new product introduction, Sweden-China, QM
    Nationell ämneskategori
    Ekonomi och näringsliv Globaliseringsstudier
    Identifikatorer
    urn:nbn:se:liu:diva-122734 (URN)
    Tillgänglig från: 2015-11-18 Skapad: 2015-11-18 Senast uppdaterad: 2018-01-10Bibliografiskt granskad
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  • 11.
    Wangwacharakul, Promporn
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Berglund, Martina
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Harlin, Ulrika
    Department of Production System Development, Swerea IVF, Mölnda l, Sweden.
    Gullander, Per
    Swerea IVF AB, Mölndal, Sweden.
    Cultural Aspects when Implementing Lean Production and Lean Product Development: Experiences from a Swedish Perspective2014Ingår i: Quality Innovation Prosperity, ISSN 1335-1745, E-ISSN 1338-984X, Vol. 18, nr 1, s. 125-140Artikel i tidskrift (Övrigt vetenskapligt)
    Abstract [en]

    Lean principles and methods, originating in a Japanese cultural context, have spread to a large number of companies throughout the world. The aim of this case study research is to identify and compare national cultural aspects that influence Lean Production and Lean Product Development implementation in Swedish companies. Data were collected through questionnaires, interviews and an industrial workshop with Swedish Lean practitioners. The study shows that some sub-areas in Lean, such as value definition, control systems, leadership, team development, knowledge management, and strategies, are highly dependent on contextual factors related to human, cultural and organizational aspects. These are related to the national culture and should be considered to a higher extent for successful sustainable implementation of Lean in different cultural contexts. As for implementing Lean in Sweden, national cultural characteristics, such as individualism, autonomy and supportive management style fit well with Lean thinking.

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  • 12.
    Wangwacharakul, Promporn
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Berglund, Martina
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Harlin, Ulrika
    Swerea IVF, Department of Product Realization, Mölndal, Sweden / Chalmers University of Technology, Division of Production Systems. Department of Product and Production Development, Gothenburg, Sweden.
    Quality management – a means to bridge cultural differences?2014Manuskript (preprint) (Övrigt vetenskapligt)
    Abstract [en]

    Purpose – The aim of the paper is to explore how quality management (QM) principles can be used to mitigate cross-cultural challenges in new product introduction across national borders.

    Design/Methodology/Approach – Data for this longitudinal case study were collected through semi-structured interviews in the planning phase, during and after a product introduction involving one Swedish and one Chinese company. In total, 35 interviews were conducted with employees and managers from several organizational functions in Sweden and China.

    Findings – Several challenges in the collaboration project were revealed that affected the product realization process. The study showed that QM dimensions may be used to handle the cross-cultural challenges. Strategy and leadership are essential in terms of top management support to set a high priority for the cross-cultural collaboration projects. The study demonstrated that lack of understanding of cultural differences negatively affected the product realization process and product quality, and that these outcomes could be mitigated by a QM approach. The means that may be used include continuous improvements, the development of measurement systems and the use of checklists. Employee development and involvement, finally, is an important QM dimension for cross-cultural management in order to set the same understanding and standards throughout the whole project.

    Practical implications – The results demonstrate the strong need to take a systematic approach to work on quality issues in cross-cultural collaboration contexts. Furthermore the study shows that specific attention needs to be paid to understanding cultural differences, as these may have significant impact on quality outcome. Knowledge about cultural characteristics should be integrated in the QM model and tools to mitigate cross-cultural challenges.

    Originality/Value of paper – This paper proposes the possibility of using quality management as a means to mitigate cultural challenges in cross-cultural product introduction.

  • 13.
    Wangwacharakul, Promporn
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Harlin, Ulrika
    Quality management to facilitate product introduction across bordersIngår i: International Journal of Productivity and Quality Management, ISSN 1746-6474, E-ISSN 1746-6482Artikel i tidskrift (Refereegranskat)
  • 14.
    Wangwacharakul, Promporn
    et al.
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    Gullander, Per
    Swerea IVF AB, Mölndal, Sweden.
    Harlin, Ulrika
    Swerea IVF AB, Mölndal, Sweden / Chalmers University of Technology, Division of Production Systems, Department of Product and Production Development, Gothenburg, Sweden.
    Berglund, Martina
    Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, Logistik- och kvalitetsutveckling. Linköpings universitet, Tekniska fakulteten.
    The Influences of National Culture on Product Development and Industrialization: A Systematic Literature ReviewManuskript (preprint) (Övrigt vetenskapligt)
    Abstract [en]

    Increased globalization provides both opportunities and challenges. It requires the development of new means of collaboration within cross-national functional groups, processes, and projects related to product development and industrialization (PD&I). The objective of this paper is to review the relevant research on national cultural issues in the context of multicultural collaborations in PD&I. Findings are reported concerning national cultures, cultural challenges, and key findings show that previous research is mostly a comparison of different national cultures in a specific phase of PD&I. The review reveals that most studies have looked at crosscultural issues related to product development rather than industrialization. Furthermore, Power Distance, Individual vs. Group Identity, and relation to time and environment are considered to be key cultural factors that influence global collaboration, as they have impact on the innovative knowledge transfer process. Further research is suggested to examine cultural issues in relation to all aspects of PD&I, especially the industrialization process, which has only been the subject of a few research studies. A need to further explore cultural effects in the PD&I research field has also been identified. Future research should address how to utilize, integrate, and operationalize culture research into a wide span of business practices in different phases of the PD&I.

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