In any organization people recurrently meet to exchange information, and to make decisions on how to organize their work in order to fulfil their tasks. Different kinds of work meetings take place in all sectors of working life, also in what is known as the human service sector.
The aim if this study was to investigate what research on work meetings in human service sector highlights as important influencing factors on how work is performed during meetings. The study is based on research performed on authentic work groups only.
To make it possible to meet different the needs of the clients most work groups in human service sector are Multiprofessional ones. To be able to make use of the professional diversity in the work group during work meetings on important influencing factor is how influence is distributed between group members, influence over how discussions are held and how decisions are made. The influence of group members seems to be effected by what status an individual holds in the group, level of education and by how much someone talks during the meeting. The influence of a group member is also influenced by the size of the group, and by what method is used in the group to solve differences of opinion.
Another important influencing factors that is highlighted in literature is the nature of communication during group meetings, especially concerning the possibility to integrate different perspectives and to have a shared vocabulary when discussing clients.
If the meeting is or is not conducted by a systematic structure to guide discussion and decision-making is another important influencing factor. The influence of well- known group phenomena such as power of the majority, the value of minority dissent, group polarization, and the group think syndrome is also given attention in research literature. Attention is also given to the effects of emotional, subconscious needs of group members on the work performed during work meetings.
To enhance performance during work meetings in the human service sector one might consider giving attention to the above-described aspects of work meetings. Influence more equally distributed between group members might be accomplished by using a systematic structure guiding discussion and decision-making. Small size groups and a collaborative way to solve differences of opinion might also contribute to an equal distribution of influence during work meetings.
To facilitate communication during work meetings one might consider using consulteecentered consultation to help the work group reflect on how language is used during meetings. To reflect on how work is performed during work meetings might also enable a work group to become aware of how emotional, subconscious needs might influence what is accomplished. Innehållsförteckning