One factor influencing quality development in the building industry is the ability of
users, such as residents, to identify and express their requirements for the product,
i.e., the residential building. Drawing on a study of the development of user
involvement in designing, producing, and managing building projects, this paper
focuses on user participation in the front-end activities of residential projects. To map
current perceptions and approaches, building industry actors met in four focus
groups. Group participants were asked to reflect on the definition of user, how
communication is handled, how information from users is used, and challenges and
opportunities in involving the user. Regardless of level of experience, participants
agreed on the importance and potential of user involvement and on the need for
specific methods to acquire useful outputs.