Industrial symbiosis (IS) is a collaborative strategy where organisations share or exchange by-products, materials, energy or waste to address environmental degradation, resource depletion and sustainable productivity. Knowledge sharing, which can be supported by a facilitator, is commonly expected to enable exploration and assessment of potential exchanges during IS emergence. Drawing on a multi-case study of four IS networks in Europe during their emergence phase, this study explores how different facilitators support knowledge sharing. The study offers insights into distinct IS facilitator roles for knowledge sharing, including stewards, mediators, catalysts and moderators. The findings show that IS facilitator characteristics, such as the strategic relevance of IS developments to facilitators and facilitators' ownership of critical tangible resources, as well as network structures may influence their role. The paper concludes with theoretical and managerial implications that are relevant for those involved in IS facilitation and with suggestions for future research within the field.

Digitalisation enabled by advances in technology has an enormous potential to create value for electricity market reforms by helping promote competition, security of supply, and sustainability. It contributes to the growth of the electricity sector and changes the electricity market and the way consumers can engage in it. However, besides the opportunities emerging with digitalisation, the threats of emerging digital technologies are increasing. While digitalisation can bring many positive benefits, it can also make electricity systems more vulnerable to cyberattacks. This chapter investigates digitalisation in electricity market reforms and liberalisation worldwide, specifically in ASEAN. It also discusses the potential opportunities and threats of digitalisation for electricity market reforms.

Standards have become widespread regulatory tools that are set to promote global trade, innovation, efficiency, and quality. They contribute significantly to the creation of safe, reliable, and high quality services and technologies to ensure human health, environmental protection, or information security. Yet intentional deviations from standards by organizations are often reported in many sectors, which can either contribute to or challenge the measures of safety and quality they are designed to safeguard.Why then, despite all potential consequences, do organizations choose to deviate from standards in one way or another? This book uses structuration theory - covering aspects of both structure and agency - to explore the organizational conditions and contradictions under which different types of deviance occur. It provides empirical explanations for deviance in organizations that go beyond an understanding of individual misbehaviour where mainly a single person is held responsible. Case studies of software-developing organizations illustrate insightful generalizations on standards as a mechanism of sensemaking, resource allocation, and sanctioning, and provide ground to re-think corporate responsibility when deviating from standards in the 'audit society'.

Key takeaways

1. The research concerns what type of teams exist in service firms and what the literature has identified as their key characteristics.

2. This chapter reports on how the configuration of teams used for new service development (in this chapter referred to as “service teams”) affects the understanding of the customer value creation process.

3. The shift from products to services can be described as a change from value creation through the product’s efficiency alone to value co-creation through the product’s efficiency and effectiveness within the customer’s production process. A value driver that has a certain effect will over time lose this effect; to continue to co-create value, resources have to be com-mitted to activate new value drivers in the business relationship.

4. The chapter concerns service teams and is relevant for most types of firms.

5. Those interested in this chapter may also find Chapters 8 and 12 interesting

This paper presents a general approach to coordinate a divergent supply network with one supplier and some manufacturers. Our objective is to show that network coordination can be achieved without sharing the strategic information which can be considered as a risk for independent organizations. © 2014 IEEE.

Cutting the costs of healthcare services and improving the quality of care are the major goals of every healthcare system around the world. With the acceleration of globalization, healthcare services were not immune from these forces and were impacted by the explosion of healthcare outsourcing and off-shoring. In this paper, we will try to explore outsourcing and off-shoring healthcare services as a way of cutting costs and improving quality of care and we will analyze the cost effectiveness of healthcare intervention and compare its values between home country and outsourcing countries.

The emergency department in a hospital, as its name implies, is a facility to be utilized by those who require emergency medical care. This paper introduces the longitudinal organization of the patient handling called "emergency path" and it discusses the application of the company modelling methods especially the GRAI methodology in the emergency department. The goal is to optimize these paths and to improve the quality of the patient handling while mastering the costs. The development of this model was based on the ED and three geriatrics, neurology and traumatology services. Simulation was used in this paper to assess the effects of some changes at the ED of the Medical Center of Valenciennes in France. Our survey is integrated into the regional project whose theme are the emergency paths that have just been created at the ED of Valenciennes Hospital center and will contribute to the ED service project achievement.