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Lakemond, Nicolette, ProfessorORCID iD iconorcid.org/0000-0002-5427-3560
Publications (10 of 113) Show all publications
Lakemond, N. & Holmberg, G. (2026). Shaping a Future with AI: Designing Systems for Business and Society. Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Shaping a Future with AI: Designing Systems for Business and Society
2026 (English)Report (Other (popular science, discussion, etc.))
Abstract [en]

We are at a moment where the decisions being made about how to design, deploy, and govern AI will shape systems that society will depend on for decades. Those decisions are not primarily technical. They are decisions about how responsibility is distributed, how human judgment interacts with automated systems, how trust is built and lost in high-stakes environments, and what it means to design for resilience rather than just efficiency. They are decisions that require people who can think across disciplines, hold complexity without collapsing it prematurely, and ask hard questions even when the pressure is to move fast and deliver.

This challenge, developed in the context of ECIU University at Linköping University in Sweden, was built on the belief that engineers, business students, and social scientists need to learn to work on problems together, not alongside each other, but genuinely together,bringing different kinds of knowledge to bear on questions that none of them can answer alone. We found search and rescue to be a particularly good problem for that. It involves autonomous systems and sensor networks, but also organisational culture and volunteer motivation. It involves data infrastructure, but also legal accountability and public trust. It is technically complex and humanly complex in equal measure, and neither complexity can be understood without the other.

The students who took on this challenge did so with seriousness and curiosity. They were asked to engage with real difficulty, to resist the pull toward easy solutions, to question their own assumptions, and to think carefully about what it actually takes for AI to create value in systems that involve many actors, imperfect information, and consequences that matter. The work in this report is the result of that effort.

We are grateful to Jesper Tordenlid and WARA-PS for bringing a real problem to the course,an active research agenda with genuine open questions. That generosity made a difference to what the students were able to produce. We are grateful to Katarina Iversen for the scenario game that opened the course, which placed students inside the operational complexity of a rescue mission before they had the language to describe what they were experiencing. That ordering, feeling the problem before analysing it, shaped much of what came after. And we are grateful to Pascal Le Masson and Antoine Bordas from Mines Paris PSL for introducing students to design theory and the ideas around managing the unknown. Their contribution gave students not just a framework but a different way of thinking about what innovation in uncertain conditions actually demands.

The problems this challenge addresses are becoming more urgent as AI moves to autonomous agents. The students who worked through this challenge are among those who will have to navigate that transition, not just as users of AI, but as the people designing the systems, the organisations, and the governance structures that determine whether AI integration goes well or badly. That is a serious responsibility, and it requires exactly the kind of cross-disciplinary,critically grounded thinking this challenge was designed to develop.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2026. p. 65
Series
LIU-IEI-R, ISSN 2004-8602, E-ISSN 2004-8610 ; 361
National Category
Artificial Intelligence Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-224471 (URN)10.3384/IEI-R.361 (DOI)
Note

Intern granskning av medverkande och bidragande individer.

Finansiering med anslag.

Available from: 2026-06-08 Created: 2026-06-08 Last updated: 2026-06-08
Yu, Y., Lakemond, N. & Holmberg, G. (2025). Fluid Boundaries in Emerging Complex Intelligent Systems – System, Operational, and Organizational Perspectives. IEEE Engineering Management Review, 53(5), 109-124
Open this publication in new window or tab >>Fluid Boundaries in Emerging Complex Intelligent Systems – System, Operational, and Organizational Perspectives
2025 (English)In: IEEE Engineering Management Review, ISSN 0360-8581, E-ISSN 1937-4178, Vol. 53, no 5, p. 109-124Article in journal (Refereed) Published
Abstract [en]

Rapid developments in artificial intelligence (AI) are driving the evolution of complex products and systems (CoPS) into complex intelligent systems (CoIS). The introduction of AI implies generativity and increasingly fluid boundaries in such systems and presents challenges for organizations to control and manage systems that are safety critical. Building on a case study representing future CoIS, this paper explores fluid boundaries in CoIS, including approaches for navigating system criticality and generativity. The findings point to the relationship between fluid boundaries and a stable organizational and system core, along with a shared core mission. Together, they serve as a platform that enables both contributions from various constituent systems and dynamic reconfigurations of the overall system-of-systems (SoS). System criticality and generativity are navigated through setting bounds to generativity by checks and balances involving both human and AI, including safety requirements for constituent systems and overall human oversight. Such an approach extends beyond traditional system integration activities and alters the role of CoIS integrators.

Place, publisher, year, edition, pages
IEEE, 2025
Keywords
Organizations, Artificial intelligence, Fluids, Standards organizations, Navigation, System integration, Stakeholders, Public security, Process control, Logic
National Category
Embedded Systems
Identifiers
urn:nbn:se:liu:diva-211108 (URN)10.1109/EMR.2024.3503757 (DOI)001600003900014 ()2-s2.0-85210372940 (Scopus ID)
Note

This work was partially supported by the Wallenberg AI, Autonomous Systems and Software Program - Humanity and Society (WASP-HS) program, funded by the Marianne and Marcus Wallenberg Foundation, grant number DNR MMW2019.0126.

Available from: 2025-01-23 Created: 2025-01-23 Last updated: 2025-11-06Bibliographically approved
Yu, Y., Lakemond, N. & Holmberg, G. (2024). AI in the Context of Complex Intelligent Systems: Engineering Management Consequences. IEEE transactions on engineering management, 71, 6512-6525
Open this publication in new window or tab >>AI in the Context of Complex Intelligent Systems: Engineering Management Consequences
2024 (English)In: IEEE transactions on engineering management, ISSN 0018-9391, E-ISSN 1558-0040, Vol. 71, p. 6512-6525Article in journal (Refereed) Published
Abstract [en]

As artificial intelligence (AI) is increasingly integrated into the context of complex products and systems (CoPS), making complex systems more intelligent, this article explores the consequences and implications for engineering management in emerging complex intelligent systems (CoIS). Based on five engineering management aspects, including design objectives, system boundaries, architecting and modeling, predictability and emergence, and learning and adaptation, a case study representing future CoIS illustrates how these five aspects, as well as their relationship to criticality and generativity, emerge as AI becomes an integrated part of the system. The findings imply that a future combined perspective on allowing generativity and maintaining or enhancing criticality is necessary, and notably, the results suggest that the understanding of system integrators and CoPS management partly fundamentally alters and partly is complemented with the emergence of CoIS. CoIS puts learning and adaptation characteristics in the foreground, i.e., CoIS are associated with increasingly generative design objectives, fluid system boundaries, new architecting and modeling approaches, and challenges predictability. The notion of bounded generativity is suggested to emphasize the combination of generativity and criticality as a direction for transforming engineering management in CoPS contexts and demands new approaches for designing future CoIS and safeguard its important societal functions.

Place, publisher, year, edition, pages
IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC, 2024
Keywords
Artificial intelligence; Complex systems; Engineering management; Accidents; Technological innovation; Stakeholders; Safety; Artificial intelligence (AI); complex intelligent systems (CoIS); criticality; engineering management; generativity
National Category
Information Systems
Identifiers
urn:nbn:se:liu:diva-193960 (URN)10.1109/TEM.2023.3268340 (DOI)000982501600001 ()2-s2.0-85159803879 (Scopus ID)
Note

Funding Agencies|Wallenberg AI, Autonomous Systems and Software Program-Humanities and Society - Marianne and Marcus Wallenberg Foundation

Available from: 2023-05-22 Created: 2023-05-22 Last updated: 2025-01-23
Troqe, B., Holmberg, G. & Lakemond, N. (2024). Making decisions with AI in complex intelligent systems. In: Ioanna Constantiou, Mayur P. Joshi, and Marta Stelmaszak (Ed.), Research Handbook on Artificial Intelligence and Decision Making in Organizations: (pp. 160-178). Cheltenham: Edward Elgar Publishing
Open this publication in new window or tab >>Making decisions with AI in complex intelligent systems
2024 (English)In: Research Handbook on Artificial Intelligence and Decision Making in Organizations / [ed] Ioanna Constantiou, Mayur P. Joshi, and Marta Stelmaszak, Cheltenham: Edward Elgar Publishing, 2024, p. 160-178Chapter in book (Refereed)
Abstract [en]

Many of the benefits of artificial intelligence (AI) are expected to emerge in the context of complex systems that become increasingly intelligent. The transformation of complex systems into complex intelligent systems (CoIS) create a new landscape, not only related to technology development but also to the management and decision-making processes connected to these systems. This chapter seeks to create a new understanding of decision-making with AI in the context of CoIS and outlines 3 central views of decisions making, including (1) the decision-maker, (2) the decision-making process and (3) the decision space. To illustrate several of the new and emerging prerequisites for CoIS, the emerging field of personalized medicine is used as an example disclosing several of the implication of AI integration in decision-making. By outlining the implications of these findings, the chapter contributes with a new understanding of dynamic of human- AI decision-making in the context of CoIS.

Place, publisher, year, edition, pages
Cheltenham: Edward Elgar Publishing, 2024
Keywords
AI; Decision-making; Complex intelligent systems; Personalized medicine; Decision process; Decision space
National Category
Engineering and Technology Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-210846 (URN)10.4337/9781803926216.00018 (DOI)9781803926209 (ISBN)9781803926216 (ISBN)
Funder
Marianne and Marcus Wallenberg Foundation
Available from: 2025-01-09 Created: 2025-01-09 Last updated: 2025-03-06Bibliographically approved
Troqe, B., Holmberg, G. & Lakemond, N. (2024). Making decisions with AI in complex intelligent systems. In: Ioanna Constantiou, Mayur P. Joshi, Marta Stelmaszak. (Ed.), Research handbook on artificial intelligence and decision making in organizations: (pp. 160-178). EDWARD ELGAR PUBLISHING LTD
Open this publication in new window or tab >>Making decisions with AI in complex intelligent systems
2024 (English)In: Research handbook on artificial intelligence and decision making in organizations / [ed] Ioanna Constantiou, Mayur P. Joshi, Marta Stelmaszak., EDWARD ELGAR PUBLISHING LTD , 2024, p. 160-178Chapter in book (Refereed)
Place, publisher, year, edition, pages
EDWARD ELGAR PUBLISHING LTD, 2024
Keywords
Artificiell intelligens, Beslutsfattande
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-218212 (URN)001510980000010 ()9781803926216 (ISBN)9781803926209 (ISBN)
Note

Funding Agencies|Wallenberg AI, Autonomous Systems and Software Program-Humanities and Society (WASP-HS) - Marianne and Marcus Wallenberg Foundation

Available from: 2025-10-01 Created: 2025-10-01 Last updated: 2026-03-24Bibliographically approved
Särner, E., Yström, A., Lakemond, N. & Holmberg, G. (2024). Utilizing AI in prospective sensemaking for desired futures: outlining near- and distant-future sensemaking in complex system development. In: : . Paper presented at EGOS conference, Milan, July 4-6.
Open this publication in new window or tab >>Utilizing AI in prospective sensemaking for desired futures: outlining near- and distant-future sensemaking in complex system development
2024 (English)Conference paper, Oral presentation with published abstract (Refereed)
National Category
Other Mechanical Engineering Business Administration
Identifiers
urn:nbn:se:liu:diva-205628 (URN)
Conference
EGOS conference, Milan, July 4-6
Available from: 2024-06-27 Created: 2024-06-27 Last updated: 2024-08-09
Lopez-Vega, H. & Lakemond, N. (2022). Tapping into emerging markets: EMNEs strategies for innovation capability building. Global Strategy Journal, 12(2), 394-417
Open this publication in new window or tab >>Tapping into emerging markets: EMNEs strategies for innovation capability building
2022 (English)In: Global Strategy Journal, ISSN 2042-5791, E-ISSN 2042-5805, Vol. 12, no 2, p. 394-417Article in journal (Refereed) Published
Abstract [en]

Research Summary This article explores EMNEs innovation capability building in emerging markets. The paper provides a longitudinal account of how the Brazilian cosmetics firm Natura transitioned from scant to ample innovation resources and processes. Building on the institution-based view and the resource-based view, we explain how EMNEs innovation capability building is anchored in open innovation and collaborative nonmarket strategies. The paper reveals a unique pattern of innovation capability building based on a combination of local and global open innovation processes and harnessing the country characteristics over time. It is shown how combining open innovation and collaborative nonmarket strategies can help mitigate weak formal and informal institutions in emerging markets. The study offers an integrated framework explaining innovation capability building and the effects on the institutional setting. Managerial Summary The increase of well-known EMNEs has raised interest in understanding how these firms build sustainable innovation capabilities. Based on a longitudinal study of the Brazilian-based cosmetics firm Natura, this paper shows how an open innovation strategy can be used to tap into home-market natural resources and connect to the global setting. This innovation capability process involves traditional market-based strategies like inter-organizational collaborations but also nonmarket strategies, such as developing local relationships, supporting socio-biodiversity, and contributing to local society. The findings point at the importance of developing an overall innovation strategy, directing attention to innovation processes, engaging in recursive practice in innovation projects, responding to the market and nonmarket environments, and linking the emerging market institutional setting and the global market context.

Place, publisher, year, edition, pages
Wiley, 2022
Keywords
Brazil; institution-based view; nonmarket strategies; open innovation; resource-based view
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-183425 (URN)10.1002/gsj.1429 (DOI)000753604200001 ()
Available from: 2022-03-11 Created: 2022-03-11 Last updated: 2023-05-23Bibliographically approved
Särner, E., Holmberg, G., Lakemond, N. & Yström, A. (2021). Designing cockpit Human-Machine-Interaction: The role of boundary objects and expanded rationality. In: : . Paper presented at ISPIM conference, June 20-23, Berlin.
Open this publication in new window or tab >>Designing cockpit Human-Machine-Interaction: The role of boundary objects and expanded rationality
2021 (English)Conference paper, Oral presentation with published abstract (Other academic)
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-179549 (URN)
Conference
ISPIM conference, June 20-23, Berlin
Available from: 2021-09-24 Created: 2021-09-24 Last updated: 2021-11-11Bibliographically approved
Yu, Y., Lakemond, N., Holmberg, G. & Yström, A. (2021). Managing Generativity and Criticality: Fluid Boundaries in Complex Intelligent Systems. In: : . Paper presented at ISPIM conference, June 20-23, Berlin.
Open this publication in new window or tab >>Managing Generativity and Criticality: Fluid Boundaries in Complex Intelligent Systems
2021 (English)Conference paper, Oral presentation with published abstract (Other academic)
National Category
Business Administration Computer Sciences
Identifiers
urn:nbn:se:liu:diva-179551 (URN)
Conference
ISPIM conference, June 20-23, Berlin
Available from: 2021-09-24 Created: 2021-09-24 Last updated: 2021-11-11Bibliographically approved
Mileros, M. D., Lakemond, N. & Forchheimer, R. (2019). Towards a Taxonomy of E-commerce: Characterizing Content Creator-Based Business Models. Technology Innovation Management Review, 9(10), 62-77
Open this publication in new window or tab >>Towards a Taxonomy of E-commerce: Characterizing Content Creator-Based Business Models
2019 (English)In: Technology Innovation Management Review, E-ISSN 1927-0321, Vol. 9, no 10, p. 62-77Article in journal (Refereed) Published
Abstract [en]

Currently, new business models can be observed in content creator-based e-commerce. The research on e-commerce has grown rapidly and new concepts have emerged such as social commerce, platforms, and user-generated content. However, no overarching perspective has yet been formulated for distinguishing new content creator-based business models within e-commerce. The aim of this paper is therefore to characterize content creator-based business models by formulating a taxonomy of e-commerce based on a structured literature review of the concepts mentioned above. The results of our study point toward eight types of content creator-based business models. Our paper outlines theoretical and practical implications for the emerging phenomenon of content creator-based business, which we refer to as intellectual commerce. In addition, we describe 19 concepts related to Web 1.0, Web 2.0, and e-commerce.

Place, publisher, year, edition, pages
Ottawa, Canada: Carleton University, 2019
Keywords
Content creator-based business models, e-commerce, social commerce, consumer-to-business, multisided platforms, user-generated content, content creators, intellectual commerce, personal data, human-centered data economy
National Category
Business Administration
Identifiers
urn:nbn:se:liu:diva-161901 (URN)10.22215/timreview/1276 (DOI)000494009000007 ()
Available from: 2019-11-12 Created: 2019-11-12 Last updated: 2025-02-28Bibliographically approved
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Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-5427-3560

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