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The relationship between ERP capabilities, use, and value
NOVA Information Management School, Universidade Nova de Lisboa, Lisbon, Portugal.
School of Economics and Management, Lund University, Lund, Sweden.ORCID-id: 0000-0002-3416-4412
McIntire School of Commerce, University of Virginia, VA, USA.
NOVA Information Management School, Universidade Nova de Lisboa, Lisbon, Portugal.
2020 (engelsk)Inngår i: Computers in industry (Print), ISSN 0166-3615, E-ISSN 1872-6194, Vol. 117, artikkel-id 103209Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

This study assesses the effect of some extended Enterprise Resource Planning (ERP) capabilities (Collaboration, Analytics, Web-portals, Add-ons) and ERP use on ERP value. The research conducted, followed a mixed-methods approach using an exploratory study (Delphi) and the resource-based view of the firm to understand the ERP capabilities and develop three competing models surrounding these capabilities, ERP use, and ERP value, and then a confirmatory study using a large-scale survey of firms in Germany, Portugal, and the United Kingdom, to test these models. Results suggest that the moderation model best explains the relationships, while the additive model highlights the direct effects of both ERP capabilities and ERP use on ERP value in an interesting way. Results highlight that the role of ERP use is more critical when moderating ERP capabilities and ERP value, as well as when additive to ERP capabilities, than when mediating between ERP capabilities and ERP value. The practical value of the study lies in the fact that this investigation provides new knowledge on how some extended ERP capabilities may positively influence value from investment, and together with ERP use, provide business value.

sted, utgiver, år, opplag, sider
Elsevier, 2020. Vol. 117, artikkel-id 103209
Emneord [en]
ERP, Use, Value, Models, Capabilities
HSV kategori
Identifikatorer
URN: urn:nbn:se:liu:diva-169444DOI: 10.1016/j.compind.2020.103209ISI: 000528007000002Scopus ID: 2-s2.0-85079418074OAI: oai:DiVA.org:liu-169444DiVA, id: diva2:1467268
Tilgjengelig fra: 2020-09-15 Laget: 2020-09-15 Sist oppdatert: 2021-01-14bibliografisk kontrollert

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