Digitalisation influences most, if not all, areas of quality management (QM). The influence of digitalisationincludes e.g. digitalised quality management systems, digitalised customer feedback, and changing roles ofQM practitioners. However, still there are few papers focusing on how digitalisation changes QM practitioners’hands-on practices and activities. The purpose of this paper is to identify digital practices and tools supportiveof quality improvements, to further the understanding of quality practitioners’ present and future competenceneeds. The study has a qualitative inductive approach based on a layered data collection, including a pre-survey, interviews, diaries, and a workshop. The result shows that quality practitioners mainly working at anoperational level focus on competences and practices related to interpersonal relations or hands-on methods,while practitioners working mainly on a strategic level work more with practices related to overall managementof the firm or introduction of new concepts. Simplified, the operational practitioners work with ‘traditionalquality work’ such as translation of customer needs and data analysis, while the strategic work to show howquality work can support organisations’ digitisation overall, e.g. by new methods, processes, and valuepropositions. In contrast to other studies exploring digitalisation initiatives and processes on an organisationallevel, this paper contributes with practitioners’ perception of how digitalisation affects their everyday practicealongside concrete examples of tools and competences used in their daily work. Further, the dual nature ofdigitalisation, serving as both a facilitator for simplifying practices and a challenge to quality practitioner’srole and position per se is described.