Online representations of older people generated by public sector organizations
2021 (English)In: Human Aspects of IT for the Aged Population. Technology Design and Acceptance (HCII 2021): 7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021, Proceedings, Part I / [ed] Qin Gao, Jia Zhou, Cham: Springer, 2021, Vol. 12786, p. 459-470Conference paper, Published paper (Refereed)
Abstract [en]
This article investigates the generation of online representations of older people by institutions. Specifically, it discusses the ways in which public sector organizations generate online representations of older people from a production perspective. This article uses the following questions to frame its analysis: What do we know about online representations of older people generated by public sector organizations? What do we know about the way in which public sector organizations generate online representations of older people? And, how can public sector organizations improve online representations of older people from a production perspective? The analysis primarily draws on secondary data (i.e., existing literature and examples of public sector organizations) to address these questions. After summarizing existing research examining online representations of older people generated by public sector organizations, this article offers a specific example of a public sector organization generating online representations of older people (i.e., a Swedish municipality). A discussion of the approaches public sector organizations takes to generating online representations of older people is provided, and the argument is made that public sector organizations have a convergent position where they must take care of older people while presenting this care online. Moreover, this article discusses the generation of online representations of older people in the public sector concerning accountability, calling for greater accountability in representations of older people online.
Place, publisher, year, edition, pages
Cham: Springer, 2021. Vol. 12786, p. 459-470
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 12786
Keywords [en]
Public administration, Older people, Digital media, ageism, age discrimination
Keywords [sv]
Äldre, Digitala medier, Offentliga sektorn, Offentliga tjänster, Åldersdiskriminering
National Category
Peace and Conflict Studies Other Social Sciences not elsewhere specified Media and Communications
Identifiers
URN: urn:nbn:se:liu:diva-177814DOI: 10.1007/978-3-030-78108-8_34ISI: 001546514800034Scopus ID: 2-s2.0-85112192895Libris ID: t7mgvlt0rvh75c6jISBN: 9783030781071 (print)ISBN: 9783030781088 (electronic)OAI: oai:DiVA.org:liu-177814DiVA, id: diva2:1577751
Conference
7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021
Funder
EU, Horizon 2020, 7646322021-07-042021-07-042025-10-10Bibliographically approved