Original equipment manufacturers are increasingly investigating their possibilities to sell their products as a service. In order to achieve higher customer satisfaction and stronger relationship with their customers, the household appliance manufacturer Electrolux is planning to offer their products as a service. There are several ways to tackle this challenge, from having a janitor repair household appliances on-site to sending rotation units for remanufacturing. This paper aims to design a scalable concept for a repair workshop for household appliances that could, in an efficient manner, sell household appliances as a service for several residential areas.

In order to fulfill the aim of this paper, empirical data was collected through interviews with people from industry and academia as well as observations from workshops. The research results present two different concept proposals, where one of the concepts treats how a repair workshop layout could look for the residential area of Rissne and the other concept how a scaled-up repair business for household appliances as a service might look. When upscaling of the repair business takes place, remanufacturing may be relevant for an additional sustainable business.