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Design of Robotic Care: Ethical Implications of a Multi-actor Perspective
Aalto university.ORCID iD: 0000-0003-0142-3294
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (Interaction and Service Design (IxS))ORCID iD: 0000-0002-2529-4303
Maastricht university.
Maastricht university.
2022 (English)In: Service Design Practices for Healthcare Innovation: Paradigms, Principles, Prospects / [ed] Mario A. Pfannstiel, Nataliia Brehmer, Christoph Rasche, Cham: Springer , 2022, p. 381-398Chapter in book (Other academic)
Abstract [en]

The topic of ethically-sound robotic design is timely and societally relevant as service robots have roles with increasingly social demands in diverse service contexts. Robots fill caregiving roles for vulnerable consumers, including older adults and children. This chapter presents an empirical study investigating social and ethical ramifications of robotic elderly care from the perspective of those receiving and those providing care. Consequently, 36 actors (i.e., older adults, informal, and formal caregivers) were interviewed through generative phenomenographic interviews. This approach leveraged data-rich narratives and informant-made visualizations of future networks of care to uncover their expectations and concerns. A multi-actor perspective on the ethical implications of robotic care is captured with three thematic maps built around: (1) assistance, (2) monitoring, and (3) companionship. The results indicate that care robots could improve the wellbeing of older adults and wider care-providing networks through service, constant presence, and increased reliability. However, the visualizations of future robotic care uncovered informants’ latent fears, in addition to ethical concerns found (e.g., decline in agency, loss of privacy, and delusion). For example, formal caregivers who emphasized that they do not fear robots replacing their jobs would not place the robot close to the older person in the visualization of future care constellations. This suggests that although formal caregivers tend to give “desirable” responses in interviews, they are still reluctant to accept robots as care co-providers.

Place, publisher, year, edition, pages
Cham: Springer , 2022. p. 381-398
Keywords [en]
Service design, care, robot, ethics
National Category
Design
Identifiers
URN: urn:nbn:se:liu:diva-201771DOI: 10.1007/978-3-030-87273-1_19ISBN: 9783030872724 (print)ISBN: 9783030872731 (print)OAI: oai:DiVA.org:liu-201771DiVA, id: diva2:1845801
Projects
Service Design for Innovation
Funder
EU, Horizon 2020, 642116Available from: 2024-03-20 Created: 2024-03-20 Last updated: 2025-02-24Bibliographically approved

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Publisher's full texthttps://link.springer.com/chapter/10.1007/978-3-030-87273-1_19Find book at a swedish library/Hitta boken i ett svenskt bibliotek

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Holmlid, Stefan

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Citation style
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