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Against Service Innovation: Why Service Innovation Is Not Sustainable
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-6589-8662
Linköping University, Department of Behavioural Sciences and Learning. Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-6604-2727
Linköping University, Department of Management and Engineering, Industrial Economics. Linköping University, Faculty of Science & Engineering.
2023 (English)In: Debating Innovation: Perspectives and Paradoxes of an Idealized Concept / [ed] Alf Rehn, Anders Örtenblad, Netherlands: Springer Netherlands, 2023, p. 203-219Chapter in book (Refereed)
Sustainable development
Climate Improvements
Abstract [en]

Service innovation is often viewed as the main source of growth in the modern economy. There is a general agreement that service innovation can provide a positive change for the environment, creating new types of jobs and making consumers’ lives easier. In this chapter, we challenge the positive view and provide arguments against service innovation. While service innovation might seem positive, there are negative effects on the financial development, the social development, and the environment. Service innovations do not replace existing services, but create complementary services and as a consequence most positive effects do not appear, which results in increased use of resources and negative effects on the environment. The lack of critical studies on service innovation has resulted in a flawed and somewhat overpromising picture of service innovations and what they can do.

Place, publisher, year, edition, pages
Netherlands: Springer Netherlands, 2023. p. 203-219
Series
Palgrave Debates in Business and Management, ISSN 2524-5082, E-ISSN 2524-5090
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-203866DOI: 10.1007/978-3-031-16666-2Libris ID: cwv5c11x97c2wp91ISBN: 9783031166655 (print)ISBN: 9783031166662 (electronic)OAI: oai:DiVA.org:liu-203866DiVA, id: diva2:1862077
Available from: 2024-05-29 Created: 2024-05-29 Last updated: 2025-09-30Bibliographically approved

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Witell, LarsSnyder, HannahCarlborg, Per

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CiteExportLink to record
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Citation style
  • apa
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Language
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Output format
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