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Energy Smart Home Technologies and Energy Citizenship: A Literature Review
Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0001-5049-6145
Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, Information Systems and Digitalization.ORCID iD: 0000-0002-3416-4412
2024 (English)In: ECIS 2024 Proceedings. 41., 2024, article id 2122Conference paper, Published paper (Refereed)
Abstract [en]

Smart home technologies for energy-related purposes have increased attention. At the same time a concept known as energy citizenship (EC), where citizens play an active role in the energy ecosystem has emerged. The increasing automation enabled by Energy smart home technologies (ESHTs) raises questions about citizens’ active role in the emerging smart grid paradigm, potentially undermining EC. A question is how ESHTs play roles in enactment of EC. To address this, our literature review aims to describe the enactment of EC through ESHTs by introducing a conceptual framework. By adopting the lens of affordances, findings reveal that such technologies influence awareness and agency at individual and collective levels, primarily through affordances of monitoring, personalizing, flexible control, and contribution feedback. However, the influence of ESHTs on EC is not uniform, as it depends on citizens’ behaviours, preferences, and the compatibility of various technologies working together.

Place, publisher, year, edition, pages
2024. article id 2122
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-207853ISBN: 9781958200100 (electronic)OAI: oai:DiVA.org:liu-207853DiVA, id: diva2:1901235
Conference
32nd European Conference on Information Systems
Available from: 2024-09-26 Created: 2024-09-26 Last updated: 2025-01-30Bibliographically approved
In thesis
1. Digitalizing consumer engagement within smart grids – Role of smart service providers
Open this publication in new window or tab >>Digitalizing consumer engagement within smart grids – Role of smart service providers
2025 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The energy transition has highlighted the need for consumer engagement to visualize the future power grids known as smart grids. However, the dynamics of consumer engagement in smart grids remain poorly understood, particularly in the context of the increasing role of smart service providers. Smart service providers digitalize how consumers engage with smart grids by leveraging smart technologies to provide services for consumers. Since smart services complicate the understanding of consumer engagement, especially by automating the service functionalities, this licentiate thesis aims to explore the role of smart service providers in digitalizing consumer engagement within smart grids. Adopting a case study as the research strategy, this qualitative and interpretive thesis investigates two service providers in Sweden as case organizations. Using interviews, observation, tweet analysis, documents, and literature review, this thesis answers three questions to shed light on the characteristics of smart technologies, smart service providers’ actions to enhance the potential for engagement, and challenges of engaging consumers from the perspective of smart service providers. In conclusion, this thesis depicts that digitalizing consumer engagement incorporates different initiatives taken by service providers besides characteristics of smart technologies that facilitate the provision of services. Moreover, this thesis suggests a definition of digitalized consumer engagement based on two aspects of delegation and supervision since service providers encourage consumers to configure and monitor smart services through provided technologies. The practical contributions of this thesis provide insights for smart service providers on designing smart technologies and strategies that enhance the potential for consumer engagement. The theoretical contributions extend the understanding of consumer engagement by framing it as a dynamic, co-constructed process influenced by the sociotechnical roles of service providers and the delegation of tasks to smart technologies.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2025. p. 123
Series
Faculty of Arts and Sciences thesis, ISSN 1401-4637 ; 136
Keywords
Smart service providers, Digitalizing, Consumer engagement potential, Smart services
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-211252 (URN)10.3384/9789180759946 (DOI)9789180759939 (ISBN)9789180759946 (ISBN)
Presentation
2025-02-28, TemCas, TEMA-building, Campus Valla, Linköping, 13:15 (English)
Opponent
Supervisors
Note

Funding: Part of the research in this thesis has been conducted in the research program “Smart grids for the many people” funded by The Kamprad Family Foundation

Available from: 2025-01-30 Created: 2025-01-30 Last updated: 2025-01-30Bibliographically approved

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https://aisel.aisnet.org/ecis2024/track17_greenis/track17_greenis/41

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Gharaie, AmirhosseinJohansson, Björn

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CiteExportLink to record
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Citation style
  • apa
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Output format
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