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Digitalizing consumer engagement within smart grids – Role of smart service providers
Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0001-5049-6145
2025 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The energy transition has highlighted the need for consumer engagement to visualize the future power grids known as smart grids. However, the dynamics of consumer engagement in smart grids remain poorly understood, particularly in the context of the increasing role of smart service providers. Smart service providers digitalize how consumers engage with smart grids by leveraging smart technologies to provide services for consumers. Since smart services complicate the understanding of consumer engagement, especially by automating the service functionalities, this licentiate thesis aims to explore the role of smart service providers in digitalizing consumer engagement within smart grids. Adopting a case study as the research strategy, this qualitative and interpretive thesis investigates two service providers in Sweden as case organizations. Using interviews, observation, tweet analysis, documents, and literature review, this thesis answers three questions to shed light on the characteristics of smart technologies, smart service providers’ actions to enhance the potential for engagement, and challenges of engaging consumers from the perspective of smart service providers. In conclusion, this thesis depicts that digitalizing consumer engagement incorporates different initiatives taken by service providers besides characteristics of smart technologies that facilitate the provision of services. Moreover, this thesis suggests a definition of digitalized consumer engagement based on two aspects of delegation and supervision since service providers encourage consumers to configure and monitor smart services through provided technologies. The practical contributions of this thesis provide insights for smart service providers on designing smart technologies and strategies that enhance the potential for consumer engagement. The theoretical contributions extend the understanding of consumer engagement by framing it as a dynamic, co-constructed process influenced by the sociotechnical roles of service providers and the delegation of tasks to smart technologies.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2025. , p. 123
Series
Faculty of Arts and Sciences thesis, ISSN 1401-4637 ; 136
Keywords [en]
Smart service providers, Digitalizing, Consumer engagement potential, Smart services
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-211252DOI: 10.3384/9789180759946ISBN: 9789180759939 (print)ISBN: 9789180759946 (electronic)OAI: oai:DiVA.org:liu-211252DiVA, id: diva2:1932836
Presentation
2025-02-28, TemCas, TEMA-building, Campus Valla, Linköping, 13:15 (English)
Opponent
Supervisors
Note

Funding: Part of the research in this thesis has been conducted in the research program “Smart grids for the many people” funded by The Kamprad Family Foundation

Available from: 2025-01-30 Created: 2025-01-30 Last updated: 2025-01-30Bibliographically approved
List of papers
1. Exploring the role of aggregators in the ecosystem of energy flexibility
Open this publication in new window or tab >>Exploring the role of aggregators in the ecosystem of energy flexibility
2023 (English)In: Joint Proceedings of the BIR 2023 Workshops and Doctoral Consortiumco-located with 22nd International Conference on Perspectives in Business Informatics Research (BIR 2023) / [ed] Andrea Morichetta, Robert Andrei Buchmann, Kurt Sandkuhl, Ulf Seigerroth, Marite Kirikova, Charles Møller, Peter Forbrig, Anne Gutschmidt, Ana-Maria Ghiran, Alessandro Marcelletti, Felix Härer, Barbara Re, Björn Johansson, Technical University of Aachen , 2023, Vol. 3514Conference paper, Published paper (Refereed)
Abstract [en]

This paper aims to explore the role of aggregators in the energy flexibility ecosystem through the lens of an employed framework built on two theories: Information ecology theory and the architectural theory of digital innovation. The framework is initially tested using descriptive data from an organization working as an aggregator in the energy market. The potential of the framework is shown from a combination of these theories and an initial test using descriptions from the aggregator case and its products and services in the context of energy flexibility. By highlighting four integration tasks of sharing, combining, standardizing, and multi-homing, the framework has the potential to explore the role of aggregator within the flexibility ecosystem. This study concludes with three propositions regarding the interaction of the ecosystem actors and the role of aggregators in the creation of flexibility ecosystem that opens up avenues for future studies.

Place, publisher, year, edition, pages
Technical University of Aachen, 2023
Series
CEUR Workshop Proceedings, ISSN 1613-0073 ; 3514
Keywords
Flexibility Ecosystem; Platform Architecture; Aggregator
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:liu:diva-202220 (URN)2-s2.0-85176101353 (Scopus ID)
Conference
BIR-WS 2023: BIR 2023 Workshops and Doctoral Consortium, 22nd International Conference on Perspectives in Business Informatics Research (BIR 2023), September 13-15, 2023, Ascoli Piceno, Italy
Note

Funding agency: Kamprad Family Foundation.

Available from: 2024-04-08 Created: 2024-04-08 Last updated: 2025-01-30Bibliographically approved
2. Consumer Engagement Potentials in the Digitalization Process of Power System
Open this publication in new window or tab >>Consumer Engagement Potentials in the Digitalization Process of Power System
2024 (English)In: Electronic Government / [ed] Janssen, Marijn; Crompvoets, Joep; Gil-Garcia, J. Ramon; Lee, Habin; Lindgren, Ida; Nikiforova, Anastasija; Viale Pereira, Gabriela, Springer Nature Switzerland , 2024, Vol. 14841, p. 150-165Conference paper, Published paper (Refereed)
Abstract [en]

Recently different studies discussed the importance of consumer engagement in the power system. Since the power system is undergoing digitalization by harnessing the capabilities of digital technologies for consumers, it triggered our curiosity to understand the role of new actors referred to as smart service providers in building consumer engagement. Therefore, this paper explores consumer engagement potentials via the digitalization of power systems by centering on the development of a smart service provider as a case in Sweden. Our analysis uncovers three types of engagement potentials: Exclusive, connective, and inclusive. These types highlight the evolution from early technology adoption focused on individual benefits, towards a more inclusive model fostering collective action and sustainability in the energy sector. Our results illustrate the dynamic interaction between smart service providers, consumers, and the wider energy grid showcasing the multifaceted nature of consumer engagement. The implication of our result provides insights for policymakers and power system stakeholders in shaping strategies for inclusive and sustainable energy transitions.

Place, publisher, year, edition, pages
Springer Nature Switzerland, 2024
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349
Keywords
aggregator, consumer engagement, digitalization, smart service, tweet analysis
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-207785 (URN)10.1007/978-3-031-70274-7_10 (DOI)001308584400010 ()2-s2.0-85202621581 (Scopus ID)9783031702730 (ISBN)
Conference
23rd International Conference on Electronic Government (EGOV), Ghent Univ, Ghent, BELGIUM, SEP 03-05, 2024
Available from: 2024-09-23 Created: 2024-09-23 Last updated: 2025-01-30Bibliographically approved
3. Energy Smart Home Technologies and Energy Citizenship: A Literature Review
Open this publication in new window or tab >>Energy Smart Home Technologies and Energy Citizenship: A Literature Review
2024 (English)In: ECIS 2024 Proceedings. 41., 2024, article id 2122Conference paper, Published paper (Refereed)
Abstract [en]

Smart home technologies for energy-related purposes have increased attention. At the same time a concept known as energy citizenship (EC), where citizens play an active role in the energy ecosystem has emerged. The increasing automation enabled by Energy smart home technologies (ESHTs) raises questions about citizens’ active role in the emerging smart grid paradigm, potentially undermining EC. A question is how ESHTs play roles in enactment of EC. To address this, our literature review aims to describe the enactment of EC through ESHTs by introducing a conceptual framework. By adopting the lens of affordances, findings reveal that such technologies influence awareness and agency at individual and collective levels, primarily through affordances of monitoring, personalizing, flexible control, and contribution feedback. However, the influence of ESHTs on EC is not uniform, as it depends on citizens’ behaviours, preferences, and the compatibility of various technologies working together.

National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:liu:diva-207853 (URN)9781958200100 (ISBN)
Conference
32nd European Conference on Information Systems
Available from: 2024-09-26 Created: 2024-09-26 Last updated: 2025-01-30Bibliographically approved

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Gharaie, Amirhossein

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