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Walking with robots: Video analysis of human-robot interactions in transit spaces
Stockholm University, University of Copenhagen.
Linköping University, Department of Culture and Society, Division of Language, Culture and Interaction. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0003-0992-5176
Linköping University, Department of Culture and Society, Division of Language, Culture and Interaction. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0003-4004-5361
2026 (English)In: Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems, New York, NY, USA: Association for Computing Machinery , 2026Conference paper, Published paper (Refereed)
Abstract [en]

The proliferation of robots in public spaces necessitates a deeper understanding of how these robots can interact with those they share the space with. In this paper, we present findings from video analysis of publicly deployed cleaning robots in a transit space—a major commercial airport, using their navigational “troubles” as a tool to document what robots currently lack in interactional competence. We demonstrate that these robots, while technically proficient, can disrupt the social order of a space due to their inability to understand core aspects of human movement: mutual adjustment to others, the significance of understanding social groups, and the purpose of different locations. In discussion we argue for exploring a new design space of movement: socially-aware movement. By developing strong concepts that treat movement as an interactional and collaborative accomplishment, we can create systems that better integrate into the everyday rhythms of public life.

Place, publisher, year, edition, pages
New York, NY, USA: Association for Computing Machinery , 2026.
Series
CHI ’26
Keywords [en]
Public interaction, human-robot interaction, ethnomethodology
National Category
Human Computer Interaction Robotics and automation Languages and Literature Sociology
Identifiers
URN: urn:nbn:se:liu:diva-223961DOI: 10.1145/3772318.3791828OAI: oai:DiVA.org:liu-223961DiVA, id: diva2:2060201
Conference
CHI Conference on Human Factors in Computing Systems
Funder
Wallenberg AI, Autonomous Systems and Software Program – Humanity and Society (WASP-HS), MMW 2020.0086Available from: 2026-05-15 Created: 2026-05-15 Last updated: 2026-05-15

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Publisher's full texthttps://doi.org/10.1145/3772318.3791828

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Pelikan, HannahBroth, Mathias

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Total: 31 hits
CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf