liu.seSearch for publications in DiVA
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Understanding Workplace Conflict Management: An Exploratory Study of Organizational Actors, Conflicts Types and Conflict Resolution Strategies in Swedish Companies
Linköping University, Department of Management and Engineering.
Linköping University, Department of Management and Engineering.
2026 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Workplace conflict is widely recognized as an important organizational issue, yet limited attention has been paid to the actors involved in conflict management processes. This study addresses the gap by examining key actors in workplace conflict management. Specifically, this study investigates: What are the roles and responsibilities of employees, managers, and HR practitioners in organizational conflict management? How do these actors apply conflict resolution strategies to different conflict types? Adopting a qualitative approach, the study draws on interviews conducted across industries in Sweden. The findings show that managers acted as the first layer of conflict resolution across all conflict types by clarifying structures, seeking relational support, and reallocating employees in severe cases. HR practitioners mainly supported relationship conflicts by ensuring accountability and compliance. Employees most often address task conflicts through sensemaking, de-escalation, and relational support. The study highlights the importance of clear responsibilities, managerial capabilities, and psychologically safe work environments.

Place, publisher, year, edition, pages
2026. , p. 73
Keywords [en]
Organizational conflict, conflict management, organizational actors, conflict resolution strategies, conflict types, managers, HR practitioners, employees, Swedish companies
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-226041ISRN: LIU-IEI-FIL-A--26/05125--SEOAI: oai:DiVA.org:liu-226041DiVA, id: diva2:2083696
Subject / course
Master's Programme in Business Administration – SMIO
Presentation
2026-06-02, Linköping, 09:35 (English)
Supervisors
Examiners
Available from: 2026-08-28 Created: 2026-07-02 Last updated: 2026-08-28Bibliographically approved

Open Access in DiVA

fulltext(1241 kB)17 downloads
File information
File name FULLTEXT01.pdfFile size 1241 kBChecksum SHA-512
b82b4d0e82e755294bd1c317134fef27af23a2c636e8befc0fa0b374a6f9d8bd8b8c96258775ad85bd15d93cd5eea98266fbc0b2d883e0cab4ea1e56f63ab935
Type fulltextMimetype application/pdf

By organisation
Department of Management and Engineering
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 165 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf