Purpose

In order for retailers to decrease environmental impact from logistics, there is a need for a better understanding of what can be done from a retailer perspective in their relationships with logistics service providers (LSPs). This paper aims to explore how retailers can learn in order to become more environmentally sustainable in their relationships with LSPs.

Design/methodology/approach

The paper is based on an in-depth, single case study of a Swedish retailer. The paper relies on learning theories, which are applied to the case study that is of longitudinal nature and covers a period of six years. 

Findings

Findings indicate that there are different ways to learn in order to improve environmental sustainability in relationships with LSPs. Specifically, both single- and double-loop learning is of relevance. In terms of what can be learnt, the results suggest a number of different learning items that have potential to contribute to a decrease in environmental impact.

Research limitations/implications

This paper presents a first attempt to categorise different ways of learning for retailers who want to improve their environmental sustainability in relationships with LSPs. Deeper analysis is needed to understand if the learning items can be divided into more specific categories, such as different types of environmental practices (e.g. technological or managerial).

Practical implications

The results will provide retailers with a better understanding of how to take the next step in terms of greening their relationships with LSPs. Environmentally ambitious LSPs can, in turn, benefit from deeper insight into their customers’ internal work and take action based on this knowledge.

Original/value

Due to its longitudinal approach and the application of theory on organisational learning, this paper offers a novel perspective on retailers’ strive in increasing environmental sustainability in relationships with LSPs.