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What is E-Government? Introducing a Work System Framework for Understanding E-Government
Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-4735-8697
Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-2784-863X
Univ Agder, Norway.
2021 (English)In: Communications of the Association for Information Systems, E-ISSN 1529-3181, Vol. 48, p. 503-522Article in journal (Refereed) Published
Abstract [en]

In this paper, we present a comprehensive and distilled model that can help researchers to 1) enter the e-government field, 2) understand what the field mainly studies in a distilled way, and 3) reflect on further research in the field. Departing from Steven Alters (2013) work systems theory and particularly his work systems framework (WSF), we introduce a framework for understanding e-government work systems (i.e., the eGovWSF). We distil the basic core of e-government work systems through an interpretative and hermeneutic approach by building on previous research and theorizations made in information systems and e-government research. We unpack the eGovWSF into 12 main elements; discuss their role as internal, semi-external, and external to e-government work systems; and reflect on the connections between these elements. Thus, contributions include a conceptual discussion on e-governments core subject matter, the frameworks applicability, and future research needs.

Place, publisher, year, edition, pages
ASSOC INFORMATION SYSTEMS , 2021. Vol. 48, p. 503-522
Keywords [en]
Government; Digital Government; Theory Building; Work System Framework; Conceptual Framework
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-178572DOI: 10.17705/1CAIS.04842ISI: 000678650900037OAI: oai:DiVA.org:liu-178572DiVA, id: diva2:1588483
Available from: 2021-08-27 Created: 2021-08-27 Last updated: 2024-07-04

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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