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To act or not to act: Exploring Demings tampering in practice
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0001-6855-0664
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-5702-4885
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0003-4730-5453
2020 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Management and operations studies are predominated positive-sounding reports regarding change and improvement. In this paper, we challenge this perception by stating that solving every problem that arises in an organisation is impossible and pointless by highlighting the phenomenon of tampering. Tampering occur when decisions of change is not guided by knowledge of the cause of the problem and end up making things worse. To the authors best knowledge, there is little knowledge about how tampering is manifested in practice. The purpose of this paper is thus to fill this gap by gathering practical examples (incidents) of tampering through interviews.

Place, publisher, year, edition, pages
2020.
Keywords [en]
Tampering, variation, Deming, Problem-solving, organization
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:liu:diva-182835OAI: oai:DiVA.org:liu-182835DiVA, id: diva2:1636206
Conference
European Operations Management Association (EurOMA), Warwick, UK, 29-30th June 2020
Available from: 2022-02-09 Created: 2022-02-09 Last updated: 2022-03-04

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Smeds, MagdalenaMartin, JasonElg, Mattias

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