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Automation and Public Service Values in Human Resource Management
Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0003-2818-8001
Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences. (Arbete och Arbetsliv; HELIX Competence Centre)ORCID iD: 0000-0002-0041-9624
2022 (English)In: Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges / [ed] Gustaf Juell-Skielse; Ida Lindgren; Maria Åkesson, Cham: Springer, 2022, 1, p. 91-108Chapter in book (Refereed)
Abstract [en]

In the field of Human Resource Management (HRM), the interest in Robot Process Automation (RPA) technology is steadily gaining. By introducing RPA solutions in HRM work tasks such as recruitment, onboarding, performance management, payroll management, or administration, the idea is that resources can be freed up for HR professionals to focus on more advanced and strategically oriented work tasks. This chapter provides an updated overview of scientific articles about the usage of RPA within the field of HRM. Moreover, the contribution of this chapter also consists of an organizational contextualization in the form of RPA usage within public service organizations, which has not been addressed by previous reviews in the field.

Place, publisher, year, edition, pages
Cham: Springer, 2022, 1. p. 91-108
Series
Progress in IS, ISSN 2196-8705, E-ISSN 2196-8713
Keywords [en]
Service automation, Public sector, Robotic process automation, Artificial Intelligence, Human resource management
National Category
Sociology (excluding Social Work, Social Psychology and Social Anthropology) Pedagogy
Identifiers
URN: urn:nbn:se:liu:diva-183653DOI: 10.1007/978-3-030-92644-1_5Libris ID: t88575mkrzdgn19qISBN: 9783030926465 (print)ISBN: 9783030926441 (electronic)OAI: oai:DiVA.org:liu-183653DiVA, id: diva2:1645020
Available from: 2022-03-16 Created: 2022-03-16 Last updated: 2024-11-29Bibliographically approved

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Persson, MarcusWallo, Andreas

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