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Från Pull till Push: Hur kan företag anpassa digitala marknadsföringsstrategier till olika generationer?
Linköping University, Department of Management and Engineering. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering. Linköping University, Faculty of Arts and Sciences.
2022 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesisAlternative title
From Pull to Push : How can companies adapt digital marketing strategies to different generations? (English)
Abstract [sv]

Introduktion: Marknaden har förändrats markant de senaste decennierna och med det hartillkommit ett helt nytt landskap av marknadsföring. Den teknologiska utvecklingen har avanceratmed hög hastighet och konsumenter spenderar mer och mer av deras liv på digitala plattformar. Dennya marknadsföringen använder sig ofta av push- eller pull-metoder för att marknadsföra produktertill nya potentiella kunder. Detta har utvecklats i digital marknadsföring som ofta innebär en merträffsäker metod att informera olika målgrupper om deras specifika produktbehov tack vare dendatainsamlingen som numera finns tillgänglig. Målgrupperna som ska ta emotmarknadskommunikationen har tidigare segmenterats baserat på ålder eller andra demografiskafaktorer såsom kön och bosättning, men kan nu komma att skifta till ett större fokus pågenerationer.

Syfte: Uppsatsen ämnar till att bidra med ökad kunskap kring konsumenters köpbeteende i sambandmed användningen av digitala marknadsföringsformer samt jämföra olika generationers attityder tillanvändningen av push-, respektive pull-metoder inom digital marknadsföring.

Metod: Studien är av kvantitativ karaktär där datainsamling skett genom en enkätundersökning sompublicerats online. Studien har en deduktiv ansats och utgår från ett positivistisktforskningsperspektiv. Insamlade data analyserades med hjälp av Excel och IBM SPSS Statistics därresultatet diskuterades utifrån uppsatsens teoretiska referensram.

Slutsatser: Uppsatsen har dragit slutsatsen att de studerade generationerna har likvärdig inställningtill de olika push- och pull-metoderna inom digital marknadsföring med vissa undantag för yngregenerationer. Vidare har det framgått att konsumenter är mest mottagliga till digitala annonser ideras informationssökande. Baserat på detta bör företag kombinera push- och pull-strategier för attbäst locka nya kunder. 

Abstract [en]

Introduction: The market has changed significantly in recent decades and with it has come a whole new landscape of marketing. Technological developments have advanced rapidly, and consumers are spending increasing amounts of time on digital platforms. New marketing often uses push or pull methods to promote products to new potential customers. This has evolved into digital marketing which often provides a more accurate method of informing different audiences of their specific product needs thanks to the data collection that is now available. Target groups have previously been segmented based on age or other demographic factors such as gender and residence but may now be shifting to a greater generational focus.

Purpose: The study aims to contribute with increased knowledge about consumer purchase behavior associated with the use of digital marketing and to compare different generations' attitudes towards various push and pull strategies in digital marketing.

Method: The study is quantitative in nature, with data collected through a survey published online.The study has a deductive approach and is based on a positivist research perspective. Collected data was analyzed using Excel and IBM SPSS Statistics where the results were discussed based on the theoretical frame of reference of the paper.

Conclusions: The paper has concluded that the studied generations have similar attitudes towards the different push and pull methods in digital marketing with certain exceptions for younger generations. Furthermore, it has been found that consumers are most susceptible to digital advertisement in their information seeking stage. Based on this, companies should combine pushand pull strategies in order to acquire new customers. 

Place, publisher, year, edition, pages
2022. , p. 57
Keywords [en]
Digital marketing, Push & Pull, Consumer behavior, Generational study, Attitudes
Keywords [sv]
Digital marknadsföring, Push & Pull, Konsumentbeteende, Generationsstudie, Attityder
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-186755ISRN: LIU-IEI-FIL-A--22/03855--SEOAI: oai:DiVA.org:liu-186755DiVA, id: diva2:1679677
Subject / course
Master Thesis in Business and Economics Programme (Business Administration)
Supervisors
Available from: 2022-07-04 Created: 2022-07-01 Last updated: 2022-07-04Bibliographically approved

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