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GovQual: A quality driven methodology for E-Government project planning
Department of Informatics, Systems and Communication (DISCo), University of Milan-Bicocca, Milan, Italy.
Department of Informatics, Systems and Communication (DISCo), University of Milan-Bicocca, Milan, Italy.ORCID iD: 0000-0003-0770-7108
Department of Sociology University of Milan-Bicocca, Milan, Italy.
2009 (English)In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 26, no 1, p. 106-117Article in journal (Refereed) Published
Abstract [en]

We present a multidisciplinary methodology for E-Government project planning. The set of expertise needed for the design of E-Government systems includes social, juridical, economic, organizational, and technological perspectives. To properly address such a broad range of influences requires a unique vision. Our long-term aim is to use an integrated approach to examine a number of issues which currently present challenges in many E-Government projects. This paper in particular focuses on social and technological aspects of E-Government. The methodology has four phases: (1) state reconstruction, (2) quality assessment, (3) new quality targets definition, and (4) preliminary operational planning. A case study provides evidence of the feasibility and effectiveness of the methodology.

Place, publisher, year, edition, pages
2009. Vol. 26, no 1, p. 106-117
National Category
Information Systems Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-192829DOI: 10.1016/j.giq.2008.03.002ISI: 000262030400014Scopus ID: 2-s2.0-56949091859OAI: oai:DiVA.org:liu-192829DiVA, id: diva2:1748442
Available from: 2023-04-03 Created: 2023-04-03 Last updated: 2023-04-21Bibliographically approved

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