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Managing Quality in Multinational Company – The Tale of Stars and Orbit
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
2023 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

This paper studies cross-cultural differences in perceptions of QM principles and their operationalization in two facilities of a multinational company situated in different countries. Based on loosely coupled system and rubber band model, a strategy managing the quality for multinational companies is suggested.  The headquarter should establish a global quality strategy and promote common perceptions of QM principles, but allow for local adaptation of QM practices at operation level since subsidiaries may have different means to achieve the common quality. Also, the rotating managers help promoting the global quality strategy at the subsidiaries and strengthening the bond across facilities.

Place, publisher, year, edition, pages
2023.
Keywords [en]
quality management perceptions, cross-cultural, quality management practices, multinational, manufacturing
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:liu:diva-202405OAI: oai:DiVA.org:liu-202405DiVA, id: diva2:1849975
Conference
30th EurOMA Conference, Leuven, Belgium
Available from: 2024-04-09 Created: 2024-04-09 Last updated: 2024-04-09

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Wangwacharakul, Promporn

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