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The Human Behind the Robot: Rethinking the Low Social Status of Service Robots
Linköping University, Department of Computer and Information Science, Human-Centered Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0001-8249-7708
Linköping University, Department of Computer and Information Science, Human-Centered Systems. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-9831-9241
Uppsala University, Sweden.
Chalmers Univ, Sweden.
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2024 (English)In: COMPANION OF THE 2024 ACM/IEEE INTERNATIONAL CONFERENCE ON HUMAN-ROBOT INTERACTION, HRI 2024 COMPANION, ASSOC COMPUTING MACHINERY , 2024Conference paper, Published paper (Refereed)
Abstract [en]

Robots in our society are commonly perceived as subordinate servants with a lower social status than humans. This often leads to humans prioritizing themselves during conflict situations. This becomes problematic when robots start to directly represent humans as proxies if people do not think of the human operator behind them. This could be considered a cognitive bias of human representation in HRI. To explore the extent of this problem, we conducted a user study featuring several conflict situations. Participants granted more priority to the robot when the human representation was visible. This paper explores the societal consequences and emerging inequities such as potentially deprioritizing humans by deprioritizing a robot in certain situations. Possible strategies to address potential negative consequences are discussed on a design level while acknowledging that a societal change in how we perceive and treat robots that represent humans might be necessary.

Place, publisher, year, edition, pages
ASSOC COMPUTING MACHINERY , 2024.
Keywords [en]
human proxies; power imbalance; social equality
National Category
Robotics and automation
Identifiers
URN: urn:nbn:se:liu:diva-207243DOI: 10.1145/3610978.3640763ISI: 001255070800001ISBN: 9798400703232 (print)OAI: oai:DiVA.org:liu-207243DiVA, id: diva2:1895416
Conference
19th Annual ACM/IEEE International Conference on Human-Robot Interaction (HRI), Boulder, CO, mar 11-15, 2024
Note

Funding Agencies|ELLIIT; Excellence Center at Linkoping-Lund in Information Technology

Available from: 2024-09-05 Created: 2024-09-05 Last updated: 2025-02-09

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Babel, FranziskaHock, PhilippZiemke, Tom
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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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