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Towards a New Typology of Digitalized Co-production: Implementing Local Emergency Response Initiatives Nationwide
Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-4677-1949
Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-1695-6918
2024 (English)In: Digital Government: Research and Practice, E-ISSN 2639-0175, Vol. 5, no 4, p. 1-24Article in journal (Refereed) Published
Abstract [en]

In Sweden, a decade ago, digitalized co-production emergency response initiatives of a hybrid bottom-up type emerged. They targeted local efforts to recruit groups of citizens to provide first respons for other citizens in accidents. Benefits in terms of shorter response times, saved lives, reduced human suffering, and material damage have been demonstrated. Recently, national authorities recognized the need to support the initiatives to expand to all rescue services, and the potential to scale up the use of citizen first responders, also in large-scale crisis management and as part of civil preparedness. Previous research has studied the initiatives and developed three models aimed at supporting the implementation of digitalized co-production. In this study, we report from the initial phase of the nationwide effort, carry out an initial evaluation, and present revised models. The models are adapted to rural versus urban settings and complemented with a model providing national support. Information and communication technology plays a crucial role in all of them. We define the hybrid type as interdependent digitalized co-production where government citizen sourcing is not direct but includes the intermediate level of the rescue services. Implications are discussed, e.g., on how to achieve a balance between centralization and decentralization.

Place, publisher, year, edition, pages
Association for Computing Machinery , 2024. Vol. 5, no 4, p. 1-24
Keywords [en]
Digitalization, emergency response, co-production, citizen engagement
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-207704DOI: 10.1145/3696007Scopus ID: 2-s2.0-85213278627OAI: oai:DiVA.org:liu-207704DiVA, id: diva2:1898503
Funder
Swedish Civil Contingencies AgencyAvailable from: 2024-09-17 Created: 2024-09-17 Last updated: 2025-10-07Bibliographically approved

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Pilemalm, SofieAlkusaibati, Wael

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf