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Transitioning to a Commercial Dashboarding System: Socio-Technical Observations and Opportunities
Johannes Kepler University Linz, Austria.ORCID iD: 0000-0003-3942-8445
Pro2 Future GmbH, Austria.ORCID iD: 0000-0002-0493-8616
Johannes Kepler University Linz, Austria.ORCID iD: 0000-0001-9186-2092
Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-8971-6245
2024 (English)In: IEEE Transactions on Visualization and Computer Graphics, ISSN 1077-2626, E-ISSN 1941-0506, Vol. 30, no 1, p. 381-391Article in journal (Refereed) Published
Abstract [en]

Many long-established, traditional manufacturing businesses are becoming more digital and data-driven to improve their production. These companies are embracing visual analytics in these transitions through their adoption of commercial dashboarding systems. Although a number of studies have looked at the technical challenges of adopting these systems, very few have focused on the socio-technical issues that arise. In this paper, we report on the results of an interview study with 17 participants working in a range of roles at a long-established, traditional manufacturing company as they adopted Microsoft Power BI. The results highlight a number of socio-technical challenges the employees faced, including difficulties in training, using and creating dashboards, and transitioning to a modern digital company. Based on these results, we propose a number of opportunities for both companies and visualization researchers to improve these difficult transitions, as well as opportunities for rethinking how we design dashboarding systems for real-world use.

Place, publisher, year, edition, pages
Institute of Electrical and Electronics Engineers (IEEE), 2024. Vol. 30, no 1, p. 381-391
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:liu:diva-208632DOI: 10.1109/tvcg.2023.3326525ISI: 001159106500030Scopus ID: 2-s2.0-85176324187OAI: oai:DiVA.org:liu-208632DiVA, id: diva2:1906817
Funder
Knut and Alice Wallenberg FoundationAvailable from: 2024-10-18 Created: 2024-10-18 Last updated: 2024-12-19Bibliographically approved

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Meyer, Miriah

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